Case Study: Automate the

Entire Depot Support &

Logistics Process

CSDP helps a Fortune 100 insurance and causality firm provide a robust and holistic approach to their depot support & logistic services for their field agents and claims personnel…

…by using an SRM © solution.

Unifying Infrastructure. Transforming Businesses. Gaining Market Share.

Primary goals: Provide a streamlined and integrated

process to support such functions as RMA’s, depot

services for field personnel, new hire deployment

and disaster response teams

Features: Fully customized; flexible solution for

organizational growth as well as integration with

other business critical systems such as claims and

benefit processing

Results: Significantly enhanced their ability to deploy

people and systems to worldwide locations in

support of claims activities while increasing

processing productivity by 10% leading to increased

customer satisfaction of 8% and reduction in logistics

and inventory costs

www.csdpcorp.com

Unifying Infrastructure. Transforming Businesses. Gaining Market Share.

Upgrade and Integrate…

The Situation

A mutual company sought to improve their depot logistics and repair

process to better support their field services. Necessary functions included

claims management, new hire management, and disaster responsiveness.

At the outset, their Return Material Authorization (RMA) process was

disorganized and disjointed; systems and parts were often sent to the

incorrect departments. The client also needed to add value to off-the-shelf

products. In addition, the client’s current system was unable to manage

equipment tracking for its employees. The overall situation was one of

disarray; their system was unable to manage several different functions

resulting in serious delays in the deployment of services and employees.

The Solution

CSDP’s SRM© solution was fully customized to meet this client’s unique

needs. CSDP’s SRM© platform was given additional functionalities needed

by the company:

Web-based platforms to allow outside users to initiate transactions

Cradle-to-grave transaction tracking to ensure successful issue

resolution

Specially developed “field kits” to give tailored tools to each

employee.

In addition, CSDP’s SRM© solution added vendor management, logistics

and transportation management, and asset tracking.

The Result

CSDP helped this client provide a higher level of service and support to their

customers while increasing the responsiveness of their employees, new

hires, and claim processing. This solution resulted in increased customer

satisfaction by 8%, increased claims processing productivity of 10%,

increased employee satisfaction, cost reduction, and increased long term

customer commitment. This client has been partnered with CSDP for over

12 years.

www.csdpcorp.com

Case Study

Productivity

About CSDP

CSDP offers flexible, agile solutions to unify infrastructure and

transform cost centers into profit drivers, resulting in greater

customer service and market share. Our services-lead software is

fully customized to fit your company's needs and is respectful of

existing infrastructure so that it implements quickly and begins

generating ROI immediately!

CSDP’s clients have realized a 20% decrease in IT/infrastructure

costs, reduced labor costs by 15%, and improved customer

satisfaction by up to 15 points. We not only help our clients drive

down operating and service delivery costs, but enable them to

drive up customer satisfaction and increase revenue and market

share!

CSDP is a services-led software company with a tailored suite

of Service Relationship Management (SRM)© process tools. They

offer service providers and product manufacturers in any industry

an affordable way to increase efficiencies, reduce costs and

enable cost centers to become profit contributors. The SRM ©

solution ties together CRM and ERP by addressing both service

objectives and business processes. CSDP's SRM© software solution

has been delivered to some of the world’s foremost Fortune 500

companies to include IBM, Xerox, Fujitsu, Whirlpool, Rockwell and

BOA just to name a few.

To learn more about CSDP, visit our website, follow our blog and join

the Service Relationship Management 3.0 Group on LinkedIn.

Contact us at 888-741-2737 X 107 or

E-mail us at info@csdpcorp.com.

CSDP Corporation

15615 Alton Parkway, Suite 310

Irvine, CA 92618 Unifying Infrastructure! Transforming Businesses! Gaining Market Share!

Unifying Infrastructure. Transforming Businesses. Gaining Market Share.

www.csdpcorp.com