average handling time: 5 ways to reduce it in your call center

Average Handling Time: 5 ways to Reduce it in Your Call Center

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Average Handling Time:

5 ways to Reduce it in Your Call Center

Caller -“I'm calling for the second time and I'm not getting my query to

be solved “

Communication Scenario

Agent - “I'm sorry for the inconvenience caused.

But this is only the solution to your problem.

Agent - “I'm doing best to solve your query.

Please wait.

Page 3: Average Handling Time: 5 Ways to Reduce it in your Call Center

Customers face such situations everyday and despite of

investing proper time, they ended up with nothing.

Page 4: Average Handling Time: 5 Ways to Reduce it in your Call Center

Let's discuss few ways to reduce call handling time and keep customers

happier.

1. Find Out the - “Why” Behind a

Call

Call center agent must figure out beforehand what

customers are looking for and what's the main reason

behind the call.

Also, it will be good if agents should prepare the glossary of questions in advance to

get the things done immediately.

Page 7: Average Handling Time: 5 Ways to Reduce it in your Call Center

2. Prepare Yourself While Listening to

Customers

Page 8: Average Handling Time: 5 Ways to Reduce it in your Call Center

If you're an agent, you must prepare yourself

with the supply of information. This asks for

patience and much sincerity while speaking

to customers.

Page 9: Average Handling Time: 5 Ways to Reduce it in your Call Center

3. Build a Team with Answers

Page 10: Average Handling Time: 5 Ways to Reduce it in your Call Center

To make things more simplier, it is necessary to make a

cross functional team, assigning them specific tasks

and training them with answers available for every

problem & question.

Page 11: Average Handling Time: 5 Ways to Reduce it in your Call Center

4. Understand Your Customers Well

Page 12: Average Handling Time: 5 Ways to Reduce it in your Call Center

Great customer care involves getting to know your

customers, their behaviour & nature, so that you can

anticipate their needs well and deliver as per their

expectations.

Page 13: Average Handling Time: 5 Ways to Reduce it in your Call Center

4. Judge the Customer

Query With it's Weight

Page 14: Average Handling Time: 5 Ways to Reduce it in your Call Center

Don't draw out the call unnecessarily. If the

customer is satisfied in short answer, try to end the

conversation quickly.

Page 15: Average Handling Time: 5 Ways to Reduce it in your Call Center

About Us

CloudSpace Technologies is a leading and globally recognized provider of call center hosting solutions. We Offer a complete

software-based call center setup for the startups, SMBs

and enterprise which includes predictive dialer, auto dialer

and inbound and virtual call centers.

For more information, visit: www.callcenterhosting.in or call at 1-800-346-4974

http://www.callcenterhosting.in/virtual-call-center-software/

http://www.callcenterhosting.in/

Page 16: Average Handling Time: 5 Ways to Reduce it in your Call Center

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Page 17: Average Handling Time: 5 Ways to Reduce it in your Call Center

References

7 Ways to Reduce Average Handling Time in YourCall Center

- (Callcenterhosting)

https://www.livechatinc.com/blog/average-handling-time/

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