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AutoPay™ Overview August 14, 2017

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Page 1: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

AutoPay™ OverviewAugust 14, 2017

Page 2: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the
Page 3: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

What is AutoPay

Mid-office payment automation platform that operationalizes payment solutions for travel management companies,

corporations, and developers.

Page 4: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

AutoPay Virtual Cards

Prefunded• Multi-use card• Backed by MasterCard • Issued by eNett• Air, hotel, car, rail, cruise

Credit• Multi-use card• Backed by MasterCard, Visa,

Amex• Issued by various companies • Air, hotel, car, rail, cruise

Page 5: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

• Multi-GDS integration (Sabre, Amadeus, Travelport)• Completely automated mid-office solution• Integrated into GDS point of sale / OBT via queues • Customizable to and complement current agency workflows• Modular add-ons (ticketing, quality control, policy compliance, etc)

AutoPay Value Proposition

Page 6: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

AutoPay Benefits & FeaturesBenefits OperationalFeatures FinancialFeatures

LowerCosts Scalable SolutionAcrossAllGDS LowerFeesTouchlessAPI Connectivity Transact InGlobalCurrenciesLess DedicatedResources Hedge Currency Fluctuations

TimeSavings IntegratedAutomatedWorkflow RealTimeProcessingPredefinedPaymentParameters OnDemand16-DigitUnique NumberPredefinedPolicyCompliance CompleteReconciliation

IncreasedRevenues Manage CashFlowBetter Earn RebatesOnSpendBackedByCardNetworkGuarantee IncreasedSecurity&FraudProtection

Page 7: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

AutoPay Savings: Foreign Transactions• Settle payments locally, save up to 3% on foreign transactions

• Self Managed 3%: $1M in international spend means $30K savings• MasterCard 2%: $500 flight has $4.05 fee vs $15 traditional fee• Lock in real-time rates at time of booking

Page 8: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

AutoPay Savings: Operational Efficiency• $1.5B in yearly manual reconciliation costs to TMCs• Save from $15K - $250K annually on salaries

Page 9: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

AutoPay Savings: Payment Protection• Avoid losing travel funds if supplier goes bankrupt• MasterCard guarantee ensures worry free payments

Page 10: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

Air Workflow

TRAVELAGENT

1. Client requests an airline reservation via email, call, in-person, etc.

CORPORATETRAVELLER

3. Agent adds payment trigger in the PNR via a remark and places PNR on AutoPayqueue. Trigger often done via a script.

4. AutoPay data captures the PNR and begins process for VAN payment based on PNR parameters.

5. A VAN is requested via a payment API.

8. Booking is then returned to the Travel Agent (placed on a GDS queue). The agent can now issue the ticket or robotic ticketing.

9. After ticket issued Cornerstone captures the ticketing details and enables for reconciliation.

7. VAN is inserted into PNR as form of payment; PNR is ready for ticketing.

6. A card issuer returns VAN based on AutoPay parameters defined by PNR.

TRAVELAGENT

1. Traveler requests an air reservation via email, call, in-person, etc.

2. Agent makes reservation in the GDS or receives from traveler via booking tool.

OnlyAgentManualTouchPoint

Page 11: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

Hotel Workflow

TRAVELAGENT

1. Traveler requests a hotel reservation via email, call, in-person, etc.

CORPORATETRAVELLER

2. Agent makes reservation in the GDS or receives from traveler via booking tool.

3. Agent adds payment trigger in the PNR via a remark and places PNR on AutoPayqueue. Trigger often done via a script.

4. AutoPay data captures the PNR and begins process for VAN payment based on PNR parameters.

5. A VAN is requested via a payment API.

8. AutoPay sends template fax with bookings information to appropriate hotel via InterFax.

9. Booking is then returned to the Travel Agent (placed on a GDS queue).

7. VAN is inserted into PNR and hotel guarantee field updated.

6. A card issuer returns VAN based on AutoPay parameters defined by PNR.

TRAVELAGENT

RMV*VAN1/HOTEL/HOD-123456/CF-ABCDEF

OnlyAgentManualTouchPoint

Page 12: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

PNR Payment Remark

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Remarks Types• Request VAN• Cancel VAN• Override VAN• Each GDS has separate remarks• Remarks are customizable • Remarks can pass data elements

Agenttypesinrequest

Page 13: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

Sample ReportingTravel andCardDataProvidedforReconciliation

TransactionID VANAmount RecordLocator&GDSFundAccountNumber AuthorizationAmount PAXName& TravelDate

RequestedDate NetSettled ItineraryStringActivationDate RefundedAmount TicketNumber

AuthorizationDate AvailableBalance AgentIDSettlementDate CardStatus Agent&BookingPCCValidUntilDate VANMode ProcessingPCCFundedCurrency Merchant AccountNumberVANCurrency CardType RequestType

*Up to 4 additional data items at additional cost

Page 14: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

iQCX Web Portal

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• Provides operational visibility into the platform to monitor processing status and results

• Enables self-service maintenance and troubleshooting

Page 15: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

Implementation WorkflowSigned

Contract/SOW(Work Order) is

received.

Resourcesareassigned.

Internalhand-offcallwithin5businessdaysofresourcesbeing

assigned.

Externalkick-offcallwithin5businessdaysofresourcesbeingassigned.

ProjectplancreatedinSmartSheet

(Project Tracking)andsharedwithprojectteam.

GDSConnectivityComplete.

TMCpre-workisreviewedandcompleted.

Programmingbegins.

Hand-offtoTMCforUAT(Testing).

TMCiQCX PortalTrainingonceUATis

complete.

Hand-offTMCtosupportonceinproduction.

Page 16: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

Roles and Responsibilities Issuer Cornerstone TMC GDS

ProvideTMC cardaccount

ManageAutoPay implementation Provide overalloperationsvision CornerstoneaccesstoTMC

ProvideTMCclientaccesskey

ProgramTMCparameters RequestGDStoopenaccesstoCornerstone

SetupTMCinportal MaintainopenandconsistentcommunicationwithTMCthroughoutimplementation

Completeallnecessarytables&pre-work (providedbyCornerstoneprojectteam)

AssistTMCwithfunding,portal,key,etc.

AssistTMCthroughUAT(testing)process,answeringquestions,adjustingprogramming,etc.

ActivelytestandprovidetimelyfeedbackduringUAT(Testing)

SetupiQCX PortalcredentialsforTMC Participateinallprojectcalls

ProvideiQCX PortaltrainingforTMCEnsureasmoothtransitiontoproductionandtheSupportProcessforTMC

Page 17: AutoPay Hickory Affiliates 14Aug2017...TRAVEL AGENT 1.Client requests an airline reservation via email, call, in-person, etc. CORPORATE TRAVELLER 3. Agent adds payment trigger in the

For more information, contact Michael Kell or visit us at CISwired.com.

/CISwired @CISwired /company/cornerstone-information-systemsCISwired.com

Any ideas, proposals, inventions, data, data presentation and/or data analysis, and techniques for data presentation and/or data analysis, contained within this presentation are considered the exclusive property of Cornerstone Information Systems Inc. This presentation does not create any license to intellectual property or other property of Cornerstone Information Systems Inc. Absent written consent of Cornerstone Information Systems Inc., copying or dissemination of this presentation or any part thereof is expressly prohibited.

Unless indicated otherwise, all trademarks and service marks herein are trademarks of Cornerstone Information Systems Inc. or an affiliate thereof.

Michael Kell, GLP, CCTE, CTE, CHRMDirector, Business [email protected] +1 (812) 650-7131M +1 (312) 590-0711