aul_view

7/27/2019 AUL_VIEW

1/20

All Rights Reserved Alcatel-Lucent 2009

Alcatel-Lucent University Overview

January 2009

7/27/2019 AUL_VIEW

2/20

All Rights Reserved Alcatel-Lucent 20092 | Alcatel-Lucent University Overview | January 2009

1Alcatel-Lucent University Overview

7/27/2019 AUL_VIEW

3/20


Alcatel-Lucent University Mission

Alcatel-Lucent University manages, develops

and delivers learning and qualification solutionsglobally that enable customers, partners and

employees to achieve their strategic business

objectives.

7/27/2019 AUL_VIEW

4/20


A Competitive advantage

Our Vision

Make learning a competitive, market-differentiating advantage for Alcatel-Lucent

Our Strategy

?Enhance customer satisfaction with Alcatel-Lucent products, services andsolutions by delivering top quality, highly-relevant learning solutions

?

Strengthen customer proposals with innovative learning solutions tailored tospecific requirements

?Provide consultation and learning expertise to business leaders enabling them toachieve their business objectives

?Build the best-equipped, highly-qualified workforce in the industry

?Encourage professional development leading to enhanced employee performance,

job satisfaction and retention

7/27/2019 AUL_VIEW

5/20


Provides a vast choiceof Product, Technology and Management training courses

Seminars Alcatel-Lucente-learning

40%Alcatel-Lucent

Employees

60%Alcatel-Lucent

Customers

Innovative Learning

7/27/2019 AUL_VIEW

6/20


Alcatel-Lucent University

Analyse

Build

Consulting

Design

DeliveryTraining

plan

Training courses

Evaluate

7/27/2019 AUL_VIEW

7/20


Alcatel-Lucent University Principles

?Geographically distributed organization

Close to major customers

Close to major employee concentrations

?Capitalize on strong functional integration

Integrated Learning Management System

Normalized processes and shared tool chain

Global program management and learning consulting capabilities

?Operating management body to be established

With heads of the Alcatel-Lucent University local entities and Alcatel-LucentUniversity global functions

With participation of learning liaisons in regional sales groups and global productdivisions

?Business model and financing: balanced cost center

7/27/2019 AUL_VIEW

8/20


Alcatel-Lucent University Locations

Alcatel-Lucent Universitys global network of 20 training centers are individually

accredited to ensure a consistent, high-quality training experience for customersand employees.

Additional satellite training locations include

Russia, Turkey, Singapore & South Africa.

7/27/2019 AUL_VIEW

9/20


2007 Alcatel-Lucent University - Lannion

Facts & Figures

83 certified trainers8 162 Training days

53 000 Trainee days

9094 trainees

From 78 countries

2524 Developmentdays

45% of training oncustomer premises

A surface area of 6500 mwhich 40 %allocated to labs

37 000 e-learning hours

7/27/2019 AUL_VIEW

10/20


2Our Training offer

7/27/2019 AUL_VIEW

11/20


Our Product training offer

Mobile Core NetworksClassical GSM/UMTS

NGN GSM/UMTS

GPRS

IP NetworkIP-ATM-MPLS

Fixe Core NetworksClassical/NGN

Fixed Access

xDSL/GPON ApplicationIMS Services, Entertainment,

Messaging, Payment, Subscriber

Data Management

Terrestrial and Submarine Network

SDH, WDM, Ethernet, ATM

Wireless Transmission

PDH/SDH Digital Radio LinkSONET Digital Radio Link

Network Element Level - Equipment Management Level - Network Management Level

Expert

Training

Job

Training

Skills

Assessment

PRODUCTS

Mobile Access

BSS, UTRANWIMAX

7/27/2019 AUL_VIEW

12/20


Our Technology training offer

Protocols & Models

Fundamentals of

telecommunication

Networks

Advanced

Training

Basic

Training

Skills

Assessment

TECHNOLOGY

System architecture

Software engineering

Tools & methods

Operating systems

& languages

Data processing

7/27/2019 AUL_VIEW

13/20


Our Management training offer

Seminar Training

Coaching

MANAGEMENT

Training skills

Desktop applications

Quality

Company Culture

Personal skills

development

Project Management

Fundamentals of management

Leadership for innovation

7/27/2019 AUL_VIEW

14/20


Our Employees Training Tools

C-learning V-learning

I-learning

TRAININGTOOLS

Express a training need

Record an inscription

Seek a trainingExpress a request of

CIF or DIF

A training by trade-guild

Declare an internal

training

7/27/2019 AUL_VIEW

15/20


Trainer Certification Process

ReviewReview

of the skillsof the skills

Corrective

ActsAssessment

Elaboration of the

training project

Targets Learning skills

Technical skills

Language skills

Training & Guild

ISO 9001

7/27/2019 AUL_VIEW

16/20


E-learning, an innovative concept

eLearning is an innovative concept which improvesand facilitates the access to the knowledge and to the skills

by making use of the technologies the most recent of the

processing of the information and the communication:

Internet network, multimedia resources, mobility,

7/27/2019 AUL_VIEW

17/20


E-Learning, an answer to the trainee needs

?Have personalized contents,

?Assess his results,

?Manage his time and his apprenticeship rhythm,

?Be accessible wherever : working place,

home place, in trip,

?Be available 24 hours a day and 7 days a week.

7/27/2019 AUL_VIEW

18/20


E-Learning, an answer to the Company needs

?Have skills immediately,

?Reduce the training costs,

?Make easier the training management,

?Contribute to the growth of a continuous training

culture.

7/27/2019 AUL_VIEW

19/20


Virtual Learning, a supply of Mixed Issues

These mixed issues (blended learning) combine 2 or 3 of these following methods :

? individual self-training from afar oror i-Learning, with tutoring (by

way of e-mail or in line) if necessary. The trainee is completely

responsible of his time management and of his apprenticeship

management.

? virtual class oror v-Learning. The trainees and the trainer, located

in different places, communicate from afar with in line. The trainer is

the master of the learning advance of the virtual group set up in this

way.

? Usual class oror c-Learning. The trainees and the trainer are

physically together in a same classroom.

WBT

7/27/2019 AUL_VIEW

20/20


www.alcatel-lucent.com

aul_view

Documents