b. · 2014. 2. 24. · pioneer will seek to quantize customer reactions to qos, call functionality,...

2

The large size and diverse service offering affords Pioneer the opportunity to compare the operations of a FTTH network in suburban areas, copper DSL service in rural communities and sub broadband speeds in very rural areas using long reach copper technology. Pioneer also provides fixed broadband service to rural customers beyond the DSL loop length in areas where 700 MHz licenses are available. Our knowledge base and membership relations allow us to use current data (based on past surveys) plus collecting data regarding the customer’s experience in seeking to compare the differences in service delivery by technology.

The purpose of the experiment is to compare traditional digital telephony services to IP based telephony services. Pioneer will seek to quantize customer reactions to QoS, call functionality, device interoperability and call completion. We will ask each participant in the experiment to identify if they have disabilities and the services they use the most and gain the most benefits from.

B. Scope Pioneer has selected areas for the experiment that thus far have proven to be too expensive to serve with conventional VDSL broadband technology. These customers will be asked to participate in the experimental trial. The areas proposed include the following census tract and block numbers. Listed below is the general description of the geographic areas, current services being offered to customer demographics and other determining factors which make this experiment unique by generating empirical data for review. The experiment will include urban, rural and suburban areas that involve diverse population densities as they relate to the consumer’s ability to access education, healthcare and vocational needs. Pioneer already provides tower space for NOAA weather services but recognizes the customer’s need for up-to-date weather related information. Census tracks in which the underserved experimental area resides is provided in the table on the next page.

3

Pioneer Telephone Cooperative, Inc. February 20, 2014

Census Tracks Census Track Okarche Exchange

40017300201 40017300202 40073958400

Hennessey Exchange 40073958100

Ringwood Exchange 40093955100

Maps identifying each Census block is included in the construction cost is illustrated in Attachment A

Pioneer will be able to compare the costs versus benefits of providing these IP based services against the FTTH service delivery medium. By virtue of Pioneer’s large service area, the opportunity exists to invite customers outside the experiment area to provide test data that can be compared to the test data in the controlled area. The primary focus area of the experiment will be customers that are beyond the reach of FTTH or traditional VDSL technology.

C. Technical Parameters and Timeline Pioneer proposes multiple steps in building a next generation network test bed. This will include the following:

1. Creation of an ENUM database for use during the experiment and beyond. The ENUM will be connected to the newly installed Genband 2000 softswitch

2. Coordination of direct IP interconnection with other providers in the area such as LEC, CATV or Wireless providers. This will enable a broad range of connectivity bypassing the traditional TDM network

3. Make routing and database changes to take advantage of the direct IP interconnections

4. Validating 911/PSAP, local fire, police and hospital services using VoIP. Pioneer will work with entities having IP interface capabilities and making conversion to test operations

5. Verifying the implementation from a cyber-security perspective

4

6. Initializing the collection of metrics to track VoIP QoS in different bandwidth scenarios throughout the network

7. Reaching out to new customers in the selected tracts/blocks and contacting existing customers receiving new services to participate in the experiment

8. Implementing VoIP over DSL, FTTH and Wireless 9. Working with vendors, doctors and hospitals to validate inner operability

with medical devices, fax machines, security alarm systems, alerts and monitoring systems in a VoIP environment

10. Collecting additional metrics via monthly questionnaires to clients participating in the experiment through the web or mail

11. Develop a six (6) month initial analysis of results to fine-tune operations for months 7-12

Our current belief is that there will be no need for Regulatory Relief or Authorizations. Tribal Engagement is not needed due to the areas selected. However, the Native Tribes will be contacted during the experimental process to identify areas where IP tests can be conducted and included in the overall results.

D. Other Governmental Entities Pioneer has numerous local and county jurisdictions within the geographical areas of the experiment. While their offices do not reside in the areas where the funding will be provided, they do deliver services to those consumers. These agencies will be encouraged to participate in the experiment.

E. Public Safety Pioneer will ensure that all public safety facilities remain intact regarding reliability and functions as currently being offered. No NG911 services are offered within the test area to date. Pioneer will continue with the experiment to maintain safeguards to ensure public safety functionality continues during adverse conditions and that essential communications services for safety of life and national security are maintained. Backup power systems will continue to meet requirements as well and Pioneer will continue to meet the outage reporting and CLEA requirements

F. Presumptions Pioneer will work to maintain network reliability following best practices during the experiment. Pioneer will continue to support emergency alert and public safety priority services at the current level as offered by the existing network.

5

G. Universal Access Pioneer will maintain its requirement to provide services to persons with disabilities and the experiment will not jeopardize their access to communications. Pioneer will protect the interest of specific vulnerable populations, maintain Universal Service Status Quo, and preserve and enhance broadband access within the experiment area.

H. Competition Pioneer will continue its wholesale arrangement and make sure that the experiment will have no impact on the wholesale customers and ensure that no customers are penalized as a result of the experiment. Pioneer will maintain intercarrier compensation and interconnection requirements to safeguard customer functionally is equivalent to the service levels as provided prior to the experiment.

I. Consumer Protection Pioneer will hold to its current customer protection policies and will ensure that customer privacy, truth in billing, slamming, cramming, local number portability and routing will be maintained at the same level as prior to the experiment.

J. Customer Notice for Service-Based Experiments Pioneer understands that it is critical to provide a proper, adequate and clear understanding of the experiment and the obligations that are placed on the customers, who elect to participate in the plan. Pioneer will convey to the customer the following:

Customers may opt in or opt out of the experiment after it has begun; Timing of any changes; Features of the provider’s existing technology will no longer be available

on the new technology and how that may impact third-party devices and services the customer uses (e.g., medical monitoring services);

Provider’s services will change including any differences in prices, terms and conditions;

Availability of experiment information as it relates to the customer experience;

Any other details regarding the experiment that will be of relevance to customers.

K. Data Collection and Reporting Expectations Pioneer will collect data and develop reports, which are timely and useful to evaluate the experimental and non-experimental areas. The data will include survey from

6

customers regarding their satisfaction with the experimental technology. The data collection will also include, but is not limited to the following:

During the experiment sign up process, Pioneer will supply a survey to each customer participating in the experimental inquiring if they have disabilities, their ethnic background, their age and if the customer resides on tribal lands.

Pioneer will track customer satisfaction using the current DART (Dispatch, Assignment, Repair &Test) system in which customer complaints, response times and diagnosis of trouble tickets are logged. Members of the network operations and maintenance team will include extra questions in the queue to ensure that incidents of IP issues are captured and made available for review.

Pioneer will place all customers with in the experiment area inside a control group and will measure their satisfaction against the satisfaction levels of traditional service customers with the same demographics and terrain. Satisfaction level will also be initiated with a control set of customers and demographics ranging from suburban and rural communities spread across the entire company service area.

Data is collected weekly from the automated system. Software will be developed to cross reference the data by time and technology. The data will be kept for one year and will be made available for further analysis by the commission if requested. However, before being released by any party, Pioneer will ensure no CPNI data is made available or derived from the data provided.

Pioneer will submit the report to the FCC on a quarterly basis including any survey and trouble ticket information as generated.

Pioneer, when known, will provide specific data concerning disabled consumers’ access to the network throughout the experiment. This will include any descriptions of challenges and improvements that have been made resulting from the experiment/customer experience.

Pioneer will maintain traffic records for the interconnection of IP facilities as well as existing SS7 trunks. This data will also be analyzed and compared to existing agreements. The data will include copies of agreements, request for agreements, time to reach agreements and issues disputed during the negotiations.

Pioneer will measure the transition impact of government functions as currently being performed versus the impact experienced during the experimental process.

7

Pioneer has a network management system, with the capability to record information such as latency jitter packet loss and data rate. Pioneer will use the system to conduct sample measurements throughout the experiment in monitoring the network functions and ensuring the service objectives of the network are met.

Pioneer’s backbone IP network is currently in place. Additional steps will be made to ensure that backup fail over systems are in place and operational to monitor and improve MTBF and MTTR. Pioneer will outline the network that is currently in place to illustrate that dual-homing, DNS security and redundancy for the complete IP network is available..

Pioneer will identify the differences in what services are available to customers that participate in the experiment and what services are available outside of the experiment.

L. Cost for Experiment: Pioneer proposes the cost to complete the experiment to be the following:

Unit Total Section TotalVDSL Equipment for new area $1,429,000

Total VDSL Equipment $1,429,000

ENUM - Switching Equipment $176,000Upfront Costs for System and Implementation $25,000Monthly recurring costs for one (1) year ($2,500 x 12) $30,000Interconnection to new carriers for one (1) year $10,000

Total ENUM $241,000

SoftwareDeveloping additional software for NMS $10,000Developing additional software for DART $8,000

Total Developmental System Software $18,000

Surveys $16,000Data analysis and storage for one (1) year $16,000Reporting to FCC for one (1) year $15,000

Total Survey and Analysis $47,000

Total Experiment Costs* $1,735,000Cost over and above the existing currently received.

Pioneer Telephone Cooperative, Inc.February 20, 2014

Total Experiment Cost

8

The experimental project as outlined above shall meet the FCC goals to collect sufficient IP Transaction data to assist in the further development of other national projects.

Respectfully Submitted,

Scott Ulsaker Division Manager Inside Plant Services Pioneer Telephone Cooperative P.O. Box 539 Kingfisher, Ok 73750 www.ptci.com www.pldi.net Attachment A – (Pages 1-3)

Digitally signed by Scott Ulsaker DN: cn=Scott Ulsaker, o=Pioneer Telephone Cooperative, Inc., ou=Inside Plant, [email protected], c=US Date: 2014.02.20 20:44:05 -06'00'

40093955200

40093955100

2134

2020 2351

2272

2338

10881069 2032

2045

2145

22771314 2191

2302

1081

1044

1086

1094

2126

1263

2130

2016

1377

2188

2220

1399

1389

1334

2273

2280

2404

1367

1386

1412

2227

2251

2269

2283

2304

26062068

1280

2214

1265

1082

1310

2057

1001

1266

2150

1384 2320

2250

2275

1443

14171457

2195

2309

2303

1038

1453

2363

1350

1400

2313

1302

22791414

1040

1277

2364

1092

12832137

2323

2010

10001041

10781037

21332136

217112941299

1087

2607

2625

2321

1402

2312

2064

2001

2022 14362014

2359

2317

2016 2000

1267 1268

2215

2361

2605

2332

1365

2322

14071383

1418

2298

2139

1465

2318

10961085

1430

1080

1286

1036

1076

1091

2138

2144

1262

2019

1300

1370

2229

2003

22381355

1368

13971445

2200

2007

2013

2142

1424

1371

2300

2362

1374 2207

1378

2230

2270

2011

2035

1346

1388

1352

2036

2031

14332314

2058

1067

12781264

1290

2015 2013

1295

1309

1309

1309

2046

2210

1364

1342

2252

1415

1398

2310

2062 23392339

2197

1270

1380

2325

2353

2282

2146

14352006

1385

2237

2248

2249

2240

2346

2149

1379

1405

1404

13921416

1408

22841421

2192

21712384

1289

1301

1456

2268

1084

1422

2004

2140

1281

2143

20181079

2324

2012

20602385

1068 2039

1288

2209

2211

1303

2148

2218

23072017

2349

1437

2002

22422241

1275

1293

2274

2276

2147

14061395 2245

2228

2243

2285

1279

2356

1093

2019

212512691273 1285

2017

2030

2044

2041

2311

2308

2077 2077

1090

1271

1291

2617

1298

1373

1376

2118

2160

2206

22441381

1387

2278

1391

1390

2199

22011410

2059

1012

2119

2239

1369

2328

2281 2623

1427

26322608

1375

2202

1420

1419

1423

2120

2316

1070

1471 2043

20382128

2168

1083

2042

2034

2315

1042 1043

1077

1089

2129 2037

1282

1297 1296

1287

1304

2319

2033

2124

2180

2219

2123

1343

1394

1393

2271

1411

2196

2008

2216

2023

2620

1372

2329

2360

2306

2352

2205

2203

14031382

1363

21931401

1396

1095

2159

2009

. MONTE R. LEE & COMPANYCONSULTING ENGINEERS100 N.W. 63rd STREET, SUITE 100OKLAHOMA CITY, OK 73116Ph (405) 842-2405 FAX (405) 848-8018

WEBSITE WWW.MRLENG.COM

RINGWOOD CENSUS BLOCKS FOR CENSUS TRACT 40093955100

0 0.5 10.25Miles

ATTACHMENT A (1 OF 3)

40073958400

40017300202

40017300201

1228

3008

1220

1139

1147

1154

1231

1210

3010

1080

1084

107121151138

1212 1161

1122

1085

1082

2063

1099

1015

1134

1219

1226

2121

1007

1055

1163

20691076

1089

1208

2000

2059

3012

2055

2061

1016

1166

1088

3007

1117

11521153

1126

1137

3014

2119

1145

2049

1124

1216

1218

1232

2054

3017

2118 1214

1132

1079

2066

2062

1100

1072

2050

1123

1136

3188

1091

1012

1141

10751105

2114

2116

11031102

1101

1010

2060

2018

1014

1107

1058

2122

1024

1159

1201

1104

2056

2057

1078

1119

3011

1207

1128

1081

1245

1202

1143

1060

1056

2001

1150

1120

1148

1131

1142

2016

2015

1008

1239

1009

1215

1025

3353

3013

1028

1129

3019

1221

1118

1125

1140

1073

3016

1106

1083

1213

11091114

3189

2064

1238

3009

1144

1029

1087

1237 12031222

1013

2113

1200

1130

1086

1209

1127

1211

2051

1011

1133

1167

1059

1149

1229

1077

2013

1151

1204

1233 1240

2022

10661069

1204

1246

1011

1228

1229

1306

1212

1018

22651221

1073

12341235

22701193

1247

1211

13011252

1017

12062258

1019

1024

10231063

1230

1072

1249 2279

2300

1060

1070

1218

1238

1233

2282

2255

1263

2073

1210

1068

1016

1236

1192

1065

22542257

2274

2280

1202

20721232

2281

1021

1289

1224

2284

1256

1215 2276

1005

1076

1191

2075

1205

1217

2272

1071

1240

1216

228312371020

2277

2263

1308

1196

1067

2286

1220

1207

1214

1004

1075

1074 2264

1010

1213

10582074

1022

1227

11951200

1239

2259

1064

12081209

1261

1219

1201

1231

1062

2278

1299



OKARCHE CENSUS BLOCKS FOR CENSUS TRACTS 40073958400,

40017300201,40017300202 0 0.45 0.90.225Miles


40073958100

400470012002250

22214392

4469

2244

2258

2243

2261 22702262

2223

44082220

44072201

2206

2265

4391

4406

22572271

439043862240

2217

2263

440344094401

2202

2260

22514385

446844674405

2266

4389

2222

43942252

2269

2208

2219

44042218

2216

22282207

4388

4402 4400

2242

2259

439522042253

2226

22452268

4271

1102

1072

4158

1227 1282

4259

1252

2007

4024

1169

3133

1192

2010 4045

1062

11042040

3128

11684132

4063

1176

40874108

1001

3006

40363011

40302013

3139

4175

1069

2039

30812119

11861180

4191

2075

2136

1191

1305

1291

1198

128412921295

3042

4265 4260

1002

4530

4138

1210 41604164

41814174

1289

4249 4247

2006 4245

2017 4059

1055

4067

1057

4127

1213 1166

2131

2011

12074273 4182

1260

21463129

4183

4091

4122

1106

41621167

1224

1290

4270430512461242

2016

4055

4098

2008

4046

2024

3136

1004

1245

1197

4267 4256

4279

40571056

4049

4157

4210

4186

4299

12861279 4302

2016 4264

4027

3119

2026

1195

4089

4022

4043

4069

409010752051

1164

4054

4134

1185

4123

1067 2018

2069

2000 4266

1079 1060

3019

2121

4081

4114

4066

40864113

4307 4272

2004

2019

3014

4033

4029

4079

3044

30432140

4296

41024100

4253

2020

41674282

4274

4283

4099

4295

4163

1247

4261

4026

4095

4060

3003

4048

4051

4104

4088

30402058

1163 2143

1172

1209

4252

4062

2032

1178

4040

4056

1280

2034

3041

3007

2033

41064119

4141

117111821179

42864290

4189

4277

4258

2012

2030

4032

4047

4023

2057

3126

1194

1297

1201

1251

4041

4101

4255

4173

4269

4209

1203

1231

4297

1243 12061248

12931288 1278

4120

4142

3000

4039

40744052

40803020

4121

41391165 4133

1211

4168

4291

1181

4166

1076

2012

2007

2003

4110

2148

1068

40924097

1109

4170

4165

4177

1285

2001

1241

30041054

2019

4115

3026

1208

1212

1205

3039

4311

4169

4280

4301

3018

1071

4188

4228

41844281

2038

4071 4073

4534

4068

1103 2053

11054140

2144

41284542

4159

2036

10031006

1059

2139

4061

2014

4275

4028

4178

4109

4129

1066

4037 4094

41054103

21454116

3127

4300

4180

4303

3002

3008

2009

40584044 4070

40354082

4293

31183037

4308

4176

4111

1296

3031

42141249

4161

1200

4304

2035

4083

20064042

41362133

2142

2151

4031

41314284

1061

4096

2134

2001

40503010

12144287

1223

2137

4124

1177

4171

1078

1077

4529

45331294

426842501253

4312

1170

30092020

1283 4276

1258

2060

4093

3038

41173121

1174

2052 3029

3116

11754289

1053

43064254

430920171268

1265

1108

1259

4072

2015

20212022

4064

3032

3109

3053

4257

4130

3005

2126

2054

2135

1226

1202

4251

20141267

4135

2065

12444527

2000

1107

4085

2055 2132

3114

2141

2002

4034

4137

4294

4038

4185

30152031 2028

1005

4065

3111

11831193

3130

1204

4172

43104262

4528

3066



HENNESSEY CENSUS BLOCKS FOR CENSUS TRACTS 40073958100

0 0.65 1.30.325Miles


b. · 2014. 2. 24. · pioneer will seek to quantize customer reactions to qos, call functionality,...

Documents