The Difference between Brokers and Carriers

When seeking a quote for the shipment of your vehicle, you may find

yourself on an auto transport broker’s website, instead of a carrier’s.

Although a broker may seem like just a middleman, brokers have far more

utility than you might realize. A broker has the customer service, marketing

force, and connections that auto carriers do not.

Although you may be able to get a hold of someone at an auto carrier

at first, contacting them about your shipment at a later time may prove

difficult, and an answering machine might be the only thing receiving your

calls. Because of a small staff, carriers have far inferior customer service

than brokers do. Consequently, auto brokers have a customer service

department that is able to take your calls and provide you with the

information you are seeking.

Brokers take a small fee for their services, but the services they

provide justify their fees. Although auto shipping companies do the actual

transporting of the vehicles, brokers are the main drive behind the industry,

connecting the customer and carrier with their large team of helpful

associates. Auto transport companies and brokers have had time to build

trust between them, and do business very efficiently.

While auto carriers do the actual transporting of vehicles, the brokers

use their resources to help you receive the best deal possible on your

shipment. Going through a broker, auto transport can be cheaper than you

thought, because brokers use their connections to auto shippers to find the

carrier best suited to your needs. Brokers can find a carrier that can move

your vehicle when you want it, for the price you expect to pay.