avaya ip office overview
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Avaya IP Office OverviewTRANSCRIPT
© 2011 Avaya Inc. All rights reserved. 1
GO!
Avaya SME CommunicationsIP Office Overview
© 2011 Avaya Inc. All rights reserved. 2
xxx,000s
Avaya IP Office
Designed for Small to Midsized Enterprises
10,000
Small Medium Mid Market Large Fortune 1000
Avaya Aura®Designed for Midsized to the Largest Enterprises
# of Users
Avaya Aura® Solution for Midsize Enterprises
10 100 250 1000
Avaya Aura®
Avaya StrategyTake IP Office Up Market
Ideal for established businesses seeking
cost-effective consolidation of
assets and streamlined growth
Ideal for small to midsize businesses seeking cost-effective growth and built-in value
2
© 2011 Avaya Inc. All rights reserved. 3
Avaya IP Office
Designed for Small to Midsized Enterprises
Re-capture The GapTake Share In Midsize Markets
Ideal for small to midsize businesses seeking cost-effective growth and built-in value
Avaya IP OfficeNew offer for Midsize Enterprises
A v a y a I P O f f i c eN o t J u s t f o r S m a l l B u s i n e s s A n ym o r e
Avaya Aura®Designed for Midsized to the Largest Enterprises
Avaya Aura® Solution for Midsize Enterprises
Avaya Aura®
Ideal for established businesses seeking
cost-effective consolidation of
assets and streamlined growth
3
© 2011 Avaya Inc. All rights reserved. 4
5 - 1,000 users in one or more offices
IP Digital Analog SIP
Adaptable office from key system to UC
SME, Mid Market, Branch
Home, work, on the roadHandsets, smart phones, desktop, tablets
Savings, Low TCOInvestment Protection Flexible Architecture
© 2011 Avaya Inc. All rights reserved. 5
At a Glance – Key for Mid Market
R8.0
Single Site Capacity:
384
Multi-Site Capacity:
1,000 across up
to 32 sites/nodes
Single Site Capacity:
1,000
R8.1
Multi-Site Capacity:
1,000 across up to 32
sites/nodes
+ Centralized licensing
+ Centralized management
Single Site Capacity:
1,500
R9.0
Multi-Site Capacity:
1,500 across up to 32
sites/nodes
+ Centralized licensing
+ Centralized management
© 2011 Avaya Inc. All rights reserved. 6
Avaya IP Office R8.1What’s new
Now scalable to 1,000 users on a single site!• New Linux based server with centralized licensing and management
• IP Office 500v2 acts as a gateway to enable hybrid implementation
Flexible Workforce Mobility On iPad and Windows!• Flare Communicator extends IP Office UC to tablets
• Now included with IP Office Power User and Office Worker solutions
More to sell with new service & networking offers!• New IP Office Support Services – Incredible value, amazing price for SME – and secure
high speed remote login (SSL/VPN)
• New 3500 ERS delivers SME price with enterprise-class performance & stacking
© 2011 Avaya Inc. All rights reserved. 7Avaya – Confidential
Are You Leading With Mobile Collaboration?Android and iPhone sales are 70%+ of the market
New Service
PackSet Status
Search DirectoryStart IM ChatTrack Chats
Manage Conference Calls
Geo-PresenceVisual Voicemail
Already available
on Android,iPhone
(GA: 4/30)
© 2011 Avaya Inc. All rights reserved. 8
More Flexibility for the WorkforceAvaya Flare® Communicator
Soft-client Delivers Audio, IM &
Presence capabilities Apple iPad and Microsoft
Windows
Feature set and device interoperability expand over time
D e l i v e r i n g t h e W o r l d ’ s M o s t F l e x i b l e W o r k f o r c e
© 2011 Avaya Inc. All rights reserved. 9
User Solutions Matrix – Options for the Flexible WorkforceAs of Release 8.1
One number – business to cell
Call control via smart phone (GUI) or cell phone (* codes)
Listen to email
n/a n/a n/a
n/a n/a Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control Flare iPad & Windows
n/a
n/a n/a
Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control
Telecommuter mode Video soft phone
One number – business to cell
Call control via smart phone (GUI) or cell phone (* codes)
Listen to email
IM, presence Full conference control Geo presence Centralized directory Meet me conferencing
Outlook /SFDC plug-ins Unified messaging IM, presence Full conference control Flare iPad & Windows
Telecommuter mode Video soft phone
EssentialPreferred
Server
EssentialPreferred
Server
EssentialPreferred
Server
EssentialPreferred
Server
Mobile WorkerEssential
Office Worker
Tele-Worker
Power User
Available on the following Editions:
Mobile Desktop
© 2011 Avaya Inc. All rights reserved. 1010
Selling To All Market SegmentsYou can compete by simply changing software packages
ProductToday
Product Future Software Edition (system wide)
Business size
Market Need e.g. Competition
IP O
ffice
500
(Up
to38
4 us
ers
per s
yste
m)
Future: Linux Server,IP Office 500 (As a server or
a gateway)
BasicEdition <25
Telephony Panasonic, Toshiba
EssentialEdition 20-99
IP TelephonyWith Essential
Mobility
Aastra, Cisco, Shoretel
PreferredEdition
21-250
Unified Communications with
Preferred Mobility
Cisco, Mitel, Shoretel
AdvancedEdition
UC with Contact Center
cQ3 2012Linux Server,
With IP500 Gateway Option
ServerEdition
100-1000
Unified Communications with
Preferred Mobility
Cisco, Mitel, Shoretel
Avaya Aura®Branch SD Card 100+
Avaya Aura applications
Cisco, Siemens, Microsoft
© 2011 Avaya Inc. All rights reserved. 11
Infrastructure & Endpoint
Options
Maintenance & ServiceOptions
DataMulti-site Options
© 2011 Avaya Inc. All rights reserved. 12
Network
Centralized Licensing
Integrated Multi-site Web Manager
Integrated Multi-site Management
Plug-n-Play remote site installation – Ignition
Intuitive and user friendly - Browser based
Centralized upgrades, back-up and restore
Secure Remote Access with SSL-VPN
Secure remote access at broadband speeds
Firewall and NAT traversal
Eliminate truck-rolls
Centralized Licensing with Single Image Distribution
Share licenses across sites
Central image repository
Common database with templates
Avaya IP Office Support Services (IPOSS)
HPDL360
500 IP users 200 1x Portal Power users
100 VMPro ports
HPDL120
250 IP users100 1x Portal Power users
40 VMPro ports
Two Server Choices
1000 users across single site OR 32 nodes
Avaya IP Office Multi-Site SolutionWhat’s New
© 2011 Avaya Inc. All rights reserved. 13
With this edition, highly reliable IP Office communications are Linux based
Dual power supply is built into the server
Hot plug hard drives are configured in RAID
Dual quad core processors add speed, redundancy
Avaya IP Office Server EditionWhat You Need To Know
© 2011 Avaya Inc. All rights reserved. 14
Two New Options For UC – Available Now!One for Small Business, Another for Medium
Linux-based module Supports up to 200 users
Up to 50 power user solutions and includes 20 voicemail ports
Single slot card for IP Office 500 Not tied to Microsoft or Linux
updates and licensing < 30 Minutes to Install List Price $2995
Includes Preferred Edition software; Essential and Basic pre-requisites are required
O p t i o n 1Avaya IP Office
Unified Communications Module
Linux-based sourced server Supports up to 1000 users
Up to 250 users solutions and 40 voicemail ports
Ships with Linux OS and applications SW images (same as Linux applications DVD)
Scales to full capacity of IP Office: 384 per site/1000 users across up to 32 nodes/sites
List Price $3500 (Preferred Edition sold separately)
O p t i o n 2Avaya IP Office
Applications Server
3.1Ghz CPU 12 GB RAM 250 GB HDD Rack mountable Option for Redundant
power supply
5X 2XUser
CapacityVoicemailCapacity
© 2011 Avaya Inc. All rights reserved. 15
Avaya Choices for Midsize EnterpriseWhich one is best suited for my customer?
Small to MidsizeCustomer Need
Midsize to LargeCustomer Need
Avaya IP Office Avaya Aura® ME
Multi-site management with Active Directory synchronization and SSO
Centralized management with pre-defined templates for installation
Up to 500 users per system - scales to 1,000 users, 32 sites
Up to 2400 users per system - scales to hundreds of thousands
Basic call center with analytics value package
Best-in-class Contact Center or Advanced Desktop Collaboration
Built-in resiliency,Build up redundancy
Seamless Core and Branch Survivability
All in one appliance Open, standards-based architecture
Single, Modular
Single,Virtual
© 2011 Avaya Inc. All rights reserved. 16
With R8.1, We’ll Add Server EditionThink of it as Preferred Edition for the Linux Server … and More!
• Office Worker• Power user
© 2011 Avaya Inc. All rights reserved. 17
IP Office Editions and User Solutions OptionsAligns Value to Benefits
BASIC•Key System•Single site only•Digital/Analog
phones only•Auto-attendant•64 party ad hoc
conferencing•Voicemail &
voicemail to email•N/A: User solution,
multi-site options
ESSENTIAL• IP PBX functionality•Up to 40 Auto
attendants•One-X Mobile
Essential (all users)•Basic call control on
mobile devices•128 party ad hoc
conferencing•Up to 4 remote
phones/system•Options: Multi-site
Receptionist
PREFERRED•Full “Meet me” audio conferencing
w/user passwords•Unlimited multi-level auto attendant •Scalable, resilient voicemail•No limit on VPN phones/system
(w/Teleworker)•Call recording•Options: User solutions – HD video
conferencing, IM/presence, calendar mining, Outlook & Salesforce integration
ADVANCED•Track, measure customer service•Password protected call recording w/ search, replay, archiving•Alarm notifications, Detailed actionable reports• Interactive Voice Response (IVR)•Text To Speech, Visual Basic Scripting•PC Wallboard•Options: Agent, Supervisor
© 2011 Avaya Inc. All rights reserved. 18
IP Office 500 v2
Hardware
© 2009 Avaya Inc. All rights reserved.
IP Office 500 v2: Architecture
Optional SD Card
Up to 8 expansion modules
WAN (Ethernet)(Layer 3)
System SD Card
External Relaycontrol
External Musicon Hold
4 Universal Interface SlotsEach supporting:
Base CardDaughter Card
RS232 DTEPort
2U
LAN (Ethernet)(Layer 3)
19
© 2009 Avaya Inc. All rights reserved.
IP500v2 Hardware in Detail
Base Card– DS 8, Phone 2, Phone 8, VCM32, VCM64 all support Trunk Cards.– ATM4, BRI4, BRI8, PRI, Dual PRI
Expansion Modules– 16 or 30 ports. Digital or Analogue Handsets.– 8 expansion modules off the base. 12 with an expansion card
Extension Ports
Trunk Ports
4 Port Expansion Card 1per IP500v2 in Slot 4 only
20
© 2009 Avaya Inc. All rights reserved.
Detailed Hardware
Avaya IP Office 500v2How Would You Like Yours?
Base cards– 8 Port Digital Station (max. 3)– 2 Port Phone Station– 8 Port Phone Station– 32 Channel VCM Module* (max. 2)– 64 Channel VCM Module* (max. 2)– 4 port expansion card
• (max. 1, slot 4 only) • Does not take daughter card
Trunk ‘Daughter Cards’ fit on topof a base card in the same slot
– 4 Port Analogue Trunk Module– 2 or 4 Port BRI (4 or 8 channels)– Single or Dual PRI
( 8 channels per PRI enabled, other channels are licensed)
16/30 port Expansion Modules
700XXXXXXIPO MU-LAW PCS0X
FK 1234567890
LOC
K
System SD
Combination cards (max 2) :– 6 Digital, 2 Phone, 10 VCM, 2 port BRI – 6 Digital, 2 Phone, 10 VCM, 4 port Analogue Trunk
- SD card for licensing, Essential Edition and firmware/config files
VCM Converts between Traditional and IP Telephony = 148
21
© 2011 Avaya Inc. All rights reserved. 22
IP Office
Call Center
© 2009 Avaya Inc. All rights reserved.
IP Office Management Information
Call Management Packages– 3rd Party Products.– Reference Avaya DevConnect
https://devconnect.avaya.com/
Customer Call Reporter - CCR– Server based application.– Client uses WEB browser.– Drag and Drop easy set up
• 150 agents. 30 Supervisors.• Real time and historical reports
– Single Supervisor with Advanced Edition• Grow with Agent and Supervisor client licenses
– Ideal for informal sub 30 agent call center.
23
© 2009 Avaya Inc. All rights reserved.
CCR Supervisor and Agent Client Browser
Supervisor sets Views x 3
Customized statistics via drag-n-drop
Historical Reporting Tab
Supervisor sees all statistics and reportsAgent only sees their own statistics
Warning and Alarm Conditions
24
© 2009 Avaya Inc. All rights reserved.
PC /Plasma Wallboard
Fully customisable wallboard ‘Drag and Drop’ driven interface Hunt Group level statistics only (no agent) Leader Board – call centre motivational tool Real-Time Graphs Message Board Rebranding
– Title Bar– Company Logo– Background bitmap– Colour Scheme
25
© 2011 Avaya Inc. All rights reserved. 26
Completing the Solution:
IP Office Support Services
© 2011 Avaya Inc. All rights reserved. 27
IP Office Support Services
Confidence with an Up-to-Date
Network
Expertise with Manufacturer
Support
Assurance with Accelerated
Response Times
With IP Office Support Services you can ensure your customers’ communications are running smoothly at all times
Choose the right support services to fit your customers’ specific environments
© 2011 Avaya Inc. All rights reserved. 28
IP Office Support Services are consistent, flexible and simple
Single fee per node* Base offer includes:
Access to Major Software UpgradesRemote Technical Support (for both
Hardware and Software, 8x5 Mon-Fri) Software Patches and Updates Enhanced Remote Connectivity SSL/VPN 1, 3 or 5 year prepaid terms Available in Wholesale & CoDelivery Models
Support Services Global Offer Available July ’12 with IPO 8.1
24x7x365 Tech Support
FlexibleMultiple service delivery
options available
ConsistentSame offer elements for
SME and Mid Market
SimpleIndustry standard support
model at a fixed price
Parts Replacement • NBD or 4 hour delivery
Optional Add-Ons
* Promotional pricing is currently available.
© 2011 Avaya Inc. All rights reserved. 29
New integrated SSL VPN Remote Access Improve diagnostic access to accelerate time to resolution
IP Office Remote Access Benefits for the Partner and Customer:
Faster troubleshooting Simplified deployment Reduces truck rolls Supports remote software upgrades Secure, high speed access Always-on availability
Key features IP Office embedded SSL/VPN client at
customer site Avaya SSL/VPN gateway (AV Gateway
software) at the site Access through firewall and NAT Broadband speeds Username/password coupled with server
side certificate authentication
(Avaya or Partner)
© 2011 Avaya Inc. All rights reserved. 30
Completing the Solution:
Avaya Networking
© 2011 Avaya Inc. All rights reserved. 31
Introducing ...Avaya Ethernet Routing Switch 3500
• Resilient stacking*, robust QoS, wide range of security features
• List price up to 50% lower than equivalent models in existing portfolio
Enterprise-class at SME Pricing!
• Designed for SME • 1st fanless Ethernet
switches from Avaya• Converged video
surveillance opportunities (PoE+)
Network Attach!• Auto setup of IP Office
enables installation• One simple command,
connects IP Office and each IP phone to the switch
Plug & Play!
New!
* Stacking will not be available with the initial 5.0 release. It is planned for 5.1 release (Target GA: cQ1 2013)
Completing the Solution:
Avaya Video Solution
Video Value Drivers
Employee SatisfactionVideo reduces travelMore productive employeesLower environment impact for CO2 emissions
VideoProductivity of “in-person meetings” while never leaving the officeBrings geographically dispersed teams togetherFaster decision makingShare video & your content
Costs savingsLower travel costs, leverage remote workersVideo proven to shorten and 11 month project by 1 month*Business continuity when travel is impossible: grounded airlines, concurrent meetings
VideoCommunications
*2010 Aberdeen Research
© Avaya Inc. 2011. All rights reserved. 33
What is it?• High Definition, SIP-
based video endpoints• For remote workers,
executive desktop and mid-large multi-screen conference rooms
• Use any HDMI HDTV
Customer Value• Collaboration with staff –
anytime, anywhere• Cost efficient & user
effective• Easily deployed with
Avaya IP Office
Proof Points30-40% less expensive than competitive video endpointsUp to 42% less bandwidth than competitorsIntegrates with other SIP endpoints and 3rd party video (Polycom & Grandstream)
Avaya Video Conferencing Solution1000 Series Video Conferencing Endpoints
© Avaya Inc. 2011. All rights reserved. 34
Avaya End-to-End Video Conferencing
Remote Worker Office Worker Medium-Large Conf RoomVideo Softphone Avaya 1010 Avaya 1040
Avaya Video
Anne L Coulombe, Global Video SolutionsApril, 2010
Complete Video
Solution
• End-to-end low cost HD video, Low bandwidth• Business Partner provided displays• Content sharing• Integration with other enterprise users & video systems
© Avaya Inc. 2011. All rights reserved. 35
Avaya Video Conferencing SolutionAvaya 1000 Series
Range of easy to use and deploy video endpoints for the Remote WorkerOffice WorkerMid to large conference rooms
Add any 20”-65” HDMI HDTVSingle-display, dual-display, content
sharingPoint-to-point, multi-point, built-in MCUsClick-to-video with handheld remote
Avaya 1010
Avaya 1040
36© Avaya Inc. 2011. All rights reserved.
Video Softphone
Big PictureAvaya Video Conferencing Topology
Avaya 1010 Video
© Avaya Inc. 201. All rights reserved. 37
Avaya 1040 Video
Avaya 1010 Video
Polycom VVX 1500
GrandstreamGXVP 3140
Power Users Teleworkers
Video SoftPhone
© 2011 Avaya Inc. All rights reserved. 38
Tools to Win Mid Market Customers
© 2011 Avaya Inc. All rights reserved. 39
Industry Toolkits
TCO paper
Case studies
Promos & Programs
Competitive Sheets
Pricing tools
Roadmaps
Positioning Tools
White Papers
Selling TodayAre You Using All Available Ammunition?
© 2011 Avaya Inc. All rights reserved. 40
Awareness Check – Are you using these tools?:
EZ Demo
ROI Tool
Testimonials
Positioning GuideDo you know what
this quarter’s promotions are?
Use Case Tool
Sales Pro Tool
Content Syndication