avaya collaboration pod · 2014-08-21 · the emc storage array. this management software can be...
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Avaya Collaboration Pod Accelerating Cloud-based Collaboration and Customer Experience Management
avaya.com | 1
Highlights• Simplify your environment with a pre- integrated virtualized solution: Take advantage of VMware Hypervisor technology and Avaya’s industry-leading network virtualization technology to reduce infrastructure costs and time to deployment.
• Reduce costs: TCO analysis shows more than 50% cost savings associated with deploying a fully integrated solution over both appliance and “do it yourself” type models.
• Reduce time to service: Our ready-made, pre- tested solution allows you to cut design and testing cycles, allowing you more time to focus on business growth.
• Enhance business continuity planning: Redundant, 5 9’s hardware is complemented by Avaya Aura® Platform survivability features and VMware business continuity tools.
• Take advantage of best of breed components: Rather than a single vendor stack, the Collaboration Pod is comprised of leading technologies from Avaya, EMC and VMware.
• Decrease Mean Time to Repair: Avaya is your single point of contact for every Collaboration Pod component, eliminating complex vendor relations, disjointed software upgrades and multiple support contracts.
• Simplify management: Administrative functions to manage and provision the components within the Collaboration Pod are consolidated within a single orchestration system.
Accelerate time to service, increase application availability and simplify operations with Avaya Collaboration Pods. Designed for rapid, risk free deployment in virtualized data centers / points of presence, Avaya Collaboration Pods combine applications, servers and storage, and networking and management components in an easy-to-deploy, ready-to-operate package.
Shown to deliver more than 50% in savings over traditional and “do it yourself” deployment models, Avaya Collaboration Pods represent a full-stack integrated solution that eliminates time consuming planning cycles and dramatically simplifies your operational environment.
Avaya Collaboration Pods leverage
industry-leading virtualization technology
from VMware, storage technology from
EMC, and applications and networking
from Avaya in a single integrated solution
that comes complete with common
orchestration and support.
Available in three separate models,
Avaya Collaboration Pods can
accelerate the deployment of Unified
Communications and Customer
Experience Management in public,
private and hybrid clouds:
• Collaboration Pod for Enterprise
Communications: For enterprises
providing Unified Communications
and/or Customer Experience
Management services within their
own firewall (i.e., private cloud) to
their employees.
• Collaboration Pod for delivering
Unified Communications as a
Service: For Cloud Service
Providers offering hosted Unified
Communications services to their
customer base.
• Collaboration Pod for delivering
Contact Center as a Service: For
Cloud Service Providers offering
hosted Customer Experience
Management services to their
customer base.
Achieve faster time to service Deploying a new virtualized
application either for internal use or
for delivering hosted services is a
process that can take months or even
years. Collaboration Pod is a pre-
integrated and pre-tested solution
that comes customized to your
environment that eliminates the
planning, deployment, cabling,
testing and optimization phases of
deploying a new application in the
Data Center.
Rather than months / years,
Collaboration Pods enable real-time
applications to be deployed in just
weeks.
Reduce CostsAvaya’s Collaboration Pod can deliver
more than a 50% savings over a five
year period versus Do-it-Yourself
(DIY) and Appliance-based
approaches due to reductions in
engineering design & procurement,
annual maintenance and ongoing
monitoring costs. A key driver of
these lower costs is the ability to
bring all Pod components under a
single management interface.
Layered dashboards make health
monitoring, diagnostics, performance,
and reporting tasks easier. This
simplified, streamlined management
interface not only increases efficiency
and collaboration across data center
server and networking teams, but also
leads to significant operational
savings over the long term.
2 | avaya.com Avaya Collaboration Pod
With Collaboration Pod for delivering Unified Communications as a Service, you can offer your customers a full range of cloud-based advanced communications and collaboration capabilities – anywhere, any time and across devices.
• Voice and Video: Comprehensive SIP-based secure end user voice and video.
• Presence: Rich presence and instant messaging capabilities across a wide range of business environments.
• Messaging: Texts, emails, voicemails and instant messages in one user-friendly format.
• Conferencing: Multi-party ad hoc conferencing.
• Full Range of Devices: Support for existing Avaya desk phones, conference phones and a full range of soft clients. Attendant console to easily manage calls and work groups.
• Mobility: Ease of use and reachability across Bring Your Own Device (BYOD) with extension to cellular capabilities.
Avaya Color Touchscreen
IP Deskphone 9641G
Avaya Flare
Experience
Avaya one-X® Communicator
Avaya one-X Mobile
avaya.com | 3
Enhance Business Continuity with a High Availability Solution.From a software perspective, the
Unified Communications and
Customer Experience Management
applications enable nonstop
availability of communications
services by combining inherent Avaya
Aura® Platform architectural reliability
– including survivable core and
software duplication for
Communication Manager and active-
active redundancy for Session
Manager – with VMware tools such as
vMotion, Dynamic Resource
Scheduler and VMware High
Availability. If a host fails or when
maintenance, administration or
support of additional resources is
required, virtual appliances can move
either dynamically or on-demand.
Additionally, from a Collaboration
Pod hardware perspective, all Pod
components provide complete
system redundancy. Even in the event
of an individual component failure,
Collaboration Pods will maintain non-
stop operation.
Collaboration Pods can also support
multi-site geographical
redundancy. This is enabled
through Communication Manager
(ESS Mode – Simplex/Duplex),
System Manager Geographic
Redundancy, supplementary Session
Managers, supplementary Media
Gateways and the Avaya Fabric
Connect technology.
Designed for your specific needsThe Collaboration Pod can be
customized to meet a wide variety of
service provider and enterprise data
center requirements. In addition to
three base model variants (enterprise,
UC as a Service and Contact Center
as a Service), Collaboration Pods
come pre-configured to match your
specific environment. Simply select
what applications you would like to
deploy and our sophisticated tools
will ensure that your Collaboration
Pod is configured with the
appropriate amount of compute,
storage and networking resources.
• Collaboration Pod for Enterprise
Communications - Based on Avaya
Aura® Virtualized Applications,
including Communications Manager
(including Contact Center Elite),
Session Manager, System Manager,
Presence Services, Utility Services,
Web LM, Secure Access Link,
Application Enablement Services,
Agile Communications Environment
and Avaya Aura Messaging. It also
supports Customer Experience
Management applications such as
Contact Center Elite Multichannel,
Call Management System and Avaya
Aura Experience Portal.
• Collaboration Pod for delivering
Unified Communications as a
Service - Based on Avaya Aura®
Virtualized Applications with
support for the Unified
Communications applications above
with extended Unified
Communications as a Service
support, including Avaya Control
Manager for centralized multi-
tenant administration.
• Collaboration Pod for delivering
Contact Center as a Service -
Based on Avaya Aura® Virtualized
Applications with extended Contact
Center as a Service support,
including Contact Center Elite
Multichannel, Call Management
System, Avaya Aura Experience
Portal, Avaya Workforce
Optimization, Avaya Call Recorder,
Avaya Navigator and Avaya Control
Manager for centralized multi-
tenant administration.
With Collaboration Pod for delivering Contact Center as a Service, your enterprise customers can access key capabilities for their contact centers.
• Multichannel customer interaction: Support for the consumers’ channel of choice.
• Right resource at the right time: By capturing resource skill sets in the routing database, contacts are routed to the right resource by skill type, regardless of contact channel.
• Automated interactions across media: Automation of self-service interactions across multiple media including voice, mobile and integrated voice response to outbound voice, email and SMS text interactions.
• Contact recording: Customer interactions are captured across a wide range of channels.
• Reporting: Enable contact centers to analyze virtually everything – from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.
• Simple, intuitive agent desktop: Rich contact center agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.
Scaling the Collaboration PodCollaboration Pods come right sized
to your specific application
requirements. As you add services
and / or subscribers / users you can
scale your Collaboration Pod
resources either by running multiple
instances of the virtualized
applications and / or through Avaya
Extension Pods.
Extension Pods Extension Pods are used for
additional gateways, storage and
compute servers deployed outside
the Collaboration Pod system. All
Extension Pods have two top-of-rack
(Avaya VSP 4000 or VSP 7000) and
one management-proxy server, plus
whatever resources are required for
the deployments.
Extension Pods are flexible and can
be used to scale the number of
servers, storage arrays or gateways
(including any mix) or can be used to
deploy applications such as Avaya
Scopia for video conferencing.
Your cloud deployed your wayWhether you want to manage and
operate the Collaboration Pod system
yourself within your own Data Center,
or fully outsource the deployment,
management and operations, or any
combination in between, Avaya
can deliver it. In addition to our
Professional Services and Operations
Services organizations, we have
authorized partners who can work
with you on the model that best suits
your business requirements.
We also offer flexible strategies for
financing the Collaboration Pod from
the traditional CAPEX model to
various OPEX-based managed
service / outsourcing models to the
ability to finance or even rent the
Collaboration Pod through our
authorized partners1.
Collaboration Pod ComponentsCompute
Avaya uses high-powered, VMware
ESXi compatible servers within the
Collaboration Pod. These servers are
configured with dual core processors
and with 128 GB RAM with two 300
GB drives in a RAID 1 configuration.
The servers come loaded with
VMware vSphere (ESXi), the Avaya
applications and the management /
orchestration applications. They are
configured in a VMware High
Availability cluster and run in hot
standby, and can be replaced or
added to the cluster without
downtime. The number deployed,
based on capacity and service
requirements of individual customers,
is flexible.
Storage
In order to store, protect and manage
data and for backup and recovery,
virtualized applications require
storage. The Avaya Collaboration Pod
leverages the EMC VNX product line,
their mid-tier unified storage systems.
Providing full redundancy with
dynamic failover/failback plus the
ability to perform in-service hardware
and software upgrades, this powerful
system contributes to the
Collaboration Pod’s overall reliability.
The EMC storage array can be
managed through EMC’s Unisphere
management software, which
provides dashboards and reports for
the EMC storage array. This
management software can be further
integrated into VMware vCenter
management via APIs to synchronize
storage set-up with the virtualized
applications.
Networking
The Collaboration Pod leverages the
Avaya Virtual Services Platform 7000
for top-of-rack data center switching.
This innovative, highly reliable
platform offers high-density 10
Gigabit Ethernet connectivity with
dual 640 Gbps interconnect ports
(equivalent to 8x40 Gig interfaces).
These high-speed ports can
interconnect multiple Collaboration
Pods and / or Extension Pods into
clusters to enable resource sharing
among them. The Collaboration Pod
also leverages the Virtual Services
Platform 4850 for Layer 2
aggregation within the Pod itself.
4 | avaya.com1Options may vary depending on region, please contact your Avaya Associate for more details.
Compute, Gateway and Storage Extension Pods
avaya.com | 5
Collaboration Pods with Avaya Fabric Connect The Collaboration Pod Virtual
Services Platform switches support
the Avaya Fabric Connect technology,
one of the industry’s most fully
featured network virtualization
technologies.
Fabric Connect is based on an
enhanced implementation of the
IEEE / IETF standard, Shortest Path
Bridging. This technology offers
significant benefits to the
Collaboration Pod deployment:
• Ability to extend the clustering
ability across the Wide Area so that
customers can disperse applications
across multiple locations for
geographical redundancy.
• Ability to easily support unrestricted
virtual machine mobility (across
subnets and across geographically
dispersed data centers) through
simple end point provisioning.
• Improves performance of real-time
applications with the shortest latent
path dynamically created between
source and destination.
• Greater network agility with the
ability to deploy services quickly by
provisioning each end point. The
network core does not need to be
reconfigured to deploy new services
or change existing services.
• Simplifies networking by being the
only network virtualization
technology on the market that
supports L2/3 virtualized services
with integrated routing and
multicast – with a single protocol.
• Supports secure isolation of each
tenant’s traffic over the backbone.
EnclosureEach Avaya Collaboration Pod and
Extension Pod comes in an Avaya
branded enclosure. This enclosure is
self cooling, preventing the need for
any external cooling devices. It also
offers 6 power distribution units
offering complete power redundancy.
Orchestration and Multi-tenant AdministrationThe Avaya Pod Orchestration Suite
(POS) is the orchestration layer for
the Avaya Collaboration Pod.
Arguably the most important
component within the Pod,
orchestration is the key to simplifying
today’s complex data center
environment and to reducing ongoing
operations costs. This powerful suite
of tools provides single sign on,
consistent look and feel, specialized
fault and performance dashboards,
remote physical views of the Pod, and
more.
Specific functionality provided by the
Pod Orchestration Suite includes:
• Real-time Health Monitoring
Dashboard: Through a GUI-based
representation of the Pod, status
indicators show the real-time health
of the Pod components and enable
administrators to drill down quickly
for detailed fault and performance
information.
• Fault and Performance
Management: The Fault and
Performance management
component of the Pod
Orchestration Suite enables network
discovery, topology visualization,
and performance and fault
management for all Pod elements.
• Configuration Management:
Configuration Management tools
are available for network devices,
Avaya Aura® Platform virtual
appliances and the EMC storage
array. Intuitive workflows make it
easy to drill down into any
configuration tool.
• Application Flow Analysis: This tool
lets administrators monitor, view
and diagnose problems and
resource consumption at the
application level.
• vMotion Synchronous Switch and
Storage Provisioning: Helping
ensure that networking and storage
resources are provisioned
appropriately, this capability
enables alerts to be received from
VMware vCenter when new VM
activations, deletions or moves
occur.
• Policy Control: Avaya’s Identity
Management system provides
identity-based network, BYOD and
guest access. Using role-based
access controls and customized
rules, different user types (for
example, employees, contractors
and guests) are allowed different
levels of access to the Collaboration
Pod applications.
• Multi-tenant Administration: For
the Collaboration Pod models
focused on UC and CC as a Service,
the management suite also includes
the Avaya Control Manager for
centralized multi-tenant
EMC VNX 5300
administration.
• Pod Upgrade Manager: This tool
automates software updates for
each of the Collaboration Pod
components.
• Pod Management Console Server:
The Management Console Server
automates the deployment of
additional virtualized applications
on the Collaboration Pod, out in the
field. It allows users o seamlessly
add applications to their existing
Collaboration Pod deployment as
their service mix changes
Gateway (Optional)
The Avaya G450 Media Gateway
seamlessly integrates traditional
circuit-switched and IP-switched
interfaces. Depending on design
requirements, gateways can be
deployed either within the Pod, in
Extension Pods or on customer
premises / closer to endpoints. The
number of gateways required in a
deployment can vary and is
dependent on the customer’s
requirements.
Session Border Controller
(Optional)
The Avaya Collaboration Pod for
Enterprise Communications offers the
ability to integrate the Avaya Session
Border Controller for Enterprise. This
solution provides industry-leading
security for Unified Communications
solutions, protecting against toll fraud
and malicious attacks. It can also be
used to provide signaling
interworking, remote worker support,
NAT traversal, quality of service and
admission control mechanisms. The
number of session border controllers
is based on the customer’s capacity,
redundancy and services
requirements.
Depending on the system
configuration, the Collaboration Pod
models for delivering Unified
Communications or Contact Center
as a Service may use a third party
SBC, which is supplied by the
customer.
ServicesTo augment the Collaboration Pod,
Avaya offers a full suite of
maintenance and professional
services for enterprise and service
provider customers.
Consulting Services: Simplify the
transition to virtualization
Based on industry expertise and best
practices, Business Justification
Advisory Services offer guidance on
technical and operational priorities
specific to virtualized data centers,
cloud computing and Avaya Aura®
Platform virtual applications.
Migration planning and design
services help customers migrate from
an existing physical appliances model
to a virtual appliances model and
define migration roll-out including
applications and end-user data.
Implementation services: For a
seamless deployment experience.
To help ensure smooth deployment,
both Avaya Professional Services and
Avaya authorized business partners
offer a comprehensive set of on-site
and remote services. On-site
engineers will install the rack in a
customer’s data center and provide
power and network connectivity to
the Collaboration Pod. To make the
experience truly turnkey, remote
configuration, integration and testing
of Avaya Aura® Platform virtual
6 | avaya.com
Comparison of cost savings between Traditional Appliance / Do it Yourself solutions and the Avaya Collaboration Pod
avaya.com | 7
appliances can be provided along
with media gateway and telephone
set provisioning. For more complex
multisite deployments, project
management services are also
available to help execute the project
timeline.
Maintenance Services: Integrated
Support
Integrated maintenance services for
the Collaboration Pod offer a single
vendor support contract across the
entire infrastructure so that dealing
with multiple vendors and multiple
software upgrades can be avoided.
All Avaya and third party applications
that reside on the Collaboration Pod
must be covered by a Preferred
Support Contract plus an Upgrade
Advantage Contract as part of our
Support Advantage offers. This
provides end customers with:
• 24x7 remote support
• Access to support.avaya.com
• Monitoring with Avaya EXPERT
SystemsSM Diagnostic Tools with
secure connectivity options
• Subscription service for major
software upgrades
• Avaya Diagnostic Server for
endpoint diagnostics and network
monitoring
For hardware, customers can take
advantage of the manufacturer’s
existing warranties. Avaya networking
devices support Next Business Day
Shipment of replacement parts for
the life of the product and servers and
storage devices offer three years of
Next Business Day Delivery.
Customers wanting additional
protection for hardware components
can purchase on-site 24x7 support
that adds an additional three years of
coverage to their Collaboration Pod
Support Contract; this requires a
Preferred Support Advantage plus
Upgrade Advantage coverage on
software for the three years.
Maintenance services can be sourced
through Avaya directly or through an
authorized business partner.
Avaya Operations Services: Your
cloud, your way.
Whether you want to outsource just a
little or a lot, Avaya Operations
Services has the solution for you.
Avaya Managed Services provide
end-to-end management of your
entire communications environment –
the devices, transport and protocols
connecting your work locations with
data and voice communications. This
means around-the-clock monitoring
and management to isolate and
resolve critical issues. To continuously
enhance your environment, we offer
performance reports that provide
real-time summaries of network
performance parameters and offer
recommendations for further
improvements.
Avaya Communication Outsourcing
Solutions are customizable for
complex and specific client
requirements, and are available in
addition to and building on
Communication Managed Services.
Avaya provides capabilities and
processes which simplify the
operation of large, complex, multi-
vendor environments and
significantly reduce clients’
challenges.
Specific offers include:
• Manage and integrate your current
environment to your specific custom
requirements, such as service level
agreements (SLAs), reporting,
billing and help desk
• Implement your infrastructure
migration to new solutions
• Offer flexible financial options that
may include full operating expense
(OPEX) models
8 | avaya.com© 2014 Avaya Inc. All Rights Reserved.
All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
05/14 • DN7239-02
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Collaboration Pod Enclosure Specifications:• Height: 82 inches high x 24 inches wide x 51 inches deep
• Weight: Max configuration: 2400lbs
• Power: 6 x 220VAC/20A or 30A Power Input (includes redundancy)
• Cooling: 12 x 200CFM Rear Door Fans
• Max Watts: Max configuration: 15000 Watts
• Max BTU: 51,200
• Operating Temp (Celsius): 10-35
• Storage Temp (Celsius): -5-60
• Relative Humidity%: 20-80
Specifications:
Compute VMware compatible compute servers
Dual core processors and with 128 GB RAM with two 300GB drives in a RAID 1 configuration.
Networking VSP 7024-XLS with 10 Gig expansion module for Top of Rack switching
24 ports of SFP+ sockets supporting 10 Gbps or 1 Gbps Ethernet transceivers with 8 ports of 10GBase-T
4 x Fabric Interconnect ports totaling 640 Gbps of capacity
VSP 4850GTS
48 ports of 10/100/1000 with 2 Combo SFP/RJ45 ports and 2 x SFP+ ports.
Storage EMC VNX 5300 Storage Array
Applications: 6.4TB SAS drives 15 rpm in 3 RAID 5 (4+1) groups
Infrastructure: 1.5TB SAS drives 15 rpm in a RAID 5 (4+1) group for local OVA storage
Virtualization VMware
VMware vCenter Server, VMWare vSphere ESXi
Management Avaya Pod Orchestration Suite
VMware vCenter Server
EMC Unisphere Manager
Avaya Control Manager (UC-as-a-Service and CC-as-a-Service models only)
Gateway (Optional) Avaya G450 Media Gateway
Up to 320 x DSP resources
3U form factor; redundant power and up to 8 x T1/E1 interfaces
Session Border Controllers (Optional)
Session Border Controller for Enterprise
Up to 5000 simultaneous SIP sessions
1U form factor; 6 x Gigabit Ethernet interfaces, 2 USB ports and one console port
Optional High Availability Configuration (requires 3 servers)