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2J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council

Background and objectives

Survey methodology and sampling

Further information

Key findings & recommendations

Summary of findings

Detailed findings

• Key core measure: Overall performance

• Key core measure: Customer service

• Key core measure: Council direction indicators

• Individual service areas

• Detailed demographics

Appendix A: Detailed survey tabulations

Appendix B: Further project information


Welcome to the report of results and recommendations for the 2017 State-wide Local Government

Community Satisfaction Survey for Hindmarsh Shire Council.

Each year Local Government Victoria (LGV) coordinates and auspices this State-wide Local

Government Community Satisfaction Survey throughout Victorian local government areas. This

coordinated approach allows for far more cost effective surveying than would be possible if councils

commissioned surveys individually.

Participation in the State-wide Local Government Community Satisfaction Survey is optional.

Participating councils have various choices as to the content of the questionnaire and the sample size

to be surveyed, depending on their individual strategic, financial and other considerations.

The main objectives of the survey are to assess the performance of Hindmarsh Shire Council across a

range of measures and to seek insight into ways to provide improved or more effective service delivery.

The survey also provides councils with a means to fulfil some of their statutory reporting requirements

as well as acting as a feedback mechanism to LGV.


This survey was conducted by Computer Assisted Telephone Interviewing (CATI) as a representative

random probability survey of residents aged 18+ years in Hindmarsh Shire Council.

Survey sample matched to the demographic profile of Hindmarsh Shire Council as determined by the

most recent ABS population estimates was purchased from an accredited supplier of publicly available

phone records, including up to 10% mobile phone numbers to cater to the diversity of residents within

Hindmarsh Shire Council, particularly younger people.

A total of n=400 completed interviews were achieved in Hindmarsh Shire Council. Survey fieldwork

was conducted in the period of 1st February – 30th March, 2017.

The 2017 results are compared with previous years, as detailed below:

Minimum quotas of gender within age groups were applied during the fieldwork phase. Post-survey

weighting was then conducted to ensure accurate representation of the age and gender profile of the

Hindmarsh Shire Council area.

Any variation of +/-1% between individual results and net scores in this report or the detailed survey

tabulations is due to rounding. In reporting, ‘—’ denotes not mentioned and ‘0%’ denotes mentioned by

less than 1% of respondents. ‘Net’ scores refer to two or more response categories being combined

into one category for simplicity of reporting.

• 2016, n=401 completed interviews, conducted in the period of 1st February – 30th March.


• 2014, n=400 completed interviews, conducted in the period of 31st January – 11th March.


• 2012, n=400 completed interviews, conducted in the period of 18th May – 30th June.


Within tables and index score charts throughout this report, statistically significant differences at the

95% confidence level are represented by upward directing blue and downward directing red arrows.

Significance when noted indicates a significantly higher or lower result for the analysis group in

comparison to the ‘Total’ result for the council for that survey question for that year. Therefore in the

example below:

• The state-wide result is significantly higher than the overall result for the council.

• The result among 50-64 year olds is significantly lower than for the overall result for the council.

Further, results shown in blue and red indicate significantly higher or lower results than in 2016.

Therefore in the example below:

• The result among 35-49 year olds in the council is significantly higher than the result achieved

among this group in 2016.

• The result among 18-34 year olds in the council is significantly lower than the result achieved

among this group in 2016.

54

57

58

60

67

66

50-64

35-49

Small Rural

Hindmarsh

18-34

State-wide

Overall Performance – Index Scores (example extract only)

Note: Details on the calculations used to determine statistically significant differences may be found

in Appendix B.


Further information about the report and explanations about the State-wide Local Government

Community Satisfaction Survey can be found in Appendix B, including:

Background and objectives

Margins of error

Analysis and reporting

Glossary of terms

Contacts

For further queries about the conduct and reporting of the 2017 State-wide Local Government

Community Satisfaction Survey, please contact JWS Research on (03) 8685 8555.

J00533 Community Satisfaction Survey 2017 - Hindmarsh Shire Council

78

75

75

Appearance of public areas

Elderly support services

Waste management

79

46

81

52

76

53

-33 -28 -24

Unsealed roads

PerformanceImportance

Sealed local

roads

Slashing & weed

control

Net differential

Council Small Rural State-wide

63 58 59

Results shown are index scores out of 100.

75

Emergency and disaster management


The overall performance index score of 63 for Hindmarsh Shire Council is little changed over the

past three years, ranging between 62 to 64, and remains significantly higher than the average

ratings for Small Rural group and councils State-wide (index scores of 58 and 59 respectively).

Most demographic and geographic sub-groups rate Council’s overall performance more

favourably or in line with 2016 results, with a statistically significant increase (at the 95%

confidence interval) in ratings occurring among women (five index points higher than 2016).

Additionally, women (index score of 69) rate Council’s overall performance significantly higher

than the average rating for Hindmarsh Shire Council.

Conversely, North Ward residents and men (both with an index score of 58) rate Council’s overall

performance significantly lower than the Council average.

Residents are more likely to rate Hindmarsh Shire Council’s overall performance as ‘very good’ (17%),

than ‘very poor’ (3%). More than a third of residents (37%) rate Council’s overall performance as

‘good’, while a further 32% sit mid-scale providing an ‘average’ rating. Council’s overall performance is

rated as ‘poor’ by 11% of residents.


Review of the core performance measures (as shown on page 20) shows that Hindmarsh Shire

Council’s performance has not changed significantly compared to Council’s own results in 2016.

Sealed local roads (index score of 52) is the exception, where Council performance has improved

significantly from 2016 (up seven points).

Differences by location are evident, with residents in the West Ward (index score of 59) rating this

service area significantly higher, and residents in the North Ward (43) rating Council significantly

lower than the Council average.

Of note, aside from overall performance, Hindmarsh Shire Council’s performance on community

consultation, lobbying and making community decisions is also significantly higher than both the

Small Rural group and State-wide council averages.

Women rate Council significantly higher than Council’s average on these three service areas.

Customer service is Council’s highest rated core performance measure with an index score of 71.

Council’s performance on customer service has been relatively stable over time.


Just under two-thirds (64%) of Hindmarsh Shire Council residents have had recent contact

with Council, a rate of contact unchanged since 2014.

Almost half of residents (47%) have had in person contact with Council.

Residents aged 50 to 64 years have significantly higher levels of contacting Council (75%) than

average.

As previously mentioned, Hindmarsh Shire Council’s customer service index of 71 is a positive

result and Council’s strongest core area in 2017.

Customer service ratings are largely consistent in the last year across geographic and

demographic sub-groups, with no significant differences evident compared to 2016 results.

Women (index score of 77) and residents aged 18 to 34 years (index score of 79) rate Council’s

customer service significantly more favourably than the Council average. Council should seek to

learn from what is working among these residents to help improve perceptions of its customer

service among less favourable demographic groups.

Almost a third of residents (32%) rate Council’s customer service as ‘very good’, with a further

37% rating it as ‘good’.

This is supported by feedback from residents on the best thing about Hindmarsh Shire Council.

Customer service leads the list of responses, spontaneously mentioned by 12% of residents.


With a performance index score of 78, the appearance of public areas is Hindmarsh Shire

Council’s highest rated service area. Perceptions have significantly improved from 2016 (four index

points higher).

The appearance of public areas has been Council’s highest performing area for four years, and

the 2017 index score marks this service areas peak rating. Most driving the improvement from

2016 are significant increases in ratings among women, residents aged 35 to 49 years and those in

the East Ward.

Hindmarsh Shire Council significantly outperforms both the Small Rural group and State-wide

Council averages on this measure (index scores of 74 and 71 respectively) and West Ward

residents provide Council’s highest rating (86, significantly higher than the Council average).

The majority (81%) of residents rate Council’s performance in the appearance of public areas as

‘very good’ or ‘good’, further supported by ‘parks and gardens’ receiving the second highest

number of mentions (8%) as the ‘best thing’ about Hindmarsh Shire Council.

Other areas in which Council is performing well, each with an index score of 75, include waste

management (significantly improved from 2016), elderly support services, and emergency and

disaster management. These are among the most important service areas to residents in 2017

(importance index scores of 75, 80 and 78 respectively).

Council also performs significantly higher than both the Small Rural group and State-wide Council

averages on these three service areas.

Rounding out Council’s top five individual service areas is recreational facilities (index score of 73),

on which Council has significantly increased its performance since last year (six index points higher).

This is also Council’s highest performance index score in this area to date.


The two areas that stand out as being most in need of Council attention are the maintenance of

unsealed local roads and condition of sealed local roads. With performance index scores of 46 and

52 respectively, Council is seen to be performing least well in these service areas (despite the

significant seven point improvement on sealed roads in the last year).

Particular attention should be paid to the North Ward, where residents are most critical, rating

performance significantly lower than the Council average for both sealed and unsealed roads index

scores of 43 and 40 respectively). Conversely, residents in the West Ward rate sealed local roads

significantly higher (index score of 59).

Sealed local roads is the highest ranking service area in terms of importance (importance index

score of 81); unsealed local roads is the third highest (index score of 79).

Feedback from residents on what they consider Council most needs to do to improve its

performance in the next 12 months support this finding, with sealed road maintenance topping the

list, volunteered by 18% of residents, and unsealed road maintenance also a key concern (6%).

Of note, Hindmarsh Shire Council’s results on these two measures are better than the average for

Small Rural councils, with the Council performance being rated significantly higher on unsealed

roads (index score of 43).

Other lower performing service areas for Council in 2017 include slashing and weed control and

planning and building permits (index scores of 53 and 54 respectively). While permits are among the

least important areas to residents (importance index score of 64), slashing and weed control has the

sixth highest importance rating overall (importance index score of 76) and is rated as ‘extremely

important’ or ‘very important’ by 76% of residents.

Again, North Ward residents rate Council significantly lower than average on slashing and weed

control (performance index score of 43).


When it comes to the trade-off between a rise in rates and cuts to services, almost half of Hindmarsh

Shire Council residents (48%) indicate they would prefer cuts in Council services to keep Council

rates at the same level as they are now over rates rises to improve local services (35%).

Twice as many residents ‘definitely’ prefer service cuts (22%) than ‘definitely’ prefer rate rises

(11%).

Younger residents (aged 18 to 34 years) go against the overall trend, with more preferring a rate

rise (47%) than service cuts (37%) (small sample).

Residents in the East Ward are more divided in their opinion, with 45% nominating a preference

for a rate rise, compared to 43% preferring cuts to services.


For the coming 12 months, Hindmarsh Shire Council should pay particular attention to the

service areas where stated importance exceeds rated performance by 15 or more points. Key

priorities include:

Unsealed roads (margin of 33 points)

Sealed local roads (margin of 28 points)

Slashing and weed control (margin of 24 points)

Community decisions (margin of 20 points)

Consultation & engagement (margin of 15 points).

Consideration should also be given to men and residents aged 18 to 34 years, who appear to be most

driving negative opinion in 2017.

On the positive side, Council should maintain its performance in the area of customer service, and

aim to shore up service areas that are currently rated higher than others, such as the appearance of

public areas, waste management, elderly support services and emergency and disaster

management.

It is also important to learn from what is working amongst other groups, especially women and

residents in the West Ward, and use these lessons to build performance experience and

perceptions in other areas.


An approach we recommend is to further mine the survey data to better understand the profile of these

over and under-performing demographic groups. This can be achieved via additional consultation and

data interrogation, self-mining the SPSS data provided, or via the dashboard portal available to the

council.

Please note that the category descriptions for the coded open ended responses are generic

summaries only. We recommend further analysis of the detailed cross tabulations and the actual

verbatim responses, with a view to understanding the responses of the key gender and age groups,

especially any target groups identified as requiring attention.

A personal briefing by senior JWS Research representatives is also available to assist in

providing both explanation and interpretation of the results. Please contact JWS Research on

03 8685 8555.


• Appearance of public

areas

• Waste management

• Recreational facilities

• Planning & building

permits

• Sealed local roads

Higher results in 2017

(Significantly higher result than 2016)

• None applicableLower results in 2017

(Significantly lower result than 2016)

• Women

• West Ward

Most favourably disposed

towards Council

• Men

• Aged 18-34 years

Least favourably disposed

towards Council


66

69

7371

7371

53

59

6364

6263

50

54

62

59 59 595960

5758

47 4745

5250

55

6059 59

60

43

53

6261

5755

2012 2013 2014 2015 2016 2017

Customer Service

Overall Performance

Community Consultation

Making Community Decisions

Sealed Local Roads

Advocacy

Overall Council Direction


Performance MeasuresHindmarsh

2017

Hindmarsh

2016

Small Rural

2017

State-wide

2017

Highest

score

Lowest

score

OVERALL PERFORMANCE 63 62 58 59 Women

Men,

North

Ward

COMMUNITY CONSULTATION(Community consultation and

engagement)

59 59 55 55 Women

Men,

Aged 35-

49 years

ADVOCACY(Lobbying on behalf of the community)

60 59 55 54

Aged

65+

years

Aged 18-

34 years

MAKING COMMUNITY

DECISIONS (Decisions made in the

interest of the community)

58 57 55 54 Women Men

SEALED LOCAL ROADS (Condition of sealed local roads)

52 45 50 53West

Ward

North

Ward

CUSTOMER SERVICE 71 73 69 69Aged 18-

34 yearsMen

OVERALL COUNCIL DIRECTION 55 57 52 53East

Ward

North

Ward


17

12

11

9

9

32

37

35

32

35

28

37

32

27

26

31

32

20

11

15

8

13

20

4

3

5

5

4

9

6

1

7

17

9

2

Overall Performance


Advocacy

Making CommunityDecisions

Sealed Local Roads

Customer Service

% Very good Good Average Poor Very poor Can't say

Key Measures Summary Results

22 62 13 3Overall Council Direction

%Improved Stayed the same Deteriorated Can't say


79

81

76

78

74

76

74

72

74

64

Unsealed roads

Sealed local roads

Slashing & weed control

Community decisions

Consultation & engagement

Local streets & footpaths

Bus/community dev./tourism

Lobbying

Informing the community

Planning & building permits

46

52

53

58

59

62

61

60

64

54

Importance Performance Net Differential

-33

-28

-24

-20

-15

-14

-13

-12

-10

-10

Service areas where importance exceeds performance by 10 points or more,

suggesting further investigation is necessary:


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81

80

79

78

78

76

76

75

74

74

74

73

72

72

70

65

64

61

58

Sealed local roads


Unsealed roads

Emergency & disaster mngt

Community decisions



Waste management





Lobbying

Recreational facilities

Enforcement of local laws

Environmental sustainability


Community & cultural

Art centres & libraries

2016 2015 2014 2013 20122017 Priority Area Importance

Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?

Base: All respondents. Councils asked state-wide: 32 Councils asked group: 6

Note: Please see page 5 for explanation of significant differences


41

37

39

34

39

32

28

32

25

27

27

27

23

26

24

16

14

11

9

43

46

42

46

39

44

47

42

47

44

44

44

45

40

38

39

36

34

34

14

14

15

17

17

21

21

20

23

25

25

27

28

27

30

34

34

44

39

1

1

1

3

2

2

1

2

2

1

1

2

3

5

5

6

8

14

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

3

3

2

3

1

2

1

1

1

1

3

1

1

2

1

3

1

2

6

1

1

Sealed local roads


Unsealed roads

Community decisions



Waste management







Lobbying






%

Extremely important Very important Fairly important Not that important Not at all important Can't say

Individual Service Areas Importance

Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council?



74

72

68

n/a

67

n/a

n/a

63

62

62

59

58

59

59

57

47

n/a

45

n/a

77

74

71

n/a

71

n/a

n/a

66

63

65

61

59

59

59

60

53

n/a

47

n/a

76

76

73

n/a

71

n/a

n/a

68

66

65

58

61

60

62

59

53

n/a

47

n/a

71

72

73

n/a

69

n/a

n/a

64

59

63

53

57

55

54

n/a

n/a

n/a

n/a

n/a

71

71

70

n/a

67

n/a

n/a

64

53

62

51

54

50

50

n/a

n/a

n/a

n/a

n/a

78

75

75

75

73

69

69

65

64

63

62

61

60

59

58

54

53

52

46



Waste management










Lobbying


Community decisions



Sealed local roads

Unsealed roads

2017 Priority Area Performance 2016 2015 2014 2013 2012

Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?


Note: Please see page 5 for explanation of significant differences


Individual Service Areas Performance

39

31

28

28

20

26

17

18

14

15

10

15

12

9

11

13

9

7

7

42

44

44

42

43

37

44

39

43

38

38

33

35

35

32

29

28

22

21

13

17

14

21

24

18

22

24

24

29

29

27

27

31

26

25

32

28

30

4

4

4

3

6

3

5

11

9

9

8

11

15

13

8

17

20

12

23

1

3

2

3

3

1

2

6

3

6

3

6

5

4

5

13

9

6

13

2

8

2

5

16

11

3

8

2

13

9

7

9

17

3

2

25

7


Waste management












Community decisions

Lobbying


Sealed local roads


Unsealed roads

%Very good Good Average Poor Very poor Can't say

Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?



Sig

nif

ica

ntl

y h

igh

er

tha

n s

tate

-wid

e

ave

rag

e

Sig

nific

an

tly lo

we

r tha

n s

tate

-wid

e

ave

rag

e

-Consultation &

engagement

-Lobbying

-Informing the community

-Local streets & footpaths

-Elderly support services

-Recreational facilities

-Appearance of public

areas

-Waste management

-Planning permits

-Emergency & disaster

mngt

-Making community

decisions

-Art centres & libraries


Sig

nif

ica

ntl

y h

igh

er

tha

n g

rou

p

ave

rag

e Sig

nific

an

tly lo

we

r tha

n g

rou

p

ave

rag

e

-Consultation &

engagement

-Lobbying

-Informing the community

-Local streets & footpaths

-Elderly support services

-Recreational facilities

-Appearance of public

areas

-Waste management

-Planning permits

-Emergency & disaster

mngt

-Unsealed roads

-Making community

decisions

-Art centres & libraries

-Bus/community

dev./tourism


Top Three Most Important Service Areas(Highest to lowest, i.e. 1. = most important)

Hindmarsh Shire

Council

1. Sealed roads

2. Elderly support

services

3. Unsealed roads

Metropolitan

1. Waste

management

2. Community

decisions

3. Local streets &

footpaths

Interface

1. Emergency &

disaster mngt

2. Population

growth

3. Local streets &

footpaths

Regional Centres

1. Community

decisions

2. Sealed roads

3. Emergency &

disaster mngt

Large Rural

1. Unsealed roads

2. Sealed roads

3. Emergency &

disaster mngt

Small Rural

1. Emergency &

disaster mngt

2. Community

decisions

3. Waste

management

Bottom Three Most Important Service Areas (Lowest to highest, i.e. 1. = least important)

Hindmarsh Shire

Council

1. Art centres &

libraries

2. Community &

cultural

3. Planning

permits

Metropolitan

1. Bus/community

dev./tourism

2. Community &

cultural

3. Slashing &

weed control

Interface

1. Tourism

development

2. Community &

cultural

3. Art centres &

libraries

Regional Centres

1. Art centres &

libraries

2. Community &

cultural

3. Planning

permits

Large Rural

1. Art centres &

libraries

2. Community &

cultural

3. Traffic

management

Small Rural

1. Community &

cultural

2. Art centres &

libraries

3. Tourism

development


Top Three Performing Service Areas(Highest to lowest, i.e. 1. = highest performance)

Bottom Three Performing Service Areas (Lowest to highest, i.e. 1. = lowest performance)

Hindmarsh Shire

Council

1. Appearance of

public areas

2. Elderly support

services

3. Waste

management

Metropolitan

1. Waste

management

2. Art centres &

libraries

3. Recreational

facilities

Interface

1. Art centres &

libraries

2. Waste

management

3. Emergency &

disaster mngt

Regional Centres

1. Art centres &

libraries

2. Appearance of

public areas

3. Emergency &

disaster mngt

Large Rural

1. Appearance of

public areas

2. Emergency &

disaster mngt

3. Art centres &

libraries

Small Rural

1. Emergency &

disaster mngt

2. Art centres &

libraries

3. Community &

cultural

Hindmarsh Shire

Council

1. Unsealed roads

2. Sealed roads

3. Slashing &

weed control

Metropolitan

1. Planning

permits

2. Population

growth

3. Parking facilities

Interface

1. Unsealed roads

2. Planning

permits

3. Population

growth

Regional Centres

1. Parking facilities

2. Community

decisions

3. Unsealed roads

Large Rural

1. Unsealed roads

2. Sealed roads

3. Slashing &

weed control

Small Rural

1. Unsealed roads

2. Sealed roads

3. Planning

permits


18

9

7

6

6

6

5

5

5

10

Sealed Road Maintenance


Communication

Financial Management

Unsealed RoadMaintenance

Footpaths/Walking Tracks

Business Development

Medium Strips/NatureStrips

Review/Get Rid Of Staff

Nothing

12

8

8

8

5

5

5

Customer Service - Positive

Parks and Gardens

Generally Good - Overall/NoComplaints

Councillors - Positive

Community Support Services

Road/Street Maintenance

Community engagement/involvement/ consultation/

communication

2017 Best Aspects 2017 Areas for Improvement

%%

Q16. Please tell me what is the ONE BEST thing about Hindmarsh Shire Council? It could be about any of the issues or

services we have covered in this survey or it could be about something else altogether?


Q17. What does Hindmarsh Shire Council MOST need to do to improve its performance?



BE

ST

TH

ING

SA

RE

AS

FO

R IM

PR

OV

EM

EN

T

- Sealed Road

Maintenance: 18%

(down 4 points from 2016)

- Community

Consultation: 9%

(equal points on 2016)

- Communication: 7%

(down 1 point from 2016)

- Customer Service -

Positive: 12%

(up 4 points from 2016)

- Parks and Gardens: 8%


- Generally Good -

Overall/No Complaints:

8%

(up 3 points from 2016)

- Councillors: 8%



69

66

66

65

63

62

61

61

59

58

58

58

Women

65+

West Ward

East Ward

Hindmarsh

18-34

35-49

50-64

State-wide

North Ward

Small Rural

Men

64

65

66

63

62

61

61

58

59

57

57

59

67

67

68

61

64

64

64

59

60

62

59

61

65

68

70

64

63

65

61

57

61

56

n/a

61

60

60

64

55

59

65

54

57

60

57

n/a

57

56

51

n/a

n/a

53

62

54

50

60

n/a

n/a

51

2017 Overall Performance 2016 2015 2014 2013 2012

Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Hindmarsh Shire Council, not just

on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very

poor?


Note: Please see page 5 for explanation about significant differences


2017 Overall Performance

17

11

10

14

7

4

9

10

11

18

21

12

22

23

12

14

18

37

42

46

41

41

33

36

35

36

40

33

30

43

35

37

32

40

32

33

34

32

35

42

37

36

34

29

34

39

26

16

33

40

34

11

10

8

8

11

13

10

11

14

12

6

15

6

20

17

8

5

3

4

2

4

5

8

5

6

5

1

4

4

3

6

5

3

1

1

1

1

2

2

2

2

1

2

1

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Hindmarsh Shire Council, not just

on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very

poor?



Overall contact with Hindmarsh Shire Council

Most contact with Hindmarsh Shire Council

Least contact with Hindmarsh Shire Council

Customer service rating

Most satisfied with customer service

Least satisfied with customer service

• Men


• Index score of 71, down 2 points on 2016



• 64%, equal points on 2016


75

73

68

65

64

64

64

64

61

59

58

53

50-64

35-49

North Ward

Small Rural

Hindmarsh

East Ward

Men

Women

State-wide

West Ward

65+

18-34

2017 Contact with Council

%

Q5a. Have you or any member of your household had any recent contact with Council in any of the following ways?




2017 Contact with Council

60

52

64 64 64 64

2012 2013 2014 2015 2016 2017

Have had contact

%




2017 Method of Contact

34

28 28 28

4345 45

47

12 1210 11

1614

1210

74 4 4

25 5 4

2 1 2 2

2012 2013 2014 2015 2016 2017

By telephone

In person

By email

In writing

Via website

By social media

By text message

%



Note: Respondents could name multiple contacts methods so responses may add to more than 100%


2017 Most Recent Contact

%

3128 27 28

48

54 5456

75

7 79 10

6 53 2 11 2 2 21

2012 2013 2014 2015 2016 2017

By telephone

In person

By email

In writing

Via website

By social media

By text message

Q5b. What was the method of contact for the most recent contact you had with Hindmarsh Shire Council?

Base: All respondents who have had contact with Council in the last 12 months.

Councils asked state-wide: 19 Councils asked group: 3


79

77

73

72

71

71

71

70

69

69

67

66

18-34

Women

North Ward

50-64

35-49

Hindmarsh

West Ward

East Ward

State-wide

Small Rural

65+

Men

74

76

75

74

75

73

75

66

69

69

69

69

67

71

69

71

69

71

75

69

70

70

75

71

82

74

73

71

71

73

80

67

72

n/a

74

72

70

69

68

70

74

69

73

67

71

n/a

66

70

70

69

n/a

61

69

66

n/a

n/a

71

n/a

68

64

2017 Customer Service Rating2016 2015 2014 2013 2012

Q5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in

mind we do not mean the actual outcome but rather the actual service that was received.





32

32

35

35

25

25

30

30

34

31

31

22

42

40

27

34

30

37

42

34

38

44

40

36

36

37

35

40

38

36

41

36

39

35

20

14

14

15

19

17

18

18

20

22

18

27

13

15

32

14

20

4

5

6

7

6

11

8

8

4

3

4

5

3

4

5

5

2

6

6

8

4

5

7

6

7

5

8

6

7

6

8

12

2

3

1

1

2

1

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Customer Service Rating






77*

75*

75

72

61*

61*

49*

By social media

By text message

In person

By telephone

By email

Via website

In writing

93

75

74

71

64

82

74

94

n/a

74

72

65

75

55

87

61

77

69

62

63

76

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Customer Service Rating2016 2015 2014 2013 2012

5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in





*Caution: small sample size < n=30


42

33

37

20

28

10

25

100

41

33

30

45

32

33

20

16

37

26

2

7

7

4

7

13

28

26

By social media*

By text message*

In person

By telephone

By email*

Via website*

In writing*


2017 Customer Service Rating





*Caution: small sample size < n=30


• 35% prefer rate rise, up 5 points on 2016

• 47% prefer service cuts, down 4 points on 2016

• 68% right direction (22% definitely and 45% probably)

• 19% wrong direction (9% probably and 10% definitely)

• West Ward

• North Ward

• Men

• East Ward

• Women


• 62% stayed about the same, up 2 points on 2016

• 22% improved, down 2 points on 2016

• 13% deteriorated, up 2 points on 2016

Rates vs Services Trade-Off from Q10

Direction Headed from Q8

Least satisfied with Council Direction from Q6

Most satisfied with Council Direction from Q6

Council Direction from Q6


63

57

57

55

54

54

54

53

52

52

52

49

East Ward

18-34

Women

Hindmarsh

65+

35-49

50-64

State-wide

Men

Small Rural

West Ward

North Ward

62

61

60

57

59

57

51

51

54

50

57

54

68

52

67

61

64

63

62

53

56

53

59

59

66

64

64

62

65

59

60

53

60

n/a

64

57

59

59

53

53

57

47

49

53

52

n/a

54

46

n/a

43

44

43

47

40

40

52

41

n/a

n/a

n/a

2016 2015 2014 2013 20122017 Overall Direction

Q6. Over the last 12 months, what is your view of the direction of Hindmarsh Shire Council’s overall performance?




22

24

32

32

20

12

19

19

17

33

16

21

23

30

21

21

20

62

60

52

57

62

58

62

61

64

54

67

60

64

47

66

62

66

13

11

11

9

14

27

13

15

19

9

12

17

9

16

13

14

11

3

5

4

2

3

3

6

5

1

4

5

2

4

8

2

3

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+

% Improved Stayed the same Deteriorated Can't say

2017 Overall Direction

Q6. Over the last 12 months, what is your view of the direction of Hindmarsh Shire Council’s overall performance?



22

20

25

27

20

10

18

22

19

28

20

21

24

29

17

19

24

45

44

45

48

44

43

47

45

45

44

47

40

50

33

43

54

47

9

8

10

7

11

16

12

9

10

9

8

7

11

8

14

5

10

10

11

9

8

14

20

10

10

16

6

8

15

5

24

6

10

6

13

16

11

10

11

12

13

13

9

12

18

17

10

6

19

12

14

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+

%Definitely right direction Probably right direction Probably wrong direction Definitely wrong direction Can't say

2017 Future Direction

Q8. Would you say your local Council is generally heading in the right direction or the wrong direction?



11

10

11

11

11

10

10

13

10

15

9

14

9

16

8

9

12

24

20

25

26

23

28

21

20

25

30

17

21

27

31

23

19

24

26

24

21

25

18

19

23

22

25

26

25

24

27

27

23

32

22

22

27

27

24

28

25

27

27

24

17

25

21

22

10

29

24

22

18

19

17

14

20

17

20

18

16

12

24

21

15

16

17

15

20

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+

%Definitely prefer rate rise Probably prefer rate rise Probably prefer service cuts Definitely prefer service cuts Can't say

2017 Rate Rise v Service Cut

Q10. If you had to choose, would you prefer to see council rate rises to improve local services OR would you prefer to see

cuts in council services to keep council rates at the same level as they are now?



77

75

75

74

74

74

74

74

73

73

72

71

50-64

35-49

Small Rural

East Ward

Men

State-wide

North Ward

Hindmarsh

Women

West Ward

65+

18-34

n/a

n/a

77

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

76

n/a

n/a

74

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

74

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

2017 Consultation and Engagement Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘community consultation and engagement’ be as a responsibility for Council?




25

29

30

26

25

25

25

25

24

29

32

19

47

41

42

46

49

46

45

49

39

47

46

51

23

24

23

23

23

24

25

22

35

20

17

24

2

4

3

3

1

3

3

1

2

3

2

1

1

1

1

1

1

2

2

2

1

1

1

1

1

2

1

2

2

1

1

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+

%Extremely important Very important Fairly important Not that important Not at all important Can't say

2017 Consultation and Engagement Importance

Q1. Firstly, how important should ‘community consultation and engagement’ be as a responsibility for Council?



64

60

60

60

60

59

59

57

55

55

54

54

Women

65+

18-34

West Ward

East Ward

50-64

Hindmarsh

North Ward

Small Rural

State-wide

35-49

Men

60

62

58

61

62

59

59

55

55

54

55

58

61

59

64

63

56

57

59

58

56

56

59

57

63

64

68

66

60

56

62

60

n/a

57

61

61

56

56

55

58

52

54

54

53

n/a

57

53

53

51

49

55

n/a

n/a

48

50

n/a

n/a

57

52

49

2017 Consultation and Engagement Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘community consultation and engagement’ over the last 12 months?




12

10

8

12

6

5

7

9

9

14

12

10

13

18

8

10

12

35

36

36

37

32

27

29

30

37

35

32

30

39

35

29

43

32

27

28

35

31

35

35

32

30

26

25

29

28

25

20

32

22

30

15

12

11

9

14

16

15

15

17

14

14

21

9

12

19

16

14

5

6

3

3

7

11

6

7

6

6

4

7

4

10

5

6

3

7

8

7

8

6

6

10

9

5

6

9

3

10

6

6

3

9

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Consultation and Engagement Performance

Q2. How has Council performed on ‘community consultation and engagement’ over the last 12 months?



76

75

75

73

72

72

71

70

70

69

69

68

North Ward

50-64

35-49

Women

Hindmarsh

West Ward

Men

65+

Small Rural

East Ward

State-wide

18-34

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

72

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

2017 Lobbying Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘lobbying on behalf of the community’ be as a responsibility for Council?




26

23

24

28

24

24

22

30

22

34

31

19

40

39

40

46

31

43

43

37

27

39

44

43

27

27

27

18

37

27

29

26

51

20

20

25

3

7

4

3

3

4

4

2

2

2

5

1

2

2

1

1

1

2

3

2

3

2

3

5

2

2

3

3

2

1

6

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Lobbying Importance

Q1. Firstly, how important should ‘lobbying on behalf of the community’ be as a responsibility for Council?



66

65

61

61

60

60

59

58

56

55

54

54

65+

Women

West Ward

East Ward

Hindmarsh

North Ward

35-49

50-64

Men

Small Rural

State-wide

18-34

62

58

64

59

59

53

55

54

59

54

53

63

62

60

65

56

59

57

59

55

59

56

55

62

64

62

65

60

60

56

59

56

58

n/a

56

61

59

56

58

56

55

51

53

53

53

n/a

55

54

52

50

n/a

n/a

50

n/a

44

47

50

n/a

55

61

2017 Lobbying Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘lobbying on behalf of the community’ over the last 12 months?




11

7

8

8

5

4

5

6

9

11

12

7

14

6

7

9

16

32

33

35

34

29

27

24

26

38

31

28

33

32

37

32

34

30

26

26

27

33

34

31

31

29

27

26

26

30

22

8

32

31

28

8

10

12

10

14

17

13

12

8

7

10

10

6

10

12

9

5

5

5

3

2

4

9

5

5

7

5

4

7

4

14

2

7

2

17

18

16

14

14

13

22

21

12

19

20

13

21

26

16

10

19

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Lobbying Performance

Q2. How has Council performed on ‘lobbying on behalf of the community’ over the last 12 months?



82

82

80

79

78

78

78

78

78

77

76

76

35-49

North Ward

Women

State-wide

Hindmarsh

Small Rural

50-64

West Ward

18-34

65+

Men

East Ward

n/a

n/a

n/a

80

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

n/a

82

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Community Decisions Made Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘decisions made in the interest of the community’ be as a responsibility for Council?




34

39

34

41

28

33

28

40

33

41

34

30

46

42

46

43

48

46

49

43

47

48

45

45

17

15

17

12

19

20

20

15

18

9

18

21

2

1

1

1

1

1

1

1

1

2

1

1

2

2

1

1

1

2

1

3

2

3

3

2

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Community Decisions Made Importance

Q1. Firstly, how important should ‘decisions made in the interest of the community’ be as a responsibility for Council?



63

61

60

59

58

58

57

56

55

55

54

54

Women

65+

East Ward

35-49

Hindmarsh

North Ward

West Ward

50-64

18-34

Small Rural

State-wide

Men

60

63

56

54

57

54

62

54

55

53

54

55

62

60

54

60

60

58

65

56

64

56

55

58

61

64

60

57

59

55

64

54

60

n/a

57

57

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Community Decisions Made Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘decisions made in the interest of the community’ over the last 12 months?




9

8

7

10

6

7

11

8

7

7

10

10

5

7

11

35

35

40

36

29

31

32

41

32

30

41

33

39

30

37

31

30

30

32

34

33

31

30

31

32

29

19

28

39

31

13

11

13

14

14

14

16

12

10

18

7

12

17

12

11

4

7

2

3

7

7

4

4

5

6

3

12

5

3

9

8

9

5

10

9

5

5

15

7

10

14

10

6

7

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Community Decisions Made Performance

Q2. How has Council performed on ‘decisions made in the interest of the community’ over the last 12 months?



84

82

82

81

81

81

81

80

80

79

78

77

50-64

North Ward

35-49

Women

East Ward

Hindmarsh

Small Rural

Men

65+

West Ward

State-wide

18-34

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

78

n/a

n/a

n/a

n/a

n/a

n/a

n/a

78

n/a

n/a

n/a

76

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Sealed Local Roads Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘the condition of sealed local roads in your area’ be as a responsibility for Council?




41

35

41

49

40

35

39

44

36

46

49

36

43

44

43

34

45

49

44

41

41

40

37

49

14

18

14

14

14

13

17

11

20

11

14

12

1

2

1

1

2

2

2

2

1

1

1

1

1

1

2

2

2

1

1

1

1

1

1

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Sealed Local Roads Importance

Q1. Firstly, how important should ‘the condition of sealed local roads in your area’ be as a responsibility for Council?



59

56

56

54

54

53

52

50

50

49

47

43

West Ward

35-49

Women

East Ward

65+

State-wide

Hindmarsh

50-64

Small Rural

Men

18-34

North Ward

51

39

46

46

51

54

45

40

52

45

49

39

52

44

49

51

51

55

47

48

52

45

41

40

58

43

49

47

48

55

47

43

n/a

44

54

38

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Sealed Local Roads Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘the condition of sealed local roads in your area’ over the last 12 months?




9

6

5

7

11

8

5

10

12

8

11

10

16

7

7

28

25

24

25

32

28

22

26

34

24

32

25

24

25

32

32

29

37

31

28

30

31

36

29

34

31

23

34

38

32

20

21

18

20

16

19

20

21

19

22

18

27

16

19

19

9

17

14

15

12

14

19

4

3

11

6

14

8

10

6

2

2

1

1

1

2

1

2

2

1

3

2

4

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Sealed Local Roads Performance

Q2. How has Council performed on ‘the condition of sealed local roads in your area’ over the last 12 months?



76

76

75

75

74

74

74

73

73

73

72

72

North Ward

Small Rural

Women

50-64

State-wide

35-49

Hindmarsh

65+

West Ward

18-34

East Ward

Men

n/a

78

n/a

n/a

76

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

76

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Informing Community Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘informing the community’ be as a responsibility for Council?




27

30

32

31

27

23

20

34

30

31

31

21

44

43

44

44

38

50

48

40

35

41

42

51

25

23

20

19

32

23

28

22

33

23

23

23

2

4

3

2

2

2

2

3

4

3

2

1

1

1

1

1

1

2

2

2

1

1

1

3

1

2

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Informing Community Importance

Q1. Firstly, how important should ‘informing the community’ be as a responsibility for Council?



68

65

64

64

64

64

63

63

61

60

59

58

Women

35-49

65+

18-34

East Ward

Hindmarsh

West Ward

North Ward

50-64

Men

State-wide

Small Rural

63

58

66

63

64

62

66

55

58

60

59

58

66

64

64

63

58

63

67

62

61

59

61

60

67

65

71

66

66

66

70

61

59

64

62

n/a

60

58

59

62

57

59

62

57

57

58

61

n/a

51

54

53

57

n/a

53

n/a

n/a

50

56

60

n/a

2017 Informing Community Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘informing the community’ over the last 12 months?




18

12

13

17

11

6

11

12

18

18

19

14

22

21

17

15

19

39

42

39

42

36

35

35

35

38

39

38

38

40

47

38

36

37

24

26

34

31

34

33

32

30

28

21

24

26

22

6

30

28

27

11

12

9

8

13

16

13

14

8

12

13

12

10

8

7

14

12

6

5

3

3

5

9

5

7

7

5

5

8

3

14

4

4

4

3

4

3

1

1

1

3

3

2

5

1

3

2

4

3

3

1

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Informing Community Performance

Q2. How has Council performed on ‘informing the community’ over the last 12 months?



79

78

78

78

77

77

76

76

76

75

73

73

East Ward

50-64

35-49

Women

State-wide

North Ward

Hindmarsh

Small Rural

65+

Men

West Ward

18-34

n/a

n/a

n/a

n/a

77

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

77

n/a

n/a

76

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

78

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Streets and Footpaths Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘the condition of local streets and footpaths in your area’ be as a responsibility for Council?




32

34

32

35

37

25

27

37

28

34

36

31

42

42

43

38

42

46

43

42

39

48

41

41

20

19

19

19

20

22

23

17

23

17

19

22

1

2

2

2

2

2

1

4

2

1

1

1

2

1

1

2

2

2

2

1

3

1

3

4

1

3

5

1

4

3

4

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Streets and Footpaths Importance

Q1. Firstly, how important should ‘the condition of local streets and footpaths in your area’ be as a responsibility for Council?



70

63

62

62

62

62

62

61

61

57

57

55

West Ward

18-34

50-64

Women

Hindmarsh

35-49

Men

65+

North Ward

State-wide

Small Rural

East Ward

66

67

54

55

59

57

62

59

57

57

58

51

68

63

59

61

61

61

60

60

58

58

59

54

66

67

51

56

58

58

60

58

57

58

n/a

50

65

57

51

51

53

52

55

53

54

58

n/a

40

n/a

56

43

49

51

52

52

54

n/a

57

n/a

n/a

2017 Streets and Footpaths Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘the condition of local streets and footpaths in your area’ over the last 12 months?




15

10

13

12

13

9

13

13

13

11

22

14

16

22

16

9

16

38

42

39

37

28

29

33

32

37

30

48

38

39

35

36

45

37

29

25

29

27

31

27

28

28

32

34

21

31

27

19

35

30

30

9

11

10

13

13

19

15

14

9

13

6

11

8

20

5

7

9

6

9

7

8

14

13

9

9

5

11

2

4

8

4

7

5

7

2

3

2

3

2

2

2

4

4

1

1

2

2

2

4

2

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Streets and Footpaths Performance

Q2. How has Council performed on ‘the condition of local streets and footpaths in your area’ over the last 12 months?



73

72

71

71

71

71

70

70

68

67

67

67

East Ward

Women

50-64

State-wide

65+

18-34

Hindmarsh

North Ward

Men

Small Rural

West Ward

35-49

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

69

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

68

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Law Enforcement Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘enforcement of local laws’ be as a responsibility for Council?




24

27

22

21

31

20

21

28

29

15

30

23

38

38

38

44

37

35

37

40

31

45

35

41

30

26

29

26

26

37

34

25

33

35

27

27

5

6

6

6

4

6

7

3

4

2

7

7

1

2

4

1

1

2

2

2

3

2

1

1

1

2

1

1

1

1

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Law Enforcement Importance

Q1. Firstly, how important should ‘enforcement of local laws’ be as a responsibility for Council?



70

70

67

65

65

65

64

63

63

63

63

63

18-34

West Ward

Women

Small Rural

Hindmarsh

65+

State-wide

35-49

50-64

North Ward

East Ward

Men

68

64

64

64

63

60

63

61

63

62

62

61

69

70

69

66

66

66

66

64

66

66

60

63

72

72

70

n/a

68

66

66

70

65

66

65

66

64

69

66

n/a

64

63

65

68

63

64

60

62

66

n/a

65

n/a

64

63

65

67

60

n/a

n/a

63

2017 Law Enforcement Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘enforcement of local laws’ over the last 12 months?




14

9

14

16

13

12

12

13

14

13

15

12

16

25

13

13

10

43

42

40

46

43

44

39

40

41

38

49

42

43

45

44

37

44

24

25

27

22

22

27

26

25

24

28

19

25

22

16

20

29

26

9

7

6

6

10

7

8

7

12

10

4

10

8

8

13

7

8

3

4

3

3

3

4

3

3

4

3

2

4

2

4

4

4

2

8

14

10

8

8

5

13

12

6

8

10

7

9

2

7

9

11

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Law Enforcement Performance

Q2. How has Council performed on ‘enforcement of local laws’ over the last 12 months?



83

81

81

81

80

80

80

79

78

77

77

77

Women

North Ward

East Ward

35-49

65+

50-64

Hindmarsh

Small Rural

State-wide

18-34

West Ward

Men

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

78

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

n/a

n/a

n/a

2017 Elderly Support Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘elderly support services’ be as a responsibility for Council?




37

35

37

41

40

31

30

44

32

40

39

37

46

44

44

43

46

49

49

44

51

45

43

47

14

17

16

14

12

17

18

10

14

13

16

14

1

2

2

1

2

2

4

2

1

1

1

2

1

2

1

1

1

1

1

1

1

1

2

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Elderly Support Importance

Q1. Firstly, how important should ‘elderly support services’ be as a responsibility for Council?



79

79

78

76

75

75

74

72

71

71

71

68

West Ward

Women

65+

North Ward

Hindmarsh

50-64

35-49

Men

East Ward

18-34

Small Rural

State-wide

76

73

76

69

72

70

71

71

72

68

70

68

81

76

78

73

74

73

73

73

67

72

72

69

82

79

79

72

76

73

78

73

75

74

n/a

70

79

75

74

70

72

70

74

70

68

69

n/a

69

n/a

72

73

n/a

71

67

73

70

n/a

73

n/a

69

2017 Elderly Support Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘elderly support services’ over the last 12 months?




28

22

23

31

21

21

14

19

29

24

31

19

37

25

19

26

35

44

39

46

39

42

43

31

35

46

45

43

50

38

37

48

44

46

14

14

13

12

13

18

19

17

15

16

11

16

12

10

15

20

11

4

5

3

4

6

4

4

5

1

8

1

5

2

8

4

4

2

2

2

2

2

3

2

2

3

2

1

2

2

4

2

2

8

17

13

13

16

11

30

22

6

6

13

7

9

16

14

7

3

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Elderly Support Performance

Q2. How has Council performed on ‘elderly support services’ over the last 12 months?



74

73

72

72

72

72

72

71

71

71

71

70

East Ward

Men

65+

18-34

State-wide

Hindmarsh

North Ward

35-49

Women

50-64

Small Rural

West Ward

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

72

n/a

n/a

n/a

n/a

n/a

72

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

72

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

72

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

72

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Recreational Facilities Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘recreational facilities’ be as a responsibility for Council?




23

24

23

27

26

15

21

25

26

25

21

22

45

46

43

38

45

52

49

41

41

40

47

49

28

26

28

28

27

30

26

30

32

31

29

25

2

4

4

4

1

1

2

2

2

2

2

1

1

1

2

1

1

2

2

2

1

1

1

1

1

1

2

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Recreational Facilities Importance

Q1. Firstly, how important should ‘recreational facilities’ be as a responsibility for Council?



78

76

76

74

73

73

70

70

69

69

68

68

65+

West Ward

Women

50-64

East Ward

Hindmarsh

Men

State-wide

Small Rural

North Ward

35-49

18-34

77

71

67

65

70

67

66

69

68

59

61

56

77

74

72

71

73

71

70

70

70

67

65

65

78

73

74

70

76

71

68

71

n/a

66

66

66

73

71

69

68

69

69

69

70

n/a

68

66

68

72

n/a

66

64

n/a

67

68

70

n/a

n/a

65

67

2017 Recreational Facilities Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘recreational facilities’ over the last 12 months?




28

19

22

25

19

16

22

23

23

29

32

22

34

29

16

26

35

42

40

47

43

49

45

43

42

42

43

42

45

40

29

52

44

42

21

23

20

19

19

28

22

21

23

20

20

23

19

30

21

22

16

3

9

7

7

8

7

7

6

5

4

2

4

2

6

4

3

2

3

3

2

2

3

2

2

4

4

2

1

3

2

6

4

1

2

2

5

2

3

2

2

4

4

4

1

2

2

3

3

3

3

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Recreational Facilities Performance

Q2. How has Council performed on ‘recreational facilities’ over the last 12 months?



79

75

74

74

74

74

73

73

73

72

70

68

50-64

Women

65+

State-wide

East Ward

Small Rural

Hindmarsh

North Ward

West Ward

Men

18-34

35-49

n/a

n/a

n/a

74

n/a

74

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

74

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Public Areas Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘the appearance of public areas’ be as a responsibility for Council?




27

26

26

29

30

20

24

29

28

20

37

23

44

47

47

39

41

51

42

45

29

39

43

53

27

24

23

26

27

28

32

22

42

38

17

21

1

2

3

3

1

1

1

1

2

2

1

1

1

2

2

2

2

2

1

1

1

1

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Public Areas Importance

Q1. Firstly, how important should ‘the appearance of public areas’ be as a responsibility for Council?



86

80

80

79

78

77

76

76

75

74

74

71

West Ward

65+

35-49

Women

Hindmarsh

Men

50-64

North Ward

18-34

Small Rural

East Ward

State-wide

82

78

71

74

74

74

72

70

70

73

68

71

85

79

72

78

77

75

76

76

77

74

66

72

83

75

77

78

76

73

74

73

78

n/a

70

72

82

71

75

71

71

71

69

69

71

n/a

64

71

n/a

72

73

72

71

69

68

n/a

70

n/a

n/a

71

2017 Public Areas Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘the appearance of public areas’ over the last 12 months?




39

31

34

32

32

28

25

30

38

30

50

36

42

43

36

31

43

42

46

45

45

35

40

46

44

39

43

44

43

41

27

50

50

40

13

14

14

17

20

20

20

17

14

21

4

14

12

20

10

13

11

4

6

4

4

9

6

6

5

6

6

1

6

3

6

4

5

4

1

3

2

1

3

4

2

3

3

1

1

2

4

1

1

1

1

1

1

1

1

1

1

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Public Areas Performance

Q2. How has Council performed on ‘the appearance of public areas’ over the last 12 months?



64

64

62

61

60

59

59

58

55

55

52

50

State-wide

Women

65+

Small Rural

East Ward

50-64

West Ward

Hindmarsh

North Ward

35-49

Men

18-34

66

n/a

n/a

65

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

65

n/a

n/a

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

66

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

66

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

66

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Art Centres & Libraries Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘art centres and libraries’ be as a responsibility for Council?




9

15

12

7

11

8

3

15

2

5

11

12

34

39

36

34

35

33

29

39

27

32

35

37

39

34

38

33

38

46

44

34

45

43

33

37

14

9

11

19

14

10

19

10

22

16

19

8

3

2

3

5

1

2

4

1

4

4

1

3

1

1

1

2

1

1

2

1

1

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Art Centres & Libraries Importance

Q1. Firstly, how important should ‘art centres and libraries’ be as a responsibility for Council?



74

73

73

73

72

70

69

67

67

67

66

64

65+

West Ward

State-wide

Women

Small Rural

18-34

Hindmarsh

50-64

North Ward

East Ward

Men

35-49

n/a

n/a

72

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Art Centres & Libraries Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘art centres and libraries’ over the last 12 months?




17

23

22

13

16

21

12

22

14

10

15

23

44

43

43

44

42

46

42

46

45

44

40

46

22

18

18

17

23

26

26

19

18

26

25

20

5

4

5

7

7

1

6

4

4

7

6

4

2

1

1

2

2

2

1

2

4

2

11

10

10

16

10

7

13

8

18

8

13

8

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Art Centres & Libraries Performance

Q2. How has Council performed on ‘art centres and libraries’ over the last 12 months?



65

63

62

62

61

61

61

61

61

60

59

57

Women

18-34

West Ward

Small Rural

State-wide

35-49

65+

Hindmarsh

East Ward

North Ward

50-64

Men

n/a

n/a

n/a

64

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

65

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

62

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Community Activities Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘community and cultural activities’ be as a responsibility for Council?




11

12

12

8

13

11

8

13

16

9

10

10

34

35

35

39

32

31

28

40

25

40

33

36

44

39

41

40

42

51

49

39

58

38

44

41

8

11

9

10

10

5

12

5

11

10

10

2

2

2

2

2

1

2

1

2

2

3

1

1

1

1

1

1

1

1

1

1

2

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Community Activities Importance

Q1. Firstly, how important should ‘community and cultural activities’ be as a responsibility for Council?



73

71

69

69

69

69

69

69

67

66

66

66

West Ward

Women

50-64

Small Rural

35-49

65+

State-wide

Hindmarsh

Men

North Ward

East Ward

18-34

n/a

n/a

n/a

65

n/a

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

68

n/a

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

68

n/a

n/a

n/a

n/a

n/a

2017 Community Activities Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘community and cultural activities’ over the last 12 months?




20

17

18

18

17

23

16

23

19

18

19

21

43

42

42

40

38

50

42

43

44

47

43

40

24

25

26

28

27

17

28

20

25

23

23

25

6

5

4

3

12

4

6

6

4

9

6

6

3

1

2

6

1

1

3

3

8

2

2

5

10

7

5

5

4

5

4

3

8

6

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Community Activities Performance

Q2. How has Council performed on ‘community and cultural activities’ over the last 12 months?



79

78

77

76

76

75

75

75

75

73

72

72

State-wide

Women

65+

Small Rural

50-64

East Ward

Hindmarsh

West Ward

North Ward

35-49

18-34

Men

80

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

n/a

n/a

77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

78

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Waste Management Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘waste management’ be as a responsibility for Council?




28

36

30

31

29

25

23

34

27

29

28

29

47

46

48

43

45

53

47

46

43

40

49

51

21

16

19

18

24

20

25

17

24

28

20

16

2

1

2

4

1

1

3

1

4

2

2

1

1

1

2

1

1

1

1

2

2

1

1

1

1

3

1

1

1

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Waste Management Importance

Q1. Firstly, how important should ‘waste management’ be as a responsibility for Council?



78

77

76

75

75

75

74

73

72

72

71

70

65+

East Ward

West Ward

Women

Hindmarsh

Men

50-64

18-34

North Ward

35-49

State-wide

Small Rural

76

66

71

71

68

64

66

66

65

57

70

69

77

68

74

74

71

69

68

74

71

63

72

71

80

75

77

73

73

73

68

73

69

70

73

n/a

78

73

76

73

73

72

72

72

70

68

71

n/a

73

n/a

n/a

72

70

68

70

71

n/a

68

72

n/a

2017 Waste Management Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘waste management’ over the last 12 months?




31

19

24

26

25

21

25

25

30

31

34

29

34

29

27

29

36

44

46

48

47

50

50

44

42

41

46

45

45

43

43

49

44

42

17

19

15

15

14

17

18

18

18

18

14

19

14

20

12

20

15

4

7

7

6

6

5

6

7

3

2

6

3

5

6

3

3

3

3

4

3

3

2

4

3

4

6

1

2

2

3

2

7

3

1

2

4

4

3

2

2

3

4

4

2

1

2

2

2

2

3

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Waste Management Performance

Q2. How has Council performed on ‘waste management’ over the last 12 months?



78

75

75

74

74

74

73

73

73

72

69

67

50-64

Women

East Ward

65+

North Ward

Hindmarsh

35-49

Men

West Ward

Small Rural

18-34

State-wide

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

67

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

67

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

67

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

67

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

66

2017 Business/Development/Tourism Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘business and community development and tourism’ be as a responsibility for Council?




27

21

26

26

29

25

24

30

18

27

35

26

44

38

41

45

45

41

43

45

43

44

40

47

25

30

25

25

23

27

29

20

31

26

24

22

1

8

5

1

1

3

1

2

2

2

2

1

2

2

1

1

1

1

2

2

1

2

1

2

2

2

3

4

1

4

1

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Business/Development/Tourism Importance

Q1. Firstly, how important should ‘business and community development and tourism’ be as a responsibility for Council?



64

64

63

63

61

61

61

61

59

59

59

56

65+

Small Rural

Women

East Ward

State-wide

West Ward

35-49

Hindmarsh

50-64

Men

North Ward

18-34

62

61

60

57

60

64

57

58

52

56

52

59

60

63

61

54

61

65

60

59

54

56

57

61

62

n/a

63

58

62

67

63

61

58

59

58

59

56

n/a

57

55

62

61

58

57

56

57

55

60

53

n/a

55

n/a

62

n/a

55

54

51

53

n/a

59

2017 Business/Development/Tourism Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘business and community development and tourism’ over the last 12 months?




15

8

10

12

10

6

11

15

14

17

13

15

14

22

12

11

16

33

33

34

36

32

31

34

36

29

36

32

28

37

14

42

32

36

27

37

33

31

32

34

29

27

28

21

33

28

26

29

25

26

28

11

10

13

12

14

16

10

9

12

12

8

11

10

6

15

15

8

6

5

3

3

5

6

3

4

7

6

5

8

4

16

4

4

4

9

7

7

5

7

6

14

10

9

9

8

9

9

14

3

11

8

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Business/Development/Tourism Performance

Q2. How has Council performed on ‘business and community development and tourism’ over the last 12 months?



72

68

67

67

67

66

64

64

61

61

61

59

State-wide

Small Rural

West Ward

Women

65+

50-64

Hindmarsh

East Ward

18-34

Men

North Ward

35-49

71

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Planning & Building Permits Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘planning and building permits’ be as a responsibility for Council?




14

27

22

11

17

15

12

17

14

10

17

15

36

38

37

34

37

38

36

37

32

30

42

38

34

25

28

36

33

33

36

32

33

48

30

29

6

5

6

10

6

4

10

3

10

8

6

4

3

1

3

3

5

1

3

3

4

3

3

2

6

3

5

5

3

10

3

9

8

2

11

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Planning & Building Permits Importance

Q1. Firstly, how important should ‘planning and building permits’ be as a responsibility for Council?



57

57

55

54

54

54

53

53

52

51

51

51

Women

35-49

West Ward

East Ward

65+

Hindmarsh

North Ward

50-64

18-34

Men

Small Rural

State-wide

49

41

52

46

50

47

42

46

50

44

50

50

57

51

56

46

54

53

55

48

61

49

53

54

56

51

57

50

54

53

53

48

62

51

n/a

53

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

55

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

54

2017 Planning & Building Permits Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘planning and building permits’ over the last 12 months?




7

3

5

6

5

6

7

8

5

7

7

10

6

7

6

22

17

22

20

23

21

23

24

20

19

25

19

27

23

21

28

22

22

27

27

28

35

23

26

32

23

22

29

35

24

12

11

11

11

14

13

10

17

10

16

8

10

15

13

12

6

10

7

5

9

8

8

5

5

6

6

12

2

7

5

25

38

33

31

23

24

17

25

34

20

30

27

22

16

32

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Planning & Building Permits Performance

Q2. How has Council performed on ‘planning and building permits’ over the last 12 months?



72

70

68

68

66

66

66

65

65

64

64

63

State-wide

Small Rural

Women

18-34

East Ward

North Ward

50-64

Hindmarsh

65+

35-49

West Ward

Men

73

74

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

77

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

72

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Environmental Sustainability Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘environmental sustainability’ be as a responsibility for Council?




16

29

26

15

19

13

15

17

22

13

20

12

39

40

36

44

34

39

35

43

37

44

36

40

34

24

29

29

40

34

36

33

33

34

32

37

5

5

5

4

3

8

7

3

6

5

6

4

3

2

2

4

3

1

4

2

2

4

4

2

2

1

1

3

1

4

3

2

2

5

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Environmental Sustainability Importance

Q1. Firstly, how important should ‘environmental sustainability’ be as a responsibility for Council?



66

66

65

64

64

63

63

62

61

61

60

58

35-49

West Ward

Women

65+

State-wide

Hindmarsh

Small Rural

East Ward

50-64

North Ward

Men

18-34

61

66

62

64

63

62

61

64

60

58

63

66

63

68

68

66

64

65

63

65

64

64

62

70

68

71

65

64

64

65

n/a

62

60

61

65

69

58

66

63

63

64

63

n/a

61

62

61

63

69

67

n/a

62

62

64

62

n/a

n/a

58

n/a

63

64

2017 Environmental Sustainability Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘environmental sustainability’ over the last 12 months?




10

10

11

10

11

9

10

12

11

9

11

12

9

14

8

9

11

38

36

41

42

39

40

37

35

33

38

41

30

45

37

45

32

38

29

30

27

27

27

29

29

30

33

29

24

34

24

12

31

34

31

8

8

6

7

9

7

7

8

9

8

6

8

7

16

3

8

6

3

2

1

1

3

4

2

3

3

3

2

4

1

10

2

2

13

14

14

13

12

11

14

12

11

13

16

13

14

12

13

15

12

2017 Hindmarsh

2016 Hindmarsh

2015 Hindmarsh

2014 Hindmarsh

2013 Hindmarsh

2012 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Environmental Sustainability Performance

Q2. How has Council performed on ‘environmental sustainability’ over the last 12 months?



83

81

80

80

79

78

78

78

78

78

77

75

18-34

Small Rural

State-wide

Women

West Ward

50-64

Hindmarsh

North Ward

East Ward

65+

Men

35-49

n/a

82

80

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

80

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Disaster Management Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘emergency and disaster management’ be as a responsibility for Council?




39

45

45

42

40

36

37

42

49

41

41

33

39

34

36

34

38

44

37

40

37

27

36

47

17

14

14

16

18

17

21

13

10

25

19

14

3

4

2

3

3

2

3

2

2

5

3

2

1

1

1

2

1

1

1

2

2

2

1

1

1

1

1

3

1

1

1

1

1

3

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Disaster Management Importance

Q1. Firstly, how important should ‘emergency and disaster management’ be as a responsibility for Council?



80

78

76

76

75

73

73

72

72

72

71

70

West Ward

Women

65+

18-34

Hindmarsh

50-64

North Ward

Small Rural

35-49

Men

East Ward

State-wide

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

69

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

70

2017 Disaster Management Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘emergency and disaster management’ over the last 12 months?




26

17

23

26

23

28

21

30

25

28

22

27

37

37

38

32

36

41

37

36

49

27

35

37

18

19

18

24

20

10

22

13

10

28

21

14

3

4

4

2

7

1

4

3

4

2

3

4

1

2

2

2

1

1

1

2

2

1

16

21

16

15

13

20

15

17

10

13

18

19

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Disaster Management Performance

Q2. How has Council performed on ‘emergency and disaster management’ over the last 12 months?



80

79

79

78

78

76

76

76

74

74

74

66

North Ward

50-64

35-49

Women

65+

Hindmarsh

Small Rural

East Ward

Men

West Ward

State-wide

18-34

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

77

n/a

n/a

n/a

73

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

75

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

74

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

71

n/a

2017 Roadside Slashing & Weed Control Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘roadside slashing and weed control’ be as a responsibility for Council?




32

30

32

42

30

24

27

38

16

39

38

33

44

40

44

38

42

51

45

42

41

38

44

47

21

25

21

17

24

21

23

18

31

21

17

19

2

4

2

1

1

3

2

1

6

2

2

1

1

1

1

1

1

1

2

1

1

1

1

3

2

4

1

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Roadside Slashing & Weed Control Importance

Q1. Firstly, how important should ‘roadside slashing and weed control’ be as a responsibility for Council?



63

57

54

54

53

53

52

52

51

51

49

43

West Ward

Women

18-34

65+

State-wide

Hindmarsh

35-49

East Ward

50-64

Small Rural

Men

North Ward

n/a

n/a

n/a

n/a

56

n/a

n/a

n/a

n/a

51

n/a

n/a

n/a

n/a

n/a

n/a

55

n/a

n/a

n/a

n/a

52

n/a

n/a

n/a

n/a

n/a

n/a

55

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

56

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

61

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 Roadside Slashing & Weed Control Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘roadside slashing and weed control’ over the last 12 months?




13

10

11

9

14

15

11

15

22

12

11

11

29

31

27

20

28

38

25

33

31

34

26

26

25

27

27

24

22

31

26

24

8

22

30

32

17

18

19

22

24

6

20

14

20

14

18

17

13

11

14

21

12

6

15

11

20

17

13

8

3

3

3

4

1

4

3

3

2

3

5

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Roadside Slashing & Weed Control Performance

Q2. How has Council performed on ‘roadside slashing and weed control’ over the last 12 months?



82

82

81

81

81

80

79

79

79

78

77

75

North Ward

50-64

35-49

Small Rural

East Ward

Men

Hindmarsh

Women

State-wide

18-34

65+

West Ward

n/a

n/a

n/a

81

n/a

n/a

n/a

n/a

79

n/a

n/a

n/a

n/a

n/a

n/a

82

n/a

n/a

n/a

n/a

78

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

78

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

81

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

80

n/a

n/a

n/a

2017 Unsealed Roads Importance2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘maintenance of unsealed roads in your area’ be as a responsibility for Council?




39

39

43

45

40

31

39

38

40

40

46

33

42

39

41

40

43

43

42

42

39

48

37

44

15

17

13

11

15

18

17

12

18

10

17

14

1

3

2

2

2

2

2

1

2

1

1

1

1

1

2

2

2

2

2

2

1

1

2

1

4

1

3

6

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Unsealed Roads Importance

Q1. Firstly, how important should ‘maintenance of unsealed roads in your area’ be as a responsibility for Council?



54

50

50

49

46

46

44

43

43

43

43

40

35-49

West Ward

Women

East Ward

Hindmarsh

65+

State-wide

18-34

Men

Small Rural

50-64

North Ward

n/a

n/a

n/a

n/a

n/a

n/a

43

n/a

n/a

44

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

45

n/a

n/a

45

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

45

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

44

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

46

n/a

n/a

n/a

n/a

n/a

2017 Unsealed Roads Performance2016 2015 2014 2013 2012

Q2. How has Council performed on ‘maintenance of unsealed roads in your area’ over the last 12 months?




7

5

6

4

7

9

6

7

12

10

4

4

21

21

20

19

21

22

19

22

14

34

17

20

30

28

28

26

35

28

28

32

23

21

37

32

23

23

23

25

22

22

26

20

27

21

25

21

13

16

18

20

9

9

16

9

18

8

15

11

7

7

5

6

5

10

4

10

6

5

2

12

2017 Hindmarsh

State-wide

Small Rural

North Ward

East Ward

West Ward

Men

Women

18-34

35-49

50-64

65+


2017 Unsealed Roads Performance

Q2. How has Council performed on ‘maintenance of unsealed roads in your area’ over the last 12 months?



Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not

been included in this report. Interlocking age and gender analysis is still available in the dashboard

and data tables provided alongside this report.

Gender Age

50%50%Men

Women

6%

11%

20%

25%

38%

18-24

25-34

35-49

50-64

65+

S3. [Record gender] / S4. To which of the following age groups do you belong?



The survey was revised in 2012. As a result:

The survey is now conducted as a representative random probability survey of residents aged 18

years or over in local councils, whereas previously it was conducted as a ‘head of household’

survey.

As part of the change to a representative resident survey, results are now weighted post survey to

the known population distribution of Hindmarsh Shire Council according to the most recently

available Australian Bureau of Statistics population estimates, whereas the results were previously

not weighted.

The service responsibility area performance measures have changed significantly and the rating

scale used to assess performance has also changed.

As such, the results of the 2012 State-wide Local Government Community Satisfaction Survey should

be considered as a benchmark. Please note that comparisons should not be made with the State-wide

Local Government Community Satisfaction Survey results from 2011 and prior due to the

methodological and sampling changes. Comparisons in the period 2012-2017 have been made

throughout this report as appropriate.


Demographic Actual survey

sample sizeWeighted base

Maximum margin of error at

95% confidence interval

Hindmarsh Shire Council 400 400 +/-4.7

Men 182 202 +/-7.1

Women 218 198 +/-6.5

North Ward 130 130 +/-8.5

East Ward 132 137 +/-8.4

West Ward 138 133 +/-8.2

18-34 years 37 69 +/-16.3

35-49 years 56 80 +/-13.1

50-64 years 121 99 +/-8.8

65+ years 186 151 +/-7.1

The sample size for the 2017 State-wide Local Government Community Satisfaction Survey for

Hindmarsh Shire Council was n=400. Unless otherwise noted, this is the total sample base for all

reported charts and tables.

The maximum margin of error on a sample of approximately n=400 interviews is +/-4.7% at the 95%

confidence level for results around 50%. Margins of error will be larger for any sub-samples. As an

example, a result of 50% can be read confidently as falling midway in the range 45.3% - 54.7%.

Maximum margins of error are listed in the table below, based on a population of 4,000 people aged

18 years or over for Hindmarsh Shire Council, according to ABS estimates.


All participating councils are listed in the state-wide report published on the DELWP website. In 2017,

68 of the 79 Councils throughout Victoria participated in this survey. For consistency of analysis and

reporting across all projects, Local Government Victoria has aligned its presentation of data to use

standard council groupings. Accordingly, the council reports for the community satisfaction survey

provide analysis using these standard council groupings. Please note that councils participating across

2012-2017 vary slightly.

Council Groups

Hindmarsh Shire Council is classified as a Small Rural council according to the following classification

list:

Metropolitan, Interface, Regional Centres, Large Rural & Small Rural

Councils participating in the Small Rural group are: Alpine, Ararat, Benalla, Buloke, Central Goldfields,

Gannawarra, Hepburn, Hindmarsh, Indigo, Loddon, Mansfield, Murrindindi, Pyrenees, Queenscliffe,

West Wimmera and Yarriambiack.

Wherever appropriate, results for Hindmarsh Shire Council for this 2017 State-wide Local Government

Community Satisfaction Survey have been compared against other participating councils in the Small

Rural group and on a state-wide basis. Please note that council groupings changed for 2015, and as

such comparisons to council group results before that time can not be made within the reported charts.


Index Scores

Many questions ask respondents to rate council performance on a five-point scale, for example, from

‘very good’ to ‘very poor’, with ‘can’t say’ also a possible response category. To facilitate ease of

reporting and comparison of results over time, starting from the 2012 survey and measured against the

state-wide result and the council group, an ‘Index Score’ has been calculated for such measures.

The Index Score is calculated and represented as a score out of 100 (on a 0 to 100 scale), with ‘can’t

say’ responses excluded from the analysis. The ‘% RESULT’ for each scale category is multiplied by

the ‘INDEX FACTOR’. This produces an ‘INDEX VALUE’ for each category, which are then summed to

produce the ‘INDEX SCORE’, equating to ‘60’ in the following example.

SCALE

CATEGORIES% RESULT INDEX FACTOR INDEX VALUE

Very good 9% 100 9

Good 40% 75 30

Average 37% 50 19

Poor 9% 25 2

Very poor 4% 0 0

Can’t say 1% -- INDEX SCORE 60


Similarly, an Index Score has been calculated for the Core question ‘Performance direction in the last

12 months’, based on the following scale for each performance measure category, with ‘Can’t say’

responses excluded from the calculation.

SCALE CATEGORIES % RESULT INDEX FACTOR INDEX VALUE

Improved 36% 100 36

Stayed the same 40% 50 20

Deteriorated 23% 0 0

Can’t say 1% -- INDEX SCORE 56


Index scores are indicative of an overall rating on a particular service area. In this context, index scores

indicate:

a) how well council is seen to be performing in a particular service area; or

b) the level of importance placed on a particular service area.

For ease of interpretation, index score ratings can be categorised as follows:

INDEX SCORE Performance implication Importance implication

75 – 100Council is performing very well

in this service area

This service area is seen to be

extremely important

60 – 75Council is performing well in this service

area, but there is room for improvement


very important

50 – 60Council is performing satisfactorily in

this service area but needs to improve


fairly important

40 – 50Council is performing poorly



somewhat important

0 – 40Council is performing very poorly



not that important


The test applied to the Indexes was an Independent Mean Test, as follows:

Z Score = ($1 - $2) / Sqrt (($3*2 / $5) + ($4*2 / $6))

Where:

$1 = Index Score 1

$2 = Index Score 2

$3 = unweighted sample count 1

$4 = unweighted sample count 1

$5 = standard deviation 1

$6 = standard deviation 2

All figures can be sourced from the detailed cross tabulations.

The test was applied at the 95% confidence interval, so if the Z Score was greater than +/- 1.954 the

scores are significantly different.


Core, Optional and Tailored Questions

Over and above necessary geographic and demographic questions required to ensure sample

representativeness, a base set of questions for the 2017 State-wide Local Government Community

Satisfaction Survey was designated as ‘Core’ and therefore compulsory inclusions for all participating

Councils.

These core questions comprised:

Overall performance last 12 months (Overall performance)

Lobbying on behalf of community (Advocacy)

Community consultation and engagement (Consultation)

Decisions made in the interest of the community (Making community decisions)

Condition of sealed local roads (Sealed local roads)

Contact in last 12 months (Contact)

Rating of contact (Customer service)

Overall council direction last 12 months (Council direction)

Reporting of results for these core questions can always be compared against other participating

councils in the council group and against all participating councils state-wide. Alternatively, some

questions in the 2017 State-wide Local Government Community Satisfaction Survey were optional.

Councils also had the ability to ask tailored questions specific only to their council.


Reporting

Every council that participated in the 2017 State-wide Local Government Community Satisfaction

Survey receives a customised report. In addition, the state government is supplied with a state-wide

summary report of the aggregate results of ‘Core’ and ‘Optional’ questions asked across all council

areas surveyed.

Tailored questions commissioned by individual councils are reported only to the commissioning council

and not otherwise shared unless by express written approval of the commissioning council.

The overall State-wide Local Government Community Satisfaction Report is available at

https://www.localgovernment.vic.gov.au/our-programs/council-community-satisfaction-survey.

https://www.localgovernment.vic.gov.au/our-programs/council-community-satisfaction-survey


Core questions: Compulsory inclusion questions for all councils participating in the CSS.

CSS: 2017 Victorian Local Government Community Satisfaction Survey.

Council group: One of five classified groups, comprising: metropolitan, interface, regional centres, large rural and

small rural.

Council group average: The average result for all participating councils in the council group.

Highest / lowest: The result described is the highest or lowest result across a particular demographic sub-group e.g.

men, for the specific question being reported. Reference to the result for a demographic sub-group being the highest or

lowest does not imply that it is significantly higher or lower, unless this is specifically mentioned.

Index score: A score calculated and represented as a score out of 100 (on a 0 to 100 scale). This score is sometimes

reported as a figure in brackets next to the category being described, e.g. men 50+ (60).

Optional questions: Questions which councils had an option to include or not.

Percentages: Also referred to as ‘detailed results’, meaning the proportion of responses, expressed as a percentage.

Sample: The number of completed interviews, e.g. for a council or within a demographic sub-group.

Significantly higher / lower: The result described is significantly higher or lower than the comparison result based on

a statistical significance test at the 95% confidence limit. If the result referenced is statistically higher or lower then this

will be specifically mentioned, however not all significantly higher or lower results are referenced in summary reporting.

Statewide average: The average result for all participating councils in the State.

Tailored questions: Individual questions tailored by and only reported to the commissioning council.

Weighting: Weighting factors are applied to the sample for each council based on available age and gender

proportions from ABS census information to ensure reported results are proportionate to the actual population of the

council, rather than the achieved survey sample.

Contact Us:

03 8685 8555

John Scales

Managing Director

Mark Zuker

Managing Director

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