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Outsourcers' perspectives and adviceTranZ-Arabia IMarch, 2013MOHAMEDHASSAN

© 2013 Arabize ltd. All rights reserved.

Content• From outside• Friendly advices– Tools– Pricing– Quality– Commitment– Communications– Specialization

• General recommendations• QA

© 2013 Arabize ltd. All rights reserved.

Tools• Different tools• Expertise• Legal copies• Known issues• Latest versions• Machine translation• Workarounds• Stay updated

© 2013 Arabize ltd. All rights reserved.

Pricing• Learn how to price• Set your own rules• Value your work• Think about others• Future effect on you and others• How outside world see us– Inconsistent– Bargaining– Accept pressure

© 2013 Arabize ltd. All rights reserved.

Quality• Standards• One Arabic• Requirements• Deliverables• Service definitions• Outsource to colleagues you guarantee quality• Quality control tools• Be objective and honest• Be open to feedback and honest in your reply

© 2013 Arabize ltd. All rights reserved.

Commitment• Deadlines• Instructions and references• Honesty/Integrity• Can/cannot do• Mind the time difference• Weekends• Contracts, SLA, and NDAs

© 2013 Arabize ltd. All rights reserved.

Communications• Channels (email, other channels)• Internet• Skills• Elaboration and educate• Respect others• Be specific• Mind the time difference• Website

© 2013 Arabize ltd. All rights reserved.

Specialization• Domain• Tools• Projects• Tasks

© 2013 Arabize ltd. All rights reserved.

General Recommendations• Think global you are in the cultures business• Think about others• Think about the whole market• Think about your language• You are representing your country, culture,

language, and region• Be knowledgeable and open• Value your work• Plan short and long-term

© 2013 Arabize ltd. All rights reserved.

Q&A

mohamed.hassan@arabize.com

Thanks