b11 what is your cq
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What’s Your CQ?Cultural Intelligence
In a Multicultural SettingMelissa PedersenMaria Brzeska
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• To understand the concept of “Cultural Intelligence” and how it is developed and enhanced
• To raise awareness of the need for cultural understanding and improved intercultural communication
Objectives
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Facts About Recent ImmigrantsCompared to prior 2000• May live in ethnic enclaves but not clearly defined neighbourhoods • Participate in mainstream politics• Intermarry more often • Are more highly skilled and educated • Are entering a globally aware society more willing to engage in cultural exchange
Source: Michael Adams, Unlikely Utopia, Penguin Canada, 2008
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Canada’s Multicultural Society
Multiple Cultures Intersecting
Keeping their own DistinctionsForming
the Fabric OrganicChangingSociety
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We come not knowing what we don’t know!
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We Don’t Know What We Don’t Know
Activity 1:
Share with your group 3 things you didn’t know about Canada when you came.
If you are from Canada, share 3 things you didn’t know about another culture here or while travelling.
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• Covert and Overt• Shapes our perceptions, judgments and ideas about self and others• Often unconscious• Multi-layered• Carried in our language• Organic
Culture
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Cultural Intelligence• Idea first related to global business relationships• Understanding how culture impacts behaviour is
key to global business success• Can be applied to understanding, predicting and
integrating behaviour in a multicultural environment• A set of attitudes, skills and levels of awareness• Lead to appropriate, respectful and relevant interactions with others• Developing a mindfulness to observe and interpret without judgment
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Developing CQ
Culture Centric Culture Relative
DenySee “them” and “us”
Polarize with one culture as “superior
MinimizeCultural blindness
Highlight commonality
We are all alike
AcceptSee the differences
May respond inadequately
AdaptRecognize patterns of differences
Shiftperspective and behaviour according to cultural context
IntegrateSee patterns of differences
Respond Effectively
Incorporate a multicultural identity with a cultural perspective
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Increasing CQ Starts with You Knowing YOU!
Be aware of your own attitudes, biases
and preconceptions
Activity 2: Check Out
Your Biases!
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It Continues with Understanding the Acculturation Process - Beginning
with Culture Shock
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Culture Shock Sudden immersion into an environment Not certain about expectations Results from a new, different way of life Affects ability to live as independently
as in the native country
Can be overwhelming Can last months to years Knowing how to cope = difference
between happiness and depression
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Roots of Culture Shock• Confusion• Loss of support• Physical disorientation• Cognitive fatigue• Unfamiliar body language• Familiar behaviours don’t work• Role change• Personal change
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Activity 3: What is your name?
Russian Alphabet
Korean Alphabet
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Euphoria Acceptance, Commitment
Recovery, Adjustment
Disappointment, Frustration,Anger
Stages of Culture Shock
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Possible Signs of Culture Shock
Isolation
Feeling homesick
Fatigue
Hostility, negativity, stereotyping
Family difficulties
Sadness, lonliness, anxiety
Trouble concentrating
Feeling left out, misunderstood Frustration
High energy, mood swings
Apathy
Resistance
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Activity 4: Voices of Culture Shock
Read your letter with your group and discuss:• Where do you think the
newcomer in your letter is
in the cycle of adaptation?• What do you think would
be the depth of their Culture
Shock and why?
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Activity 5: Culture Shock Time Line
• Follow the instructions for Activity 4 in your handouts.
Euphoria
Anger, Disappointment, Frustration, Depression
Acceptance, Integration
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CQ: Developed through Communication
Communicating is everyone’s responsibility
Verbal Intercultural Communication
WhoWhat WhyWhereWhenHow
Behavioural Communication Body Language Actions ReactionsEmotional Communication Big and small gestures Over-time reinforcement
X
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CQ and Body Language
• Gestures may have different meanings in different cultures• Different cultures may have different gestures• Personal space• Eye contact
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Gestures Speak Louder than Words
Every Culture has Body Language that belongs to that Culture.
Look at Activity 6. Discuss the gestures and their meanings with your group.
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How to Increase CQ
• Break Assumptions• Empathize • Involve • Open your mind• Increase sensitivity• Be curious
Adapted from Neil Payne, Managing Director and Middle East Trainer, Kwintessential
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Activity 7: Scenario
• Read the scenario about Interconnection, Inc.• Discuss with your group where the situation falls on the
CQ continuum• What would you do to move the situation further along
toward Culture Relative?
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Developing CQ
Culture Centric Culture Relative
DenySee “them” and “us”
Polarize with one culture as “superior
MinimizeCultural blindness
Highlight commonality
We are all alike
AcceptSee the differences
May respond inadequately
AdaptRecognize patterns of differences
Shiftperspective and behaviour according to cultural context
IntegrateSee patterns of differences
Respond Effectively
Incorporate a multicultural identity with a cultural perspective
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The Elephant Allegory
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Any
Questions