Axis bankAxis bankReinventing bankingReinventing banking

Presented by :Nikunj Shah

Reshma SonawaneJayesh SurveSanil TharwalAnkita Trivedi

Indian Banking System

History of Banking in India

The first bank in India, though conservative, was established in 1786. the journey of Indian Banking System can be segregated into three distinct phases.

Phase 1 1786 to 1969

• 1786 : The General Bank of India • Next came Bank of Hindustan and Bengal Bank.• The East India Company established Bank of Bengal

(1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.

• These three banks were amalgamated in 1920 and Imperial Bank of India was established which started as private shareholders banks.

• In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore.

• Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up.

• Reserve Bank of India came in 1935.

During the first phase the growth was very slow • Banks also experienced periodic failures between 1913 and

1948. • There were approximately 1100 banks, mostly small. • the Government of India came up with The Banking Companies

Act, 1949 which was later changed to Banking Regulation Act 1949 as per amending Act of 1965 (Act No. 23 of 1965).

• Reserve Bank of India was vested with extensive powers for the supervision of banking in India as the Central Banking Authority.

Phase 2• In 1955, it nationalised Imperial Bank of India with extensive

banking facilities on a large scale specially in rural and semi-urban areas.

• It formed State Bank of India to act as the principal agent of RBI

• 7 Banks formed subsidiary of State Bank of India were nationalised.

• It was the effort of the then Prime Minister of India, Mrs. Indira Gandhi.

• 14 major commercial banks in the country was nationalised.

• The branches of the public sector bank India rose to approximately 800% in deposits and advances took a huge jump by 11,000%.

Phase 3

• This phase has introduced many more products and facilities in the banking sector in its reforms measure.

• In 1991, under the chairmanship of M Narasimha, a committee was set up by his name which worked for the liberalisation of banking practices.

• The country is flooded with foreign banks and their ATM stations.

• Efforts were being put to give a satisfactory service to customers.

• Phone banking and net banking was introduced. • The entire system became more convenient and

swift. • Time was given more importance than money.

Emergence of Private Banks

• Private banking in India was practiced since the beginning of banking system in India.

• The first Private Bank in India to receive an in principle approval from the Reserve Bank of India was Housing Development Finance Corporation Limited.

• It was incorporated in August 1994 as HDFC Bank Limited with registered office in Mumbai and commenced operations as Scheduled Commercial Bank in January 1995.

List of Private Banks in India

• Bank of Punjab • Bank of Rajasthan • Catholic Syrian Bank • Centurion Bank • City Union Bank • Dhanalakshmi Bank • Development Credit Bank • Federal Bank • HDFC Bank • ICICI Bank

• IDBI Bank • IndusInd Bank • ING Vysya Bank • Jammu & Kashmir Bank • Karnataka Bank • Karur Vysya Bank • Laxmi Vilas Bank • South Indian Bank • United Western Bank • UTI Bank

UTI BANK

Introduction Axis Bank (Formerly known as UTI) was one of the few

private banks to have began operations in 1994 The Bank was promoted jointly by the Administrator

of the specified undertaking of the Unit Trust of India (UTI)

• Life Insurance Corporation of India (LIC). • General Insurance Corporation Ltd (GIC). • National Insurance Company Ltd. • The New India Assurance Company. • The Oriental Insurance Corporation. • United Insurance Company Ltd.

Journey From UTI to AXIS

1994-1997

• Incorporated as UTI Bank, headquartered in Mumbai

• First Branch inaugurated at Ahmedabad• Completes first profitable year in operation in

1995• Deposit crosses Rs.10bn mark in 1996

1998-2000• Successfully completes its IPO in 1998 and gets itself

listed on NSE and BSE• Cash management services as well as credit card

launched• Profit crosses Rs.500m in 2000• Launches Internet banking module, iConnect retail

loans introduced• Financial advisory services and e-commerce introduced• Second largest ATM network in the country with 200

ATMs

2001-2005

• Private placement of 26% stake to CDC Capital Partners

• Deposit crosses Rs.100bn mark in 2001, advances crosses Rs.50bn

• First commercial bank to open an ATM at a post office

• Crosses the 1,000 ATM mark in 2003• Gets listed on the London Stock Exchange, raises

$239.3m

2006-2008

• Opens its first international branch in Singapore• Opens Representative Office in Shanghai• Crosses the 2,000 ATM mark in 2006• Opens a Full Licence Bank Branch in Hong Kong• Re-brands itself as Axis Bank• Mumbai, Jul 30 2007 : UTI Bank on Monday

rechristened itself as Axis Bank.

PROBLEM

• WHY THEY CHANGE THEIR NAME FROM UTI TO AXIS BANK

THERE ARE 3 MAIN REASONS

1. They had to give up the UTI name after using it for 13 years as we were not prepared to accept terms and conditions (including royalty) from UTI AMC

• The decision to rebrand itself was taken by the bank as it was allowed to use the 'UTI' brand name for free till January 31, 2008, beyond which it had to pay royalty for using the name.

2. The recommendation for name change to Axis Bank has arisen from the existence of several shareholder-unrelated entities using the UTI brand, and the consequent brand confusion that this generates

3. The name UTI bank was changed to AXIS bank as UTI gave a look of government sector bank. They had to change our name to have our own brand and identity.

Rebranding Exercise• "The name was taken into effect consequent to the

approval of shareholders, Reserve Bank of India and the central government (Registrar of Companies).

• The UTI brand is owned by UTI Asset Management Company

• The bank would change logo and colour of logo the bank is likely to spend around Rs 50 crore in the re-branding exercise.

• The bank acquired the services of Ogilvy & Mather (O&M) to design and implement the rebranding campaign

The new name AXIS• The new name was chosen considering the

bank’s pan-Indian as well as international presence.

• The first time that a bank has dropped an established brand for an unknown name.

• The name Axis is chosen as it is simple and it conveys a sense of solidity and a sense of maturity. It also has a universal appeal.

The New Logo

The logo depicts a strong growth path for the bank supported by a strong base, indicating that the bank is

moving on from a position of strength.

ABOUT AXIS

Mission

• Customer Service and Product Innovation tuned to diverse needs of individual and corporate clientele.

• Continuous technology up gradation while maintaining human values.

• Progressive globalization and achieving international standards.

• Efficiency and effectiveness built on ethical practices.

Core Values of Axis

• Customer Satisfaction through• Providing quality service effectively and efficiently• "Smile, it enhances your face value" is a service quality

stressed on• Periodic Customer Service Audits

• Maximizations of Stakeholder value

• Success through Teamwork, Integrity and People

• The banks business is divided into four segments:

• Retail, corporate, treasury and merchant banking.

• Apart from this the bank is also into insurance, investment banking, mortgage financing, credit cards, and depository services amongst others.

• it is also registered on the following exchanges: • OTCEI • BSE • NSE • London stock exchange

Services

Retail banking • Deposits schemes • Loans and advances

– Personal loans – Housing loans – Cards – Consumer durables – Auto loans

Personal banking • Accounts

– Term deposit – Fixed deposit – Recurring deposit

• Cards – Different variant like: Gold plus card, Gold card, Silver & silver

plus cards.

Corporate banking • Accounts

– Normal Current Account – Trust/NGO Savings Account

• Services – Private Equity, Mergers & Acquisitions – Advisory Services – Capital Market Funding – E-Broking

Recent Developments

• Shikha Sharma was named as the bank's managing director and CEO on 20 April 2009.

• As on the year ended March 31, 2009 the Bank had a net profit of Rs 1,815.36crores

• The bank now has 835 branches including extension networks across 30 States and 4 Union Territories.

• The bank also has overseas offices in Singapore, China, Hong Kong and Dubai.

• Crosses the 3,723 ATM mark in 2009

• Launches Platinum Credit Card, India's first EMV chip based card

• Axis Bank is now trading at Rs 911.85 (17th sep).

Axis Financial PositionParticulars Mar 07 Mar 08 Mar 09

Deposits 58,785.60 87,626.22 117,374.11

Advances 36,876.48 59,661.14 81,556.77

Share Capital 281.63 357.71 359.01

Net worth 3,402.21 8,770.69 10,214.80

Book Value 120.80 245.19 284.53

Interest earned 4,560.40 7,005.32 10,835.49

Interest expenditure 2,993.32 4,419.96 7,149.27

Net profit 659.03 1,071.03 1,815.36

Net NPAs 0.61% 0.36% 0.35%

Total Assets 73,257.21 109,577.84 147,722.06

Return on Assets 1.10% 1.24% 1.44%

Rs in crs.

Axis Bank Ratio Analysis

Particulars Mar 07 Mar 08 Mar 09

Capital Adequacy Ratio 11.57 13.73 13.69

Net profit margin 12.01 12.22 13.31

Operating Expense / Total Inc 23.26 26.20 24.95

Return on Net worth (%) 19.37 12.21 17.77

Net Interest Income/total funds4.01 4.74 4.98

Non Interest Income/total funds0.03 0.02 0.06

Net Profit / Total Funds 1.07 1.17 1.41

Earning per share 23.40 29.94 50.57

Equity Dividend (%) 45.00 60.00 100.00

Revenue Break – up of Axis

Segment Revenue Mar 09

Treasury 20,290.71

Corporate /wholesale banking

7280.14

Retail banking 6675.51

Other banking business (5.40)

Rs in crs

Comparative AnalysisParticulars Axis HDFC PNB HSBC

Deposits 117,374.11 142,811.58 209,760.50 49,970.27

Advances 81,556.77 98,883.05 154,702.99 27,588.68

Share Capital 359.01 425.38 315.30 4,499.16

Net worth 10,214.80 15,052.73 14,653.63 11,214.3

Book Value 284.53 344.44 416.74 -

Interest earned 10,835.49 16,332.26 19,326.16 6,326.9

Interest expenditure 7,149.27 8,911.10 12,295.30 2,661

Net profit 1,815.36 2,244.94 3,090.8 12,91.2

Net NPAs 0.35% 1.49% 0.17% 1.42%

Total Assets 147,722.06 183,270.78 246,918.62 94,620.3

Return on Assets 1.44% 1.10% 1.15% 1.51%

As on Mar 09. Rs in crs

Comparative Ratio AnalysisParticulars Axis HDFC PNB HSBC

Capital Adequacy Ratio 13.69 13.60% 12.96% 15.31%

Net profit margin 13.31 11.35 13.76

Operating Expense / Total Inc24.95 35.06 21.53

Return on Net worth (%) 17.77 15.32 23.52

Net Interest Income/total funds4.98 6.86 4.34 6.66%

Non Interest Inc/total funds 0.06 - 0.25 2.84%

Net Profit / Total Funds 1.41 1.42 1.40 4.39%

Earning per share 50.57 52.77 98.03 -

Equity Dividend (%) 100.00 100.00 200 -

Net Interest margin (%) 3.33 4.40 3.58

Comparative Reach Analysis

Banks Branches ATMs Cities Inception yr Overseas presence

Axis 835 3595 515 1994 4

HDFC 1416 3382 550 1995

PNB 4668 2150 21,408 1895 3

HSBC 178 150 - 1959 83

Axis BankAxis Bank

Marketing OverviewMarketing Overview

Marketing Management

Marketing Objectives

Axis Bank want to achieve following marketing objectives by the end of the year 2011.

• To get the market capitalization 500 Crore• To get the 200 Crore retail investment. • To get 125 Crore Corporate investments. • To get the 175 Crore Capital investments.

REBRANDING

• Has retained the burgundy color, but has changed the logo.

• Spend around Rs50 Crore in the re-branding exercise.

• Had hired advertising firm O&M.

Bankers Identify Near-Team and Long Term Concerns

1991 2015

Maintaining profitability

Credit Portfolio Management

Service Quality

Regional Economy

Cost Management / Expense reduction

Declining Earnings/ more failures

Market / customer focus

Capital adequacy

Stock market value

Industry Overcapacity

Service quality

Maintaining profitability

Market / customer focus

Operations/systems/technology

Credit portfolio management

Productivity improvement

Investment to stay competitive

Stock market value

Asset/liability management

Electronic Banking

SWOT ANALYSIS OF AXIS BANK

PESTLE ANALYSIS OF AXIS BANK

Competitive Strategy

For the private sector banks:

• Differentiation on the basis of area coverage.

• Restricted Reach.

• Level of service is the same.

• Axis got advantage because of Product Innovation.

Competitive Strategy

For the government sector banks • High level of service quality and through

product innovation.

• AXIS not any where near, but has created a different set of segment.

• People who believe in the higher set of services

Competitive Strategy

For the International Banks :

• Differentiated itself on the base of the reach and coverage to the people.

• Service level is somewhat same. • In the future these banks may create a

problem.

Features Of Axis Bank

• Anywhere Banking

• Instant Fund Transfer

• Internet Banking

• At-Par (Multicity) Chequebook

• ATM cum Debit Card

• Mobile Banking

• Phone Banking

Marketing Mix in Banking Industries

• Product.• Price.• Place.• Promotion.

Other than these:

• People.• Process.• Physical Evidence.• Penetration Pricing.

7 P’s OF MARKETING OF AXIS BANK

Product Mix:• Deposits• Investments• Anywhere banking• Loans• Cards• Mobile banking• NRI services

PRICING MIX

• Value for money.

• Lower fee charged.

PLACE MIX

• Making available the promised services to the ultimate users.

• Selecting a suitable place for bank branches.

• Plans to set up 210 more branches across the country in this fiscal.

PROMOTION MIX

• Advertising

• Print media

• Publicity

• Sales promotion

• Personal selling

• Telemarketing

PROCESS MIX

• Flow of activities

• Standardization

• Customization

• Number of steps

• Simplicity

PHYSICAL EVIDENCE

• Internet • Paperwork • Brochures • Furnishings • Business cards• Tangibles• Punch lines• Employee’s dress code

PEOPLE

• EMLOYEES

STP ANALYSIS• Segmentation strategy

– Demographics variables • Location

– Metros & divisional cities

• Occupation – Business persons – Salaried class (both Govt. and private) – Working woman

• Age – Senior citizens – Minor

– Psychographic variables • Lifestyle

– The people who believes in modern banking with higher set of services i.e. Internet banking (icontact, mobile refill, travel currency card etc.).

Targeting strategy– Target market

• Corporate banking market: This market target the industries and fulfil their financial needs.

• Capital market: This segment is targeted on the long term needs of the individual as well as of industries

• Retail banking market: This segment is for the

retail investor and provide them short term financial credit for their personal, household needs.

• Targeting strategy – Selective specialization strategy

• Here the bank selected a number of segments, each objectively attractive & appropriate. There may be little or low synergy among the segment but each segment proves to be worth full for it.

• If we take the example of cards then Axis bank have

separate set of credit cards, each targeted at different set of people i.e. segment and each one has its own importance for the bank.

Positioning strategy

– Axis bank has positioned itself as a bank which gives higher standard of services through product innovation for the diverse need of individual & corporate clients. So they want to highlight following points in their positioning statement:

• Customer centric • Service oriented • Product innovation

The Key Target Audience Worksheet

– Where does sales and usage come from? • From urban and sub-urban areas.

– Does marketing objective require trial or continued usage?

• Continuous usage.

– What do we know about our target segment? • People bothered more about the services more in the

STP analysis.

– Who are the decision makers? • User of the services.

The Communication Strategy Worksheet

– What are the Communication Objectives ? • Bring the bank into the top 3 banks in India. (At present

it is on 6th position). • Generate Brand awareness. • Develop positive attitude about the brand. • Give product information. • Communicate Bank’s emphasis on high standard of

services.

– Result of the communication exercise: • Image change about the bank. • Purchase our services.

The fact that the top 9 banks account for barely 57.8% of the market share suggests that several smaller players occupy the remaining 42.2%

PRIORITY BANKING

AXIS Eligibility Criteria

• (AQB) of Rs. 1 Lakh in your savings account (75,000 if in case you have a salary account with Axis Bank)

• Rs. 5 lacs in combination of your savings and term deposits (Minimum AQB of Rs. 50,000 in the savings account)

• Minimum Average quarterly relationship of Rs. 10 lacs across members of the same family - subject to a minimum (AQB) of Rs. 80,000 being maintained in the savings account of each member and the remaining amount in Term Deposits

Axis BankAxis Bank

H. R. OverviewH. R. Overview

OBJECTIVES OF HRD IN AXIS BANK

• Initiate & institutionalize globally competitive HR practices.

• Put in place relevant HRD strategies and use modern methodologies.

• Create a performance-driven culture and an exciting workplace.

• Create a pool of entrepreneurial managers and business leaders.

• Create a learning organization for employees .

FUNCTIONS OF HRD

• Ultimate aim of the human resources function is to build and manage a motivated pool of professionals delivering optimum value to customers.

• Major platforms on which the success of the bank's corporate strategy rests is bringing on board the requisite skills.

• Young bank with an average age of 29 years and a talent pool comprising a mix of new recruits and experienced officers.

CONTD……

• Training-Scheduling.

• Performance Management.

• Compensation/Reward Administration.

• Grievance Handling.

HR BUSINESS MODEL

HR BLUEPRINT FOR BUSINESS DRIVEN HR REFORMS

• HR Steering Committee • KHOJ• Sampark• Paramarsh• Axis Financial Rewards For Business Leaders• Mep-tikshna • Hr Policy For Overseas Selection & Deployment• Hr Resourcing Policy• Performance Appraisal System For Clerical And Sub-staff• Axis LEADERSHIP DEVELOPMENT CENTRE

RECRUITMENT PROCESS IN AXIS BANK

Axis BankAxis Bank

Information System OverviewInformation System Overview

INFORMATION SYSTEM

• Implemented a new derivatives system-- Summit FT with the help of global financial applications provider – Misys.

• Provides ability to structure derivative products in real time and give a single view of the entire transaction to the customer

• The bank hopes to leverage the ability to rationalize its currently dispersed functions to provide a single view of every transaction to customers.

CONTD…..

• Apart from creating a new derivatives product, it also helps from a regulatory compliance standpoint.

• RBI favors transparent online systems that can track every transaction and report it exactly as it is.

• An automated system removes this anomaly and improve compliance to a great extent.

SUNTEC’S TOOL FOR AXIS BANK

• AXIS Bank Chose SunTec Business Solutions software to centralize and streamline the bank’s pricing and billing processes.

• Implemented a solution that helps Axis Bank create personalized product packages and manage fee billing for payment and cash management, while having a unified view of its customers.

• Axis Bank is SunTec’s second banking services client in India, after ICICI Bank.

SOFTWARE RESOURCES

RisKompass:• Pyxis systems has provided AXIS bank its RisKompass as the

software solution for financial derivatives risk management. • It enables clients to manage derivative trades in a further

controlled way from the front to back office.• Automated system that can be accessed by anyone on the different

locations of the bank. • Smoother deal processing, with verifying and online risk monitoring

mechanism.• The system is user friendly, and the software offers good portfolio

management features.

OTHER SOFTWARES

• Atom Technologies, A Subsidiary Of The Bse-listed Financial Technologies (India) Ltd (FTIL), Which Runs The Multi Commodity Exchange Of India Has Innovated A Technology, Which Enables Mobile Payments.

• Electronic Clearing Service (ECS Credit) .

• NEFT.

• Real Time Gross Settlement (RTGS).

ORGANISATION TRANSACTION PROCESSING SYSTEM:

EBS (E-Billing Solutions):• It is the Merchant Account providing company partnered

with Axis Bank.

• Visualizes you how to become more competitive and help you to make the changes to your online payment processing for risk free business.

• EBS "Payment Gateway" is specifically designed to accommodate the increasing demand by e-commerce companies for sophisticated payment solutions to tap the enormous opportunities for global Internet transactions.

HOW IT WORKS?

TECHNOLOGICAL ADVANCEMENTS

• Extensive Network . • Centralized Service Desk.

• Comprehensive MIS .

• Mobile Alert Service.

Operations Perspective

Rebranding

• UTI Bank has changed its name to Axis Bank Ltd

• Immediately, the bank replaced signages

• Informed customers about the brand change through various channels

• Restructured its operations after rebranding

How their strategy changed after rebranding:

• Earlier they were only customer centric

• NOW they have added Service centric and product innovation into their strategy.

Information Technology:

• Played a vital role in growth of organization

• To retain a competitive edge, the Bank's technology infrastructure is continuously upgraded

• Use of technology-first among Indian banks in submitting centralised Return

for foreign exchange transactions first bank in the India to market EMV chip embedded

Debit Platinum, Travel Currency and Credit Platinum cards

New Initiatives

Remittance Card:

• A unique product that has changed the way money is sent across borders.

• Available as a delivery mode for remittances made through the Web Portal www.Remit2India.com.

• Based on the remitter’s request, a personalised Remittance Card is prepared for the beneficiary, which is preloaded with the funds remitted to him in INR.

VISA Money Transfer Service:

• To send money from an AXIS Bank account to any of the VISA Cards issued in India

• To pay VISA credit card bills by giving the card number and making a direct payment

• The sender’s account would be debited instantaneously with the transferred amount, but the funds will reach the beneficiary’s VISA Card within one or two days.

• The service has been enabled through all Axis bank’s ATMs and i-Connect (Internet Banking)

EMV standard based Platinum Credit Card:

• Card has an embedded chip, which stores cardholder’s information in an encrypted format, thereby providing the highest level of security to the cardholder against possible misuse.

• Offers clear authentication of debit and credit payments combined with easy fraud detection.

• The chip cannot be duplicated, ruling out counterfeiting and skimming. This makes your card safer and secure than any other card in India.

How does it work:-

Step 1: • The merchant inserts the

chip card into his EDC terminal in the chip reader slot. The card need not be swiped.

• The card remains inserted in the terminal throughout the transaction .

Step 2:

• The purchase amount is entered in the terminal.

• Once the purchase is approved a receipt will be printed.

Step 3:

• The Cardholder signs the receipt and removes his/her card from the terminal.

Strategic Tie-ups

Tie- up with Banque Privee Edmond de Rothschild Europe:

• Axis Bank and Banque Privee Edmond de Rothschild Europe have signed an agreement on September 19, 2007 in Luxembourg.

• Agreement enabled both organisations to work together and provide Wealth Management solutions to overseas Indians.

• The tie-up will also enable Axis Bank to offer investment opportunities in global financial products for overseas Indians and will offer the joint products through its branches in Hong Kong, Singapore and Dubai.

Tie-ups with various Govt. Departments:

Govt. Departments:

• DGFT ePayments• MCD - Municipal Tax or Fees ePayments• MCD - eTendering Project• Sampark - Utility Bill ePayments• Bangalore One Project - Utility Bill ePayments

Alternate Channels:

• ATM Channel

• Internet Banking Channel

• Mobile Banking Channel

ATM Channel

• All its ATMs are connected to Base24 ATM switch

• The Bank through its ATMs offers the following services:– Banking Services– Mobile Airtime Refill – Bill Payment e.g.: BSNL, MTNL– Life Insurance Corporation Premium Payment– Purchase and redemption of UTI Mutual Fund

Schemes through the ATM.

Shared resource:

• Bilateral ATM sharing arrangement:– State Bank of India – ABN Amro Bank– Bank of Rajasthan – Karur Vysya Bank– Andhra Bank

• Multilateral ATM sharing arrangement:– Cashnet (A shared network run by Euronet India Pvt. Ltd.)

– BANCS (Formerly known as Swadhan. Now run by E Funds Ltd.)

Internet Banking Channel:

• Axis bank provides a number of value-added services on the Internet banking platform

• Services:

a) Funds Transfers• To the customers own Axis Bank account• To any Axis bank account• To any account in any other bank in India (Power Transfer)

b) Bill Payment

• Presentment or EBPP (Electronic Bill Presentment & Payment):– Bill presentment happens– The biller will send an electronic version of the bill

for acceptance and payment

• Direct Payment: - No bill presentment happens- The customer is free to select the biller and pay

accordingly to his convenience.

c) Shopping etc.

Mobile Banking Channel:

• Debit or credit in your account:Receive alerts on your mobile phone every time there is a debit or credit in your Axis Bank account for more than

Rs. 5,000

• You can also request for the following information: - Balance- Last three Transactions- Know the status of your cheque- Request security balance in demat account

Growth Prospects of Axis• Over the last five years, the CAGR for loan growth for the banking industry

has been 25-26 per cent; for Axis Bank it has been above 40 per cent. • Nonetheless, the bank is still expected to grow its loan portfolio at 1.5-

1.7x the industry average. • In FY09 its advances grew at the rate of 37.5 per cent. • In FY10 they are expected to grow at the rate of 27-28 per cent and in

FY11 at 25 per cent. • For the banking industry as a whole, the loan book is expected to grow at

18 per cent in FY10 and 16 per cent in FY11. • Thus, Axis Bank’s fast pace of growth is expected to sustain over the next

couple of years.

Conclusion !!!!

• AXIS bank has differentiated itself very well on the basis of high level service and product quality.

• They have successfully implemented the change and due to this their market share has increased only despite of tough competition prevails.

Thank you