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CSE 371 PresentationGroup : 05Project Title : Automating The Customer Management Process Of A Real State Company Group MembersNafisa Sanjida ID:12304058Marufa Binte Azam ID:12104206Mir Sohanuzzaman Arefin ID:12104200Ahnaf KhanID:1210 Problem IdentificationLack of contact information of existing and potential customerLack of efficient HRM systemAsset management and property management relationshipCommunication and Time management problem with the broker and supplierMismanagement between the customer preferences and our offerings. Solutions Regarding The ProblemCreating database for customer informationCreating the employee related information & manage relationships with different levels Efficient handling the property, the landowner and the projectCreating good bond and control over the broker and the supplier Preference list for customer to manage their expectations To store the data ....Considering 5 factors of DatabaseUsing tabular approach with primary and foreign keyCustomer account managementCustomer retentionInstant sales boost (UP)Research and developmentCustomer service

Database for Customer Relationship ManagementCustomer Info. Table*Customer IDCustomer NameCustomer types Customers OccupationCustomer's LocationProject's IDPayment historyContact NumberCustomer Email PreferencesPayment TypesProject Info. Table *Project IDProject NameProject LocationLandowner of the projectProperty IDBroker IDProject DesignAssigned engineer Flat size (sq)Customer IDEmployee IDEmployee DetailRaw material IDRaw materials requirement infoCost of the projectRaw Material suppliers TableProcurement Order ID*Raw Materials IDRaw Material Type Raw material nameSupplier IDQuantityUnit PriceTotal PriceOrder DateReceived DateEmployee Info. Table * Employee IDEmployee NameSalary and wagesEmployee typeWorking hourAssigned project and locationPerformanceProperty Info. Table* Property IDProperty LocationProperty Owner NameProperty CostBroker IDPayment schedulePercentage DistributionBroker Info. Table*Broker IDBroker nameBroker AddressNumber of sellDatabase for Customer Relationship ManagementCustomer Info. Table*Customer IDCustomer NameCustomer types Customers OccupationCustomer's LocationProject's IDPayment historyContact NumberCustomer Email PreferencesPayment TypesProject Info. Table *Project IDProject NameProject LocationLandowner of the projectProperty IDBroker IDProject DesignAssigned engineer Flat size (sq)Customer IDEmployee IDEmployee DetailRaw material IDRaw materials requirement infoCost of the projectRaw Material suppliers TableProcurement Order ID*Raw Materials IDRaw Material Type Raw material nameSupplier IDQuantityUnit PriceTotal PriceOrder DateReceived DateEmployee Info. Table * Employee IDEmployee NameSalary and wagesEmployee typeWorking hourAssigned project and locationPerformanceProperty Info. Table* Property IDProperty LocationProperty Owner NameProperty CostBroker IDPayment schedulePercentage DistributionBroker Info. Table*Broker IDBroker nameBroker AddressNumber of sellData Recording ProcessAdd new order for selling flatMake new broker and supplierPlace a Raw Material Order

Raw Material Supplier InfoCustomer InfoBroker InfoEmployee infoAdd new land info and costAdd new customer and employee Project InfoCustomer Information Table*Customer IDCustomer NameCustomer's Location

Project's ID

Payment history

Contact Number

Customer Email

Payment Types

C101Mr. RohimBonaniP4101Due8053403rohim@gmail.comCashC102Mr. KorimGulshanP4112Paid8045696korim@gmail.comCheckC103Mr. RafiqDhanmondiP4123Paid7658468rafiq@gmail.comCheckC104Mr. SahedMirpurP4134Paid6458791sahed@yahoo.comCheckC105Mr. AdnanMohakhaliP4145Due8456971adnan@yahoo.comCheckC106Mr. ArifRampuraP4156Paid9125469arif@yahoo.comCashC107Mr. TanvirMirpurP4167Due9475846tanvir@gmail.comCashC108Mr. NahidBonaniP4178Due6124879nahid@yahoo.comCashC109Mr. SayemBonaniP4189Due7124689sayem@gmail.comCheckC110Mr. KabirGulshanP41910Paid8546268kabir@gmail.comCashProject Information Table *Project ID

Project Name

Project LocationProperty ID

Broker ID

Flat size (sq)

Customer ID

Employee ID

Raw material ID

Raw mat.requirement info

Cost of the project

P4101Project SBonaniPR151B6661200C108E444R1009Luxurious50,000,000P4112Project FGulshanPR152B6671000C110E445R1007Normal5,400,000P4123Project KDhanmondiPR153B6684200C102E448R1001Luxurious70,000,000P4134Project MMirpurPR154B669900C104E443R1004Normal4,000,000P4145Project AMohakhaliPR155B670700C101E447R1003Normal7,300,000P4156Project DRampuraPR156B6711350C107E441R1008Luxurious

23,000,000P4167Project TMirpurPR157B6721200C103E446R1005Normal6,000,000P4178Project OBonaniPR158B6731400C105E450R1002Luxurious

10,000,000P4189Project XBonaniPR159B6741450C106E442R1006Normal7,500,000P41910Project CGulshanPR160B6751400C109E440R1000Normal7,000,000Employee Information Table * Employee IDEmployee NameSalary and wages (Monthly)Employee typeWorking hour(per day)Assigned project and locationPerformanceE445Mr.Abid50,000Permanent7Project OExcellentE447Mr.Sohan30,000Permanent7Project XBadE451Mr.Sakif70,000Permanent7Project KGoodE448Mr.Sunny54,000Contractor8Project TExcellentE442Mr.Kamal43,000Contractor8Project KGoodE443Mr.Maruf62,000Contractor8Project XBadE446Mr.Rishad7,000Day Labor12Project OGoodE444Mr.Imam7,000Day Labor12Project KExcellentE440Mr.Chandan7,000Day Labor12Project XBadE449Mr.Papon7,000Day Labor12Project DExcellentProperty Information * Property ID

Property Location

Property Owner Name

Property Cost

Broker ID

Payment schedule

Percentage Distribution

PR151BonaniMr. Rohim50,000,000B6663/2/201460PR152GulshanMr. Korim5,400,000B66724/4/201369PR153DhanmondiMr. Rafiq70,000,000B6686/7/201483PR154MirpurMr. Sahed4,000,000B66912/4/201447PR155MohakhaliMr. Adnan7,300,000B67030/6/201420PR156RampuraMr. Arif23,000,000B67111/6/201461PR157MirpurMr. Tanvir6,000,000B6726/7/201475PR158BonaniMr. Nahid10,000,000B6733/2/201460PR159BonaniMr. Sayem7,500,000B67424/4/201483PR160GulshanMr. Kabir7,000,000B67518/6/201475Inventory Inventory Inventory Broker Information Table*Broker IDBroker NameBroker AddressNumber of sellB666Mr. XBadda18B667Mr. ACAMirpur1B668Mr. WAFBadda6B669Mr. GFRBadda10B670Mr. HTDRampura3B671Mr. HJYMirpur9B672Mr. SERTBonani8B673Mr. ERTRampura21B674Mr. WQGMirpur3B675Mr. AARBonani1Raw Material SuppliersProcurement Order ID*Raw Materials ID

Rawmaterial name

Supplier ID

Quantity

Unit Price

Total Price

Order Date

Received Date

PR2007R1009TilesSP2091000151500012/6/20142/8/2014PR2061R1007SandSP10890013117003/7/20148/7/2014PR2062R1001BrickSP20360005300004/4/201430/7/2014PR2064R1004TilesSP2071300101300022/6/201428/7/2014PR2068R1003BrickSP1029000763000014/6/201420/7/2014PR2069R1008PaintSP1032264140816/6/201414/7/2014PR2070R1005TilesSP1042100162100030/6/201416/7/2014PR2072R1002BrickSP1051300103000019/7/201430/7/2014PR2073R1006TilesSP107200020170001/7/201418/7/2014PR2076R1000PaintSP20316200320020/7/201418/7/2014 Reports Regarding BrokerProject S. A TowerBroker IDBroker NameNumber of sellQuality GradeB666Mr. X18AB667Mr. ACA1DB668Mr. WAF6C B669Mr. GFR10BReports Regarding Raw Material Supplier

Supplier of TilesSupplier IDLocation QuantityLead TimePerformance RankSP209Manikganj 100015 daysASP104Manikganj210012daysBSP207Manikganj13009 daysC Lead TimeSupplier IDReports Regarding EmployeeDay Labor Performance Employee IDWorking HourPerformanceE44612GoodE44412ExcellentE44012BadE44912ExcellentRetention ProgramCustomerIDCustomer NameNumber of flatpurchasedRetention programC107Mr. Tanvir310% discountC106Mr. Tanvir2Extending Installment time for over 6 yearC102Mr. Korim62free garageC109Mr. Sayem420%discount

Report Regarding Customer

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