author: ian akeroyd classification: in commercial confidence ian akeroyd virgin media business 10 th...

Author: Ian Akeroyd

Classification: In Commercial Confidence

Ian Akeroyd

Virgin Media Business

10th October 2014

Technology and Innovation: Driving Digital Transformation in Public Sector

Author: Ian Akeroyd


Agenda

• Background and challenges

• Our view of the savvy tech consumer

• PSN: an enabler for change

• Questions

Author: Ian Akeroyd


Today’s business challenges

‘More for less’ Anytime, Anywhere

Resource Prioritisation

Organisational Change

Author: Ian Akeroyd


Today’s ICT challenges

Estate change & rationalisation

Government ICT Strategy

Need for Agility

Save to invest

Author: Ian Akeroyd


Background and Drivers for Change in Public Sector

• Significant budget challenges across the East Midlands over the next five years.• Further staff reductions – Need to protect front line services therefore focus on back-office.• Focus on efficiency savings.• Challenge around estates rationalisation and implications on services.

• Meeting the Public Health Agenda.• Co-location of Multi agency staff enabling estates rationalisation• Sharing information to drive better outcomes.• Sharing services i.e. back office resources and systems.

• Staff agility and flexibility.• Access to services regardless of location and function.• Improved work-life balance.• Front Line staff needing access to Core Council Services in the field to deliver more

with less.

• Cuts to Local Services – rationalisation of subsidised local bus services• Focus on channel shift – drive services on-line.• Improved access to the Internet for Rural Communities.

IMPLICATIONS

BUDGET CUTS

COLLABORATION

AGILITY

CITIZEN

FOCUS AREAS

Author: Ian Akeroyd


Connecting millions of UK homes to a next generation cable network that passes half the country

Over 4 million broadband customers, speeds of up to 120Mb

4 million connected TV customers

3 million mobile customers

Providing Business services to the public and private sector, including backhaul for major MNOs

Now part of Liberty Global – Largest International cable company with operations in 14 countries

Virgin Media- inside the home of the citizen

Author: Ian Akeroyd


Virgin Media interact with millions of our customers every day

Video 3.7m TV Subscribers

Voice & Mobile

3m + Mobile Subscribers

12.6 Million Homes Passed

Broadband

4.3 Million Subscribers

Convergence

Engaging users in the home

Author: Ian Akeroyd


Delivering services to screens

Author: Ian Akeroyd


Meeting the challenges..

Author: Ian Akeroyd


Gadgets are gaining ground

Author: Ian Akeroyd


Today’s “connected” home

Author: Ian Akeroyd


Security Status = House Empty Energy Management = Heat Down

Health Status = Blood Pressure High Entertainment Status = Play Warning Video

Convergence of services

Author: Ian Akeroyd


Convergence of services

Author: Ian Akeroyd


From rules to ….

Author: Ian Akeroyd


Smart home learning

Author: Ian Akeroyd


Heart-rate monitor

Pulse Oximeter

Accelerometer

Smart body learning

Blood Pressure Monitor

Temperature monitor

Author: Ian Akeroyd


Sounds too futuristic?

- it’s already happening…

It’s all about bringing technology closer to people, making it accessible to all.

Enabling ‘anytime, anywhere care’ securely, and cost effectively whether it be in hospitals,schools or homes.

ICT is evolving into a Value Stream requiring vision, skill and determination. The outputs from this aren’t just savings, it’s being able to change people’s lives.

Author: Ian Akeroyd


Is now the right time?Amara's law – "We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run."

Gartners Hype Cycle

Author: Ian Akeroyd


Public Services Network: An enabler for change

19

Schools

On the move

At home

Healthcare provider

Public Services Network

Author: Ian Akeroyd


Who could use a PSN to drive change?

• Town and Parish Councils within the boundary of Partner organisations

• Education establishments within the boundary of Partner organisations who are the subject of public procurement and listed on EduBase (Department of Education website http://www.education.gov.uk/edubase/)

• Local Authority companies within the boundary of Partner organisations.

• Central Government Departments, Executive Agencies and NDPBs within the boundary of Partner organisations

• NHS Bodies England including Acute Trusts, GP’s, Pharmacies, Primary Care trusts, Care Trusts, NHS Hospital Trusts, Foundation Trusts, Strategic Health Authorities, Mental Health Trusts, Special Health Authorities, Community Health Councils, Local Health Boards, NHS Trusts, including Ambulance Trusts within the boundary of Partner organisations.

• Hospices within the boundary of Partner organisations.

• Registered Social Landlords (Housing Associations) within the boundary of Partner organisations

• Third Sector and Charities within the boundary of Partner organisations

• Citizens Advice within the boundary of Partner organisations

• Police Services within the boundary of Partner organisations

• Fire and Rescue Services within the boundary of Partner organisations

Author: Ian Akeroyd


An East Midlands Collaborative Infrastructure

EMPSN Partners connect to one Physical Network logically

separated by Secure VRF (Virtual Route forwarding)

technology

Interoperability is at the heart of our Network. The VMB PSN

will enable Collaboration between EMPSN partners or across the National PSN as a

standard feature.

EMPSN Virgin Media BusinessMPLS / IPVPN Service CAS (T) 2-2-4

South POC

North POC

10 GBNNI

GCN

POIPOI

GCN elementVirgin Media BusinessDeed of Undertaking(DoU)

VirginMedia

GCN_00110 GBNNI

DNSP elementVirgin Media Business

Code of Inter -Connection(CoICo )

Other DNSPs

& PSNSP

Level 3

BT

Other DNSPs

& PSNSP

Other DNSPs

& PSNSP

EducationPartner

NoPSN Access

3rd SectorPartner

NoPSN Access

PolicePartner

PSN Access(CoCo)Health

PartnerPSN Access

(CoCo)

Local GovPartner

PSN Access(CoCo)

Logical Connection to the PSN VPN

Physical Connection to the EMPSN

Virgin MediaDNSP

DNSP_001

EMPSN UserVPNs

N3/Health

GCF Services

Voda/CW

CentralPolice Apps

IL3

N3

IL2

IL0

IL0

Author: Ian Akeroyd


Technology enabling change on the Front Line

Remote Access

RemoteAccess

Microsoft Lync

SIP/TDM

EMPSN IPVPN DNSP

PSTNUK National Voice

Network

Video

Security Services

Cloud Apps

Internet

Single IPVPN Link

premise services

National PSN

ServicesUK Cellular Network

FMC

1/10gbps1/10gbps

. .

..

Mobile Access

Partner access to Cloud Services

GCSXAggregated PSN Core

connectivity

N3

CJX

GCloud

Wireless

Cisco HCS

Author: Ian Akeroyd


Target Outcomes

• Simpler and more efficient procurement

• Reduce procurement overheads

• Lower integration costs

• Reduced operating costs

• Less duplication of ICT

• Increased staff productivity

• Improve organisation and cross government collaboration

• Reduce estates

• More Flexible services

• New channels for services across Government

• Open up organisational boundaries

• Public sector interoperability, Common standards, common security

• Open Marketplace

• Technology to deliver change

Spend Less.. Deliver More..

Author: Ian Akeroyd


Questions?

author: ian akeroyd classification: in commercial confidence ian akeroyd virgin media business 10 th...

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