automation & professional services

Copyright © 2014 Juniper Networks, Inc. 1

Juniper Day 2015Automation & Professional Services

13th May 2015

James Winspear

Global Practice Lead - OSS, SDN/NFV & Automation

Juniper Professional Services

2 Juniper Networks Restricted & Confidential

How Juniper PS adds Value Customer research is telling us that they want Vendor support as they deal in more complex initiatives. PS increases the likelihood of success and reduce TTV addressing the key CxO challenges. Independent Market research shows that the fastest growing accounts have significant PS attached


Juniper Strategy

TECHNOLOGY

VISION: To be the worldwide leader of network innovation.

MISSION: Our mission is to connect everything. Empower everyone.

GTM VERTICAL FOCUS

ROUTING SECURITYSWITCHING

PERFORMANCE

AUTO

MAT

ION

COMMERCIAL ENGINE


OSS, SDN/NFV & Automation PracticeJuniper Software Systems Evolution

Juniper Products

Juniper OSS / BSSJuniper SDN/NFV


Automation

Partners

Junipers Customers

NET

WO

RK

End Users

VALU

E

HIGH PERFORMANCE NETWORKING

Manage the NetworkControl the Network

Automate the Network

OPE

RATI

ON

S


OSS, SDN/NFV & Automation PracticeJuniper Products, Solutions & Domain Focus

Juniper Products



Automation

Partners(Alliance, Channel, Technology)

Junipers CustomersCapEx, OpEx, TCO, ROI, Integration, TTM, Service Enablement

NET

WO

RK

End UsersServices

OPE

RATI

ON

SVA

LUE


Automation Domain

Junos Space Domain

CGNAT Logging Domain

SDN / NFV Domain

Junos Space SDK Domain

SBR / SRC Domain

OSS / IT Integration

DomainJET

Domain


OSS, SDN/NFV & Automation PracticeJuniper Products, Solutions & Domain Focus

Juniper Products



Automation



NET

WO

RK

End UsersServices

OPE

RATI

ON

SVA

LUE



Juniper Services Lifecycles


Juniper Networks - Customer Lifecycle

Juniper Services LifecyclesHow we understand our Customer Lifecycle

We understand our Customers can be in different part of their Lifecycle.

We think of this as:

• Planning new network & systems

• Building new network & systems

• Operating network & systems

This is the Customer Lifecycle

PlanAssess, design and plan your network & systems

BuildDeploy your new or upgraded network & systems

OperateKeep your network & systems up and running

This is how we understand our Customer’s Lifecycle


Juniper Networks – Service Phases





Assess Design Deploy Migrate Support OptimizeWe know we need to deliver different Services in different Phases of the Customer Lifecycle.

We think of this as:

• Assessing new network & systems

• Designing new network & systems

• Deploying network & systems

• Migrating from old to new state

• Supporting network & systems

• Optimising network & systems

These are the Service Phases which help us understand in more detail what kind of Services we deliver to our Customer

Juniper Services PhasesHow we think of our Service Phases

This is how we think of our Service Phases


Juniper Networks –

Professional Services

Methodologies






Assess Design Deploy Migrate Support Optimize

Assessment Methodology

Design Methodology

MigrationMethodology

DeploymentMethodology

Project Management Methodology

We have specific Methodologies to define how we address each Phase

Underpinned by an end-to-end Project Management Methodology

Juniper Services MethodologiesBest Practice Methodology for each Service Phase

Best Practice Methodologies – after thousands of Projects!





Systems Implementation Services Framework




Network & Systems Migration Services Framework

Automation Services Framework

Systems Integration Services Framework



Network Implementation Services FrameworkWe deliver different Services to our Customers based on what we are doing with the network & systems.

We have different Services Frameworks to outline what Services we deliver and how they fit together.

NFV Lifecycle Services Frameworks

Co-Creation Labs Services Frameworks

Juniper Services FrameworksBest Practice Framework to ensure Project Success

Best Practice Service Frameworks


Juniper Professional ServicesEngagement Types


Juniper Professional ServicesT&M, and Long Term Consulting


Plan Build Operate




Professional ServicesLong-Term Consulting (LTC) Services

Testing, Implementation & Migration (TIM) Consultant

Long-Term Consultant (LTC)

Long Term Consulting (Time based)

- Duration based (e.g. 1, 3, 6 Mth, 1Y)



Time & Materials Consulting (T&M) ServicesPS Consultant (x Days)

Time & Materials Consulting

- Day Rate based

- Expenses fixed in advance

Time & Materials Engagements – Scope, Responsibility, Outcome is Customers




Juniper PS QuickStart Service

QuickStart

Phase 1Pre-Qualification & Recommendations

Phase 2Implementation

Planning

Phase 3Implementation

Phase 4Knowledge

Transfer

Phase 5Post-Installation

Support

On-SiteRemote RemotePre-Qualification & Recommendations

(PQR)

Implementation Plan

Completion Certificate


Plan Build Operate



Pre-Packaged Service, Fixed Scope/Outcome

Juniper Professional ServicesPackaged Services (e.g. QuickStart)






Plan Build Operate



Design Implement Test Training

HLD

LLD

Test Plan Lab Field Test Knowledge Transfer

Workshop

Customer Requirements

Assessment Consulting

Post Implement-

ation Support

Migration Services

Framework

Juniper Professional ServicesTypical Custom Firm-Fixed Price (e.g. Systems Implementation)

Custom Fixed Price, Fixed Outcome – based on Juniper Best Practices


Juniper Professional ServicesAssessments


Juniper PS AssessmentsMethodology, Workshops & Deliverables

Assessment Service Workshops

May be combined/split/repeated

A Planning Workshop

3 (or more) Assessment Workshops:

- Requirements

- Discovery/Information Collection

- Analysis Review

Recommendations Review Workshop

Consultative, detailed Assessment Service – Defines What to do

1. Requirements

2. Baseline

3. Analysis

4. Recommendations

Assessment PhasesBusiness

DisclosureTechnical

Disclosure

Business Discovery

Technical Discovery

Qualitative Analysis 3rd Party AnalysisQuantitative

Analysis

Consolidated Assessment Report: Recommendations

and Next Steps

Requirements Analysis Report

Baseline Analysis Report

Gap Analysis Report

Recommendations and Impact Analysis

Phase Outline and Outcomes

(High-Level) Requirements Workshop

Planning Workshop

Information Collection Workshops

Analysis Review Workshop

Recommendations Review Workshop

Workshops


Impact of Assessments

Assessment

AssessDelivery Projects

Design Deploy Operate

What you do here

Assessment

1) Requirements

2) Baseline

3) Analysis

4) Recommendations



HLD

LLD


Workshop


DesignAutomation

Design

Automation–Defined Scope ‘Waterfall’ model

Automation – Agile Scope – Sprint model

Automation – Open Scope – DevOps model

Systems Integration Services Framework

Integrate Test DeployDesign

Integration Design

Interface Spec (s)

IntegrationHandover

IntegrationTesting

Test HandbackDev. / Script

IFTest

Field Integration

Network & Systems Migration Services Framework

Design

Migration Plan

Migration Design

Migration Execution Migration HandoverPre-

Migration Readiness

Cutover Test Handback

Impacts the whole lifecycle


Juniper Professional ServicesAutomation Services


Custom FFP



HLD

LLD


Workshop

Assessment

Assess

Assessment


DesignAutomation

Design

Automation–Defined Scope ‘Waterfall’ model

Automation – Agile Scope – Sprint model

Automation – Open Scope – DevOps model

Juniper PS QuickStart Service

QuickStart

Juniper Professional ServicesAutomation Services Overview

Long-Term Consulting (LTC) Services

Testing, Implementation & Migration (TIM) Consultant

Long-Term Consultant (LTC)

Time & Materials Consulting (T&M) ServicesPS Consultant (x Days)

Juniper Products



Automation



NET

WO

RK

End UsersServices

OPE

RATI

ON

SVA

LUE


Automate, Control, Manage – Get more value, sooner, easier from networking


Automation Opportunities exist throughout the Customer’s Network Lifecycle

PLAN: Design & Certify BUILD: Implement & Migrate OPERATE: Audit & Testing

• Design Validation• Product / code• Feature• Workflow

• Zero Touch Provisioning• Configuration Generation• Network Stand-up• Rapid Deployment Migration

• Validation• Configuration Compliance• Run State Compliance• Product Compliance

OPERATE: Product Lifecycle OPERATE: Service Provisioning OPERATE: Troubleshoot

• Software Upgrades• Updates Based on Events• Inventory• Alerts & Remediation

• Service Creation• Scale Up/Down• On/Off Box Coordination• Change Impact

• Fault Finding• Remediation• Escalation


Juniper Professional ServicesExample Projects


Examples of Juniper Automation Projects

APAC SPChallenge: Port by Port M to MX Migration Tool to migrate 34 M320s

Solution: Tool that creates and applies the Configuration to the MX based on current M320 port information

Results: $1.5 Million savings with Migrations scheduled to be fully completed later this year

US Restaurant ChainChallenge: 3,000+ Device Refresh

Solution: Web-based one touch Dashboard with template integration into customer’s system for initial configuration

Results: $2+ Million sale with final testing underway. System to be used for all future initial configurations.

Major Financial InstitutionChallenge: Automated Data Center Turn-up

Solution: Fully integrated system for the Turn-Up, Testing and Validation of New Data Centers

Results: System fully tested and implemented, 1st site completed in October.


• The Network Vendor is consolidating all Internal R&D, Services, Support infrastructure into 3 Large Scale DCs. They had tried to scale their own DC solution, but failed, and selected Juniper DC solution for Performance and Scale.

Challenge

Solution

Results

• Very short Sales and Requirements Capture cycle

• Drove Need for DC, OSS & Automation Assessment

• Junos Space NMS for DC Management

• OSS Systems Integration – still to be decided

• Automation – DC Turnup, provisioning and service abstraction to be automated to make existing IT stack easier to manage at scale within 2015

• Ongoing Project

• Successful start

Another Large Network Vendor selected Juniper

DC solutions (after 18 months of trying to get its own DC to

scale)

Juniper PS Example ProjectGreenfield DC Deployment [2015]


Assessment Phase 1


Design Implement Test TrainingAssess

HLD

LLD


WorkshopAssessment

Phase 2


Design Implement Test TrainingHLD

(update)LLD

(update)

Test Plan (update) Lab Field Test Knowledge

Transfer Workshop


DesignAutomation

DesignAutomation – Agile Scope – Sprint model Phase 3



(update)LLD

(update)

Test Plan (update) Lab Field Test Knowledge

Transfer Workshop

Business/Technical Objectives & Plan agreed in Assessment:

- Refine and Confirm Phase 1 Scope

- Outline probable later Phases Scope

- May define need for Automation or Integration effort in Phase 1. ?

?

Juniper PS – Example ProjectsMajor Network Vendor – 3 DCs Deployment & Automation

Project just started – DC + Automation Assessment ongoingMultiple Junos Space NMS Implementation Phases, DC Turnup Automation


• Small Pan-European SP rolled out a new IP/MPLS Network, and needed an NMS for Operations, and to then later, enable Bandwidth on Demand for its customers.

Challenge

Solution

Results

• Juniper PS ran a 2 Day PoC in Q4 2011. Vendor selection March 2012.

• Juniper Partner ran Network Design and Deployment Project

• Juniper PS undertook Junos Space NMS FFP Phase 1 project to enable Operations to go live quickly

• Juniper PS lead a 5 Day SDK Training Workshop to enable the SP to build their own Applications

• Juniper PS provided direct, onsite technical support to SP Developers to enable them to build the BoD App

• Juniper PS undertook updated Phase 2 NMS, OSS SI Design, Deployment and Training

• SP Operations had an Operational NMS within a month of signing the contract

• SP Developers learnt how to build their own Application, giving them ownership and control

• Updated Phase also included managed deployment of the SP Application, and OSS Systems Integration

Pan European Service Provider

needed to deploy new

100G Network + NMS and

deliver BoD to its customers

Juniper PS Success StoryJunos Space NMS + Bandwidth On Demand Application [2012]


Pre-SalesPhase 1



HLD

LLD


Workshop

Solution Architectur

e

Phase 2



(update)LLD

(update)

Test Plan (update)

Lab FieldTest Knowledge

Transfer Workshop

Juniper PS – Example ProjectsEuropean SP – Junos Space NMS & BoD Application

Junos Space NMS for ManagementBandwidth-on-Demand Application built by SP enabled by PS

Post Implement-

ation Support

Post Implement-

ation Support

SDK Developer Course

Developer Support


• Small SP using CLI to provision and manage L2VPNs• Slow, Costly, Error-Prone (due to Staff reductions, training etc).• SP had great (small) IT developers who wanted APIs

Challenge

Solution

Results

• Juniper PS delivered a 5 Day block of T&M consultancy

• Juniper PS walked the developers through the lab setup, trained them on the Junos Space REST APIs, enough to get them going.

• SP developers used REST APIs down through Junos Space and Exec-RPC REST API straight through to devices when needed.

• SP reduced costs, and automated provisioning by IT, without having to use CLI (which developers don’t always understand).

UK SP wanted their IT

developers to provision/mana

ge L2VPNs quickly

Juniper PS Success StoryService Provider – L2VPN Automation using REST APIs [2014]


• Large T1 SP had built in large amounts of complexity, network service designs• Overnight MX Upgrades, Junos and Network Services was taking too much preparation, checking time• SP had to roll out new network designs and service based on target node version, and was delayed

Challenge

Solution

Results

• Juniper Services built a Python framework to automate the Pre-Migration checks, to automate some of the network upgrade tasks, and then automation of the post-migration checks.

• Network Upgrade rate is 3x faster, and less risky/error-prone

• Network Upgrade framework is now being applied at other SPs by Juniper PS

SP was upgrading

Junos version on MX Edge nodes, but

needed it to be faster to achieve

Business Goals

Juniper PS Success StoryService Provider – Network Upgrade Automation (Python) [2014]


www.juniper.net

James WinspearOSS, SDN/NFV & Automation Practice Lead

mobile +44 7748 143 246email [email protected] @James_Winspear

mailto:[email protected]

automation & professional services

Technology

new network systems

juniper ps

juniper day

network control

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different services

customers lifecycle