b2b+ one2one: relationship marketing

9
Relationship Marketing The Competitive Drivers & Criteria for Personal Marketing & Sales Initiatives 5/7/2009 Nick Ursini, University of Phoenix

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B2B + One2OneMarketing to business is a tough job. It is especially challenging when budgets are tight and the product’s personality is a bit routine. Nick Ursini and Jim Savage will facilitate a lively discussion with concepts and examples showing how relationship-marketing principles can help build long lasting company-to-company relationships. Bring your own examples to help bring added life to the discussions.Please join us!When:Thursday, May 14, 20097:45 a.m. to 9:00 - 9:15* a.m.Where:University of Phoenix located at 9050 Centre Point Drive in West Chester. The meeting will be in classrooms located on the first floor in either room 106 or across the hall in room 105.

TRANSCRIPT

Page 1: B2B+ One2One: Relationship Marketing

Relationship Marketing

The Competitive Drivers &

Criteria for Personal Marketing &

Sales Initiatives

5/7/2009Nick Ursini, University of Phoenix

Page 2: B2B+ One2One: Relationship Marketing

Competition Continuum

5/7/2009Nick Ursini, University of Phoenix

Page 3: B2B+ One2One: Relationship Marketing

Components of Competition (Porter’s Five Forces Model)

5/7/2009Nick Ursini, University of Phoenix

Page 4: B2B+ One2One: Relationship Marketing

Factors Related to the Purchase Decision Process

5/7/2009Nick Ursini, University of Phoenix

Page 5: B2B+ One2One: Relationship Marketing

Types & Number of U.S. Business Customers

5/7/2009Nick Ursini, University of Phoenix

Page 6: B2B+ One2One: Relationship Marketing

Characteristics of Business Buying Behavior

5/7/2009Nick Ursini, University of Phoenix

Page 7: B2B+ One2One: Relationship Marketing

Organizational Buying Criteria

5/7/2009Nick Ursini, University of Phoenix

Page 8: B2B+ One2One: Relationship Marketing

Five Roles in the Buying Process (who to sell to and what message to craft)

Also called Analyzer

Not buyerNeeds Assessor

Political culture

5/7/2009Nick Ursini, University of Phoenix

Page 9: B2B+ One2One: Relationship Marketing

How the Buying Situation Affects Buying Behavior

5/7/2009Nick Ursini, University of Phoenix