© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Dec/Thursday/2016

Enterprise IT as a Service:

Empowering the Digital Experience

for Broadspectrum

2

Welcome

Please fill in the Ticket with your

contact details.

Handover the Ticket to the team.

The raffle will be done at the end

of the Q & A session

Wipro Raffle Draw

Please Use #WiproAWSreInvent

for questions

3

Our Panelists today

Stephen Orban

Global Head of

Enterprise Strategy

Amazon Web Services

David Watterson

Executive General

Manager

Business Services

Operations

BroadSpectrum Milind Halapeth

Vice President &

Global Head,

DC and Cloud (GIS)

Wipro Limited

Gard Little

Research Director,

Digital Transformation

Professional Services

Research

IDC

Ramesh

Nagarajan

Senior Vice President

& Head

Integrated Services

Wipro Limited

4

Gard Little

Research Director, Digital

Transformation Professional

Services Research

IDC

5

5 Trends Enabling the Future as-a-Service Economy

Legacy of longer, more expensive IT projects

Proprietary solutions/services;

simple prime/subcontractor relationships

Adjust scale, speed & cost of projects to stay relevant;

using DevOps, design thinking and hybrid delivery

Increasing complexity (e.g., more players, OpenStack)

Offshore labor arbitrage“All shores” plus process automation; rethinking of

roles for humans and focus on lifecycle learning

Operations staff doing mostly transactional

tasks;

Ad-hoc analysis on unstructured data with

little business context

Operations focused on interpreting data, seeding new

ideas;

Real-time applied analytics models, techniques, and

insights from big data

2. Innovation Acceleration

3. Ecosystem Complexity

4. Labor Substitution

5. Proactive intelligence

Use IT spending to grow corporate profits Use HR productivity to grow profits (e.g., self service,

digital transformation)1. Slower GDP Growth

Yesterday and Today’s Economy Future as-a-Service Economy

6

Cloud future won’t rhyme as well with past

2020 Consent Decree ???

1956 IBM Consent Decree

1994 Microsoft Consent Decree

+

2001 United States v. Microsoft Corp.

7

Ramesh Nagarajan

Senior Vice President & Head

Integrated Services

Wipro Limited

8

Clo

ud 1

Winning in as-a-Service Economy

Wipro Digital Organization

Customer - CIO, CMO, CDO, Business Leaders

BVA

Roadmap Definition

Dig

ital A

cad

em

y

Org

Ch

an

ge M

an

ag

em

en

t

Digital

Strategy

Domain KPIs Business KPIs

Digital

Fabric

BLDC ™

App Strategy

Insights

Strategy

(Analytics)

Integration

Strategy

(iPaaS, BPS)

IoT Strategy

Discovery and dependency mapping and cloud readiness ( Wreadiness)

Application centric easement –framework placement ( place IT)

Software platform for hybrid Technology blueprint definition ROI (Wtransfrom)

Worked migration and factory ( WIPmigrate)

Cloud advisory implementation migration and management

Global DC

footprint

Integrated

M/F ass

Distributed

infrastructure

Hybrid cloud

Fabric

Cloud Brokerage

Reference

architecture

S/W define

and open

source

12 global

delivery location

ITIL V3, Integrated

Services Platform

seruityapplication infrastructure Cloud

Service NXT

Digital

Governance

Wipro Smart View

Cloud trust

Framework

RPA & cognitive

Intelligence

st

Core

com

ponents

Enablin

g

Ro Bo DO Solution

Wipro’s Blue Print for enabling the Digital Enterprise

Adopt Cloud First Strategy

As-a-Service Offerings

Outcome based approach

Market Approach

Consumption based

One Bill IT

Business Model

Hybrid Cloud + Services

Hybrid Cloud + Apps + Analytics

Analytics + BPO + IIoT

Offerings

Integrated Delivery

RPA / Cognitive Automation

Delivery

9

David Watterson

Executive General Manager

Business Services Operations

BroadSpectrum

10

Safety Moment

11

BRS – Customer Profile, Key Drivers and Vision

End State Vision

Enable pricing

and timing

predictability

Quick

responsiveness

to dynamic

business

requirementsConsume IT

as a service

across board

Key Drivers

Simplify and enhance

provisioning of IT Services

Reduce the total cost of IT

Transform IT into a utility

model

Enable flexibility to adopt IT

advancements in the future

Remediate the number of

unsupported devices

Address network latency

issues

Enable self service

Mitigate security concerns

Broadspectrum is an Australian headquartered

Client; Provide operations, maintenance and

construction services business; Operates globally

in the resources, energy, industrial,

infrastructure, property and defense sectors.

The Client

FAST FACTS

Employees25,000 +

Revenues~ AUD 4 Bn

HeadquarterSydney, Australia

TypePrivate

12

The Case for Change

The need for change was driven by three factor: the need to better respond to dynamic business requirements; to replace aging systems with systems that

are agile and robust; and to lower overall IT costs at the same time

The opportunity was a maturing public infrastructure environment, with growing ecosystems of platforms and providers, and reducing network carriage

costs.

The Need

“Increased IT agility and lower IT costs”

Given the combination of these factors, AND given the growing availability of modern, scalable, consumption-based services in Australia, there was a clear

case to radically change the technology delivery and Transform

What Is Available

“Maturing consumption-based services”

Agility

Lower Costs

Improved provisioning of new users and sites

Improved network performance across all sites

Increased the number of supported devices and enable BYOD

Improved work order management

Increased self-service mechanisms to enable improved workforce productivity

Improved IT security

Significantly reduce year over year IT operating expenses

Shift away from a CapEx intensive supply model to a flexible OpEx based supply model for select

services

Shift to services that can scale up and down with demand (cost and capacity)

Enable future utilisation of low cost public infrastructure services

Reduce fixed cost risk of the business

Agility

Lower Costs

Rapid provisioning – new capacity can be provisioned in minutes or hours

Ubiquitous – services are available over the Internet of private networks and accessible by

heterogeneous platforms (e.g., mobile phones, tablets, laptops, workstations)

Rapid scaling - capabilities scale rapidly commensurate with demand

Pay for what you use – charges are based on capability consumption rather than fixed capacity

buys

Commoditisation – “as a service” capabilities are conservatively 18 to 20 percent less expensive

Low to no capital investment – fixed cost risk is born by providers resulting in improved cash flow

for consumers

13

The Path Forward

The Rationale for Wipro

The relationship had delivered significant benefits to Broadspectrum through the initial outsourcing agreement

Making investments in “as a service” capability and their services were sufficiently aligned with Broadspectrum requirements for the

foreseeable future

Willing to bundle upgrade and remediation projects into the services requiring reduced BRS capital investment

Demonstrated a strong propensity to reduce fees and improve service flexibility throughout early negotiations

Willing to be flexible, innovative and adapt to BRS requirements. Committed to Broadspectrum’s success

Going to market for the Transformation services would require additional capital investment, would delay the transformation and benefit

realization, and would not guarantee a better outcome

We used an independent third party to evaluate and validate the commercial proposition – allowing us to avoid a full market exercise

Clear pricing and service descriptors

A sound footprint in Australia

A strong partner ecosystem

A strong relationship with Wipro

Scale, scale, scale

The Rationale for AWS

14

Benefits to BRS & Learnings.

We have Delivered what we Set Out to do

We are ‘out of infrastructure’ - no longer involved in the provision of hardware from personal devices through to back end compute, and

everything in between (including DHCP, authentication, proxy services – all are now cloud hosted)

Improvements have been delivered through

Reduced provisioning time for new users, devices and sites

Improved network performance

Increase the effectiveness of self-service mechanisms to improve workforce productivity

Significant IT security improvements

Lower cost

Capital light

Partner with someone that has been down the path before – it is complex and full of surprises

Treat applications as applications, not workloads

Push through the barriers – better to ‘rip off the bandaid’

Communicate with your business – this is not back-room IT business, and it will have an impact as you move to a new model

What we have learnt

15

Milind Halapeth

Vice President & Global Head,

DC and Cloud

(GIS) Wipro Limited

16

Service Blueprint

Transformation Proposal

Next Generation Blueprint

Process Information System Service / Staff / Capability Governance Security

Live Workplace Hybrid Cloud Site-in-a-BoxInnovation

Framework

Migrate and On -

board

Next Gen Service

Management

Utility pricing with

chargeback

Business Engagement, Technology adoption, Catalog evolution, Digital Transformation

EUC Fleet refresh

Tools & security

refresh

BYOD support

Public, Private,

PaaS

Catalogue based

self service

ServiceNXT CoC

State of the art

iWAN technology

Next Gen WiFi

Enhanced

security

Named role

Innovation

governance with

KPI

Leverage Wipro

resources

In-depth analysis

Factory Approach

Dedicated Teams

Multiple Tools

deployed

Automation and

Cognitive IT

Self Service

Skill based routing

IT Business

management

Product

management

Billing and

entitlement

Managed

Applications

Managed

Platform

Managed

Infrastructure

Traditional

On-Premise

Complexity

Definitions

Target State

Spefications

Design & Architecture

Rules

Audit Survey

Information

Inputs

Assessment Team

Determine Migration Path – Lift/Shift, Tool/Manual, Replace/

Rewrite

Server Information

App Information

Workload

Assessment

Complexity

Scorecards

Execution

Model

Program

Charter

Tranche I

Tranche II

Roles &

Responsibilities

Matrix

· Understand application

architecture & technology

· Determine Code

anatomy – Components/UI/Controls/Third Party controls etc

· Analyze integration

points/dependenciesProject Plan

Design Documents

17

Volume / Milestones

Hybrid Cloud : Wipro Solution FeaturesSingle pane of glass that provides the ability to provision, manage, monitor and report from multiple cloud options

leveraging ServiceNXT

Hybrid Cloud Support for multiple clouds

including private and AWS and others.

A lower cost private cloud to support

majority of workloads including legacy

applications.

Self service portal allows IT user to

provision, manage, operate, monitor and

report on their workloads.

ITIL v3 Framework ServiceNXT to

manage all clouds in a holistic

management stack

Automation of tasks for faster,

predictable and higher availability of

workloads.

Chargeback capabilities to report per

owner and per department consumption

charges.

Regions

USA/Canada, AUS/NZ,

Narau/Manus

Data Centre’s = 6

Remote Sites = 200

Phys Workloads = 188

Virtual Workloads = 593

App Consolidation

55 to 14 in AWS, 8 to

Colo

Infrastructure Devices

180, Network, Storage

(80TB), Security, Backup

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Know your

environment

Assess and

get ready

Creating a

Command

and Control

Center in AWS

Migrate

to Target

Operate

and Manage

How did we get there ?

19

Key Learnings

Get the planning Right - Discover and create Service dependency visualization map, which is key foundational element to

Migration

Drive Security and Data Classification Assessment upfront – Data and Access Patterns weigh in deciding right candidates in

Cloud

Get your feet wet with AWS

Integrate with the existing operational systems – Service Management, IDAM, AD, Security etc,

Evaluate Multiple Migration Strategies - Forlift, Hybrid Migration and Data Strategies as right fit for workloads

Create New

Roles

Focus on leveraging existing Management Tools to manage Hybrid IT and maximize the ROI

Service Designer for Marketplace

Architecture and Business InterfaceBlue Printing Architects

Automation and Integration

specialists

20

Stephen Orban

Global Head of Enterprise Strategy

Amazon Web Services

21

22

Stages of Adoption/Enterprise Transformation

23

Stages of Adoption/Enterprise Transformation

Educate Staff

Executive

LeadershipExperiment

Cloud Center of

Excellence

Engage

Partners

http://amzn.to/enterprise-cloud-best-practices

24

Q & A with the Panelists

Stephen Orban

Global Head of

Enterprise Strategy

Amazon Web Services

David Watterson

Executive General

Manager

Business Services

Operations

BroadSpectrum Milind Halapeth

Vice President &

Global Head,

DC Practice

Global Infrastructure

Services (GIS)

Wipro Limited

Gard Little

Research Director,

Digital Transformation

Professional Services

Research

IDC

Ramesh

Nagarajan

Senior Vice President

& Head

Integrated Services

Wipro Limited

25

Thank you!