Monthly Ridership and Service Level Report

August, 2016

“Safety, Courtesy, Reliability, and the Environment”

TABLE OF CONTENTS

Glossary & Route Abbreviations 3

Summary - All Routes 4

Total Ridership per Route - Blacksburg, Fixed Routes 5

Total Ridership per Route - Christiansburg Routes 6

Passengers per Revenue Hour per Route - All Fixed Routes 7

Passengers per Revenue Hour per Day of Week - All Fixed Routes 8

Passengers per Revenue Mile per Day of Week - All Fixed Routes 9

Passengers per Revenue Hour per Day of Week - Demand Response Service 10

Passengers per Revenue Mile per Day of Week - Demand Response Service 11

Average Ridership and Revenue Hours by Time of Day - All Fixed Routes 12

Graph: Average Total Passengers by Time of Day - All Fixed Routes 13

Graph: Average Passengers per Revenue Hour by Time of Day - All Fixed Routes 14

Blacksburg Fare Type Totals – Blacksburg, Fixed Routes and Athletics/Specials 15

3

GLOSSARY

• Demand-Response Service (DR): DR service operates in response to calls from passengers or

their agents to the transit operator, who then dispatches a vehicle to pick up the passengers and

transport them to their destinations. This service does not operate on a fixed route or schedule

and satisfies a special need.

• Driver Hours (DH): DH are the hours a driver is on duty, including hours on stand-by, driving to

and from the garage, and when there are no passengers on board. These are the hours paid to

the drivers; a combination of revenue and non-revenue hours.

• Fixed Route Service (FR): FR operate along a specific route according to a fixed or preset

schedule. Each trip serves the same stops, origins and destinations, continuously, until service

ends.

• Full Service: This is our peak service typically operated during the fall and spring semesters.

During Full Service all routes are in operation with multiple buses operating on each route for

peak frequency typically every 10-15 minutes; Trippers are also utilized when needed.

• No Service: This service typically occurs during federally recognized holidays, such as New Year's

Day and Independence Day. No routes operate during these days.

• Previous Year: These sections refer to data for the same month in the previous year.

• Reduced Service: This service is operated outside of fall and spring semesters during winter,

spring, summer and fall breaks. Each route provides 30 minute or hourly service depending on

the length of the route. Some routes such as the Hokie Express, Patrick Henry and Progress

Street do not operate; others such as Hethwood/Harding Avenue may be combined.

• Revenue Hours (RH): RH are the hours of service where a bus is providing service to passengers.

• Revenue Mile (RM): RH are the miles a bus travels on a route while providing service to

passengers.

• Ridership: Ridership is the number of people using a public transportation service in a given time

period.

• Year-to-Date (YTD): YTD numbers are the sum of values for a period beginning July 1st of the

current year until the end of a specified month.

Route Abbreviations:

Abbreviation Route Full Name Abbreviation Route Full Name

CRC Corporate Research Center MSS Main Street South

CPT Carpenter Boulevard PHD Patrick Henry Drive

HDG Harding Avenue PRG Progress Street

HWD Hethwood TC Toms Creek

HWDA Hethwood A TCB Toms Creek B

HWDB Hethwood B TTT Two Town Trolley

HXP Hokie Express UCB University City Boulevard

MSN Main Street North UMS University Mall Shuttle

Total Passengers 261,505 223,871 17% 339,992 304,850 12%

Total Revenue Hours 7,176.42 6,875.73 4% 11,427.22 11,700.95 -2%

Total Revenue Miles 73,463.00 68,491.70 7% 116,797.30 116,503.40 0%

Total Driver Hours 8,089.75 7,810.50 4% 13,033.00 13,446.75 -3%

Passengers/RH 36.44 32.56 12% 29.75 26.05 14%

Passengers/RM 3.56 3.27 9% 2.91 2.62 11%

Passengers/DH 32.33 28.66 13% 26.09 22.67 15%

Full Service Weekdays 8 11 3.00 8 11 3

Full Service Weekends 4 4 - 4 4 0

Reduced Service

Weekdays10 10 - 30 33 3

Reduced Service

Weekends2 3 1.00 7 6 (1)

Intermediate Service

Weekdays5 0 (5.00) 5 (5)

No Service Days 2 3 1.00 8 8 0

*Note: These numbers include both Blacksburg and Christiansburg Fixed and Demand Response Services.

Summary

All Routes

Month: August, 2016

Current

MonthPrevious Year

Change

by Month

Current

YTD Total

Previous

YTD Total

YTD

Change

CBD 4,459 1.74% - - 4,459 1.45% - -

CRC 7,064 2.76% 5,231 35% 9,655 3.13% 5,231 85%

CRCH - - 1,206 - - - 3,754 -

HDG 8,151 3.19% 7,362 11% 10,674 3.46% 9,715 10%

HWD 8,871 3.47% 10,869 -18% 20,850 6.76% 25,766 -19%

HWDA 22,171 8.67% 18,663 19% 22,171 7.19% 18,663 19%

HWDB 16,758 6.55% 14,362 17% 16,758 5.43% 14,362 17%

HXP 12,196 4.77% 10,092 21% 12,196 3.95% 10,092 21%

MSN 23,360 9.13% 17,763 32% 30,091 9.76% 23,958 26%

MSS 19,213 7.51% 16,777 15% 26,643 8.64% 24,990 7%

PHD 20,965 8.19% 17,011 23% 20,965 6.80% 17,011 23%

PRG 26,615 10.40% 24,566 8% 26,615 8.63% 24,566 8%

TC 33,360 13.04% 2,231 1395% 44,612 14.46% 9,326 378%

TCB - - 32,592 - - - 38,468 -

TTT 7,056 2.76% 7,511 -6% 9,985 3.24% 9,750 2%

UCB 26,504 10.36% - - 33,702 10.93% 1,259 2577%

UMS 19,087 7.46% 31,812 -40% 19,087 6.19% 35,321 -46%

Totals 255,830 100.00% 218,048 17% 308,463 100.00% 272,232 13%

Current

Month

Total Ridership per Route

Blacksburg, Fixed Routes

Month: August, 2016

YTD

Change

Previous

YTD Total

% of

Ridership

Previous

Year

Change

by Month

Current

YTD Total

% of YTD

RidershipRoute

Commuter 239 9.73% 278 -14% 383 7.59% 539 -29%

Explorer 1,231 50.10% 986 25% 2,245 44.48% 1,972 14%

GoAnywhere 987 40.17% 987 0% 2,419 47.93% 2,145 13%

Totals 2,457 100% 2,251 9% 5,047 100.00% 4,656 8%

Christiansburg

Fixed Route Total1,470 59.83% 1,264 16.30% 2,628 52.07% 2,511 4.66%

Christiansburg

Demand Response Total987 40.17% 987 0.00% 2,419 47.93% 2,145 12.77%

Totals 2,457 100% 2,251 9% 5,047 100% 4,656 8%

YTD Change

Total Ridership per Route

Christiansburg Routes

Month: August, 2016

Current

Month

% of

Ridership

Previous

Year

Change

by Month

Current

YTD Total

% of YtD

Ridership

Previous

YTDRoute

CBD 27.62 - -

CRC 15.50 23.45 -34%

CRCH - 11.91 -

HDG 19.36 19.54 -1%

HWD 46.70 57.02 -18%

HWDA 69.00 57.44 20%

HWDB 59.59 53.51 11%

HXP 31.19 31.94 -2%

MSN 55.76 47.30 18%

MSS 37.70 36.72 3%

PHD, PHDLN 82.67 64.98 27%

PRG 80.81 77.74 4%

TC 58.12 20.69 181%

TCB - 55.79 -

TTT 20.44 32.20 -37%

UCB 58.73 - -

UMS 83.54 55%

Commuter 12.55 - -

Explorer 3.55 8.67 -59%

Passengers per Revenue Hour per Route

All Fixed Routes

Month: August, 2016

Previous

Year

Current

MonthChange by MonthRoute

53.81

Sunday 4,978 107 46.74 7023 124 56.64 -17%

Monday 55,717 1209.41 46.07 57,570 1292.29 44.55 3%

Tuesday 54,539 1212.07 44.00 35,017 944.74 37.07 19%

Wednesday 58,535 1211.82 48.30 35,056 941.66 37.23 30%

Thursday 34,584 837.29 41.30 35,412 940.74 37.64 10%

Friday 34,734 880.29 39.46 36,946 942.56 39.20 1%

Saturday 13,452 298.75 45.03 16,569 351.75 47.10 -4%

Total 256,539 5,756.13 44.57 223,593 5,537.74 40.38 10%

* Note: these numbers DO NOT include Demand Response Service

Passengers per Revenue Hour per Day of Week

All Fixed Routes

Month: August, 2016

Pass/RHRevenue

HoursPassengersPass/RH

Revenue

HoursPassengers

Current Month Previous Year

Week DayChange

Pass/RH

Sunday 4,978 1,172 4.25 7,023 1,260 5.57 -24%

Monday 55,717 12,587 4.43 57,570 12,835 4.49 -1%

Tuesday 54,539 12,674 3.30 35,017 9,467 3.70 -11%

Wednesday 58,535 12,572 4.66 35,056 9,315 3.76 24%

Thursday 34,584 8,894 3.89 35,412 9,495 3.73 4%

Friday 34,734 9,383 3.70 36,946 9,619 3.84 -4%

Saturday 13,452 3,268 4.12 16,569 3,672 4.51 -9%

Total 256,539 60,550 4.24 223,593 55,663 4.02 5%

*Note: these numbers DO NOT include Demand Response Service

Week DayChange

Pass/RM

Passengers per Revenue Mile per Day of Week

All Fixed Routes

Month: August, 2016

Current Month Previous Year

PassengersRevenue

MilesPass/RM Passengers

Revenue

MilesPass/RM

Sunday 40 21 1.92 10 13 0.76 151%

Monday 424 250 0.70 505 259.78 1.94 -64%

Tuesday 640 308.19 2.08 515 232.78 2.21 -6%

Wednesday 560 277.30 2.02 466 229.51 2.03 -1%

Thursday 421 228.84 1.84 432 232.61 1.86 -1%

Friday 392 191.21 2.05 372 205.68 1.81 13%

Saturday 164 89.90 1.82 229 138.79 1.65 11%

Total 2,641 1,366.11 1.93 2,529 1,312.24 1.93 0%

Change

Pass/RH

*Please note: these numbers DO NOT include Fixed Route Service. It includes Access and GoAnywhere.

Passengers per Revenue Hour per Day of Week

Demand Response Service

Month: August, 2016

Current Month Previous Year

Pass/RHPassengersRevenue

HoursPass/RH Passengers

Revenue

HoursDay of Week

Sunday 40 116 0.34 10 59 0.17 103%

Monday 424 2,151.03 0.20 505 2,408.00 0.21 -6%

Tuesday 640 2,794.00 -0.77 515 2,330.81 0.22 -449%

Wednesday 560 2,559.00 0.22 466 2,434.74 0.19 14%

Thursday 421 2,142.00 0.20 432 2,177.52 0.20 -1%

Friday 392 1,941.00 0.20 372 2,029.00 0.18 10%

Saturday 164 895.00 0.18 229 1,229.00 0.19 -2%

Total 2,641 12,598.03 0.21 2,529 12,668.07 0.20 5%

*Please note: these numbers DO NOT include Fixed Route Service. It includes Access and GoAnywhere.

Passengers per Revenue Mile per Day of Week

Demand Response Service

Month: August, 2016

Current Month Previous Year

PassengersRevenue

MilesPass/RM Passengers

Revenue

MilesPass/RM

Change

Pass/RMDay of Week

Avg Total Passengers Average RH Avg Pass. per RH

7:00 - 10:00 2216.21 48.53 35.99

10:00 - 13:00 2436.58 52.42 36.60

13:00 - 16:00 2651.11 49.16 41.40

16:00 - 19:00 2169.58 46.84 37.61

19:00 - 22:00 703.89 20.95 29.48

22:00 - 25:00 116.26 6.05 12.78

25:00 - 28:00 0.00 0.00 0.00

7:00 - 10:00 1629.50 45.00 29.08

10:00 - 13:00 2047.50 48.00 33.87

13:00 - 16:00 2078.00 44.75 36.59

16:00 - 19:00 1364.25 41.50 30.51

19:00 - 22:00 655.75 22.25 26.91

22:00 - 25:00 534.75 9.25 33.28

25:00 - 28:00 127.00 5.75 10.86

7:00 - 10:00 77.50 3.75 18.89

10:00 - 13:00 451.00 13.50 29.99

13:00 - 16:00 693.75 12.75 45.98

16:00 - 19:00 631.50 13.00 41.78

19:00 - 22:00 501.25 12.25 33.42

22:00 - 25:00 724.50 10.50 34.50

25:00 - 28:00 195.25 5.50 0.00

7:00 - 10:00 0.00 0.00 0.00

10:00 - 13:00 166.00 4.00 20.64

13:00 - 16:00 369.00 6.75 27.19

16:00 - 19:00 246.50 5.50 22.41

19:00 - 22:00 111.25 4.25 13.15

22:00 - 25:00 204.75 4.50 22.75

25:00 - 28:00 0.00 0.00 0.00

Sa

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Su

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Average Ridership and Revenue Hours by Time of Day

All Fixed Routes

Month: August, 2016M

on

da

y -

Th

urs

da

yF

rid

ay

Time of Day

0

500

1,000

1,500

2,000

2,500

3,000

7:00 - 10:00 10:00 - 13:00 13:00 - 16:00 16:00 - 19:00 19:00 - 22:00 22:00 - 25:00 25:00 - 28:00

Average Total Passengers by Time of Day, All Fixed Routes

Monday - Thursday Friday Saturday Sunday

0

5

10

15

20

25

30

35

40

45

50

7:00 - 10:00 10:00 - 13:00 13:00 - 16:00 16:00 - 19:00 19:00 - 22:00 22:00 - 25:00 25:00 - 28:00

Average Passengers per Revenue Hour by Time of Day, All Fixed Routes

Monday - Thursday Friday Saturday Sunday

# % # % # % # %

July-16 75,579 58,472 77.37% 6,481 8.58% 64,953 85.94% 10,626 14.06%

August-16 258,864 235,993 91.16% 8,382 3.24% 244,375 94.40% 14,489 5.60%

September-16Total for 1st Quarter: 334,443 294,465 88.05% 14,863 4.44% 309,328 92.49% 25,115 7.51%

October-16

November-16

December-16Total for 2nd Quarter:

January-17

February-17

March-17Total for 3rd Quarter:

April-17

May-17

June-17Total for 4th Quarter:

Total for Year: 334,443 294,465 88.05% 14,863 4.44% 309,328 92.49% 25,115 7.51%

Total Ridership

Month: August, 2016

Blacksburg Fare Type Totals

Does not include Christiansburg or Demand Response. Does include Athletics/Specials

Students Faculty/Staff Total Virginia Tech Total Non-VT