aynitech’s off-shore · liquibase or via ssdt, as well as, manual deploys into different...

AyniTech’s Off-Shore Operations Center - Service Offering

Driving Your Company’s RoadMap Through Analytics and Efficiency

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Our MissionProvide Business Process Outsourcing (BPO) and Business

Intelligence (BI) services for both mid and small businesses

throughout the Global.

Our Goal

Build a company that focuses on helping company’s drive

operational efficiency.

• By giving back the work-life balance to your employees

• By listening. You know your business and we know ours

and together as partners, we guarantee to take your

department and/or company to the next level.

• By Data. Answering the WHATs and WHYs. First, our

implementation due diligence team dives deep into

WHAT decisions your Management team want to make.


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Second, we use all of your available tools to understand

WHY things are happening. All of which, we lay out the

data in analytics and reports that detail the WHATs and

WHYs thus driving your company’s roadmap.

Why AyniTech • USA Based Management and Project Team.

• 6 to 8-hour flight from the USA in Central Time Zone.

• Lima is a city of 10m people with deep talent pool of

“degreed” talent.

• Currently base of customers around the globe (Example

of some)

Expedia, HomeAway Brand

Serenova

ReachForce

Gilat

UnionTelcom

Peruvian IRS (Sunat)

• Company Culture is built around employees.

• Employee turnover rate at 6% for the past 4 years.

• Branded Business Intelligence Dashboard with every

BPO signed contract.

• Flexible implementation on all products.

• Personalized hiring process.


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Off-Shore Operations Center

At Aynitech, we support the following technologies:

1. Windows Platform Administration

• Backup management: CommVault, Netbackup y

Backup Exec.

• Cloud management: Amazon Web Services, Azure

(IAAS/PAAS) & VCAC

• DNS management: Active Directory (Internal DNS),

DNSMadeEasy, Dynect (External DNS)

• Infrastructure management: Active Directory, DHCP,

DNS.

• Monitoring software: Nagios

• Network management: Netscaler

• Remote Access: Integrated Dell Remote Access

(iDRAC)Supported SO

• Server manager: Cisco UCS – KVM Manager

• Supported SO Platforms: Windows Server 2008 R2,

Windows Server 2012 R2, Windows Server 2016

• Virtual platform management: VMWare VSphere Web

2. Security Monitoring

• Supported SO Platforms: Windows y Unix / Linux.

• Security Platform: SIEM (Security information and


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event management system)

• IPS/IDS monitoring: Palo Alto, Source Fire, Protectwise

• VPN access management and auditing: Junos /

Pulse Secure

• Monitoring Security Endpoint Solutions: FireEye,

Symantec

3. Network Operations Monitoring

• Application monitoring: IIS, Exchange

• Database monitoring: MySQL, MS SQL, Oracle

• Firewall management: Fortinet

• Network Monitoring: Nagios

• Server monitoring for Linux, Windows, Solaris: Dancer

• Telephony status dashboard: Graphana

4. Database Operations Support

• Command line management: CMD, Putty.

• Cloud Relational Database Management: Amazon

Web Services, Aurora RDS

• Database backup: Red Gate Backup

• Database monitoring: Idera SQL Diagnostic Manager,

Solarwinds Database Performance Analyzer, Oracle

Enterprise Manager, Monyog

• Relational Database Management: Microsoft SQL Server

2008 / 2008 R2 / 2014 /2016, Oracle


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• 11g, MySQL Percona

• Space provisioning: Storage Gorilla

• Supported SO Platforms: Windows 2008 R2, Windows

Server 2012 R2, Linux

5. Analytics Operations Support

• ETL Administration: Universal Controller (Stonebranch),

SQL Server

• DB Development: SQL Server, MySQL

• Code IDE: Visual Studio

• Repository: Github

• Release process: Octopus Deploy

• Bundle Audit: Python.

• Reporting: Tableau Server

• Dashboards development: Tableau Desktop

• DB Monitoring: Database Performance Analyzer (DPA

Solarwinds)

6. Release Engineering

• Project deployment: Liquibase, SSDT, Octopus, SSMS.

• Project Repository: Github.

• Remote Access: Windows Remote Desktop Connection.

• Supported SO Platforms: Windows Server 2008 R2,

Windows Server 2012 R2, Windows Server 2016

• Code Language: PowerShell scripts.


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• PowerShell IDE: Windows PowerShell ISE

• Data Base IDE: Microsoft SQL Server Management

Studio.

7. Quality Assurance

• Bugs repository: Bugzilla

• Project management: Asana

• Remote Access: Windows Remote Desktop Connection

• Versioning tool: Team Foundation, Git, CodeReview

• Testing Web Tools: Selenium (Hub, IDE, WebDriver), Api

Rest Test (PostMan)

• Performance Tools: GooglePageSpeed, Performance

Analyze, Yslow, W3C Validator, Load Impact

• Test Driven Development): MVC4 .net, Mocha Js, Travis,

Circleci, CodeShip

• Bug & Issue Tracking: RedMine

8. Java Development

• Automated testing: Junit, WebUnit


• Bugs repository: Bugzilla

• Performance Tools: Google PageSpeed, Performance

Analyze, Yslow, W3C Validator, Load Impact

• Project management: Asana

• Remote Access: Windows Remote Desktop Connection

• Software platforms: Jenkins, TeamCity, QuickBuilds


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• Supported SO Platforms: Unix, Linux

• Supported programming languages: Java, NodeJS,

Ruby, Python, Go, Scala.

• Supported cloud platforms: Mesos, Docker, AWS, Azure,

VMWare

• Test Driven Development): MVC4 .net, Mocha Js, Travis,

Circleci, CodeShip


• Web Testing Tools: Selenium (Hub, IDE, WebDriver), Api

Rest Test (PostMan)

9. Microstrategy Technical Support, Administration and Deployment

• Remote Desktop: Team Viewer /VPN

• BI Tools: MicroStrategy Developer, MicroStrategy Web

and MicroStrategy Mobile.

• BI Training: MicroStrategy Learning Portal.

• BI Support: MicroStrategy Object Manager,

MicroStrategy Enterprise Manager, MicroStrategy

Command Manager

• Database Platforms: SQL Server 2008 R2, PL\SQL

Oracle, Teradata

• ETL Tools: SQL Server Integration Services (SSIS),

Pentaho


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10. Datawarehouse (DWH) Modelling and Deployment

• Database modelling tools: Erwin Data Modeler, Mysql

Workbench.

• Database administration tools: Microsoft SQL Server

2008 R2, Microsoft SQL Server 2012, Microsoft SQL

Server 2014, Oracle 10g, Oracle 11g, Oracle 12C,

MySQL, Teradata 13, Teradata 15, Informix 11

• Multi-platform database tools: Navicat

11. Common Tools:

• Desktop Applications: Microsoft Office

• E-mail: Microsoft Outlook, Exchange

• Instant Messaging: Slack

• Issue Tracking and Project Management: Jira Atlassian

• Single Sign-on: Okta

• VPN: Pulse Secure, OpenVPN


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Service Description # 1

Service Name Windows Engineering Support

Service Description Monitoring, troubleshooting and improvement of the customer’s development, testing, stage and production Windows environments

Features Systems Management:

Provides a centralized management framework and toolset for managing and maintaining the customer’s technology assets.

Off Platform Services and Tools:

Provides tools to enable development team’s self-service releases, as well as product scanning utilities

Services Category Infrastructure Services

Service Type Enabling Services

Availability Services are guaranteed 24 x 7 x 365

Technologies used per Task

• Backup management: CommVault, NetBackup y Backup Exec.

• Cloud management: Amazon Web Services, Azure (IAAS/PAAS) & VCAC

• DNS management: Active Directory (Internal DNS), DNSMadeEasy, Dynect (External DNS)

• Infrastructure management: Active Directory, DHCP, DNS.

• Monitoring software: Nagios• Network management: Netscaler• Remote Access: Integrated Dell

Remote Access (iDRAC)Supported SO• Server manager: Cisco UCS – KVM

Manager• Supported SO Platforms: Windows

Server 2008 R2, Windows Server 2012 R2, Windows Server 2016

• Virtual platform management: VMWare VSphere Web

Services catalogue


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Service Name Network Operations Center

Service Description Ensure maximum availability and overall performance of the customer’s core equipment and network services. Also, provide supporting services for engineering and other technical teams.

Features Network Monitoring:

Server, application and database monitoring on the customer’s network using specialized management software tools based on preset rules and thresholds.

Incident Management:

Triage of alerts based on priority, and problem identification and major outages escalation.

Services Category Operation Services




• Application monitoring: IIS, Exchange• Database monitoring: MySQL, MS

SQL, Oracle• Firewall management: Fortinet• Network Monitoring: Nagios• Server monitoring for Linux, Windows,

Solaris: Dancer • Telephony status dashboard:

Graphana


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Service Name Database Operations Support

Service Description Designing, implementing, and maintaining the database systems; establishing policies and procedures pertaining to the management, security, maintenance to ensure maximum availability and performance of the standalone and cluster database environments.

Features Database Monitoring:

Monitoring of development, testing, stage and production databases environments and work with development teams to resolve issues.

Database Tuning:

Proactively analyze systems to determine pain points and bottlenecks to implement maintenance and enhancements plans.

Database Upgrading:

Ensure on-time, on-quality, on-target delivery of database upgrades and patching.

Services Category Infrastructure Services




• Command line management: CMD, Putty.

• Cloud Relational Database Management: Amazon Web Services, Aurora RDS

• Database backup: Red Gate Backup• Database monitoring: Idera SQL

Diagnostic Manager, Solarwinds Database Performance Analyzer, Oracle Enterprise Manager, Monyog

• Relational Database Management: Microsoft SQL Server 2008 / 2008 R2 / 2014 /2016, Oracle 11g, MySQL Percona

• Space provisioning: Storage Gorilla• Supported SO Platforms: Windows

2008 R2, Windows Server 2012 R2, Linux


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Service Name Security Operation Center

Service Description Monitoring, detecting, and isolating incidents and the management of a company’s security products, networks device security monitoring, security related to end - user’s devices and systems.

Features Data Collection:

Collection of security event logs and classification of asset value related to the business and security posture.

Threat Analysis:

Predictive Analysis and Anomaly Detection, Threat and Vulnerability Risk Analysis, Initial Forensic Analysis. Coordination of the security incidents response and remediation. Centralized Policy Management & Alerting.

Security Monitoring: Reporting and providing necessary data for security insight. Alerting of security events and appropriate escalation. Protection, Containment, Eradication of Virus/Malware and performance of respective corrective actions. Reporting and investigation of security incidents and intrusion attempts. Performance of in-depth analysis of exploits.

Services Category Application Services




• Supported SO Platforms: Windows y Unix / Linux.

• Security Platform: SIEM (Security information and event management system)

• IPS/IDS monitoring: Palo Alto, Source Fire, Protectwise

• VPN access management and auditing: Junos / Pulse Secure

• Monitoring Security Endpoint Solutions: FireEye, Symantec


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Service Name Analytics Operations Support

Service Description Monitoring, troubleshooting and improvement of Analytics tools in development, stage and production environments

Features ETL Administration:

Provides monitoring and administration service of ETL tools that assures completion of Data warehouse daily load and replication.

Tableau Administration:

Provides administration and maintenance service of Tableau server in different environments.

SQL Development:

Provides Database development service for ETL steps and Data quality validations.

Release monitoring:

Provides monitoring service of CI/CD process and support with DB project errors and merging branches.



Availability Business hours


• ETL Administration: Universal Controller (Stonebranch), SQL Server

• DB Development: SQL Server, MySQL• Code IDE: Visual Studio• Repository: Github• Release process: Octopus Deploy• Bundle Audit: Python.• Reporting: Tableau Server• Dashboards development: Tableau

Desktop• DB Monitoring: Database Performance

Analyzer (DPA Solarwinds)


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Service Name Release Engineering

Service Description Deploying releases in Octopus, via Liquibase or via SSDT, as well as, manual deploys into different databases in production environment of Database Engineering and Datawarehouse projects

Features Deployments:

Proceed with the review and deploy into Production environment of different projects.

Fix and support of Deployments:

In the case of failure, the project is reviewed and the necessary changes are suggested for the correct deploy of the project. Also, we suggest the good practices to avoid some of the most commons error in the deploys.

Tasks automation:

Analysis and perform of tasks automation to improve the deployment processes.





• Project deployment: Liquibase, SSDT, Octopus, SSMS.

• Project Repository: Github.• Remote Access: Windows Remote

Desktop Connection.• Supported SO Platforms: Windows

Server 2008 R2, Windows Server 2012 R2, Windows Server 2016

• Code Language: PowerShell scripts.• PowerShell IDE: Windows PowerShell

ISE• Data Base IDE: Microsoft SQL Server

Management Studio.


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Service Name Quality Assurance

Service Description Review, verification, suggestion and send notes if something is not adjusted to the specification provided and sending previous approval the requirements up to the client’s final approval.

Features Application Testing:

Analyze the requirements and ensure they are well implemented as the client requires, based on the specification.

Testing Documentation:

Documentation of functional, regression and integration testing plans.

Testing Management:

Management of testing standards and policies to be followed by the applications, products and improvements.



Availability Office hours


• Bugs repository: Bugzilla• Project management: Asana• Remote Access: Windows Remote

Desktop Connection• Versioning tool: Team Foundation, Git,

CodeReview• Testing Web Tools: Selenium (Hub,

IDE, WebDriver), Api Rest Test (PostMan)

• Performance Tools: GooglePageSpeed, Performance Analyze, Yslow, W3C Validator, Load Impact

• Test Driven Development): MVC4 .net, Mocha Js, Travis, Circleci, CodeShip



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Service Name Java Development

Service Description Software analysis, designing and development of scalable Java applications on highly transactional environments.

Features Development documentation:

Documentation of development standards and policies.

Java Development:

Analysis, design, development of applications in Java environments. Gather requirements from stakeholders. Maintenance of existent Java applications.

Development support:

Continuous support for improvement of current processes and research about alternative processes and innovative technologies.





• Automated testing: Junit, WebUnit• Bug & Issue Tracking: RedMine• Bugs repository: Bugzilla• Performance Tools: Google

PageSpeed, Performance Analyze, Yslow, W3C Validator, Load Impact

• Project management: Asana• Remote Access: Windows Remote

Desktop Connection• Software platforms: Jenkins, TeamCity,

QuickBuilds• Supported SO Platforms: Unix, Linux• Supported programming languages:

Java, NodeJS, Ruby, Python, Go, Scala.

• Supported cloud platforms: Mesos, Docker, AWS, Azure, VMWare

• Test Driven Development): MVC4 .net, Mocha Js, Travis, Circleci, CodeShip


• Web Testing Tools: Selenium (Hub, IDE, WebDriver), Api Rest Test (PostMan)


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Service Name Microstrategy Technical Support, Administration and Deployment

Service Description Implementation of Business Intelligence (BI) and Balance Scorecard (BSC) projects based on Microstrategy and according to the customer’s requirements.

Features Technical Support:

Participate in all the phases of the development’s project lifecycle to elaborate new models of information analysis. Gather and analyze the stakeholder’s requirements. Support to final users.

BI Administration:

Management, organization and priorization of the gathered requirements. Documentation of QA results.

BI Deployment:

Design and build Microstrategy Business Intelligence prototypes. Design, develop data load procedures and perform QA tests.





• Remote Desktop: Team Viewer /VPN• BI Tools: MicroStrategy Developer,

MicroStrategy Web and MicroStrategy Mobile.

• BI Training: MicroStrategy Learning Portal.

• BI Support: MicroStrategy Object Manager, MicroStrategy Enterprise Manager, MicroStrategy Command Manager

• Database Platforms: SQL Server 2008 R2, PL\SQL Oracle, Teradata

• ETL Tools: SQL Server Integration Services (SSIS), Pentaho


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Service Name Datawarehouse (DWH) Modelling and Deployment

Service Description Support and administration in modelling relational databases to build datamarts and datawarehouses.

Features DWH Modelling:Support, assistance and administration with a set of tools that can help us with the design and the modelling of datamarts and datawarehouse for our customers.

DWH Deployment:Design and build datamarts and datawarehouses. Design, develop data load procedures and perform QA tests.





• Database modelling tools: Erwin Data Modeler, Mysql Workbench.

• Database administration tools: Microsoft SQL Server 2008 R2, Microsoft SQL Server 2012, Microsoft SQL Server 2014, Oracle 10g, Oracle 11g, Oracle 12C, MySQL, Teradata 13, Teradata 15, Informix 11

• Multi-platform database tools: Navicat


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Appendix 1GLOSSARY

Service Categories:We can find the following categories in IT services:

Infrastructure Services

Application Services

Operation Services

Other services

Networking Security Authentication Orders

Storage Resources Sharing

Availability Provisioning

Operating Systems

Integration Supervision Licensing

Database Customization Management Support

Billing

Application Servers

Web Services Improvements Renewals

Web Servers Application Programming Interfaces (API)

Backup Improvements

Datacenter Quality Assurance (QA)

Network Operation Center

Marketing

Disaster Recovery

Business Intelligence

Sales

Analytics

Deployment


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Service Types:

According to ITIL v 3.0, there are three (3) types of IT services:

A. Core Services: Delivers the basic outcomes that the

customers expect. For example, e-mail service is your core

service as it allows customers to send and receive emails.

The customers see the value in the core service and the price

they are willing to pay is solely dependent on it.

B. Enabling Services: Let’s say that for your e-mail service

to function, you need to have certain other services in place

such as your infrastructure services for setting up servers,

networks and other associated components. The services

that are needed to deliver your core service are the enabling

services. The customer may or may not see the enabling

services, perhaps they don’t even exist in the eyes of the

customer.

C. Enhancing Services: These are services that are added

into the core service to make it more enticing to the customer.

In the e-mail service that is delivered to the customer, you

can add on several exciting features such as address book

lookup, recalling emails or detection and segregation of spam.

The add-on services are not mandatory for the core service to

function, but it adds value to the overall service.

From the customer’s perspective, all the enhancing services

put together along with the core service differentiate one

service provider from another, and could be the deal broker

for signing on services.

+1 (512) 994 1015

402 West Palm Valley Blvd # 266 Round Rock Texas 78664

[email protected]

www.aynitech.com

aynitech’s off-shore · liquibase or via ssdt, as well as, manual deploys into different...

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