avoxi smart queue, virtual contact center - getting started
TRANSCRIPT
A publication of AVOXI.com
GETTING STARTED
Welcome to AVOXI………………….….…...........3 Getting Started With SMART QUEUE…............5 Getting Familiar With Your First Bill….................9 Frequently Asked Questions…..........................11
Customer Support Portal…...............................13
Connect With Us…............................................15
TABLE OF CONTENTS:
Make the most of your SMART Queue experience. Read our welcome package to learn how to easily access and unlock advanced features such as real-time
reporting and listen to recordings as well as how to read your bill.
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Welcome to AVOXI
GETTING STARTED
WITH SMART QUEUE
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User Login
GETTING STARTED
WITH SMART QUEUE
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On the login page, enter the credentials that we will provide to access your SMART QUEUE Admin Panel! You may also visit http://avoxi.com/avoxi-
customer-login/ and select the Smart Queue login as shown above!
User Login
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Listen to RecordingsOnce you login, go to quick activity reports, select the time range you would
like to examine.
Listen to Recordings
Click On Magnify GlassClick on magnify glass next to the call you would like to listen to. Start listening to recordings instantly.
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Run Reports Once you login, go to quick activity reports, select the time range you would
like to examine.
Run Reports
Select the date range you would like to view in your detailed report.
View all reports or select which reports you would like to view, such as answered calls, agents on queue, IVR selection, and so much more.
Date Range
Select Your Report
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Live Reporting On the login page, go to real-time reports, select “start realtime monitoring,
and watch the calls come in live.
Live Reporting
Real-time birds eye view of incoming calls. Easily export detail reports for further analysis and optimization with your team.
Detail reports.
GETTING FAMILIAR
WITH YOUR FIRST BILL.
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Page 9
GETTING FAMILIAR
WITH YOUR FIRST BILL.
FAQFREQUENTLY ASKED QUESTIONS
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?
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Frequently asked questions allow you to quickly trouble shoot and diagnose problems.
How do I log in to my Smart Queue customer portal?For step by step instructions on logging in to your Smart Queue customer portal, please follow these steps: How to Log into Smart Queue Guide
How can I obtain or save a call recording from a specific call?
How can I monitor my agents in real time (Live Monitoring feature)?
For assistance on obtaining your call recordings in Smart Queue, please download this guide:Obtaining Call Recordings Guide
To access living monitoring in Smart Queue, please follow the steps provided in this guide: LiveMonitoringGuide
Frequently Asked Questions Quickly find, diagnose, and trouble shoot problems.
FAQ
CONNECT WITH US
CALL US. WE SPEAK YOUR LANGUAGE!
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CONNECT WITH US
Customer Support Portal Easily log your support or service request
