australian mortgage innovation summit 2017 · 2017-02-09 · australian mortgage innovation summit...
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AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
MEDIA PARTNERS
The disrupted mortgage
Thursday 23rd February and Friday 24th February International Convention Centre Sydney 14 Darling Drive, Sydney, 2000
www.australianmortgageinnovationsummit.com.au #RFIAMIS2017 I @RFiMediaGRB
This agenda is subject to change
For more information, please contact James Harradine, RFi Group on 02 9126 2616 [email protected]
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
About RFi & Our Events
RFi Group is a global business intelligence and media provider focusing exclusively on financial services.
We specialize in data and information gathering, customer based insight generation and business decision support for the
world’s leading financial service providers.
With offices in Toronto, Washington DC, London, Hong Kong, Singapore and Sydney, RFi Group consistently provides clients
with tailored advice and independent intelligence relevant to their specific market needs.
With a core focus on delivering insightful, valuable and actionable research within the banking sector both locally and
internationally, RFi Group’s offering covers retail, SME, corporate, investment and private banking.
RFi Group produces over 60 key events throughout the year with an aim to produce quality interactive forums with insightful
and relevant debate. We utilise our market insight to produce high-quality industry gatherings that provide attendees with
both topical and thought provoking sessions.
Our events are aimed at senior level industry leaders and we secure both national and internationally recognised speakers.
Australian Mortgage Innovation Summit
The Australian Mortgage Innovation Summit brings together local and global experts to discuss the impact of technology and innovation
within the Australian mortgage sector.
Discussion will deep-dive into affordability in the market, the origination innovation imperative and the changing nature of the broker
distribution channel.
Sessions will also explore the influence of industry regulations such as pricing for risk, the cost of capital for lenders and the rise of
macroprudential tools. Key themes:
Housing affordability
Risks in Australian residential housing investment
Regulation and capital
Economic drivers underpinning the mortgage market
Knowing the customer
Innovation for origination
Digital disruptors
The changing broker relationship
Who Should Attend?
Head of Retail Banking
Head and Mortgage Lending
Head of Operations and Risk
Head of Customer Experience and Marketing
Head of Digital Transformation and Digital Mortgage
Head of Information and Technology Heads of Product – Home loans
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
Agenda – Day One
Thursday 23rd February
REGISTRATION
8:30 – 8:55AM
Arrival tea and coffee
WELCOME & OVERVIEW
8:55-9:00AM
Moses Samaha, Executive General Manager - Customer Relationships – Australia, Veda
SESSION ONE: AUSTRALIAN HOUSING – THE BIG PICTURE
Chaired by: Andrew Stabback, CEO, AB+F
Australia: a culture of complacent prosperity
9:00 - 9:30AM
• Digital change and disruption on a grand scale, including its impact on housing affordability
• How Sydney and Melbourne differ from the rest of Australia and the generational change of the average Aussie home
• The shift of wealth and prosperity from makers and growers to service providers
Bernard Salt, Partner at KPMG, Columnist with The Australian, Presenter
Does complacency reign in the Australian residential property market?
9:30 – 10:00 AM
• Australian property comparative affordability
• Key property price drivers
• Risks to future growth
Tim Carleton, Principal & Portfolio Manager, Auscap Asset Management
PANEL: The economic drivers behind housing and pricing
10:00 – 10:45AM
• How does our housing market stack up globally?
• The innovation the mortgage sector needs
• What will be the greatest change in the next 12 months?
With Paul Bloxham, Chief Economist – Australia and New Zealand, HSBC
Tim Lawless, Director of Research, CoreLogic RP Data
MORNING TEA
10:45 – 11:15AM
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
SESSION TWO: DATA AND REGULATION
Data and the missed opportunities
11:15 – 11:45PM
• Where are the missed opportunities for banks?
• Does the solution to affordability partly lie in second-tier cities?
• Looking to the data for a national view of the market
Lisa Claes, Managing Director, CoreLogic
PANEL: Regulation – risky business
11:45 – 12:30PM
• Conduct and responsible lending in mortgages
• Cost of funding under prudential risk management
• The dynamic nature of bank ratings in the risk environment
Moderator Andrew Stabback, CEO, AB+F
With Nico De Lange, Director – Financial Institutions Ratings, S&P Global
Scott Manning, Executive Director, JPMorgan
Michael Saadat, Senior Executive Leader - Deposit Takers, Credit & Insurers, ASIC
Alex Sell, Chief Executive Officer, exSell Group
LUNCH
12:30 – 1:30PM
SESSION THREE: INNOVATION FOR YOUR ORIGINATION
The first step: engaging customers in the way they want to be engaged
1:30 – 2:00PM
• What does the customer truly want from a mortgage origination experience?
• Getting off to a good start - the importance of origination in the mortgage value chain
• Giving them what they want. Helping customers on-board
Alan Shields, Managing Director, RFi Consulting
PANEL: Speed to “yes”
2:00 – 2:45PM
• Assessing applicants quickly, effectively and accurately
• Competing with the “one-minute mortgage”
• Minimising friction: identity and LMI transport
Moderator Andrew Stabback, CEO, AB+F
With Mike Cutter, EGM – Customer Solutions, Veda
Sarvesh Mahesh, Co-founder and CEO, Tavant Technologies
Ainslie van Onselen, Executive Director, RAMS
Scott Wilson, CEO, iSelect
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
AFTERNOON TEA
2:45 – 3:15PM
SESSION FOUR: CX FOR THE HOME BUYER
Customer Centricity and Pricing: Can you have your cake and eat it?
3:15 – 3:45PM • How pricing affects outcomes in the Australian mortgage market
• Responding to changing customer values, behaviours and attitudes
• Achieving growth, profitability, customer satisfaction, and regulation
• Getting to a win/win/win/win situation
Damian Young, Managing Director - EMEA and APAC, Nomis Solutions
PANEL: Following the customer journey
3:45 – 4:30PM
• End-to-end optimisation for the customer
• Validating and protecting identity
• Limiting friction for customer and lender
Moderator Andrew Stabback, CEO, AB+F
With Meg Bonighton, General Manager – Home Lending, NAB
Geoff Kendall, CEO, Ezidox
Nathan McMullen, Head of Product and Digital, RAMS
Sean Simmons, Founder, ZipID
Will Ranken, General Manager, Home Loans & Retail Lending Practices ANZ
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
Agenda – Day Two
Friday 24th February
REGISTRATION
8:30 – 8:55AM
Arrival tea and coffee
WELCOME & OVERVIEW
8:55 – 9:00AM
SESSION ONE: THE DIGITAL CUSTOMER
Chaired by: Andrew Stabback, CEO, AB+F
Mastering digital innovation at breakneck speed
9:00 – 9:30AM
• What do we mean by digital anyway - product development, research, agility, and experimentation?
• Detangling systems to empower bankers
• Digital vs. IT – balancing the juggle
• What is the end goal for digital transformation?
Paul Shetler, Digital Chief Executive and Entrepreneur
former Chief Digital Officer, Australian Government Digital Transformation Agency, Chief Digital Officer, UK Ministry of Justice
Executive positions at SWIFT, Microsoft and Republic National Bank of New York
Case study: Customer insights from a digital disruptor
9:30 – 10:00AM
• Indications from customer data for lenders
• The future of the third-party industry
• Constructing a differentiated business model
Vincent Turner, CEO, uno
Maximising a mortgage customer’s experience
10:00 – 10:20AM
• Building a strong rapport through informed engagement
• Digital as a tool to excellent delivery
• Taking a customer journey
Pam Rebecca, Director Digital & Channels, World Vision Australia, formerly at ANZ
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
SESSION ONE cont’d: THE DIGITAL CUSTOMER PANEL: Measurable success of a digital experience
10:20 – 11:05AM
• Cutting edge technology for a digital enterprise
• Compliance for technology and enabling the institution
• Digital to drive down costs and the need for securitisation
Moderator Christine St. Anne, Editor – Banking and Finance, AB+F
With Mark Bevan, Managing Director, Joust
Ranin Mendis, Founder and CEO, LoanDolphin
Mandeep Sodhi, Founder and CEO, HashChing
Vincent Turner, CEO, uno
MORNING TEA
11:05 – 11:30AM
SESSION TWO: DISRUPTIING THE BROKER
The original disruptor now as the incumbent
11:30 - 12:00PM
• Improving service delivery: the customer facing disruption
• Technology as an enabler to better relationships
• The power of retaining the quality of broker deals
Glenn Lees, Director and CEO, Connective
PANEL: The changing nature of the broker relationship
12:00 – 12:45PM
• What will the broker relationship look like in 5 years?
• Risk pricing for the customer and the broker
• To broker or not to broker – what is the value proposition?
Moderator Andrew Stabback, CEO, AB+F
With Glenn Gibson, Head of Sales and Marketing, AMP Bank
Izzy Silva, GM – Consumer & Digital Marketing, Veda
Mark Woolnough, Head of Third Party Distribution, ING DIRECT
LUNCH
12:45 – 1:45PM
AUSTRALIAN MORTGAGE INNOVATION SUMMIT 2017
Register now - [email protected] / 02 9126 2616 www.australianmortgageinnovationsummit.com.au
SESSION THREE: DISTRIBUTION NETWORKS FOR ENTERPRISE
FIRESIDE CHAT: Servicing the digital-savvy customer
1:45 - 2:15PM
• Building a digital customer-focused business model
• Can incumbents take on a start-up mentality?
• How to build a relationship with the digital customer?
Moderator Andrew Stabback, CEO, AB+F
With Mike Cameron, Group Executive – Operations, PEXA
Richard Irving, Head of Third Party Distribution, Bank Australia
Where to next for the mortgage product as we know it?
2:15 – 2:45PM
• 12-month outlook on the changes set for mortgages
• For how much longer will the mortgage be the anchor product?
• Are millennials driven by home-ownership or are we headed for the shared economy?
Mary Ploughman, Joint CEO, Resimac