az holding presentation - anti-fraud (eng)
TRANSCRIPT
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AZ HOLDING
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WE. AZ Holding has through the years become a recognized high performance leading market player in claims management, able to provide top quality service applied to anti-fraud sector. Types of accidents managed: vehicles, industrial buildings , boats, fire accidents and fleet accidents. The unique approach of AZ is based on three specific assets: backoffice staff which coordinate field agents operating on a high quality data management software.
AZ Holding has legal permission to operate in the insurance market according to the italian 134 T.U.L.P.S. law. The Group operate nationally, thanks to the three offices in: Milan, Rome and Naples.AZ Holding has an high expertice also in the high risk regions such as Campania, Basilicata, Puglia e Lazio.
AZ Holding
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CEO
CFO IT
HR Administration Management Control
Anti-fraud
OperationsBack Office
Field agentsIn house Staff
Performance Quality Control
Amministrative office
Business Intelligence
Protocols office Infoproviding
AZ Holding
Quality, Innovation & Processes Manager
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A-Zera s.r.l. has been established in 1974 in Naples by Antonino Restiono, who is currently the major shareholder of the Group.The company developed in the years thanks to investigation and infoproviding business.AZ Holding became a pioner in the anti-fraud sector, thanks to a vision oriented to new business solutions, now the Group is leader in the anti-froud insurance market.
HISTORY
1974 Foundation of A-Zeta s.r.l.
2000Starting of Anti-Fraud activities
2010 Join of «Protocollo Campania»
2015AZ Holding outsourcer of the
most important italian insurance companies
AZ Holding
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Paid-in share capital amounts to 9.600.000 euro. In 2015 revenue reached 8.3 mln euro. AZ Holding has more than 200 staff members including managers, consultants, experts and employees.
DIMENSION
GROWTHCAGR 18%
Thanks to the know-how, technology and specific skills dedicated to the creation of flexible processes and solutions, AZ Holding has grown exponentially in the last three years.
AZ Holding
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
8,000,000
9,000,000
Group revenue
2013 2014 2015
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EBITDA & NET PROFIT
*Unaudited
2013 2014 20150
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
900,000
398,442
695,369
851,500
Net Profit
*2013 2014 20150
500
1,000
1,500
2,000
2,500
881
2194
2400
EBITDA
17,58%
thousand euro
30%27,46%
*
AZ Holding
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ELITE GROUP
ITALIAN STOCK
EXCHANGE
On May 7 2014 AZ Holding has become part of the prestigious Elite Group of the Italian Stock Exchange. AZ Holding, alongside the best Italian companies, is on the ELITE path towards continued growth, change and leadership.
AZ Holding is one of 300 European companies ELITE Program of the Italian Stock Exchange (Borsa Italiana – LSE Group). AZ is the only company representing the financial services sector in ELITE. The ELITE Program is consolidating AZ’s focus on organizational excellence and governance to ensure a stronger brand and greater client outreach.
AZ Holding
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The AZ Holding data base incorporates hundreds of thousands of information and grows exponentially. New business areas interface with the world of big data. We use the most updated technologies to design new custom services the biggest national insurance companies.
BIG DATAAZ Holding
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ANTI-FRAUD
AZ Holding
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SERVICES
ADVANTAGESTime and cost cut on claims procedures of insurance companies, with consenquent improvement of client satisfaction rate.Fast legal assistance on accidents. AZ Holding is able to give support with an excellence team focused on operation and management side.
• Anti-Fraud (investigation of second level)
• Investigations of first level (investigation step by step)
• Civil liability
• Recovery of accidents protocols from legal authorities
• Investigations on health records
• Investigation on claims
AZ Holding
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COMPLIANCE
VALUES
AZ Holding has always paid attention to the corporate self-regulation integrated into his business model, for this reason the Group has adopted an intenal Code of Ethics dedicated to anti-fraud BU, subscribed by all employees.
.
The Gorup operates in compliance with the Code of Ethics focusing on princples: legality, integrity, fairness, impartiality and transparency.
AZ Holding
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OPERATIONS
HR
8 Back Office
1 Manager
50 Field Agents
2 Quality Control
AZ Holding
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Aci GlobalAIGAXACattolicaClaimexper srl - ZurichContèCorisFondiaria-SaiGeneraliGenerali FlotteGenerali Fondo AGenerali Fondo BGenertelGroupamaItalianaReale MutuaSheridanSogesa Ufficio Centrale ItalianoUnipol - SAI
VOLUMS OF ACCIDENTS35.835
Accident cases managed from 2012 to current month
AZ Holding
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PERFORMANCE
12%Legal waiver on accidents
Data from 2012 to current month
0
5000
10000
15000
20000
25000
30000
35000
40000
Number of Accidents Legal Waiver
AZ Holding
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CONTROL &
MONITORING
AZ Holding
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DATA SECURITYInternal IT and Claim Management System certified by ISO 27001.
In compliance with the ISO rules we operate with special attention to the following procedures:1) Plan 2) Implementing3) Monitoring4) Mantenance5) Risk assessment
DISASTER RECOVERY
Disaster recovery in 24 h
Compliance ISO 27001
AZ Holding
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INTEGRATION
S.I. Client
• Data extraction
S.I. AZ Holding
• Workflow data
S.I. Client
• Acquisition of workflow data
Process assesment to ensure any kind of data integration Flow control Automatization of data flow Web integration into encrypted channels
Crypto-WEB Crypto-WEB
AZ Holding
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MONITORING PROCESS
AZ Holding
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Calculation of margin
Project Codes
Acces per BU
Performance Timing
PLANNING MANAGEMENT
AZ Holding
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DB
Research Filter
PLANNING MANAGEMENTAZ Holding
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PROJECT2016Taking in charge
protocol (upload on AZ digital operation
system)
The system matchs data with past ones and is able
to provide Alerts for suspected cases
Identification of cases that needs further
investigation process
Identification of cases that needs further investigation
process (anti-fraud)
AZ Holding
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BUSINESS INTELLIGENCE SYSTEM
Claim Details
AZ Holding
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Milanvia Borgogna 2, 20122Ph. +39 02 760 22 442Fax +39 02 760 26 408
Napolesvia Santa Lucia 50, 80132Ph. +39 081 764 60 60Fax +39 081 247 11 60
Romevia F. Rosazza 46, 00153Ph. +39 06 693 194 05Fax +39 06 693 181 73
Pozzuolivia Antiniana, 2 80078Ph. +39 081 764 60 60Fax +39 081 247 11 60
AZ Holding