august 5, 2014! attn: michael murtaugh 10600 e...

August 5, 2014 !Attn: Michael MurtaughFour Seasons Resort Scottsdale at Troon North 10600 E Crescent Moon Dr Scottsdale, AZ 85262 !Dear Michael, !Thank you for the opportunity to propose providing our services for your property and for the walk thru allowing for a thorough discovery process. I have included several letters of recommendation that I welcome you to also reach out to. If awarded the contract, I will personally be your executive manager. I have been in the hospitality industry for over 10 years and have a great track record of quality service with the highest of hotel executives; you being one of them. !We look forward to a formal on site presentation for you and your management team when the time is right. We pride ourselves in being different than the average cleaning company. We are honored to have this opportunity and excited to work with you in the near future. I encourage a dialogue to review and possibly change or negotiation within this proposal. Please let me know if you have any questions as you review the proposal. !Regards, !!Jenny Gibson Oranje Commercial Cleaning !cc Chantal Kruczek Curtis Kelso

Four Seasons Resort ScottsdaleOranje Commercial Cleaning


TRANSFORM !

into a resort cleaning experience

Here’s what we know about you. !Four Seasons Resort Scottsdale at Troon North, 10600 E Crescent Moon Dr, Scottsdale, AZ 85262 !• 210 Guest Rooms Including Casitas

• 35,000+ square feet of event space

• Spa and Salon Services; 14 treatments rooms

• Complimentary 24-hour Fitness Center

• Golf privileges at the adjacent Troon North Golf Club on 2 championship courses; The Pinnacle and The

Monument

• Challenges with supervision and scope accountability with current cleaning contract

• Concern about staffing pool due to location

• Unsure if budget is the cause of poor quality but open to dialogue on how to strategically get quality at

the target budget

• Summertime and other brief periods of low occupancy require temporary reduction in services to reduce

costs

!!!!!!!!!!


!We’ve identified some key areas where we can make your life refreshingly simple. !

Brand Standards The difference starts with appearance. Oranje invests heavily and strictly enforces resort style uniform requirements. In addition, we are publish our cleaning requirements in a brand standards book which is left on site an used to hold ourselves accountable excellence. !Happy Managers, Happy Directors The small details make all the difference. Let us pamper your employees like they are guests at your five star hotel. Doesn’t everyone love those extra little touches?….a mint on the pillow, fresh flowers in the room. We aim to provide the same “resort experience” in your back of the house and employee only areas that really makes your employees feel special. !Expertise Cleaning Non-Traditional, Resort Areas Our experience is cleaning locker rooms, kitchens, common areas, restrooms, and fitness centers in high end facilities. !Personal Safety and Turnover - Hiring the Right People We realize how important it is to hire the right people the first time, so we pay to use Psychometric testing to weed out the least suitable candidates, provide the very best in a on site, full time supervisor and hire English speaking day porters to improve communication. This safety is furthered with random drug tests and required background checks for all employees. !


Innovation Oranje is all about innovation. What can we do to stay ahead of the curve? Coming up with solutions such as customizable invoicing systems, and creative cleaning plans allow us to provide value to our clients. !Executive Oversight To minimize headaches that can occur by changing providers, we have outlined a detailed plan that accounts for all key milestones and dates for a seamless transition. Personal involvement by executive team is critical to the success. Executives have a different eye for detail than operations staff, so we are able to provide the quality required at a high end property. !Transition

We understand that a facility of this size requires high level, hands-on executive support to ensure the transformation into resort cleaning experience. !

Green Cleaning We believe that everybody should play a positive a role in their community. Our green cleaning practices not only help you do the same, they give you a chance to receive positive recognition and the sense that you’re doing the right thing.

!!!!


Brand Standards !

Uniforms !The difference starts with appearance. Oranje invests heavily and strictly enforces resort style uniform requirements. !!!!!!!!!!!

!!!!!!!!!


Book of Standards !We publish and inspect against a book of standards. This allows Oranje to be held accountable to the standards we have established for the Four Seasons.

!


Happy Managers, Happy Directors !We aim to give your employees the same experience that your guest receive. Sure, we are always focused on the guest areas, but we believe that your employees could use a little extra attention too. After all, happy managers means happy directors. !Four Seasons Satisfaction Program: !1. Quarterly “treats” will be held in Four Seasons main area break room. This casual breakfast will include

Starbucks coffee, scones and other tasty goodies, provided by Oranje to introduce the custodial team

to the Four Season employees.

2. A candy dish at designated back of the house and employee areas will be filled monthly by the Oranje

team.

3. Fresh flowers will be delivered quarterly to the executive areas.

4. Folded toilet paper in the employee restrooms with sticker.

!!


Surveys: !As part of the satisfaction program it is crucial that we measure, with statistical evidence, the satisfaction of our customers. The validated survey questions are outlined below.

!


https://www.surveymonkey.com/s/2T5FLTN

Expertise in non-traditional, resort areas


!


Personal Safety and Turnover - Hiring the Right People !

Psychometric Testing !When hiring, first test, and then interview. That’s the protocol suggested by a recent HBR article. In 2012, 7 million people applied for 260,000 jobs. That translates to hundreds of applicants for a single position. Often resume’s are embellished, and interviews may not uncover the red flags that contribute to absenteeism, poor work ethic or performance. Using psychometric testing first weeds out the least suitable applicants for a service based job. The 17 question initial screening measures a variety of metrics. !Here is an example of a typical question: !A customer has dropped a bottle, and broken glass and oil are spreading across the floor. One of your colleagues is helping the customer. You have a lot of shelves to refill before your break. Do you: !• Watch to see if your help is needed? • Help your colleague by calling the cleaning staff? • Stay focused on refilling the shelves? !Janitor vs. Property Concierge !The difference in the title refers to the caliber of employee that we will hire based on “Service Associate” test results that show strong indicators of the following aptitudes: !1. Drive for Success: Measures the tendency to set and accomplish goals, believe in ones ability to get the

job done, and assert one’s influence to drive others toward a common goal. Characterized by working had, optimism and negotiating effectively with others.


2. Following Instructions: Measures the ability to follow instructions and select the appropriate course of action, understand rules and choose the best response.

3. Service Professionalism: Measures the tendency to have potential for success across industry type and functional area

4. Customer Focus: Measures tendency to show persistent enthusiasm when interacting with customers !Background Check and Drug Screen !We understand that you promise a level of safety and security to your guests. We contribute to that piece of mind by performing random drug testing on all of our employees as well as a full background assessment. This is done through our partnership with Sterling. !Supervision!To oversee day to day operations at the Four Seasons, a Transformation Supervisor will be employed. Her responsibilities will be to perform final inspections of the night interior work, address work orders, and address staffing problems. They will perform detail inspections and create special project assignments that focus on improving small visual details that make a big difference in the property. A full description of all employee positions and management structure is included in the transition plan. To minimize issues with communication, all day staff will speak and write English and will be provided with company iPhones so they can report through CBRE’s work order system. !!


Innovation !

We have implemented a ORANGE TEAL GREY Cleaning System that is a simple and efficient way for the crew members to recognize the level of cleaning desired in your office spaces. A small flip sign will be hung at each desk space and the employee will indicate the level of cleaning requested for their space.

Only empty my trash

Quick tidy up - trash, spot vacuum, dust desk

Please thoroughly clean my desk


Customized Invoicing System !No more worrying about sending updated rent rolls, and keeping track of who has moved in/out, changes in square footage, or bill back items to tenants. All of that information can be easily seen, edited or added, and will be clearly reflected in your monthly invoice with the click of a button.

!!


Information at Your Fingertips !For properties of you size, we are able to create a customized wiki page database with all kinds of helpful information, easily accessible to the owners and property management team. Imagine having one simple resource to keep track of LEED, building contacts, find information on management and crew schedules, job cards, floor project calendars, instructions for maintenance of natural stone, and training manuals, just to name a few. !Feel free to browse this example of a wiki page we created for Four Seasons !http://oranje-fourseasons.wikidot.com/start


http://oranje-fourseasons.wikidot.com/start

Internal Facebook !Think about creating a community OranjeFourSeasons Facebook Page created just for your property. This can be used to communicate events (property walk through tomorrow), posting projects (Flagstone cleaning on Friday), and communicating progress (check out this before and after picture of the cleaning this spider grill).

!


https://www.facebook.com/OranjeEsplanade

Internal Twitter

We also like to create private Twitter handles that are used to disseminate information to key people in real time. For example, rather than emailing the Transformation Supervisor that there is a leak under the bar, you could Tweet this request to the OranjeFourSeasons Twitter Handle notifying not just the individual person but also Jenny, Ryan, and anyone else that should be privy to the building details.


https://twitter.com/OranjeEsplanade

Executive Oversight !

An executive eye for detail inspections makes all the difference in a resort. Customized job cards are easy to follow and are created based on the scope of work. Below is a Cable One job card and reference letter that speaks to the importance of executive oversight. !Sample Job Card !

!

AREA: Restrooms and Locker Room Daily Completed

Stock all paper products, soap, locker supplies, urinal screens, air fresheners

Spot clean faces of lockers, doors, kick plates, light switches

Deck brush all showers and fill supplies

Clean urinals, toilets, bases and tile walls behind

Clean sinks, counters, ledges, mirrors, fixtures and all metal bright work

Dust mop and damp mop floors with disinfectant

Spot clean walls, partitions, doors and baseboards


Sample Executive Inspection !Below is an inspection report from Laurel based on the detail cleaning that should have been performed the previous night, according to the job card. !

!

First Floor Inspection 5/2

Footprint on door tracks by exterior patio

Lower sills in break room

Mail room smudge on glass partition

Ladies room stainless - bottom of stall corner

Wall marks, east side by service elevator

Finger print on entertainment room glass

Floors have crumbs under the red chairs

Clean door base of Cat’s office

Day porter needs to add frequency of cleaning lobby kick- plates

See all attached photos


Transition !!We understand that a facility of this size requires high level, hands-on executive support to ensure the transformation into a Resort Cleaning Experience. We hire smart, driven and hardworking executive management for the purpose of providing a higher level of quality. Our executive team handle every detail of the transition so you can rest assured your tenants will only be impacted positively by a change of vendors.


We understand that a facility of this size requires high level, hands-on executive support to ensure the transformation into a Resort Cleaning Experience. !Leveraged Experience !

1. We will be leveraging our resort and hospitality expertise to be cross training our employees with our employees in North Scottsdale at Silverleaf, Republic Services, and Fender Guitars. !

Guiding principles: !1. Executives must be personally responsible for the implementation of a cleaning plan. Yes, you

can use Operation and Office resources to assist, but only at the direction of the executive. 2. The executive is ultimately responsible to ensure the buildings are serviced to their high

expectations 3. Executives have a superior “eye for detail” over operations staff 4. People need their sleep – you must have enough executive staff to divide the duties between

the day and night work during the project implementation period. 5. Executives must be hands-on during the implementation and are expected to work 6. Special areas like the spa are some of the most important in the facility. If someone feels dirty

in a spa, they will never feel clean throughout their stay. 7. You should not be handicapped by what you don’t know. We plan to document everything we

learn on a Wiki page for your reference: E.g. http://oranje-fourseasons.wikidot.com/start !Hiring: !We believe in using a test first approach to hiring. This means we utilize psychometric testing on our applicants to find the best applicants first. !



1. This testing approach weeds out the least suitable applicants. This ensures we are not putting any bad-apples in your facility and allows our executives who are involved in the hiring process to just interview the best people.

2. The test we utilize is for Service Associates: https://www.select2perform.com/media/factsheets/642.pdf

3. We look for strong indicators of the following aptitudes a. Drive for Success: This component measures the tendency to set and accomplish

challenging goals, to believe in one's own ability to get the job done, and to assert one's influence to drive others towards a common goal. This trait is characterized by working hard, demonstrating optimism in the face of adversity, and negotiating effectively with others to accomplish goals.

b. Following Instructions: This is a measure of the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.

c. Service Professionalism: This is a measure of the tendency to have potential for success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

d. Customer Focus: This is a measure of the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences; being patient; tolerating rude customers calmly; and searching for information or products for customers. !

Three executives from the Oranje team will be overseeing the transition. !1. Ryan Stark, Owner


https://www.select2perform.com/media/factsheets/642.pdf

a. Duties: support the executive staff with any resource they need. This includes opening up budgets for unforeseen needs, being on site to help direct labor, and acting as the primary project manager.

2. Laurel Roach, Executive – Property Management a. Time: Will be supervising the public areas b. Duties: Screen, interview, and hire the right people for the public janitorial staff. Create

and revise job cards to address the scope of work. Work on site during the evening for the first 1-2 weeks along side with the operations staff to ensure the building is being services per her expectations.

3. Jenny Gibson, Executive – Resort and Hospitality a. Time: Will be supervising the back of the house b. Duties: Screen, interview, and hire the right people for the back-of-the-house property

concierges and porters. Create and revise job cards to address the scope of work. Work on site during the day for the first 1-2 weeks along side with the operations staff to ensure the building is being services per her expectations. !

Two Operations Supervisors will work at the direction of the executives !1. Beatriz, Operations Manager

a. Time: Will be working under the direction of Laurel Roach for the guest areas b. Duties: Ensuring the crews are following the scope of work, using proper techniques,

and providing a final inspection 2. Bill Frankenfield, Porter Supervisor

a. Time: Will be working under the direction of Jenny Gibson for the back-of-house areas b. Duties: Ensuring the crews are following the scope of work, using proper techniques,

and providing a final inspection !One designated Transformation Supervisor will be hired and work under the supervision of the Operations Manager and Porter Supervisor.


!1. Transformation Supervisor

a. Time: Split shift from 11 PM – 5 AM b. Duties: Final inspections of the night work performed in all areas. They will perform

detail inspections and create special project assignments that focus on improving those small visual details that make a big difference in the property !

One housekeeping leads (guest area), one interior concierge lead (back of house), and one floor specialist will be hired to work under the supervision of the Transformation Supervisor. !

1. Housekeeping Lead a. Time: 11 PM – 5 AM b. Duties: Guest areas. Insure the housekeepers are following the scope of work, correct

procedures, and performing final inspections. 2. Interior Concierge Lead

a. Time: 11 PM – 5 AM b. Duties: Back of house areas. Insure the Maintain kitchens and all other employee only

areas 3. Floor Specialist

a. Time: 11 PM – 5 AM b. Duties: Scrubbing tile, VCT, flagstone, brick, etc. !!!


Green Cleaning !

We believe that everybody should play a positive a role in their community. Our green cleaning practices not only help you do the same, they give you a chance to receive positive recognition and the sense that you’re doing the right thing. !We have developed an eleven-page green cleaning plan specifically for the Four Seasons. This document is too long for the proposal, but we have published it in it’s entirety at your Wiki site: http://oranje-fourseasons.wikidot.com/start



!How we do it. !• Provide a variety of services allowing you one point of contact and reducing the need to find other

providers wasting precious time.

• The last thing that you need to do is babysit. That is why our Cleaning Companions are responsible for

detail inspections and holding operations and the crew accountable to exact specifications of your

building.

• Maintain a constant mode of discovery with the goal to improve through determining and implementing

solutions.

• Quality comes from creating a defined scope of work and training the crew to execute against that scope.

This is done using a tool we call job cards.

• We see ourselves as an extension of your team. We strive to develop this feeling by joining employee

events as simple as a lunch and as much as an awards ceremony for example.

!We have a full range of services that minimize hassle, maximize efficiency, and put your mind at ease. We set rigorous standards for ourselves, and collaborate with you to make sure they’re met. Bottom line: we do everything possible to ensure that your guests experiences are memorable.

!!!!!


!Think we only clean windows and scrub baseboards? Guess again. !Here are a few ways we take the cleaning experience to the next level: !

Integrity Matters We take care of our people so they can take care of you. We know how to transform a space, treat our custodians, and provide value that other cleaning companies can’t. !The Oranje Happy Van Going the extra mile is nothing new for our team. We’ve been hand delivering good vibes and tasty treats since 2006. !Relationship-Oriented We’re in it with you for the long haul. That means we do whatever it takes to consistently exceed your expectations. !Brains First It pays to work smarter, not harder. !Aiming High We’re constantly innovating new methods, tools, and technologies to keep us on the cutting edge—and our clients happy. !Specialty Services With efficiency top-of-mind, we find ways to clean spaces that are often neglected. Our array of specialized services will keep your operation moving full-steam ahead. !


Cost Summary !We’re all about innovation and efficiency. Our approach to cleaning pairs simple methods with tried and true techniques to create streamlined processes. We know it pays to put brains first—we’re cleaning smarter, not harder and saving you money at every possible point. !We’ve put together a refreshingly simple approach to provide solutions specifically based on your needs (Additional copy based on discussions with clients that deal with specific needs and priorities.) !Contract Services

ServiceFrequency per Week

Cost per Service

Monthly Cost

FOOD & BEVERAGE AREAS

Lower Ironwood Kitchen BOH Hall / Equipment Storage 0.50 $ 2 $ 4

Service Elevators (2) 7.00 $ 4 $ 123

1st Floor Ironwood Kitchen 0.46 $ 57 $ 114

BOH Stewarding & Purchasing Alley / Hall 7.00 $ 33 $ 989

Trash Compactor Area and Upper Loading Dock 7.00 $ 5 $ 147

Food Storage Room / Stewarding and Purchasing Offices 0.23 $ 25 $ 25

Security BOH Banquet Kitchen Hall 7.00 $ 29 $ 879

Employee Cafeteria FOH 7.00 $ 16 $ 488

Employee Cafeteria Kitchen 7.00 $ 19 $ 586

Banquet Kitchen 7.00 $ 80 $ 2417



2nd Floor Elevator Proof Landing 7.00 $ 5 $ 158

Proof FOH Dining 7.00 $ 22 $ 671

Proof BOH Bar 7.00 $ 8 $ 256

Proof Patio 7.00 $ 12 $ 378

Proof Patio Restorative Care 0.23 $ 58 $ 58

Onyx BOH Bar 7.00 $ 5 $ 158

Onyx FOH Dining 7.00 $ 7 $ 220

Onyx Patio 7.00 $ 10 $ 293

Onyx Patio Restorative Care 0.50 $ 31 $ 68

Talavera FOH Dining 7.00 $ 26 $ 794

Talavera Patio 7.00 $ 6 $ 183

Talavera Patio Restorative Care 0.50 $ 29 $ 63

Proof Hotline 7.00 $ 44 $ 1318

Talavera Hotline 7.00 $ 68 $ 2051

Open Kitchen Areas and Hall 7.00 $ 33 $ 989

Bake Shop 7.00 $ 35 $ 1049

ICD / Room Service 7.00 $ 9 $ 281

Garde Manger 7.00 $ 8 $ 237

Saguaro Blossom Kitchen 7.00 $ 42 $ 1282

Cost per Service

Monthly CostService

Frequency per Week


Saguaro Blossom BOH Bar 7.00 $ 5 $ 158

Employee Restrooms 7.00 $ 4 $ 127

Trash Cans 7.00 $ 34 $ 1025

VCT Restorative Care, Quarterly Carpet Extraction N/A $ 850

FOOD & BEVERAGE TOTAL $ 18441

HOUSEKEEPING AREAS

Lobby 7.00 $ 17 $ 525

Moto Lobby 7.00 $ 5 $ 165

Lobby Lounge 7.00 $ 11 $ 347

Lobby Restrooms 7.00 $ 10 $ 316

Lobby Stairs 7.00 $ 4 $ 122

Pinnacle Restrooms 7.00 $ 10 $ 316

Ironwood Restrooms 7.00 $ 11 $ 328

Troons Restrooms 7.00 $ 10 $ 316

Proof Restrooms 7.00 $ 7 $ 202

Guest Elevator (1) and Landings (2) 7.00 $ 3 $ 95

Employee Locker Rooms 7.00 $ 22 $ 659

Housekeeping Office 7.00 $ 6 $ 196

Cost per Service

Monthly CostService

Frequency per Week


Laundry Valet and Laundry 0.23 $ 36 $ 36


HOUSEKEEPING TOTAL $ 3725

SPA AREAS

Treatment Rooms (14 rooms, 2 are doubles and 2 are wet) 7.00 $ 46 $ 1392

Retail / Lobby 7.00 $ 3 $ 103

Movement Studio 7.00 $ 4 $ 122

Fitness Center 7.00 $ 7 $ 207

Locker Rooms 7.00 $ 32 $ 976

SPA TOTAL $ 2798

RESIDENCE CLUB

Administrative Offices 7.00 $ 5 $ 165


Guest Restrooms 7.00 $ 2 $ 67

Housekeeping and Pantry BOH Area 7.00 $ 5 $ 165

Housekeeping Restroom 7.00 $ 1 $ 36

Library 7.00 $ 2 $ 64

Cost per Service

Monthly CostService

Frequency per Week


Should the applicable minimum wage increase, the Cost for Recurring Contract Services will automatically increase by the percentage of such minimum wage increase plus three percent (3%). !!!!!!

Billiards Room 7.00 $ 2 $ 66

Lobby 7.00 $ 6 $ 182


Locker Rooms 7.00 $ 15 $ 440

Ocotillo Grill Kitchen 7.00 $ 44 $ 1346

RESIDENCE CLUB TOTAL $ 2775

TOTAL $ 27,740

Cost per Service

Monthly CostService

Frequency per Week


Where is your money allocated?


10.3%10.4%

13.5%65.7%

Food & Beverage Areas Housekeeping AreasSpa Areas Residence Club

The Oranje Family !We’ve built a close-knit group of humans that operates with integrity and focuses on delivering one-of-a-kind cleaning experiences. !Training and Compliance We take care of our people, so they can take care of you. Along with boosting employee morale, we place training at the forefront. All of our custodians are enrolled in Spartan’s CleanCheck* and are required to complete a client service-training program through Business Training Networks so that we can focus on cleaning issues, not people issues. !All of our custodians receive E-Verify, are drug and background screened, and undergo an extensive interview process and personality assessment before servicing any account. !*To learn more about Spartan’s CleanCheck, visit: Spartanchemical.com/training/cleancheck !Inspections We take the inspection process very seriously—we’re committed to making sure that the scope of work is completed consistently at a level that meets our standards. Check ups are scheduled at regular intervals through our Communication Portal, where a work order is automatically sent to the designated manager. The results are stored in the system and visible to our employees and your property management staff. !We track and record all communication related to your building and deliver a quarterly report with a history of any issues and resolutions, as well as provide satisfaction surveys to your guests. !!!!

Four Seasons Resort ScottsdaleOranje Commercial CleaningSolutions

A few words from our clients. !“They do the work in a timely manner and I don’t have to worry about following up or babysitting, I just don’t have time. I have used others cleaners in the past Jani-king, FBS and Mid-America but for the past 8 or 9 years I have been very satisfied with this organization…. Ryan is just a phone call away and he fixes any issues I have quickly and professionally. I would recommend them to anyone.” !Jeff Roesch - Facilities, Arizona Federal Credit Union o 602 683 1025 c 602 390 3740 !!“Ryan Stark and Laurel Roach provide professional and client focused service every day. They handle requests and issues quickly and efficiently. They have gone the extra mile multiple times and it’s made a positive impact for our buildings and guests. I highly recommend Oranje Commercial Janitorial for any account, large or small.” !Chase Gravengood - Assistant Property Manager, Irgens Partners 414 443 2599

Four Seasons Resort ScottsdaleOranje Commercial CleaningTestimonials

Why choose Oranje? !A refreshingly simple cleaning experience. At Oranje, we understand that cleaning is more than just a mop and a bucket. Our ethos sets us apart; we know how to transform a space, treat our people, and provide value that other cleaning companies can’t. We aim to do more than please and we operate with our best foot forward. !!Our Mission !To surpass expectations in the commercial janitorial industry by delivering intelligent, yet simple solutions for complex cleaning needs. !!Oranje Principles !Sound. Structured methods that create flawless experiences.

Simple. Ingenious solutions to every day cleaning problems.

Precise. Rigorous standards that lead to impeccable results.

Innovative. Intelligent thinking that drives processes, decisions, and actions.

Collaborative. Transparent communication that contributes to client success.

!!!

Four Seasons Resort ScottsdaleOranje Commercial CleaningAbout

Meet your team

Four Seasons Resort ScottsdaleOranje Commercial CleaningAbout

Ryan Stark The Main Guy

Laurel Roach Cleaning Companion

Ashley Hancock Cleaning Companion

Jenny Gibson Cleaning Companion

Scope of Work !FREQUENCY OF SERVICES

7 days per week, 9:00 PM through 6:30 AM

NOTES

Four Seasons Resort Scottsdale at Troon North to supply rags, liners, aluminum foil, paper/soap products

and secure storage.

!Oranje to supply labor, equipment and products to perform cleaning services.

*************************************************************************************************** !

CLEANING SCHEDULE Guest Areas

!A. Nightly Cleaning !Lobbies/Foyers to include: Main Lobby, Lobby lounge, Motor Lobby !

1. Thoroughly dust all horizontal surfaces under 10’ including tables, chairs, architectural ledges and

furnishings.

2. Damp wipe horizontal surfaces to remove spillage as needed

3. Clean all entry door glass, handles and metal frames to remove fingerprints and polish kick plates.

Four Seasons Resort ScottsdaleOranje Commercial CleaningScope

4. Clean and polish drinking fountains.

5. Clean and disinfect all public and private phones.

6. Spot clean, all interior glass and mirrors below 8’.

7. Vacuum all hard surface floors.

8. Damp mop all hard surface floors, no chemical. Change water frequently.

9. Vacuum carpeted areas, spot clean carpeting to remove spills and stains. Care in corners, edges,

and beneath furniture.

10. Vacuum and/or brush clean upholstered furniture as needed. Rotate cushions. Vacuum under

cushions. reposition of necessary.

11. Vacuum “walk off” mats at front entry.

12. Vacuum decorative rugs in hallways.

13. Check and remove cobwebs from all entrances.

14. Clean guest elevator walls and cal button panels. Vacuum elevator tracks.

15. Empty trash receptacles in hallways, entrances, reception and bell desks and remove to a central

collection point.

!


CLEANING SCHEDULE Restrooms !

Restrooms to include: Common area guest restrooms (14). Employee locker rooms (2), Spa Restrooms/Locker Room !A. Nightly Cleaning

1. Empty sanitary napkin receptacles and wipe with a disinfectant.

2. Clean and sanitize mirrors, towel cabinets, dispensers, faucets and polish bright work.

3. Toilets and urinals to be cleaned and sanitized inside and outside. Toilet seats to be cleaned on

both sides using a disinfectant. Polish bright work.

4. Clean and sanitize all sink basin and counter tops. Polish bright work.

5. Dust partitions, walls, artwork, tops of mirrors and frames, door frames, air vents, vanities, etc.

6. Remove splash marks from walls around sink basins and urinal partitions.

7. Clean and disinfect showers. Polish bright work.

8. Dust locker exteriors. Removes wired clothes hangers from the tops of lockers.

9. Clean and sanitize drinking fountains, doors, and door handles. Spot clean fingerprints, marks and

graffiti from walls, lockers, stalls, partitions and light switches polish bright work.

10. Vacuum all carpeted areas.

11. Mop floors with an neutral disinfectant cleaner.

12. Refill paper supplies from hotel stock when needed.

13. Empty trash receptacles and damp wipe with a disinfectant.


CLEANING SCHEDULE Spa !

All Spa areas to include: Massage Rooms, Treatment Rooms, Private Spas, Aerobics Room, Reception Lobby and Common Area !A. Nightly Cleaning

1. All trash receptacles are to be emptied and trash removed to a collection point. (All liners for facility

to be furnished by CLIENT.)

2. Empty trash and sanitary napkin receptacles and damp wipe with a disinfectant.

3. Vacuum all carpeted traffic areas.

4. Dust walls, lockers, tops of mirrors, frames, vanities, air vents, fan blades, lights, light fixtures.

5. Clean and sanitize all sink basins. Polish bright work.

6. Clean mirrors, top to bottom, in exercise and movement studio

7. Mop all hard surface floors with a neutral disinfectant cleaner. Remove rubber mats, clean and

clean.

8. Clean and disinfect walls and floors in wet steam rooms.


both sides using a disinfectant, polish bright work.

10. Clean countertops and shelving.

11. Clean and sanitize drinking fountains.

12. Spot clean fingerprints, marks and graffiti from walls, lockers, stalls, partitions and light switches.


14. Clean and sanitize exercise equipment.



CLEANING SCHEDULE Back of House !

Back of the house to include: Hallways and Corridors !A. Nightly:

1. Clean and disinfect all public and private telephones with a disinfectant.

2. Clean all entrance metal and entrance glass. polish kick plates, clean doorway thresholds.

3. Dust and damp mop all hard surface floors. Vacuum carpeted floors.

4. Police employee entrance area for debris and litter. Remove as needed.

5. Police for bedrid, loading dock.

6. Police for bedrid trash compactor, can and chemical stooge areas. Hose clean nightly. Trash

Compactor Container area will be maintained by hotel.

!B. Weekly:

1. Dust all horizontal surfaces below 8’, hand rails 2. Machine Scrub concrete lading dock.

!C. Monthly:

1. Deep clean BOH walls to remove scuffs !D. Service Elevators:

1. Vacuum and/or sweep and wet mop, taking care to get corners and edges. 2. Clean and polish walls and call buttons,

3. Vacuum elevator tracks- Weekly

4. Remove Scuff marks from walls- Weekly


CLEANING SCHEDULE Restaurants !

Restaurants to include: Proof, Onyx Bar, Talavera !A. Nightly Cleaning

1. Thoroughly dust horizontal surfaces of chairs, tables, lights, light fixtures, window sills and

furnishings.

2. Spot clean all horizontal and vertical surfaces to remove spillage. Clean bar tops and counter tops.

3. Clean all interior door glass and door handles. Spot clean interior glass.

4. Vacuum carpeting, taking care to get into corners, slog edges and beneath furniture

5. Dust mop or vacuum all hard surface with an untreated dry dust mop, remove gum, etc.,

6. Damp mop hard surface floors with a wood cleaner. (Bona)

7. Spot clean carpeting to remove spills etc., as needed.

8. Vacuum and/or brush clean all upholstered furniture as needed.

9. dust and damp wipe all baseboards as needed.

!!B. Weekly Cleaning

1. Accomplish all high dusting not reached in above mentioned cleaning. (Ceilings, wood Work and

Lattices above 10’ will be treated as project work, i.e.: Proof Overhead ventilation pipes)

2. Buff wood floors in Talavera and Onyx

!!!


CLEANING SCHEDULE Kitchens !

Kitchens to include: Main Kitchen, Banquet Kitchen, Saguaro Blossom and Employee Kitchen, Onyx and Proof Bars. !A. Nightly Cleaning

1. Glass: Spot clean all interior door and wall glass.

2. Walls, Pillars, Ceiling Tiles: Spot clean to remove, spills, splatters, scuffs and streaks.

3. Sinks: Clean and rinse. Clean drains.

4. Floor Drains: Remove and clean covers and screens. Clean debris. Flush with hot water.

5. Floors: Sweep, deck scrub with degreaser, vacuum waster water and dry all kitchen, bar and

passage way flooring.

6. Floor mats: Collect and remove to designated area. Clean and degrease. Allow to drip dry.

Replace in original location insuring mat connectors are in place.

7. Doors: Spot clean to remove fingerprints and scuff marks.

8. S/S Tables and Shelving: Clean open and unobstructed surfaces and wipe dry.

9. Fixtures/Dispensers: Clean tops, sides, underneath and edges. If shelves are cleared by hotel,

Mmi to automatically clean. Hotel will attempt to notify by email as well.

10. Vents: Spot clean to remove dust, fingerprints, spills, splatters and residue.

11. Trash Cans: Hotel agrees to do a final trash run of all trash containers located in all kitchen and bar

areas between 8pm-11pm, and replace liners. Oranje agrees to empty all cans located in the

kitchen and bar areas, at least one time per overnight shift, if there is trash in them, and to replace

liners. (Liners to be provided by CLIENT.) Hotel is responsible for cleaning the interior and exterior

of all trash cans.



Kitchens to include: Main Kitchen, Banquet Kitchen, Saguaro Blossom and Employee Kitchen, Onyx and Proof Bars (Lower Level Ironwood Kitchen not included). Ironwood Banquet kitchen will not be cleaned on night it is not used. !A. Nightly Cleaning

1. Hoods: Clean and degrease exterior of all hoods daily.

2. Stoves, Ovens, Broilers, Flat Tops, Salamander, etc: Clean burners. Clean all surfaces inside,

outside, sides and rear if possible. Remove grease drippings, carbon deposits and residue. Remove

and clean drip pans and racks. Clean burner holes. Replace foil if needed. Foil and seasoning for

ovens. Broilers and grills to be provided by the hotel.

3. Deck Ovens: Clean all surfaces inside and out. Remove and clean racks. Clean pilot light drawers of

drippings and residue. Replace foil.

4. Convention Oven: Clean all surfaces inside and out. Remove and clean racks.

5. Deep Fryers: Clean exterior surfaces. Clean inside door. Clean inside of kettle only if emptied by

hotel staff.

6. Tilt Kettle and Steam Kettle: Clean all exterior surfaces daily. Clean inside of kettle only if emptied

by hotel staff.

7. Hot Water Food Warmers/Steamers: Clean inside and out. Remove and clean racks.

8. Slicers, Mixers, Band Saws, Rollers, Griddles: Clean external surfaces. Clean stands top to floor.

!!!


B. Weekly Cleaning 1. Wash clean wall tiles with mild degreaser and wipe dry.

2. Clean exhaust hood filters and air vents.

3. Polish copper pipes.

4. Refrigerators/Coolers: Clean exterior surfaces only. Focus on handles and back side of handles.

!!!!!!!!! !


CLEANING SCHEDULE Employee Cafeteria !

A. Nightly Cleaning 1. Dust mop and wet mop flooring

2. Dust chair ledges and table bases

3. Clean food services bars and beverage dispensers

4. Trash can storage area adjacent to dish turn in area. Cans removed and emptied nightly. Replace

liners. Wall and floor cleaned.

5. Clean walls and air vents- Weekly

!!!!!!!!!!!!! !


Floor Care Program !A. Back of House VCT, Employee Locker Rooms, Employee Cafeteria, Housekeeping

1. Sweep, mop, and high speed buff nightly.

2. Machine scrub and re-coat monthly as needed.

3. Ceramic tile to be machine scrubbed 2x month

!B. Back of House Carpet

1. Extract Quarterly

!C. Grout Cleaning- In conjunction with and at the same time as quarterly carpet cleaning, one area,

in either Upper Ironwood, Banquet Kitchen, Employee Locker Rooms, Main Kitchen, Proof Kitchen or Proof Bar will have the grout deep cleaned at no additional charge.

!D. Food Storage Room, Security, Banquet, and Purchasing Offices, Laundry Laundry Valet, Kids

Club, Bell closet, Wine Room, Housekeeping Office, Exec Steward Office

1. Scrub and recoat up to 1x per month, on request only, no additional charge.

!E. Main Lobby Flagstone (Interior)

1. Damp mop only

!F. Exterior Patios (Onyx, Talavera, Proof) (Saguaro Blossom will be serviced by hotel)

1. Police for large debris, all 3 patios. Nightly


2. Onyx and Talavera will be pressure washed 1x, every other week. Hotel to assist with moving

furniture.

!G. Lower Level VCT

1. Sweep and Mop nightly.

2. Scrub and Recoat Quarterly.

!General Notes

1. Honing, polishing, and sealing of any and all stone surfaces in will be treated as project work. IE:

Travertine Floors and Walls, Flagstone and Slate Floors and Walls, Marble Counter Tops.

2. High dusting in ceilings, lattices and other areas not reachable by standard 6’ ladder will be treated as

special project.

3. Grout cleaning, unless specified in this schedule, will be treated as project work.


RESIDENCE CLUB CLEANING SCHEDULE

Lobbies/Foyers !

Main Lobby, Reception Area, Library, Game Room, Fitness Center, Administrative Areas, Back of House Area !A. Nightly Cleaning

1. Thoroughly dust all horizontal surfaces under 8’ including tables, chairs and furnishings. High

dusting of vents, fans, etc will be checked daily and completed if needed.

2. Damp wipe horizontal surfaces to remove coffee rings and spillage as needed.

3. Clean all entry door glass o both sides, handles ad metal frames to remove fingerprints and polish

kick plates.

4. Empty trash receptacles in entrances, reception and bell desks and remove to a central collection

point. (Liners to be furnished by CLIENT.)

5. Damp wipe all pubic and private phones using disinfectants.

6. Dust mop or vacuum all hard surface floors with an untreated dust mop or vacuum.

7. Damp mop all hard surface floors.

8. Vacuum carpeted areas, spot clean carpeting to remove spills and stains. Vacuum and/or brush clean

upholstered furniture as needed.

9. Vacuum “walk off”mats.



****Stripping and sealing of any flagstone flooring will be treated as project work.****



Restrooms !

Restrooms to include: Guest Restrooms, Administrative Area Restrooms, Locker Rooms !A. Nightly Cleaning

1. Stock towels, tissue and hand soap. (To be furnished by CLIENT.)

2. Empty sanitary napkin receptacles and wipe with disinfectant.

3. Empty trash receptacles and wipe with disinfectant. (Liners to be supplied by CLIENT.)

4. Clean and polish mirrors.

5. Toilets and urinals to be cleaned and sanitized inside and outside. Polish bright work.

6. Scour and sanitize all basins. Polish bright work.

7. Dust partitions, walls, tops of mirrors and frames, air vents and vanities.

8. Remove splash marks from walls around basins.

9. Mop and rinse restroom floors with a neutral disinfectant.

10. Clean and disinfect showers and steam rooms. Polish bright work.

11. Damp wipe lockers.


13. Vacuum and carpeted areas.



Kitchens !

Kitchens to include: Ocotillo Kitchen !A. Nightly Cleaning








Replace.


8. S/S Tables and Shelving: Clean open and unobstructed surfaces and wipe dry. Clean tops, sides

and edges.

9. Fixtures/Dispensers: Spot clean to remove dust, fingerprints, spills, splatters and residue.

10. Vents: Check daily for dust build up. Clean if needed.

11. Trash Cans: Empty and clean exterior of cans. (Only trash generated after 11 PM.) (All liners for

facility to be furnished by CLIENT.)

12. Refrigerator/Coolers: Clean exterior surfaces only.



14. Stoves, Ovens, Broilers, Grills, Flat Tops, Salamander, etc: Clean burners. Clean all surfaces

inside, outside, sides and rear if possible. Remove grease drippings, carbon deposits and residue.

Remove and clean drip pans and racks. Clean burner holes. Replace foil if needed.

15. Deck Ovens: Clean all surfaces inside and out. Remove and clean racks. Clean pilot light drawers

of drippings and residue. Replace foil.



hotel staff.

18. Tilt Kettle and Steam Kettle: Clean all exterior surfaces daily. Clean inside of kettle only if

emptied by hotel staff.



!B. Weekly Cleaning

1. Wash clean wall tiles with mild degreaser and wipe dry.



!!!!!


Timeline Of Deliverables !We believe open and honest lines of communication are necessary to maintain a constant understanding of your needs so we can take your experience to the next level. Not only will we make ourselves readily available, but we also set up regular reviews to get your feedback.


11/1 or sooner if needed

Start Account

8/5 Deliver Proposal

11/15 All Projects Scheduled

and Posted on WIKI Page

10/20 Order Chemicals and Equipment

10/31 Deliver Chemicals

10/15 Pre-Walk Operations

Daily to 1-2 Times per Week Once Running Smooth !Initial Follow-Up

9/30 Sign Contract

Service Agreement !This JANITORIAL SERVICE AGREEMENT (the “Agreement”) is made effective as of this _______ day of _______________________, 20______ (the “Effective Date”) by and between Oranje Commercial Cleaning (hereinafter “Company”) and Four Seasons Resort Scottsdale at Troon North (hereinafter “Client”) for services at 10600 E Crescent Moon Dr, Scottsdale, AZ 85262. Company and Client are referred to herein each as a “Party” and, collectively, as the “Parties.” !WHEREAS, Client desires for Company to perform the cleaning and maintenance services described herein and set forth in detail in Exhibit “A” hereto (the “Services”) at certain of Client’s facilities, as also set forth in Exhibit “A” hereto (the “Facilities”); and !WHEREAS, Company is willing to provide the Services at such Facilities upon the terms and conditions set forth in this Agreement; !NOW, THEREFORE, for good and valuable consideration, the receipt of which is hereby acknowledged by the Parties, Company and Client agree as follows: !1. Services. Company shall provide the Services listed in Exhibit “A” hereto, as it may be amended

from time to time in a writing signed by the Parties, at the Facilities, as also listed in Exhibit “A” hereto. In addition to the Regular Services listed on Exhibit “A”, Company may provide Additional Services listed on Exhibit “A”, as requested by Client from time-to-time, and Client agrees to pay the prices stated on Exhibit “A” for the provision of such Additional Services. Should Client desire for Company provide other services not listed on Exhibit “A”, the Parties shall agree in writing upon the terms for the provision of such services. All services provided by Company will be performed on weekdays (excluding state or federal holidays, credits for which were considered as part of any costs and fees stated in this Agreement such that no other adjustments for such holidays will be made) after business

Four Seasons Resort ScottsdaleOranje Commercial CleaningAgreement

hours unless otherwise stated. Company and/or its agents shall furnish all equipment and cleaning supplies necessary for the performance of the Services.

2. Commencement of Services; Term; Automatic Renewal. Company shall commence providing the Services on ___________ ___, 20___ (the “Commencement Date”). The initial term of this Agreement shall be from the Effective Date until one (1) year after the Commencement Date (the “Term”). Unless this Agreement is terminated pursuant to Section 6 below, the Term shall automatically extend and renew annually on each anniversary of the Commencement Date upon the same terms and conditions plus a standard 3% cost increase, unless one of the Parties provides written notice of the termination to the other Party at least thirty (30) days prior to such anniversary date. If timely notice is give for termination, this agreement will expire at midnight of the anniversary of the Commencement Date. !

3. Hazardous Materials. Client warrants that Client’s Facilities are free of asbestos and all other hazardous materials and hazardous waste materials (collectively, “Hazardous Materials”), and Company reserves the right to seek recovery from Client for any injuries, damages, losses, or other liability to Company or any of its agents, employees, or independent contractors due to their exposure to such Hazardous Materials at Client’s Facilities. Client further holds Company and its agents harmless and indemnifies Company from any and all liability for the exposure of Client and/or Client’s agents, employees, or independent contractors due to their exposure to such Hazardous Materials or other harmful conditions at Client’s Facilities. !

4. Independent Business Relationship. Company will select and designate all representatives, agents and/or independent contractors to perform the Services, certain of which may be independent contractors of Company. All persons rendering the Services will be independently bonded and insured. The Parties agree that (i) neither Company nor any of its representatives, contractors, independent contractors or sub-contractors, are or shall be deemed to be employees or agents of Client during the term of this Agreement, (ii) that such persons will not be within protection or coverage of Client’s workers' compensation insurance, and (iii) that no withholding of social security, federal or state income tax or other deductions shall be made from the sums agreed to be paid to Company herein.


!5. Non-Solicitation; Non-Employment. Company warrants, covenants and agrees that, during the term

of this agreement and within one hundred and fifty (150) days thereafter, Company will not employ any employees, agents or representatives of Client without the express written consent of the Client. Client warrants, covenants and agrees that, during the term of this agreement and within one hundred and fifty (150) days thereafter, Client will not employ any employees, agents or representatives of Company without the express written consent of Company. !

6. Termination. Other than a termination pursuant to Section 2 above upon an anniversary of the Commencement Date, this Agreement may only be terminated as follows: (a) Early Termination By Client Without Cause. Upon thirty (30) days’ written notice to Company of

Client’s desire to terminate this Agreement (including due to Client’s vacating the Facilities) and Client’s payment to Company at the time such notice is provided of an early termination fee equal to one-half of the number of months from the month during which such notice was provided to the anniversary of the Commencement Date multiplied by the average of the monthly fees and other charges by Company to Client for the Services for the three (3) months preceding such notice multiplied plus the cost of any free (“tag”) services that were included in the Agreement.

(b) Early Termination By Client Due To Destruction of Facilities. If one or more of the Facilities is/are destroyed, Client may immediately terminate this Agreement as to any and all Services to be performed at such destroyed Facilities by providing written notice of Client’s desire to terminate the provision of such Services at such destroyed Facilities, which Services and Facilities shall be specifically set forth in such notice.

(c) Early Termination By Company Due to Client’s Non-Payment. Client’s failure to pay to Company any sum when due shall constitute a breach of Client’s obligations pursuant to this Agreement, and Company may terminate this Agreement immediately upon Client’s failure to pay any sum due to Company within ten (10) business days of Client’s receipt of an invoice or other notice that such amount is due. Company may also, at its sole discretion, suspend provision of the Services,


including during the aforementioned ten (10) business day period, until Client tenders payment in full of all amounts listed in the aforementioned invoice(s) or notice(s).

(d) Early Termination by Client Due to Company’s Material Breach. Other than as set forth in Sections 2 and 6(a) above, Client may only terminate this Agreement due to Company’s material breach of this Agreement, which shall mean a failure of Company to perform its obligations pursuant to this Agreement after (i) Client provides a written notice identifying such alleged breach(es) to Company with specificity and Client’s proposed corrective action, (ii) Client and Company confer regarding such alleged breach(es) and Client’s proposed corrective action, and (iii) Company fails to cure such alleged breach(es) within ten (10) business days following the later of such written notice or conference; provided, however, that none of the following shall constitute a material breach of this Agreement:

i. Company’s provision of the Services in the manner required by this Agreement; ii. Company’s failure to provides services or products Company is not required by this

Agreement to provide; and iii. Company’s performance of the Services in a reasonably prudent and acceptable manner

according to community standards for the janitorial and maintenance services industry, even if Client demands some additional or more extensive performance by Company. !

7. Payment to Company. Payment upon all invoices is due upon receipt; and such balances, if not paid within ten (10) days, shall accrue interest at one-and-a-half percent (1.5%) per month. Client agrees to pay Company for the Services and any applicable sales taxes or other taxes, pursuant to the terms of this Agreement, in valid United States currency via cash, check, or credit card by delivering same to the following address:

P.O. Box 34402 Phoenix, AZ 85067-4402 !

8. Miscellaneous. (a) Time of the Essence. Time is of the essence concerning all of Client’s obligations pursuant to this

Agreement.


(b) Counterparts and Signatures by Fax or Pdf. This Agreement may be executed in one or more parts, all of which taken together shall constitute one instrument. The Parties agree that fax or pdf signatures shall be deemed original signatures for the purpose of this Agreement.

(c) Entire Agreement. The terms of this Agreement constitute the entire agreement between the Parties and supersede any prior agreement between the Parties; and the Parties represent that there are no collateral agreements or side agreements not otherwise provided for within the terms of this Agreement.

(d) Modification. Any modification or amendment of this Agreement shall be in writing and shall be signed and executed by all the Parties.

(e) Severability. In the event that any term or provision in this Agreement is determined to be unenforceable by a court or arbitrator of competent jurisdiction, then such unenforceability shall not invalidate the entire Agreement. The Parties shall be entitled to enforce all other provisions of this Agreement regardless of any partial invalidity.

(f) Succession of Benefits. The provisions of this Agreement shall inure to the benefit of and be binding upon the Parties hereto, their heirs, executors, administrators, and assignees.

(g) Non-Waiver. The failure by one Party to require performance of any provision of this Agreement shall not affect that Party's right to require performance at any time thereafter, nor shall a waiver of any breach or default of this Agreement constitute a waiver of any subsequent breach or default thereof.

(h) Arbitration. Any and all disputes, controversies or claims arising out of or relating to this Agreement or any alleged breach thereof shall be settled by arbitration in Phoenix, Arizona. One arbitrator shall be each Party, and the third arbitrator shall be named by the two arbitrators so chosen. In the event the third arbitrator is not agree upon, he or she shall be named by the American Arbitration Association. The parties shall name the arbitrators within thirty (30) days after one or the other has given notice. The award made by all or a majority of the panel of arbitrators shall be final and binding, and judgment may be entered in any court having jurisdiction thereof. The cost of the arbitration procedure shall be borne by the losing party, or, if the decision is not clearly in favor of one party or the other, the costs shall be borne as determined by such arbitration proceeding. At the request of either party, arbitration


proceedings shall be conducted in the utmost secrecy. In such case, all documents, testimony and records shall be received, heard and maintained by the arbiters in secrecy, available for inspection only by any party and by their respective attorneys and experts who shall agree, in advance and in writing, to receive all such information in secrecy. In all other respects, the arbiters shall conduct all proceedings pursuant to the Uniform Arbitration Act as adopted in the State of Arizona and the then existing rules and regulations of the American Arbitration Association governing commercial transactions to the extent such rules and regulations are not inconsistent with such Act or this Agreement.

(i) Attorney's Fees and Costs. If any Party fails to comply with any of the provisions of this Agreement and the other Party initiates an arbitration to enforce such provisions, the losing party in such action will pay the prevailing party’s reasonable costs and expenses, including attorney’s fees, incurred therein.

(j) Applicable Law. This Agreement shall be governed by, and construed and enforced in accordance with, the law of the State of Arizona, notwithstanding any conflict of law provisions to the contrary.

(k) Paragraph Headings. Paragraph headings used herein are for convenience and reference only and do not define, limit, or describe the scope or intent of any provision in this Agreement.

(l) Interpretation. All Parties acknowledge that they have been, or have had the opportunity to be, represented by counsel in negotiating this Agreement. As a result, the Parties agree that the terms of this Agreement shall not be construed against the drafting party, but shall be construed according to their plain meaning.

(m) Authority to Sign. Each Party expressly and severally represents and warrants that it is authorized to enter this Agreement, that the person signing on behalf of that Party is authorized to do so, and that this Agreement, when executed by all of the Parties, constitutes a binding and enforceable obligation of such Party in accordance with the terms of this Agreement. !!!


IN WITNESS WHEREOF, the Parties have executed this Agreement, effective on the Effective Date as written above. !CLIENT COMPANY

Four Seasons Resort Scottsdale at Troon North Oranje Commercial Cleaning 10600 E Crescent Moon Dr 2524 N. 24th St. Scottsdale, AZ 85262 Phoenix, AZ 85008 !!Client Signature Company Signature

!___________________________________________ _______________________________________________ !Date: _______ /_______ /20_______ Date: _______ /_______/20_______ !Print Name: ________________________________ Print Name: ____________________________________ !Title: ______________________________________ Title: __________________________________________


EXHIBIT “A” !Cost Summary !We’re all about innovation and efficiency. Our approach to cleaning pairs simple methods with tried and true techniques to create streamlined processes. We know it pays to put brains first—we’re cleaning smarter, not harder and saving you money at every possible point. We’ve put together a refreshingly simple approach to provide solutions specifically based on your needs !Contract Services


Cost per Service

Monthly Cost

FOOD & BEVERAGE AREAS

Lower Ironwood Kitchen BOH Hall / Equipment Storage 0.50 $ 2 $ 4

Service Elevators (2) 7.00 $ 4 $ 123

1st Floor Ironwood Kitchen 0.46 $ 57 $ 114

BOH Stewarding & Purchasing Alley / Hall 7.00 $ 33 $ 989

Trash Compactor Area and Upper Loading Dock 7.00 $ 5 $ 147

Food Storage Room / Stewarding and Purchasing Offices 0.23 $ 25 $ 25

Security BOH Banquet Kitchen Hall 7.00 $ 29 $ 879

Employee Cafeteria FOH 7.00 $ 16 $ 488

Employee Cafeteria Kitchen 7.00 $ 19 $ 586

Banquet Kitchen 7.00 $ 80 $ 2417



2nd Floor Elevator Proof Landing 7.00 $ 5 $ 158

Proof FOH Dining 7.00 $ 22 $ 671

Proof BOH Bar 7.00 $ 8 $ 256

Proof Patio 7.00 $ 12 $ 378

Proof Patio Restorative Care 0.23 $ 58 $ 58

Onyx BOH Bar 7.00 $ 5 $ 158

Onyx FOH Dining 7.00 $ 7 $ 220

Onyx Patio 7.00 $ 10 $ 293

Onyx Patio Restorative Care 0.50 $ 31 $ 68

Talavera FOH Dining 7.00 $ 26 $ 794

Talavera Patio 7.00 $ 6 $ 183

Talavera Patio Restorative Care 0.50 $ 29 $ 63

Proof Hotline 7.00 $ 44 $ 1318

Talavera Hotline 7.00 $ 68 $ 2051

Open Kitchen Areas and Hall 7.00 $ 33 $ 989

Bake Shop 7.00 $ 35 $ 1049

ICD / Room Service 7.00 $ 9 $ 281

Garde Manger 7.00 $ 8 $ 237

Saguaro Blossom Kitchen 7.00 $ 42 $ 1282

Cost per Service

Monthly CostService

Frequency per Week


Saguaro Blossom BOH Bar 7.00 $ 5 $ 158


Trash Cans 7.00 $ 34 $ 1025


FOOD & BEVERAGE TOTAL $ 18441

HOUSEKEEPING AREAS

Lobby 7.00 $ 17 $ 525

Moto Lobby 7.00 $ 5 $ 165

Lobby Lounge 7.00 $ 11 $ 347

Lobby Restrooms 7.00 $ 10 $ 316

Lobby Stairs 7.00 $ 4 $ 122

Pinnacle Restrooms 7.00 $ 10 $ 316

Ironwood Restrooms 7.00 $ 11 $ 328

Troons Restrooms 7.00 $ 10 $ 316

Proof Restrooms 7.00 $ 7 $ 202

Guest Elevator (1) and Landings (2) 7.00 $ 3 $ 95

Employee Locker Rooms 7.00 $ 22 $ 659

Housekeeping Office 7.00 $ 6 $ 196

Cost per Service

Monthly CostService

Frequency per Week


Laundry Valet and Laundry 0.23 $ 36 $ 36


HOUSEKEEPING TOTAL $ 3725

SPA AREAS

Treatment Rooms (14 rooms, 2 are doubles and 2 are wet) 7.00 $ 46 $ 1392

Retail / Lobby 7.00 $ 3 $ 103

Movement Studio 7.00 $ 4 $ 122


Locker Rooms 7.00 $ 32 $ 976

SPA TOTAL $ 2798

RESIDENCE CLUB

Administrative Offices 7.00 $ 5 $ 165


Guest Restrooms 7.00 $ 2 $ 67

Housekeeping and Pantry BOH Area 7.00 $ 5 $ 165

Housekeeping Restroom 7.00 $ 1 $ 36

Library 7.00 $ 2 $ 64

Cost per Service

Monthly CostService

Frequency per Week


Should the applicable minimum wage increase, the Cost for Recurring Contract Services will automatically increase by the percentage of such minimum wage increase plus three percent (3%). !!

Billiards Room 7.00 $ 2 $ 66

Lobby 7.00 $ 6 $ 182


Locker Rooms 7.00 $ 15 $ 440

Ocotillo Grill Kitchen 7.00 $ 44 $ 1346

RESIDENCE CLUB TOTAL $ 2775

TOTAL $ 27740

Cost per Service

Monthly CostService

Frequency per Week


Scope of Work !This document is an integral part of the contract between The Ritz-Carlton, Phoenix and Oranje. !FREQUENCY OF SERVICES

7 days per week, 9:00 PM through 6:30 AM

NOTES

Four Seasons Resort Scottsdale at Troon North to supply rags, liners, aluminum foil and secure storage.

Oranje to supply labor, equipment and products to perform cleaning services.

*************************************************************************************************** !

CLEANING SCHEDULE Guest Areas

!A. Nightly Cleaning !Lobbies/Foyers to include: Main Lobby, Lobby lounge, Motor Lobby !

1. Thoroughly dust all horizontal surfaces under 10’ including tables, chairs, architectural ledges and

furnishings.

2. Damp wipe horizontal surfaces to remove spillage as needed

3. Clean all entry door glass, handles and metal frames to remove fingerprints and polish kick plates.



5. Clean and disinfect all public and private phones.

6. Spot clean, all interior glass and mirrors below 8’.

7. Vacuum all hard surface floors.

8. Damp mop all hard surface floors, no chemical. Change water frequently.

9. Vacuum carpeted areas, spot clean carpeting to remove spills and stains. Care in corners, edges,

and beneath furniture.

10. Vacuum and/or brush clean upholstered furniture as needed. Rotate cushions. Vacuum under

cushions. reposition of necessary.

11. Vacuum “walk off” mats at front entry.

12. Vacuum decorative rugs in hallways.


14. Clean guest elevator walls and cal button panels. Vacuum elevator tracks.

15. Empty trash receptacles in hallways, entrances, reception and bell desks and remove to a central

collection point.

!


CLEANING SCHEDULE Restrooms !

Restrooms to include: Common area guest restrooms (14). Employee locker rooms (2), Spa Restrooms/Locker Room !A. Nightly Cleaning

1. Empty sanitary napkin receptacles and wipe with a disinfectant.

2. Clean and sanitize mirrors, towel cabinets, dispensers, faucets and polish bright work.


both sides using a disinfectant. Polish bright work.

4. Clean and sanitize all sink basin and counter tops. Polish bright work.

5. Dust partitions, walls, artwork, tops of mirrors and frames, door frames, air vents, vanities, etc.

6. Remove splash marks from walls around sink basins and urinal partitions.


8. Dust locker exteriors. Removes wired clothes hangers from the tops of lockers.

9. Clean and sanitize drinking fountains, doors, and door handles. Spot clean fingerprints, marks and

graffiti from walls, lockers, stalls, partitions and light switches polish bright work.

10. Vacuum all carpeted areas.

11. Mop floors with an neutral disinfectant cleaner.


13. Empty trash receptacles and damp wipe with a disinfectant.


CLEANING SCHEDULE Spa !

All Spa areas to include: Massage Rooms, Treatment Rooms, Private Spas, Aerobics Room, Reception Lobby and Common Area !A. Nightly Cleaning

1. All trash receptacles are to be emptied and trash removed to a collection point. (All liners for facility

to be furnished by CLIENT.)

2. Empty trash and sanitary napkin receptacles and damp wipe with a disinfectant.

3. Vacuum all carpeted traffic areas.

4. Dust walls, lockers, tops of mirrors, frames, vanities, air vents, fan blades, lights, light fixtures.

5. Clean and sanitize all sink basins. Polish bright work.

6. Clean mirrors, top to bottom, in exercise and movement studio

7. Mop all hard surface floors with a neutral disinfectant cleaner. Remove rubber mats, clean and

clean.

8. Clean and disinfect walls and floors in wet steam rooms.


both sides using a disinfectant, polish bright work.

10. Clean countertops and shelving.


12. Spot clean fingerprints, marks and graffiti from walls, lockers, stalls, partitions and light switches.


14. Clean and sanitize exercise equipment.



CLEANING SCHEDULE Back of House !

Back of the house to include: Hallways and Corridors !A. Nightly:

1. Clean and disinfect all public and private telephones with a disinfectant.

2. Clean all entrance metal and entrance glass. polish kick plates, clean doorway thresholds.

3. Dust and damp mop all hard surface floors. Vacuum carpeted floors.

4. Police employee entrance area for debris and litter. Remove as needed.

5. Police for bedrid, loading dock.

6. Police for bedrid trash compactor, can and chemical stooge areas. Hose clean nightly. Trash

Compactor Container area will be maintained by hotel.

!B. Weekly:

1. Dust all horizontal surfaces below 8’, hand rails 2. Machine Scrub concrete lading dock.

!C. Monthly:

1. Deep clean BOH walls to remove scuffs !D. Service Elevators:

1. Vacuum and/or sweep and wet mop, taking care to get corners and edges. 2. Clean and polish walls and call buttons,

3. Vacuum elevator tracks- Weekly

4. Remove Scuff marks from walls- Weekly


CLEANING SCHEDULE Restaurants !

Restaurants to include: Proof, Onyx Bar, Talavera !A. Nightly Cleaning

1. Thoroughly dust horizontal surfaces of chairs, tables, lights, light fixtures, window sills and

furnishings.

2. Spot clean all horizontal and vertical surfaces to remove spillage. Clean bar tops and counter tops.

3. Clean all interior door glass and door handles. Spot clean interior glass.

4. Vacuum carpeting, taking care to get into corners, slog edges and beneath furniture

5. Dust mop or vacuum all hard surface with an untreated dry dust mop, remove gum, etc.,

6. Damp mop hard surface floors with a wood cleaner. (Bona)

7. Spot clean carpeting to remove spills etc., as needed.

8. Vacuum and/or brush clean all upholstered furniture as needed.

9. dust and damp wipe all baseboards as needed.

!!B. Weekly Cleaning

1. Accomplish all high dusting not reached in above mentioned cleaning. (Ceilings, wood Work and

Lattices above 10’ will be treated as project work, i.e.: Proof Overhead ventilation pipes)

2. Buff wood floors in Talavera and Onyx

!!!



Kitchens to include: Main Kitchen, Banquet Kitchen, Saguaro Blossom and Employee Kitchen, Onyx and Proof Bars. !A. Nightly Cleaning


2. Walls, Pillars, Ceiling Tiles: Spot clean to remove, spills, splatters, scuffs, and streaks.



5. Floors: Sweep, machine scrub with degreaser, vacuum waster water and dry all kitchen, bar and


6. Floor mats: Collect and remove to designated area. Clean and degrease. Allow to drip dry. Replace

in original location insuring mat connectors are in place.


8. S/S Tables and Shelving: Clean open and unobstructed surfaces and wipe dry.

9. Fixtures/Dispensers: Clean tops, sides, underneath and edges. If shelves are cleared by hotel, Mmi

to automatically clean. Hotel will attempt to notify by email as well.

10. Vents: Spot clean to remove dust, fingerprints, spills, splatters and residue.

11. Trash Cans: Hotel agrees to do a final trash run of all trash containers located in all kitchen and bar

areas between 8pm-11pm, and replace liners. MMI agrees to empty all cans located in the kitchen

and bar areas, at least one time per overnight shift, if there is trash in them, and top replace liners.

(liners to be provided by hotel) Hotel is responsible for cleaning the interior and exterior of all trash

cans.



Kitchens to include: Main Kitchen, Banquet Kitchen, Saguaro Blossom and Employee Kitchen, Onyx and Proof Bars (Lower Level Ironwood Kitchen not included). Ironwood Banquet kitchen will not be cleaned on night it is not used. !A. Nightly Cleaning


2. Stoves, Ovens, Broilers, Flat Tops, Salamander, etc: Clean burners. Clean all surfaces inside, outside,

sides and rear if possible. Remove grease drippings, carbon deposits and residue. Remove and

clean drip pans and racks. Clean burner holes. Replace foil if needed. Foil and seasoning for ovens.

Broilers and grills to be provided by the hotel.

3. Deck Ovens: Clean all surfaces inside and out. Remove and clean racks. Clean pilot light drawers of

drippings and residue. Replace foil.



hotel staff.

6. Tilt Kettle and Steam Kettle: Clean all exterior surfaces daily. Clean inside of kettle only if emptied

by hotel staff.



!!!


B. Weekly Cleaning 1. Wash clean wall tiles with mild degreaser and wipe dry.



4. Refrigerators/Coolers: Clean exterior surfaces only. Focus on handles and back side of handles.

!!!!!!!!! !


CLEANING SCHEDULE Employee Cafeteria !

A. Nightly Cleaning 1. Dust mop and wet mop flooring

2. Dust chair ledges and table bases

3. Clean food services bars and beverage dispensers

4. Trash can storage area adjacent to dish turn in area. Cans removed and emptied nightly. Replace

liners. Wall and floor cleaned.

5. Clean walls and air vents- Weekly

!!!!!!!!!!!!! !


Floor Care Program !A. Back of House VCT, Employee Locker Rooms, Employee Cafeteria, Housekeeping

1. Sweep, mop, and high speed buff nightly.

2. Machine scrub and re-coat monthly as needed.

3. Ceramic tile to be machine scrubbed 2x month

!B. Back of House Carpet

1. Extract Quarterly

!C. Grout Cleaning- In conjunction with and at the same time as quarterly carpet cleaning, one area, in

either Upper Ironwood, Banquet Kitchen, Employee Locker Rooms, Main Kitchen, Proof Kitchen or

Proof Bar will have the grout deep cleaned at no additional charge.

!D. Food Storage Room, Security, Banquet, and Purchasing Offices, Laundry Laundry Valet, Kids

Club, Bell closet, Wine Room, Housekeeping Office, Exec Steward Office 1. Scrub and recoat up to 1x per month, on request only, no additional charge.

!E. Main Lobby Flagstone (Interior)

1. Damp mop only

!F. Exterior Patios (Onyx, Talavera, Proof) (Saguaro Blossom will be serviced by hotel)

1. Police for large debris, all 3 patios. Nightly


2. Onyx and Talavera will be pressure washed 1x, every other week. Hotel to assist with moving

furniture.

!G. Lower Level VCT

1. Sweep and Mop nightly.

2. Scrub and Recoat Quarterly.

!General Notes

1. Honing, polishing, and sealing of any and all stone surfaces in will be treated as project work. IE:

Travertine Floors and Walls, Flagstone and Slate Floors and Walls, Marble Counter Tops.

2. High dusting in ceilings, lattices and other areas not reachable by standard 6’ ladder will be treated as

special project.

3. Grout cleaning, unless specified in this schedule, will be treated as project work.



Lobbies/Foyers !

Main Lobby, Reception Area, Library, Game Room, Fitness Center, Administrative Areas, Back of House Area !A. Nightly Cleaning

1. Thoroughly dust all horizontal surfaces under 8’ including tables, chairs and furnishings. High

dusting of vents, fans, etc will be checked daily and completed if needed.

2. Damp wipe horizontal surfaces to remove coffee rings and spillage as needed.

3. Clean all entry door glass o both sides, handles ad metal frames to remove fingerprints and polish

kick plates.

4. Empty trash receptacles in entrances, reception and bell desks and remove to a central collection

point. (Liners to be furnished by CLIENT.)

5. Damp wipe all pubic and private phones using disinfectants.

6. Dust mop or vacuum all hard surface floors with an untreated dust mop or vacuum.

7. Damp mop all hard surface floors.

8. Vacuum carpeted areas, spot clean carpeting to remove spills and stains. Vacuum and/or brush clean

upholstered furniture as needed.

9. Vacuum “walk off”mats.



****Stripping and sealing of any flagstone flooring will be treated as project work.****



Restrooms !

Restrooms to include: Guest Restrooms, Administrative Area Restrooms, Locker Rooms !A. Nightly Cleaning

1. Stock towels, tissue and hand soap. (To be furnished by CLIENT.)

2. Empty sanitary napkin receptacles and wipe with disinfectant.

3. Empty trash receptacles and wipe with disinfectant. (Liners to be supplied by CLIENT.)

4. Clean and polish mirrors.

5. Toilets and urinals to be cleaned and sanitized inside and outside. Polish bright work.

6. Scour and sanitize all basins. Polish bright work.

7. Dust partitions, walls, tops of mirrors and frames, air vents and vanities.

8. Remove splash marks from walls around basins.

9. Mop and rinse restroom floors with a neutral disinfectant.

10. Clean and disinfect showers and steam rooms. Polish bright work.

11. Damp wipe lockers.


13. Vacuum and carpeted areas.



Kitchens !

Kitchens to include: Ocotillo Kitchen !A. Nightly Cleaning








Replace.


8. S/S Tables and Shelving: Clean open and unobstructed surfaces and wipe dry. Clean tops, sides

and edges.

9. Fixtures/Dispensers: Spot clean to remove dust, fingerprints, spills, splatters and residue.

10. Vents: Check daily for dust build up. Clean if needed.

11. Trash Cans: Empty and clean exterior of cans. (Only trash generated after 11 PM.) (All liners for

facility to be furnished by CLIENT.)

12. Refrigerator/Coolers: Clean exterior surfaces only.



14. Stoves, Ovens, Broilers, Grills, Flat Tops, Salamander, etc: Clean burners. Clean all surfaces

inside, outside, sides and rear if possible. Remove grease drippings, carbon deposits and residue.

Remove and clean drip pans and racks. Clean burner holes. Replace foil if needed.

15. Deck Ovens: Clean all surfaces inside and out. Remove and clean racks. Clean pilot light drawers

of drippings and residue. Replace foil.



hotel staff.

18. Tilt Kettle and Steam Kettle: Clean all exterior surfaces daily. Clean inside of kettle only if

emptied by hotel staff.



!B. Weekly Cleaning

1. Wash clean wall tiles with mild degreaser and wipe dry.



!!!


Exhibit “A” Accepted and Agreed to this _____ day of __________________, 20_____ by:

CLIENT COMPANY

Four Seasons Resort Scottsdale at Troon North Oranje Commercial Cleaning 10600 E Crescent Moon Dr 2524 N. 24th St. Scottsdale, AZ 85262 Phoenix, AZ 85008 !!Client Signature Company Signature

!___________________________________________ _______________________________________________ !Date: _______ /_______ /20_______ Date: _______ /_______/20_______ !Print Name: ________________________________ Print Name: ____________________________________ !Title: ______________________________________ Title: __________________________________________

!


august 5, 2014! attn: michael murtaugh 10600 e...

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