b5 managing best practices in the settlement sector
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MANAGING BEST PRACTICES IN THE SETTLEMENT SECTOR
Facilitated by: Mohamed Al-AdeimiCoordinator - Newcomer Settlement Services
South London Neighbourhood Resource [email protected]
and
Helena RumleyClient Services Integration SpecialistEmployment Programs and Services
Dixie Bloor Neighbourhood [email protected]
I. Introduction • Transparency among the service providers • Knowledge acquired • Most Executive Training Is Done All Wrong- Allan Fine
II. Modernized Settlement• Logic Model• Annual Project Performance Report (APPR)
III. Managing Service Delivery• Collaborative Approach: inclusive, within the organization,
neighbourhood, city-wide and beyond• Partners and networks
AGENDA
What are your expectations of today’s session?
What drives you to achieve high performance?
believe
behavior
power
high performance
experiment
take risks
feel safe
passion
possibilities
conviction
devotion
Canadian Experience
Class
Do you believe that your organization’s mission and value are clear and relevant?
What are your beliefs about your organization's ability to effectively learn and adapt in changing environments?
How are your beliefs, (positive or negative), communicated throughout the organization?
Faith
Canadian Experience
Class
Faith
Faith is about what we believe, and our beliefs drive our behavior.
As a leader you have the profound power to both shape and interfere with the faith within your organization.
As you create a culture of high performance, perhaps one of the most important questions you can ask yourself is: Is it safe for my leaders, teams, and employees to experiment? Do they believe it's safe?
Immediate Outcomes
Program Components
CIC Strategic Outcome 3
Outputs
Intermediate Outcomes
Policy Development, Program Design and Management
Policy and Program Development
Settlement Services
Program Implementation and Management
Needs Assessment and Referrals Support Services
Information & Awareness
Services
Employment-related Services
• Initial and on-going needs assessments (including language assessments)
• Referrals to CIC-funded and community settlement services
Enabling services:– Childminding– Transportation
assistance– Provisions for
disabilities
Other support services:
– POE reception services– Translation– Interpretation– Settlement/ crisis
counselling
• Information products
• Orientation sessions
• Promotion and outreach
• Labour market bridging
• Job search skills training
• Labour market information
• Workplace orientation
23. Successful integration of newcomers into society and the promotion of Canadian Citizenship
1. Policies and programming align with departmental and government priorities
2. Program models are evidenced-based, informed by stakeholder input and address the barriers & needs of both newcomers and communities
3. Standards, tools, resources and program coordination support the effective delivery of services)
4. Services are efficiently delivered
5. Provision of settlement services across Canada that achieve comparable outcomes
6. Clients, service providers and CIC are aware of newcomer settlement needs
7. Referrals and personalized settlement plans are based on assessed settlement needs
19. Newcomers find employment commensurate with their skills and experience
20. Newcomers enjoy their rights and act on their responsibilities in Canadian society
21. Canadians provide a welcoming community to facilitate the full participation of newcomers into Canadian society
22. Newcomers contribute to the economic, social and cultural development needs of Canada (in PAA)
8. Target population is aware of CIC settlement services
9. Timely, useful and appropriate CIC settlement services are available in the Official Language of choice (in accordance with the Official Languages Act and Policy)
10. Clients obtain the CIC settlement services they need to deal with settlement issues as they emerge
Language Learning &
Skills Development
• Language training
• Other skills/ life-skills training
11. Clients have timely, useful and accurate information needed to make informed settlement decisions
12. Clients understand life in Canada including laws, rights, responsibilities and how to access community resources
13. Clients have the official language skills needed to function in Canadian society
14. Clients have the skills/life-skills needed to function in Canadian society
15. Clients have knowledge of the Canadian work environment and are connected to local labour markets
16. Clients have the skills to find and apply for employment
17. Clients are connected to the broader community and social networks
18. Program participants are aware of newcomers’ needs and contributions and are engaged in newcomer settlement
• Strategic plans• Policy, priorities,
standards and outcomes • Performance
measurement strategy and national reports
• Horizontal coordination• PT consultations• Research analysis/ and
reports• Funding allocation
• Operational plans• Program delivery materials and
tools• Functional guidance & training • Data collection and
regional/local/SPO reports• Regional, local and SPO
coordination• Service delivery capacity building• Best practices and info sharing• Contribution agreements
Community Connections
• Individual and community-level bridging, e.g.:
– Host/ mentor matches– Volunteers engaged trained
and supported
• Cultural awareness, anti-racism, and welcoming communities services
E
A B C D
Expected Results
A - Orientation
B - Language/Skills
C - Labour Market Access
D – Welcoming Communities
E - Program and Policy Development
Citizenship and Immigration Canada - Settlement Program Logic Model – June 2008
Where do you get your energy?
energy
Fuel
obligation
inspiration
overcome challenges
idea commitment
motivate
excite
Is your team's energy positive and directed toward accomplishing the purpose of the organization?
As a manager, how will you maintain the momentum within your organization?
How do you manage the knowledge that you have?
Fire Fire is about energy, passion and commitment. We often see its flame in companies that do great and inspiring things.
It's the fuel that enables people and teams to transcend their normal abilities and overcome challenges to achieve performance breakthroughs.
There is a powerful relationship between faith and fire. Once people escape old beliefs they begin to see new possibilities (that's faith), and then their fire grows.
Annual Project Performance Report (APPR)
• What are some of the questions that challenged you or were not clear?
• How did you overcome these challenges?
What’s next?
common structure
common language
decision-making process
interact effectively
reduce interference
Is the team's energy positive and directed toward accomplishing the purpose of the organization?
As a manager, what have you done to reduce interference that blocks the fire within your team or organization?
One of the most effective ways to improve focus within an organization is by providing managers and employees with a common structure and language for the decision-making process.
A sound coaching method can help you accomplish this.
Great managers cultivate focus so that their team members can interact more effectively, significantly reduce interference and improve their performance with faster and more accurate decision-making.
Focus
An inside-out approach is not so much about getting immediate results as about creating a culture of high performance that gets results consistently. When you help to eliminate interference in the minds of your employees, you enable them to consistently apply knowledge, increase faith, fire and focus, and work together creatively and synergistically to accomplish shared goals.
Summary
• Collaborative Approach: inclusive, within the organization, neighbourhood, city-wide and beyond
• Partners and networks
Most Executive Training Is Done All Wrong
http://www.forbes.com/2011/02/16/executive-training-coaching-knowledge-leadership-managing-development.html
By: Allan Fine02. 16. 2011
THANK YOU
Helena RumleyClient Services Integration SpecialistEmployment Programs and Services
Dixie Bloor Neighbourhood CentreMississauga
Mohamed Al-Adeimi Coordinator, Newcomer Settlement ServicesSouth London Neighbourhood Resource Centre1119 Jalna Blvd., London, ON N6E 3B3Phone: 519 686 8600 ext. [email protected]