automotive
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My consulting proposal in IT about Automotive DistributionTRANSCRIPT
IT Consultant in Automotive
Distribution
Privacy
AvailabilityFlexibility
ConfidenceCost
effective
01/04/2010 Copyright: Deluxe ProjectVersion 1.1
Introduction
The technology needs have increased considerably into automotive
distribution industry.
Each carmaker imposes it specifications (technical, ISO …) to allow car
dealers to obtain the agreement for sale of cars
In addition, it is not easy to have only one information system to
manage a multi brands workshop (different specifications into same
place).
Challenges also have evolved into automotive distribution industry
(sales, service, internet, cost effectiveness, customers care …). To
reach this goal, the automotive distribution industry constantly seeks to
adapt their infrastructure and process.
An IT strategy can provide solutions for that.
An IT Consultant, why ?
Reasons
An IT Consultant, why ?
• To revise and manage contracts of outsourcing and
suppliers (hardware/software), costs control
• To be listened and understood by a person who already
worked for car dealers
• To give the best orientations for IT strategy (stay on top)
• To enhance the organization through IT processes
• To find the best solutions to solve IT problems
• To have support by a IT specialist who knows the
functional field of automotive distribution
Avoid risks of an IT infrastructure which not controlled
Key
Ben
efi
tsAn IT Consultant, why ?
• Cost effective with an overall vision and a market knowledge to
save money on your IT
• Define with you the orientation which you want to give to your IT
strategy
• Give a strategic vision of IT field to increase activity and
productivity
• Communication optimized with IT staff of carmakers (I worked
for them before)
• Obtaining the best level for IT carmakers specifications
• Set up best bases of IT infrastructure for long time
• To solve quickly the IT problems of Car Dealers (save time,
save money)
Make your IT infrastructure a success …
About Me
About Me
I am based in Asia since 3 years. Project Manager and IT
Consultant for 6 years in Automotive Distribution field for an IT
software company (Gedas Group, ISO 9002 certified, a
Volkswagen AG subsidiary) which supplied software and IT
services for automotive distribution industry all over the world.
Project manager and Business Analyst about DMS and CRM
software.
Responsible of support about software and remote tools
diagnostic for the Car Dealers.
Master IT Business Management
HND IT Business Management
Bachelor Accounting and Management
Experiences
About Me
- DMS Software Supervision
- Assure and maintain IT compliance (IT specifications from automakers)
- Project and IT Department Management
- Auditing of IT organization and users requests analyze
- IT Costs Optimization, staff Management, infrastructure Management
- Relationships with IT subcontractors (software and hardware)
- Digital Marketing implementation
- Automakers Interface Implementation (Parts and Sales, remote diagnostic tools …)
Scope of Work
Mobility
- APAC area
Tra
cks R
eco
rd
• Deployment and technical support management of Remote
Diagnostic system for all French Car Dealers from Volkswagen
group (VW, Audi, Seat, Skoda)
• Audit and IT process optimization for Car Dealers (proposals,
set up the best solutions …)
• Analyze and Project management of interfaces development,
between Carmakers and Car Dealers, to integrate data (parts
catalog, car models …) for DMS of Porsche Car Dealers
• Creation of a extension for DMS to send information about
vehicles to different sales car Websites
My better performance indicator is customer satisfaction level …
About Me
IT Skills for Automotive
Information System Skills
Administrative
Sales New vehicles Sales used vehicles
Car Dealers
Manager
ServiceParts
ImportersCarmakers
Cars & parts catalog
Promotional
and corporate
Websites
Reporting
Cars & parts orders
Remote
diagnostic
& security
codesRecall information
IT Skills for Automotive
• Tracking vehicle inventory
• Tracking sales
• Finance and insurance calculations
• Menu Selling Systems
• Tracking customers (and customer follow up)
• Accounting
• Purchase order tracking
• Parts inventory
• Work order management
• Appointment scheduling
• Customers Relationships Management (CRM)
A Dealership Management System (DMS) is a
bundled management information system created
specifically for automotive industry car dealerships.
DMS software includes support such as:
IT Skills for Automotive
IT Skills for AutomotiveC.R.M. Skills
Customer relationship management
(CRM) is a type of software for
managing company’s interactions with
clients (or sales prospects).
- Share Customers information between sales, service and parts
departments
- Supply information to sales team to have a better understanding of
customers needs
- Generate reporting about customers and sales prospect data
(profiles, needs …)
- Use Customers information for marketing campaign activation
(email, promotion …)
Network Structure skills
managerAdministrative
Sales
Carmaker
or Importer
server
Web
server
dedicated
terminal from
carmaker
Switch
Router
IT Skills for Automotive
Workshop and parts
Existing
Management
Software management:
• licenses
• inventory
• Updating
• Relationships with editors (support, contracts, benchmarks …)
Hardware management:
• inventory
• Guarantees
• Prices negotiation with suppliers
Know and optimize the existing IT equipments before to realize
new invest …
IT Skills for Automotive
Digital Marketing
Digital Marketing
Your website is more than a virtual showroom …
- Information (location, hours)
- Promotional offers
- Book a car test
- Events
- Corporate communication
- Careers
- Propose to buy used cars
- Success story
- Highlight
…
Digital Marketing
Generate traffic on your website to convert visitors into customers
- Ads on Google search results
- Search Engine Optimization
- Web banners on professional websites
- Newsletter and mass mailing
Digital
Campaign
Tel.: (+60) 0132898992
Angkupuri Condominium, unit 20-2-5
Mont Kiara
jln 1/70c Off Jalan Bukit Kiara
50480 Kuala Lumpur, Malaysia
Deluxe project (860540-U)
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