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BABOK® v3 Demystified Webinar Series
Chapter: Chennai IIBA® Chapter
Date & Time: 30-Mar-17 | 6:30 to 7:30 PM IST
Topic: Process Analysis
Presenter: Mohan Kumar Subramani, CBAP®
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Process Analysis
• Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.
Process analysis is used for various purposes including:
• Recommending a more efficient or effective process
• Determining the gaps between the current and future state of a process
• Understanding factors to be included in a contract negotiation
• Understanding how data and technology are used in a process, and analysing the impact of a pending change to a process
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Process Analysis Common changes made to processes in order to improve them include:
• Reducing the time required to complete a task or tasks in the process
• Modifying interfaces or hand-offs between roles and organizational units to remove errors, including the reduction or elimination of bottlenecks
• Automating steps that are more routine or predictable
• Increasing the degree of automation in the decision making required by the process
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Elements: Identify Gaps and Areas to Improve
• Identifying gaps and areas to improve helps to identify what areas are in scope for analysis
• Identify gaps between the current and desired future state
• Identify what gaps and areas are value and non-value added
• Understand pain points and the challenges of the process from multiple points of view
• Understand opportunities to improve the process from multiple points of view
• Understand the relationship of the gaps and areas to improve to changes in the enterprise
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Elements: Identify Root Cause
• Identifying the root cause of the gaps and improvement areas ensures that the solution addresses the right gap and area.
When identifying the root cause, business analysts understand:
• There may be multiple root causes
• The inputs leading to the gap or area of improvement
• Who the right people are to identify the root cause, and
• The current measurements and motivators in place for those owning or performing the process
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Elements: Generate and Evaluate Options
• Generating options and alternative solutions to solve for the gap or area of improvement helps the team evaluate and see different points of view for improving the process .
• It is important for stakeholders to be involved in identifying the impact, feasibility, and value of the proposed solution relative to alternative options.
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Elements: Common Methods
SIPOC :
• SIPOC is a process analysis method that originates in the Six Sigma methodology and has been more commonly adopted as a process analysis method outside of Six Sigma.
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Elements : Value Stream Mapping (VSM)
• Value stream mapping (VSM) is a process analysis method used in Lean methodologies
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Strengths
• Ensures solutions address the right issues, minimizing waste
• Many different techniques and methodologies can be used and provide teams with great flexibility in approach
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Limitations
• Can be time-consuming
• There are many techniques and methodologies in process analysis. It can be challenging to decipher which to use and how rigorously to follow them, given the scope and purpose
• May prove ineffective at process improvement in knowledge or decision intensive processes
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About Fhyzics
Fhyzics, a leader in Business Analysis Services and Training, is an Endorsed Education Provider [EEPTM] of International Institute of
Business Analysis [IIBA®], Canada.
www.fhyzics.com
For more details about our course, please speak to Bharathi at +91-900-305-9000
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Thank You Webinar Platform Compliments from
Fhyzics Business Consultants Private Limited
Presented By
Mr. Mohan Kumar Subramani, CBAP®
Business Analysis Faculty