avinash sanholkar - enterprise virtualisation: remote infrastructure management: the next step -...
DESCRIPTION
Technology must mesh with business processes and human factors if we are to gain positive results from Enterprise 2.0 implementation. This has been true from the outset, but takes on a special significance given the troubled world economy. The predicted rapid expansion in remote infrastructure management outsourcing over the next half decade remains compelling, but the ways and means to promote and accommodate this shift are becoming more complex. This session examines the impact of social, security and business operations layers among others on the adoption of enabling technologies associated with outsourcing models. Further, with the advent of enterprise virtualization technologies, and a majority of the IT Infrastructure being managed remotely by specialist vendors, organizations need to respond quickly to take advantage of opportunities. The paper elaborates on the perceptions, do’s and don’ts, and provides solutions for making this happen.TRANSCRIPT
Enterprise Virtualisation: Remote Infrastructure
Management - The Next Step
8th Oct 2009
Agenda
• Proliferation of Web 2.0
• Environmental concerns and Green focus
• Virtualization of IT assets
• Cloud Computing
• Virtualized Enterprises
• Preparing for the future - RIM
Proliferation of Web 2.0
Current Trends
• Blogs, Wikipedia, Facebook, Orkut …….
Immensely popular informal networks
• Blocked by most Corporates
• More popular than Corporate Applications
• Limited use by SMEs in business
• IP vs Opensource dilemma
• Enterprises gradually adopting features.
Environmental Concerns & Green focus
Global emissions of greenhouse gases come
from a wide range of sources
Source: World Resources Institute. 2000 estimate.
Energy –
61%
Consuming
fossil fuels
Land Use
changes
18% primarily
deforestation
Agriculture 14%
mostly from soils
& livestock Electricity
& Heat
Generation
Transport
IndustryOther
energyAll GHG in CO2 equivalent
Per capita CO2 Emissions, Population &
Total Emissions
Source: UNDESA-DSD, based on IEA 2005.
Global Warming Potential
Carbon dioxide (CO2) 1
Methane (CH4) 21
Nitrous oxide (N2O) 310
Hydrofluorocarbons (HFCs) 140 - 11,700
Perfluorocarbons (PFCs) 7,000 - 9,200
Sulphur hexafluoride (SF6) 23,900
Source : IPCC Third Assessment Report. 2001 Climate Change : The Scientific Basis.
Intergovernmental Panel on Climate Change
Carbon Dioxide emissions in
Indian Industrial Sectors
I
INDIAN INDUSTRIAL SECTOR : CARBON DIOXIDE EMISSIONS
Power
51%
Transportation
16%
Chemicals
3%
Paper
1%
Cement
4%
Steel
10%
Others
15%
Power
Transportation
Chemicals
Paper
Cement
Steel
Others
Carbon Dioxide emission as of the year 1995
SOURCE : HANDBOOK OF STATISTICS 1998
IT response to Global Warming
•New power efficient devices
• Server consolidation
•Thin clients- Net-tops
•Virtualisation of IT assets
•Green data centres
Virtualisation of IT assets
Server Sprawl ...
Software maturity
• The need is there, the hardware is there ...
• Software is maturing too
– More than one credible player in the market• We have moved beyond “Virtual PC”
– It’s not just the Virtualization technology...
– Management tools
– High availability
– Interoperability
Legacy application
migration
Test and
development
automation
Server consolidation
Virtualization
Config and Architecture Challenges
Rapid Provisioning using Self-Service Portal
Ability to
control
owned virtual
machines
Thumbnails of
all owned
virtual
machines
Cloud Computing
What is Cloud Computing� A pool of scalable IT-enabled capabilities which can be utilized
over the internet (cloud) as a service.
� The idea of cloud computing is based on a very fundamental principal of `reusability of IT capabilities`. The difference that cloud computing brings compared to traditional concepts of “grid computing”, “distributed computing”, “utility computing”, or “autonomic computing” is to broaden horizons across organizational boundaries.
� According to the IEEE Computer Society Cloud Computing is "A paradigm in which information is permanently stored in servers on the Internet and cached temporarily on clients that include desktops, entertainment centers, table computers, notebooks, wall computers, handhelds, etc."
Cloud Computing and Virtualization
• Virtualization unlocks the door to cloud
computing:
– Core objective of virtualization is not about the cost cutting. It leads towards flexible sourcing of the resources and indeed leads towards cloud computing.
– Few things virtualization does to unlock the doors to cloud computing and push organization towards it
• Speed, flexibility and agility
• Breaks software pricing and licensing
• Enables economies of scale
• Decouples users from implementation
Confidential | Copyright © Larsen & Toubro Infotech Ltd.
Confidential | Copyright © Larsen & Toubro Infotech Ltd.
Benefits from Cloud Computing� With the different Cloud enabler technologies like utility computing, Grid
Computing, RTI, web infrastructure and others maturing, the different
services would be cloud enabled.
� Infrastructure service providers are taking advantage of the paradigm
and offering Cloud Services. Cloud computing is considered an
extension to SOA and SaaS.
� Information services, entertainment-oriented services such as video on
demand, simple
� business services such as customer authentication or identity
management and contextual services such as location or mapping
services are positioned well to become cloud-delivered.
� Other services, such as corporate processes (for example, billing,
deduction management and mortgage calculation) and transactional
services (for example, fiscal transactions), would take longer to reach
the cloud and the mainstream.
Organizational Considerations
� The successful deployment of clouds within organizations
depends on a number of factors, some technical, others
organizational. These include:
– The extent of infrastructure standardization among the existing
application silos of the current state architecture
– The complexity and degree of customization and integration of the
current state architecture.
– The willingness of lines-of-business to share infrastructure instead of
“owning their own”
– The extent to which the current state architecture must accommodate
legacy systems
– Past experience of the IT department in deploying technologies and
concepts critical for clouds, such as standardization, consolidation,
virtualization, clustering, and more.
– business objectives of the organization.
Virtualised Enterprise
What is a Virtual Enterprise ?
• A Virtual Enterprise (VE) is a temporary alliance of enterprises
that come together to share and skills or core competencies and
resources in order to better respond to business opportunities,
and whose cooperation is supported by computer networks. It is
a manifestation of Collaborative Networks, Distributed
Collaborative Working.
• “…refers to a new organisational form characterised by a
temporary or permanent collection of geographically dispersed
individuals, groups or organisation departments not belonging to
the same organisation – or entire organisations, that are
dependent on electronic communication for carrying out their
production process” (Travica, 1997)
• Source :wikipedia
Virtualised Enterprise Features
• Agile strategy & finance units as the core
• Projectwise partnerships
• Flexible commercial models
• Web 2.0 technologies platform
• Computing on the cloud
• Transparent to clients
Preparing for the future
Remote Infrastructure Management
Business OperationsBusiness Operations
IT OperationsIT Operations
Need for Structured IT Service Management
Plan Execute Measure Monitor Improve
Requirements Plan / Procure DeployCOTS ProductsCOTS Products
Plan / Procure Install Support
Record &
Maintain
Information
N/W & H/W N/W & H/W
Installation & Installation &
SupportSupport
Manage Service
Levels
Business
Continuity
Planning
Data &
Information
Security
Budgeting &
Forecasting for ITOthers Service Others Service
activitiesactivities
Conduct Review
Meetings
Handle
Complaints
Perform & Analyze
Satisfaction SurveyCustomerCustomer
IdentifyMaintain
Contracts
Measure,
Monitor, Analyze
& Review
ImprovementsSupplierSupplier
S/W Req � Design � Build � Test � DeployApplication Application
Development & Development &
MaintenanceMaintenance
Maintain
Customize Configure DeployPackage ImplementationPackage Implementation
Migrate
Or
Upgrade
ISO 9001: 2000
ISO 9001: 2000
ISO 27001
ISO 27001
CMMI
CMMI
Service Management Standards
Service Management Standards
History of IT Service Management
•What is IT Service Management?
•The practice of delivering & managing operational IT services critical to the
business at an agreed level.
The History
1989:1989: IT Infrastructure Library (ITIL) compiled by UK OGC, based on the best practices compiled from various service organizations such as
IBM, HP etc…
1991:1991: IT Service management forum formed at UK by the UK OGC. This forum is the custodian of the best practices compiled
2000:2000: BSI Adopted ITIL and developed BS 15000, standard for Service Management
20022002:: BS 15000 standards were revised to align the same to ITIL V2.
2005:2005: ISO Adopted BS 15000 and published the ISO 20000. ISO 20000 is based on ITIL V2. ITIL V3 was developed in 2007.
The ISO 20000 Framework
Planning New ServicesPlanning New Services
Planning & ImplementingPlanning & Implementing
Planning & Implementing new or changed services
Planning & Implementing new or changed services
Management SystemsManagement SystemsManagement responsibility, documentation requirements, competencies,
awareness & trainings
Release ProcessesRelease Processes
•Release Management
Resolution ProcessesResolution Processes
•Incident Management
•Problem Management
Relationship ProcessRelationship Process
•Business Relationship Management
•Supplier Management
Service Delivery ProcessesService Delivery ProcessesService Availability &
Continuity Management
Capacity Management Budgeting & Accounting
Systems
Information Security
ManagementService Level Management
Service Reporting
Control ProcessesControl Processes
Configuration Management
Change Management
What is Remote Infrastructure Management
� Service delivery from distant locations with the goal of reducing costs,
improving processes and enhancing service levels.
� Day-to-day management of IT infrastructure from a remote location
� Any IT function that can be successfully executed off-site is a candidate
for remote infrastructure management
� Per IDC estimates, 85% of data center support functions can be
performed remotely
� Offerings differ from one service provider to another, which include the
following:
– Monitoring and Help-desk services
– Server and Storage management
– Data-center and Asset management
– Network and E-mail management
Remote Infrastructure Management
• Benefits to the client
– To reduce IT operations cost
– To enhance quality of work
– To enhance End User experience
– To increase Productivity
– To deliver services based on Service Level Agreements
� Benefits to the service provider
– Better ROI on IT investments
– Right sizing of the resources for increased business value
– Effective and optimized portfolio of third party contracts
– Reduced Total Cost of Ownership (TCO)
– Improvisation of Service level Management
Streams of Remote Infrastructure Management.
IMS outsourcing started with network infrastructure support
and has moved on to wider processes
• Most common
• Serves as a good test case
• Readily available talent
• Low complexity
• Requires infrastructure
e.g.. routers, panels, others
• Huge cost savings
• Medium-high complexity
• Requires experienced people
• Hardware Support
– Network Infrastructure
support
• IT Desk Services
– Task scheduling
• Hardware Support
– Network Infrastructure
support
– Server support
• IT Desk Services
– Task scheduling
– Data backup &
recovery
• Application Management
– Level I & II
• Hardware Support
– Network Infrastructure
support
– Server support
– Information security
– Architecture design
• IT Desk Services
– Task scheduling
– Data backup & recovery
– Fail over setup
– System planning
• Application Management
– Level I, II & III
• Hardware Support
– Network Infrastructure
support
– Server support
– Information security
– Packaged application
• IT Desk Services
– Task scheduling
– Data backup & recovery
– Fail over setup
– System planning
• Application Management
– Level I, II, III, IV
Evolution
35
Why RIM makes Sense ?
• Around 75% of Infrastructure management functions can
be offshored – Network Services : 80%– Internal Helpdesk : 75%– Server : 70%– Maintenance : 60% – Administration : 35%– Mainframe : 30%– End User Devices : 15%
• With most of management consoles and monitoring tools
for infrastructure components becoming web-enabled,
these percentages are growing rapidly
Source: Nasscom-Mckinsey 2005 Report
What is being offshored ?
• All routine operational activities which can be performed
using a Standard Operating Procedure (SOP) are easily
offshored– Incident Monitoring and Management – Problem Management – Remote Helpdesk Support– Production Support (Backups, Batch Control, Patches etc) – Documentation
• Activities which require close proximity to infrastructure
and enterprise users are still retained onsite – Transition and Transformation Activities (e.g. Rollouts, Migrations)
– Process Definition and Mapping
– Change Management Activities
37
RIM: Value Adds • Decrease in Support Costs
– 25% to 40% savings due to shared labour cost, flexible pricing models and asset
strategies
• Increase in service coverage – Moving from 8x5 to 24x7 support for global locations
• Better utilisation of internal support resources – Experienced staff now freed up for carrying out core strategy and green-field value
adding initiatives, also less sensitive to attrition of skilled hands
• Improvement in operational efficiencies – Alignment of support processes with frameworks like ITIL/ISO20000
– Improved documentation and knowledge management
• Scalability and Flexibility – Addition or reduction of support resources rapidly as per requirement
RIM: The Green Angle
• Reduction in Power Consumption – In Shared Service scenario, the support infrastructure (Desktop, Monitors, Cooling
etc) is being shared across multiple clients
• Reduction in Fuel Consumption – All support resources at offshore using mass transport instead of individual cars
• Reduced Office space and furniture
• Reduced eWaste
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What is Web 2.0 ?
"Web 2.0" is commonly associated with web
development and web design that facilitates
interactive information sharing, interoperability,
user-centered design[1] and collaboration on the
World Wide Web. Examples of Web 2.0 include web-
based communities, hosted services, web
applications, social-networking sites, video-sharing
sites, wikis, blogs, mashups and folksonomies. A Web
2.0 site allows its users to interact with other users
or to change website content, in contrast to non-
interactive websites where users are limited to the
passive viewing of information that is provided to
them.
Source : Wikipedia
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