AvayaLive™ Connect Does your business have the right communication tools to:

• Accelerate your ability to respond to customers?

• Help your employees be as productive on the go as they are in the office?

• Quickly connect the right people to the right resources?

With effective communication and

collaboration tools, your business can

connect employees, customers and

partners to accelerate growth.

AvayaLive™ Connect is an affordable

solution that delivers a complete suite of

collaboration services, hosted in the

cloud, to help you improve productivity,

responsiveness and customer

satisfaction.

It’s a simple, stress-free communications

solution designed specifically for small

businesses, like yours. Businesses who

want all the local and long distance

voice, conferencing, messaging, video,

mobility, presence and other capabilities

that big companies use to drive more

revenue, but without the “big business”

capital investment, can have it all with

AvayaLive Connect.

AvayaLive Connect Delivers a Complete Suite of Hosted Collaboration ServicesTake a look at this extensive list of

features you can have at the click of a

button.

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Cost-Effective, Hosted Collaboration ServicesSimple stress-free communications solutions designed for small businesses like yours. Easy to set up. With just a few clicks, you can:

• Add or remove users

• Scale to meet your changing demands

• Keep your employees, partners and customers connected

For one low price, you can quickly tackle issues, get a jump start on opportunities, drive more revenue and make decisions that keep your business running smoothly.

Feature Description Customer BenefitsOne flat monthly per user pricing

All features are provided for one low monthly price per user

Simple to buy, know what you will get and what it will cost

One external phone number per user

Each user gets an external phone number

Users are directly accessible with no need for an attendant interface

Long distance calling Long distance calling to the continental US and Canada is included*

Helps save on long distance – know what to expect on your bill

Multi-party video calling

Multi-party video calling on PC/Mac Softphone – from 2 to 6-party video calls

Enhances communications with your colleagues

Advanced Voicemail Voicemail with Mobile Phone Application and email notification - visual management interface

Never miss a voicemail – manage voicemails efficiently

Personal Conference Bridge

One personal and secure conference bridge for each user. Visual controls on Mobile Phone Application and PC/Mac Softphone

Meet people at any time using your secure personal bridge - at no extra cost

* Please refer to terms and conditions for usage limits.

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Feature Description Customer BenefitsFlexible Call Forward Call forwarding with one or two flexible

forwarding rules. Control remotely through the web or PC/Mac Softphone

Remain reachable when outside of the office – ease of control

Presence, Availability status Co-workers can share presence/availability information including when on the phone

Know when and how you can best communicate with your colleagues

Instant Messaging (IM) Secure Instant Messaging (IM) between co-workers

Less intrusive communication method – faster exchange of information

Mobile Phone Application Application for iPhone and Android phones – includes visual voicemail, visual conference control, IM, presence, calling through AvayaLive Connect

Be as efficient communicating on the road as in the office

Automated Call Attendant Automated answering functions on main business phone number – includes custom announcement, dial by name, access to voicemail

Automatically answers calls to your business - allowing you to do other things

Click to call Click to call from contacts or from call logs Just click to call, no searching or entering numbers

Call Logs Log of all calls - incoming, outgoing, and missed - time of the call and other party identified. Use click to call and add contacts from your call logs

Be aware of missed calls. Simply refer to past calls and use click to call for calling people back

Contact List and Availability All co-workers are automatically populated in your contact list along with their availability/presence status. Users can add other contacts by importing contact file or manually

Communicate rapidly - know when your colleagues are available or not

Availability setting Users can set their availability/presence status Avoid unwelcomed interruptions - increase productivity

Instant Messaging Secure Instant Messaging (IM) between co-workers

Less intrusive communication method – faster exchange of information

Visual Voicemail Manage voicemails from a simple User Graphical interface with info displayed for each voicemail and easy buttons for play, delete, etc

Voicemail is easy to use - simply click instead of having to remember numeric codes

Visual Personal Conference Bridge control

Manage your personal conference bridge through a visual interface – see who joined your bridge, use buttons for key functions: mute and unmute participants and lock the conference

Manage your conference calls more efficiently – save time on roll calls, no need to know numeric codes for bridge functions

Incoming and outgoing call handling

Manage multiple calls at once, caller ID display, call hold, call transfer, conference, mute

Efficient communications

Modify personal settings Manage personal settings directly from the PC/Mac Softphone or from the Web User Portal; Call Forwarding Rules, Conference Bridge settings, Speed Dial buttons on desktop phone, voicemail notification, PIN

Manage your office communications and your settings from a centralized interface

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Feature Category FeatureTelephony Included long distance calling to the United States and Canada

One external telephone number per userCalling Number DisplaySimultaneous Ringing (e.g., have your desk phone and cell phone ring at the same time)Call Forward (with configurable delays)Call HoldCall TransferCall ConferencingVoicemailTelephonyCall Logs/HistoryClick to CallExtension DialingDo Not DisturbEmergency Calls 911 (within limitations of VoIP)

Personal Conference Bridge One Personal Conference Bridge per UserPIN code for Conference HostPIN code for participants Lock/Unlock ConferenceMute/Unmute ParticipantsSelectively disconnect participantsNotification when participants join/dropVisual Conference management on PC/Mac, Mobile App, and Web

Web User Portal Visual Voicemail – list of voicemails, play and delete buttonsVisual Personal Conference Bridge control and join/drop notificationCall History/LogsManage Personal Settings: Call Forwarding rules, Conference Bridge settings, Speed Dial buttons on Desktop Phone, Voicemail Email notification, PIN

Automated Call Attendant Custom AnnouncementDial by NameDial by ExtensionExternal Access to Personal Conference BridgesAccess to Voicemail

Scaling Up to 40 users per customerUp to 50 concurrent active conference ports per customer, and up to 25 ports per conferenceGuaranteed minimum of 60 minutes voicemail storage per userMax number of contacts on PC/Mac Softphone: 3000

Voicemail One voicemail box per userVisual Voicemail Management – on PC/Mac, Mobile App, and Web Configurable announcementsSend message to other user’s voicemailForward message to other user‘s voicemail

Mobile Phone Application Mobile Phone Application for iPhone and AndroidCall from AvayaLive Connect Internal Contact List with real-time Presence/Availability statusVisual Voicemail – list of voicemail, play and delete buttonsVoicemail InterceptVisual Personal Conference Bridge control and join/drop notificationShare your Presence/Availability status with colleaguesInstant Messaging to/from colleagues, including Broadcast Instant MessagingGeo-presence information sharing – map location to/from colleagues (optional)

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© 2012 Avaya Inc. All Rights Reserved.

All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

09/12 • UC7025-02

About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

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Learn More

To learn more about AvayaLive Connect, go to avayalive.com/connect.

AvayaLive Connect is currently available in the continental United States.

Feature Category FeaturePC/Mac Softphone PC/Mac Softphone

Contact List with real-time Presence/Availability statusCall History/LogsClick to Call from Contact List or from Call History/LogsVideo Calling – from 2 to 6 party Visual Voicemail – list of voicemails, play and delete buttonsVisual Personal Conference Bridge control and join/drop notificationShare your Presence/Availability status with ColleaguesInstant Messaging to/from Colleagues, including Broadcast Instant MessagingCall Handling Features: CallerID, Hold, Transfer, Conference, Mute Manage personal settings directly from the PC/Mac Softphone; Call Forwarding Rules, Conference Bridge settings, Speed Dial buttons on Desktop Phone, Voicemail-Email notification, PIN

Desktop Phone Auto setupSpeaker PhoneCallerID DisplaySpeed Dial – three programmable keysVoicemail access buttonPersonal Conference Bridge Access ButtonRedial ButtonCall Hold ButtonCall LogsMute and Volume Buttons Four context sensitive softkeysMenu navigation keys