august 21, 2017 karen king cio/senior vice provost · account activation & password reset...
TRANSCRIPT
August 21, 2017
Karen King
CIO/Senior Vice Provost
Contact Information
Office: 439-7068
Cell: 239-7123
http://www.etsu.edu/its
Service Catalog
Accounts and Passwords
Classrooms, Labs, and Printing
Computing Services
Email and Collaboration
Faculty/Staff Support
Help Desk
Network and Phones
Media and Events
ETSU Online
Online Faculty Support
Research Computing
Security
Servers
Software and Business Applications
Voice Communications
Web Services
Executive TeamMyra Jones
Chief of Staff/Associate CIO
[email protected]; 439-8614
Andrea Di Fabio
Chief Information Security Officer/Associate CIO
[email protected]; 439-3303
David Currie
Director Research Computing
[email protected]; 439-6457
Faculty Development Services
Desire2Learn
• http://elearn.etsu.edu
• Brightspace by Desire2Learn
• Enrollments and courses synced with GoldLink
Desire2Learn Support
• Training• Open workshops for faculty• www.etsu.edu/d2l for students and faculty
• Written guides• Video tutorials
• Support• Call: 439-8611• Email: [email protected]• Live chat with us! www.etsu.edu/its/classroom/ats
Open Workshops
• Online Teaching
• Photoshop
• WebEx
• Turnitin
• InDesign
• Accessibility
• Doceri
• iPads
• TurningPoint
• Microsoft Office
Online course development
Online Course Development
• Asynchronous or Synchronous courses
• Memorandum of Understanding
• One-on-one support• Technical
• Instructional Design
• Online Best Practices
• Faculty stipend for new courses
• Program Development
Synchronous Online
WebEx
ITV Streaming and Recording
Online Faculty Liaison Group
College Liaison
College of Arts and Sciences Bill Duncan
College of Business and Technology Taylor Stevenson
College of Clinical and RehabilitativeHealth Sciences
Debbie Dotson
Clemmer College of Education Alison Barton
College of Nursing Nancy Cameron
College of Public Health Allan Forsman
School of Continuing Studies and Academic Outreach
Jill Leroy-Frazier
Support from Online Faculty
• Online Master Teachers• Excellence in Online Teaching
• Dr. Alison Barton, Teaching and Learning• Guided Inquiry Learning Online
• Igniting Student Motivation
• Optimizing Student Learning
• Teaching Critical Thinking
Digital Media Services
• Video Support for Online Courses and Programs• Lecture series
• Demonstrations
• Missed classes
• Record, Edit, Caption, and Distribute Videos for Online Courses
Online Marketing
• Digital Banner Ads
• Search Engine Marketing • Pay-per-click ads
• Print Advertising• Brochures
• Post cards
• Banners
Desktop and laptop computing
Help Desk Services
• Phone support: 439-4648
• Email support: [email protected]
• Walk-in support: Sherrod Library, Room 105
• Live chat, information and tutorials: www.etsu.edu/helpdesk
Coming Soon!
• Self-service online tickets
Help Desk Hours
• Monday – Thursday 7:30 am – 10 pm
• Friday 7:30 am – 8:30 pm
• Saturday 9 am – 4 pm
• Sunday 12 pm – 10 pm
After hours and
holiday support!
Software for Faculty and Students
• Students can access Office 365 • 5 computers and 5 mobile devices
• Access to Word, Excel, PowerPoint, etc.
• www.etsu.edu/365
• Statistical packages available through GoldLab• goldlab.etsu.edu
Services
• Desktop and Laptop Support• Computer Replacement every 4 years
• Desktop / Laptop / Printer Standards
• Hardware and Software Support
• Hardware and Software Discounts• Software – etsu.onthehub.com
• Dell – www.dell.com/etsu
• Apple – www.apple.com/education
• HP – www.hpdirect.com/academy/etsuniv
ITS Analysts and Specialists
Erik Stiegler
Barbara Chamberlain
Steven Belcher
Borce Lazarov
Joe Miller
Eddie Moreno
Brandon Standifer
Property Loan
• PC and Mac laptops
• Video cameras
• Projectors
• Projector screens
• Microphones / headsets
• Contact Academic Technology Services –439-8611
Classroom support
Classroom Technology
• Technology Access Fee (TAF)
• Classroom Technology Support• 198 multimedia classrooms
• Standard equipment
• WebEx ready rooms
• Computer Lab Support• 55 computer labs
• 1200 computers
Tegrity
• Available through D2L
• Open workshops or one-on-one training
Web Technology Services• Web
• Content Management
• Mobile Friendly
• Accessibility
• Helpful Links• Campus map http://www.etsu.edu/ehome/maps/
• Academic Calendar http://www.etsu.edu/etsu/academicdates.aspx
• Employee Links http://www.etsu.edu/ehome/employees/
• Advisories http://www.etsu.edu/
Web Technology Services• Faculty Web Pages http://faculty.etsu.edu/
• Content Management System or FTP
• Training• http://faculty.etsu.edu/bennetbt/
Information Systems
Banner ERP System
• GoldLink Portal
• Student Information Systems
• Finance
• Human Resources
• Advancement
• Financial Aid
• INB
Information Systems
GoldLink – Gateway to ERP (http://www.etsu.edu/)
• Class rosters
• Enter Attendance
• Enter Grades
• Advising
• Benefits
Information SystemsGoldLink 2.0
• Responsive
• Accessible
• Streamlined
Account Activation & Password Reset
• Quickly and securely update your domain, D2L, and email passwords.
• Requires two factor authentication – Use GoldLinkto keep your personal phone number or email address up to date in Banner.
• Students used to have a different domain
• Even though it is still available to the students it is not the official ETSU email address anymore.
GoldMail
System Support
• New primary data center on campus
• Anti-virus/Anti-spam for Email
• Over 240 million messages processed last year
• Email Faculty, Staff and Student• Microsoft Office 365
• 50 GB email storage
• 1 TB One Drive Space
• Microsoft Office for home and mobile use with your ETSU account.
System Support
• Your @etsu username gives unified username and password for most services• D2L
• GoldLink Portal
• Weekly full backups for data protection on managed server systems.
• Virtual Applications for remote use.
System Support
• Utilizing Cloud Computing resources.
• Remotely wipe your connected lost devices.
• Do not give out your password to anyone!
Networking and Telecommunications• Redundant Internet Connectivity 3.5 Gbps – 75% increase over 2016
▫ New Initiative: Improve to 5.0 Gbps
• Enterprise Firewall Protection
• VPN and Remote Desktop Access – Request via Forms on ITS website
• 26,000+ network drops▫ Every classroom, office and residence hall room▫ Over 800 miles of cabling
• Wireless▫ 1,900+ Access points▫ Peak concurrent client count daily average: 8500 ▫ Two SSID’s on Main Campus – ETSU in Admin Buildings / ETSURESNET in Residence
Halls▫ Outdoor Coverage: Carillon, Borchuck Plaza, Amphitheater, Quad, Challenge Course &
Soccer Stadium▫ Indoor Coverage: All buildings▫ New Initiative: Improve outdoor coverage
• 12 Remote Locations – Each has site specific Wireless SSID• Example: ETSU@Valleybrook• Active Directory Credentials to access all ETSU SSIDs
Wireless Coverage – Main Campus
Networking and Telecommunications
• Telephones – Request via ITS Help Desk
▫ Average calls handled per day: 13,000+
▫ Office Phones – 3000+
▫ Voicemail – 1500+
▫ Local Lines – on campus 439-XXXX and 433-XXXX
▫ Dial 8-###-#### to call off campus
▫ Long Distance – Dial 8-1-###-#### + PIN
▫ PIN’s – request via ITS Help Desk
• Cable TV▫ 114 Channels – 76 HD / 38 SD / 4 local campus
▫ Residence Halls
▫ Classrooms
Networking and Telecommunications• Emergency Communications
• GoldAlert• Text, email and desktop notifications
• http://www.etsu.edu/goldalert
• Alertus• On all university computers
• Emergency messages immediately displayed
• Emergency Phones• Over 200 emergency phones
• http://www.etsu.edu/maps (accessibility)
Emergency Phone Map
Information security
Information Security
Information SecurityAcceptable Use Policy
• ETSU Policy http://www.etsu.edu/its/policies/acceptable-use.php• Please be aware of the reference to the State policy, which states
• Be aware of the:• Freedom of Information Act (FOIA)• Open Government Act of 2007
Information SecurityPhishing
• The main successful attack vector on campus.• Phishing uses social engineering together with scare tactics, the principles of
urgency, or authority.
UPCOMING• Internal phishing campaigns • Email disclaimer
*** EXTERNAL EMAIL *** This email does NOT originate from an ETSU person or service. Please exercise caution when handling e-mails from external sources. If this e-mail is unsolicited and requires you to take immediate action, appears to be forged or is PHISHING for information, forward it to [email protected]. ETSU internal and official messages never include a disclaimer.
Mission:
To provide an unprecedented level of support and follow-up for research faculty
• in the basic and clinical sciences and humanities,
• as you promote student research opportunities and advance knowledge in benefit of humankind.
Research Computing Services
Consultation• project planning• technical specifications• software/hardware and warranty evaluation• bid preparation• grant applications, compliance reports, publications
• blurbs (inclusions)
• purchases, installs, and maintenance• Linux friendly• advocate• data management
Research Computing Services
Data Management• SAS, SPSS, Minitab via keyserver
• Local installation available
• REDCap survey server• HIPAA
• Non-HIPAA
• Research data storage and backup plan• Network storage for most
• Meet data sharing requirements of federal grants
• Advanced Computing
Research Computing Services
Advanced Computing 2
Advanced Computing• Berkeley Open Infrastructure for Network Computing
• “Cycle stealing”
• Amazon Web Services• Architect and bid
• Faculty and student computing time
• Advanced Computing Foundation• In association with JICS/ORNL
• Now how do I pay for that project?
Research Computing Services
Crowdfunding of Scholarly Projects• A process reviewed by:
• Information Technology Services• Office of Research and Sponsored Programs• Research Advisory Council• Foundation Advancement• Legal Affairs• University Relations
• Scholarly projects generally lead to a publication, exhibition, presentation, performance, creative work, or invention and are typically subject to external peer review, evaluation, or adjudication.
Research Computing Services
• Find us in the Campus Center Building on the Mall
• Or at www.etsu.edu/its/rcs
• Or just Search for Research Computing
Research Computing Services
