attitudes,value & job satisfaction-prince dudhatra-9724949948
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ORGANIZATIONAL BEHAVIOR
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AFTER STUDYING CHAPTER THREE AND LISTENING
TO MY LECTUER, YOU SHOULD BE ABLE TO:
1. Contrast terminal and instrumental values.
2. List the dominant values in todays workforce.
3. Identify the five value dimensions of national
culture.
4. Contrast the three components of an attitude.
5. Summarize the relationship between attitudes
and behavior.
6. Identify the role consistency plays in attitudes.LE
A
R
N
ING
O
B
JEC
TIV
ES
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AFTER STUDYING THIS CHAPTER,
YOU SHOULD BE ABLE TO:
7. State the relationship between job satisfactionand behavior.
8. Identify four employee responses to
dissatisfaction.
L
EA
R
N
I N
G
O
BJE
C
TIV
ES
(cont d
)
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Values
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Types of Values - Rokeach Value Survey
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Values in
the
Rokeach
Survey
(contd)
E X H I B I T 3-1b
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Mean Value Rankings of
Executives, Union Members,
and Activists
E X H I B I T 3-2
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Dominant Work Values in Todays Workforce
E X H I B I T 3-3
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Values, Loyalty, and Ethical Behavior
Ethical Climate inEthical Climate in
the Organizationthe Organization
Ethical Climate inEthical Climate in
the Organizationthe Organization
Ethical Values andEthical Values and
Behaviors ofBehaviors of
LeadersLeaders
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Hofstedes Framework for Assessing Cultures
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Hofstedes Framework (contd)
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Hofstedes Framework (contd)
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Hofstedes Framework (contd)
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The GLOBE
Framework
for
Assessing
Cultures
Assertiveness
Future Orientation
Gender differentiation
Uncertainty avoidance
Power distance
Individual/collectivism
In-group collectivism
Power orientation
Humane orientation
Assertiveness
Future Orientation
Gender differentiation
Uncertainty avoidance
Power distance
Individual/collectivism
In-group collectivism
Power orientation
Humane orientation
E X H I B I T 3-4
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Attitudes
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Types of Attitudes
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The Theory of Cognitive Dissonance
Desire to reduce dissonance
Importance of elements creating dissonance
Degree of individual influence over elements
Rewards involved in dissonance
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Measuring the A-B Relationship
Recent research indicates that the attitudes (A)
significantly predict behaviors (B) when moderating
variables are taken into account.
Moderating Variables Importance of the attitude
Specificity of the attitude
Accessibility of the attitude
Social pressures on the individual
Direct experience with the attitude
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Self-Perception Theory
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An Application: Attitude Surveys
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Sample Attitude Survey
E X H I B I T 3-5
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Job Satisfaction
Measuring Job Satisfaction
Single global rating
Summation score
How Satisfied Are People in Their Jobs?
Job satisfaction declined to 50.7% in 2000 Decline attributed to:
Pressures to increase productivity
Less control over work
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The Effect of Job Satisfaction on Employee
Performance
Satisfaction and Productivity
Satisfied workers arent necessarily moreproductive.
Worker productivity is higher in organizations with
more satisfied workers.
Satisfaction and Absenteeism
Satisfied employees have fewer avoidable absences.
Satisfaction and Turnover
Satisfied employees are less likely to quit. Organizations take actions to cultivate high
performers and to weed out lower performers.
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Responses to Job Dissatisfaction
E X H I B I T 3-6
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How Employees Can Express Dissatisfaction
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Job Satisfaction and OCB
Satisfaction and Organizational Citizenship Behavior
(OCB)
Satisfied employees who feel fairly treated byand are trusting of the organization are morewilling to engage in behaviors that go beyond
the normal expectations of their job.
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