Online Survey for the 10-Year Strategy on HomelessnessEvaluation of Key Findings

ContentsBackground................................................................................................................................3

Face to Face Consultations...................................................................................................3

How We’re Working Together: Relationship with Other Strategies..........................................4

Online Survey for the Strategy..............................................................................................4

Executive Summary.................................................................................................................... 5

Key Findings...............................................................................................................................6

Service Provider Responses......................................................................................................8

Lived Experience Responses...................................................................................................12

General Responses................................................................................................................15

Other Responses Received.....................................................................................................19

Commissioner for Children and Young People......................................................................19

Voices of people with lived experience...................................................................................21

Appendix 1 – Survey Questions..............................................................................................22

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BackgroundThe Department of Communities (Communities) is leading the development of a whole-of-community 10 Year Strategy on Homelessness (the Strategy). The Strategy will seek to deliver innovative and sustainable services that are holistic and person-centred.

The Strategy is being developed in partnership with government, peak bodies and the community sector through the Supporting Communities Forum Working Group on Homelessness.

The Strategy will look at homelessness in a broader context alongside other areas of Government and mainstream services, including health, mental health, education and justice, to ensure a collaborative and coordinated approach to addressing and preventing homelessness.

The Strategy will be built upon findings from past consultations including:

The former Department for Child Protection and Family Support Regional consultations 2016 for the Report: Reviewing and strengthening the Western Australian response to homelessness: the way forward; and

WA Alliance Strategy to End Homelessness 2018-2028.

Face to Face ConsultationsDuring September and October 2018, Communities’ Homelessness Strategy Team held consultation workshops across Western Australia. Broome, Kununurra, Kalgoorlie, Geraldton, Port Hedland, Albany, Bunbury and Newman were all part of the regional consultations, with Cockburn, Joondalup and Perth CBD comprising the metropolitan consultations. Targeted consultations were also undertaken including a Youth specific consultation as the Perth Metropolitan consultations coincided with YACWA’s UnfairGround Conference.

Communities worked closely with Local Government Agencies, District Leadership Groups, Housing Regional Managers, Child Protection and Family Support Country Contract Managers and District Directors to identify the most appropriate locations that were both community based and cost effective. The Homelessness Strategy Team also took this unique opportunity to engage with local community services and took time out visit local placed based services that were achieving positive community outcomes.

The outcomes of our face to face consultations have been finalised and uploaded to our website: www.communities.wa.gov.au/homelessness.strategy

How We’re Working Together: Relationship with Other StrategiesHomelessness is not an issue that sits neatly within a single portfolio and people experiencing, or at risk of experiencing, homelessness often have contact with services across multiple agencies and may have contact with multiple services

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delivered by Communities. This highlights the importance of a whole of government and whole of Communities approach to the homelessness service system. To this end, Communities is developing several strategies that will work towards improving the lives of Western Australians.

Our respective teams are working closely together to ensure that practical actions can be taken to integrate the various roles and responsibilities that sit under relevant portfolios. Some of the actions we have taken are to attend other division’s consultation events providing support and where possible, conducting parallel consultation events. Cohort specific findings from our consultations have been shared with our relevant portfolio areas.

Online Survey for the Strategy Following from the consultations, it was identified that a number of individuals and organisations were unable to attend the face-to-face consultations. In order for those individuals and organisations to contribute to the Strategy, a survey was designed and released online through Survey Monkey. The survey was open from 5 November 2018 until 14 December 2018. The survey was open to service providers, local and state government agencies, community members and people with lived experience of homelessness.

The survey link was distributed to those who had attended a consultation forum as well as other networks such as peak bodies, funding organisations and other local government agencies.

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Executive SummaryA total of 276 responses were received. Questions were not mandatory and people could skip questions at any time. 179 of completed responses were used for the qualitative analysis.

The survey was distributed widely and was open to everyone to respond. Around 56% (n=100) of respondents identified themselves as people working in service delivery, with around 9% (n=13) of people having lived experience of homelessness, either current or previous. 37% (n=66) of respondents identified themselves as ‘other’, with a majority of those responding to the survey because of their interest in homelessness in Western Australia.

The survey was designed to elicit responses from the community about what was happening in their community, ways in which services could be improved and highlight exemplar service provision. The results of the survey demonstrated what our communities were doing well, what we should be doing more of and how we can better support those experiencing homelessness.

The strongest themes were centred around early intervention, crisis accommodation and prevention of homelessness. Support to maintain tenancies, coordination of services, and increasing crisis accommodation and appropriate housing were all listed as important focus points of the strategies across all people surveyed.

People identified that we have the right services for our communities, however a lack of resourcing meant these services were often unable to meet the demands of our increasing population. Having services that were also culturally appropriate and easily accessible with specialist support was also a strong theme.

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Key FindingsIn many cases, the total number of comments received does not match the amount of responses entered into the survey. This is because participants may have chosen not to answer specific questions or have given more than one answer for a question. The data has also been adjusted for non-responses.

A total of 276 responses were received. Questions to the survey were not mandatory and people could skip questions at any time. 179 of completed responses were used for the qualitative analysis. A copy of the questions of the survey are provided at Appendix 1.

Who responded?

The survey was distributed widely and was open to everyone to respond. Around 56% (n=100) of respondents identified themselves as people working in service delivery, with around 9% (n=13) of people having lived experience of homelessness, either current or previous. 37% (n=66) of respondents identified themselves as ‘other’, with a majority of those responding to the survey because of their interest in homelessness in Western Australia.

Fig.1 Respondents to Survey

Where were people located?

Responses were received from across Western Australia, with the majority of responses received from the Perth metropolitan area. See Figure 3 and 4 below.

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56%

2%

5%

37% Service ProvidersPeople Currently Experienc-ing HomelessnessPeople Who Previously Experiened HomelessnessOther

People who attended our face to face consultations

We asked people to indicate whether they had attended one of our face-to-face consultations. The majority of people indicated that they had not attended one of our face-to-face consultations; 57 people advised that they had previously been to one of the face-to-face consultations, whilst 110 advised that they had not been to any consultations.

Yes

No

Unsure/blank

0 20 40 60 80 100 120

Fig.2 Did you attend one of our face to face consultations?

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Fig.3 Service Providers and ‘Other’ Respondents (Red – Service Providers; Purple – ‘Other’)

Fig.4 People with lived experience

Service Provider ResponsesPeople working in service delivery (n=100) were asked the top three reasons why people presented to their service. The top three results were:

the lack of appropriate housing; family and domestic violence; and substance misuse.

These top three results have been previously evidenced as leading causes for homelessness in Western Australia1.

Lack of appropriate housingFamily and Domestic Violence

Substance MisuseFinancial Instability

Mental HealthRelationship Breakdown

Cannot return to home (stuck)Need crisis accommodation

OvercrowdingHomelessness

PovertyParent / Teen Conflict

0 5 10 15 20 25 30 35 40 45 50

Fig. 5: Top three reasons people experiencing homelessness presenting to your service

People working in service delivery were also asked what they think the Strategy should focus on. Results were varied but the strongest ideas centred around support to maintain tenancies, coordination of services and increases in crisis accommodation. Other responses included specialised mental health and alcohol or other drugs supported accommodation.

Support to Sustain Tenancies or Prevent Homelessness

Coordination of Services

Increase Crisis Accommodation

Specialised MH & AOD Accommodation

Public Education on Homelessness

Alternative accommodation options

Housing First

0 5 10 15 20 25 30 35 40 45

Fig. 6: Top three things the Strategy should focus on (Service provider responses)

1 Kaleveld, L., Seivwright, A., Box E., Callis, Z. and Flatau, P. (2018) Homelessness in Western Australia: A review of the research and statistical evidence. Perth: Government of Western Australia, Department of Communities, p23-24.

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36 people indicated the need for service coordination. The highest rate of response received from service providers came from the Perth metropolitan area, as shown in Fig. 2.

What’s working well in your community?

We asked service providers what was working well in their community and the results were overwhelmingly positive. It is evident that the people who responded to this survey are aware of what is available in the current homelessness service system and what is not.

Based on the responses to the question posed to service providers of ‘what the Strategy should focus on’, there were strong responses to:

sustainable pathways out of homelessness (affordable housing); early intervention to prevent homelessness; and service coordination.

Service providers highlighted, as a positive, that community services are working more collaboratively and are relying on community initiatives to help support their clients.

Community Housing Programs, Diversionary Programs and Early Intervention Programs were all identified as working well within their community. Other programs cited as working well included:

Emergency relief for individuals and families Commonwealth funded programs Transitional Housing Low Cost Accommodation / Hostels Wrap around support programs The Recovery Method in Mental Health

Although, not asked directly, service providers listed some services that were working well and offered them up as good practice. In some cases,2 they recommended the expansion of services.

Services that were highlighted as working well included:

Mobile Clinical Outreach Teams Tom Fisher Acute Night Shelter Solid Ground (Wungening Aboriginal Corporation)3

Street Doctor Foundation Housing’s Sustaining Tenancies Team Lamp Inc

2 Tom Fisher Acute Night Shelter, Aboriginal Short Stay Accommodation and Assertive Outreach Teams, including the Mobile Clinical Outreach Team. 3 A day program that focuses on supporting people who struggle with alcohol and substance misuse, offering education, structure, skills and strategies for people to develop relapse prevention management skills.

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In Town Lunch Centre Doors Wide Open

What are the barriers people faced in your community when seeking help?

We also asked service providers what barriers people faced in their community when trying to seek help.

Common themes emerged around:

the lack of appropriate housing; insufficient funding of services; the lack of crisis accommodation; the difficulty of finding a safe place to stay when you are under the influence

of alcohol or drugs or have a mental health issue; and the lack of flexibility in service provision.

Co-morbidities and complex needs were a significant barrier for clients seeking help according to service providers.

Lack of appropriate housingInsufficient Funding

Complex Needs of ClientsLack of Crisis Accommodation

Lack of flexibility in Service ProvisionLack of Understanding

Lack of Coordination of Services

0 5 10 15 20 25

Chart Title

Fig. 7: Barriers people face when seeking help

The barriers cited by service providers are listed below:

No crisis accommodation for women who are not experiencing FDV

Limited long-term housing available with support

Clients lacking motivation Long wait lists associated with

housing options Cognitive disabilities Information only being available

online Lack of affordable housing

Limited availability of rehabilitation programs

Lack of identification when presenting to services

Substance misuse Use of violence Multiple complex needs and co-

morbidities Lack of transport Stigma associated with being

homeless Inflexibility of service provision

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Lack of services that have low eligibility requirements

Strict program eligibility criteria Financial constraints for service Not enough experienced /

trained workers

Lack of coordination amongst service providers

Clients having to tell their story over and over again

Lack of short stay accommodation facilities for people from out of town

Different Language Groups

We also asked people why they believed current services were not right for their community and asked them to explain why. Responses carried a common theme of inappropriate housing or lack of accommodation (including short stays, crisis and transitional accommodation). Interestingly, the flexibility of services to accept clients was a common theme and received the same number of responses for the need for more crisis accommodation (see fig.8).

Lack of appropriate housingLack of flexibility in Service Provision

Lack of Crisis AccommodationLack of Coordination of Services

Insufficient FundingInappropriate Referrals

Lack of Short Term AccommodationPriority on 'visible' homelessness

Duplication of servicesComplex Needs of Clients

0 1 2 3 4 5 6 7 8 9 10

Chart Title

Fig. 8: Why services aren’t right for their community

Inappropriate housing themes centred around the inability of individuals and families to afford the cost of housing coupled with the lack of supply of affordable housing.

The lack of crisis accommodation was also mentioned, with specific cohorts being of interest such as youth and those with substance misuse.

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Lived Experience ResponsesThirteen people who had experienced or were currently experiencing homelessness responded to our survey. Questions relating to their experience of homelessness were not mandatory, and in some cases people could provide more than one response.

We asked people how they came to be homeless; a total of 19 responses were received, showing people cited more than one reason for becoming homeless. The leading cause, according to people with lived experience of homelessness, was family and domestic violence.

Family violence

Relationship Breakdown

Housing Authority Debt

Mental Health Issues

Financial hardship

Family breakdown

Single person accommodation unavailable

Substance Misuse

Having pets

Chronic Illness

0 0.5 1 1.5 2 2.5 3 3.5 4

Fig. 9: Reason for becoming homeless

Approximately half (n=7) of people indicated that they had been homeless for 1–3 years (fig 9.) with the majority indicating they stayed with friends or family (n=8) and/or in their car (n=7) (fig.10)

1 - 3 years

3 - 5 years

5 - 10 years

Less than 1 year

More than 10 years

0 1 2 3 4 5 6 7

Fig. 10: Length of homelessness

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Sleeping rough

Car

Friends/family

Boarding house

Temporary lodging

Supported accomodation

Squatting

Other

0 1 2 3 4 5 6 7 8

Fig. 11: Where people stayed when they were homeless

Seven people indicated they were by themselves when they experienced homelessness, whilst 3 respondents said they were with their children when they experienced homelessness (fig. 11)

Fig. 12: Who were they with when they experienced homelessness

What did you need help with when you were experiencing homelessness?

We asked questions about what sort of help people needed when they were experiencing homelessness and where they went for help. One third of people who responded indicated that the services they had gone to had helped them (fig. 13).

A number of people indicated that they didn’t know where to go for help, implying that it might have been the first time they had experienced being homeless. People said they found out where to go by either asking family, friends, online or just asking around. Some people listed names of services they had sought help from, indicating that they knew where help was based on previous experience.

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By themselves

Partner

Child/children

Other family

Pets

0 1 2 3 4 5 6 7

Didn’t help

Helped

Helped a little

Helped a lot

Unsure

0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5

Fig. 13: How much services helped those experiencing homelessness

People also said they needed help with their health such as assistance with their poor health, emotional and mental health support and support for sexual assault.

When asked what Communities can do to help people experiencing homelessness, people responded by saying they needed:

safe and appropriate housing; short stay accommodation options; easier access to bond payments; and access to crisis accommodation.

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General ResponsesSixty-six people who completed the survey identified themselves as being ‘other’, however only a total of 46 entries were completed and analysed for the qualitative questions; some questions were left blank. Below is a breakdown of who responded to the survey:

State Government EmployeeCommunity Member

Local Government EmployeeResearcher

Other Not For ProfitVolunteer

Health Service ProviderOther Professional

Peak BodyCarer

Lived ExperienceWA Police

Financial Counsellor

0 2 4 6 8 10 12

Fig. 14: Who responded to the survey.

When asked what motivated them to respond to the survey, the top response listed was that they ‘had an interest homelessness.’

I have an interest in homelessness

Advocating on behalf of other people

Policy related interest

I work with people experiencing homelessness

Improve my knowledge

0 2 4 6 8 10 12 14 16 18 20

Fig. 15: What motivated people to respond to the Survey as ‘other’.

People were also asked what the top three priorities the Strategy should focus on, with the most cited option affordable and appropriate housing, crisis accommodation and referral pathways:

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Affordable and appropriate housing

Crisis Accommodation

Referral Pathways

Primary Health Care Support

People with complex needs

Alternative housing options

Aboriginal People

0 2 4 6 8 10 12 14 16 18

Fig. 16: Result of what are the Top Three things the Strategy should focus on for respondents identified as ‘other’

It is evident from these responses, there is not so much a lack of services but a lack of coordination between the services; this has emerged as a very strong theme within this analysis.

What’s working well in your community?

We asked people what services or community initiatives were working well in their community. Responses to this question were overwhelmingly positive, with a number of current service providers being used as examples of good practice. These service providers included:

Crossroads (Kalgoorlie) Royal Perth Homeless Team St Pat’s (Fremantle) Kullari Patrol The Salvation Army

Women’s refuges and Tenancy WA’s program, ‘Safe as Houses’ were also used as an example of what is working well in their community.

Other community initiatives referred to services whose usual business was providing practical support to people experiencing homelessness. These services generally handed out care packages:

Food/Soup Vans Foodbank Basics for Blokes Essentials for Women Share the Dignity

However, when we asked a follow up question of whether the services were right for their community in supporting people experiencing homelessness, the majority of responses were negative, with only 20% of people saying they serviced the community well.

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Fig. 17: How well do the services address the needs of your community?

We also asked respondents if they had ever helped anyone experiencing homelessness and if so, in what way did they help. A majority of the responses received said they provided practical and emotional support to someone experiencing homelessness.

Accomodation

Financial support

Emotional support

Practical support

Other

0 5 10 15 20 25 30 35

Fig. 18: Provision of support to people experiencing homelessness

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38%

25%

20%

17%

PoorlyNeitherWellVery Poorly

We asked people what the barriers were for people seeking help in their community whilst experiencing homelessness (fig. 19)

The most commonly cited barriers included:

Insufficient funding for services Lack of appropriate housing Lack of coordination amongst services A lack of understanding of homelessness

Insufficient Funds

Lack of Affordable Housing

Lack of Coordination of Services

Lack of understanding

Complex Needs of Clients

Lack of Crisis Accommodation

Lack of Flexibility in Service Provision

0 2 4 6 8 10 12 14

Fig. 19: Barriers to access

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Other Responses ReceivedCommissioner for Children and Young PeopleThe Commissioner for Children and Young People, Mr Colin Petit, wrote to the Homelessness Strategy Team on 14 December 2018 directly addressing the Online Survey.

Summary of responses:

Areas that the Strategy should focus on:

Children and young people experiencing homelessness; Priority populations; Across-sector strategies to address disadvantage and complex needs; Consultation with children and young people

Barriers for children and young people accessing services

Lack of accommodation and housing services for people under 16;

Strict eligibility criteria for services;

Guardianship challenges for young people under 16;

Limited specialist support offered for young people in accommodation services;

Services feel they cannot adequately meet the needs and

intensive support for young people under 15;

Issues in transition between services and systems;

Lack of options for young people to access long term and permanent accommodation options;

Challenges in clarifying the role of Child Protection in cases where the person is under 16.

Ideas for addressing homelessness and service provision

Early intervention strategies, and opportunities to work with children, young people and families to prevent crisis;

Increased accommodation and supported accommodation for young people under 16;

More tailored and intensive support for young people;

Services which are co-designed with young people;

More options and appropriate exit pathways into permanent and long-term accommodation options;

Ensure there are sufficient specialist services available for young people with specific support needs, with a focus on

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programs that have a demonstrated outcome for young people;

Holistic and wraparound services to support young people who require multiple services

Flexibility in service system to provide supports for children and young people with complex, challenging or other diversity needs;

A clearer role for child protection in providing early intervention and support, particularly where young people under 16 are not safe to remain in the family home;

Establish and reinstate protocols between child protection and youth accommodation services, to provide support for young people under 16 in emergency accommodation services;

Other ideas:

Adopting a child-centred approach; Adopting the Child Safe Organisation framework.

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Voices of people with lived experience

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Aboriginal people are judged all the time, you have nothing left when you are homeless. There needs to be more done for Aboriginal people to prevent homelessness and the response needs to be for Aboriginal families. There is a need emergency accommodation in Midland.

Managing homelessness is a life shattering experience, taking away your sense of security and belief in the goodness of this world. My children had to live elsewhere, my animals had to be given away, my mental illness had suffered greatly and my career options were limited due to moving around so often to seek good housing. If it wasn’t for my tenacity and strong belief in myself, I would probably have ended up living on the streets permanently. Housing is not an option- it is a basic human right.

Please help Aboriginal women, we are people too. I want my grannies back.That homelessness leaves a stain. A stain on your soul and mental well-being. You feel different and unimportant, even after getting off the street. The mental effects of homelessness last a long time. It's 20 years this year since I got off the street and I still suffer from the effects from my time sleeping rough.

There is help, people are and can be kind, stay strong.

Homelessness is terrifying.

Appendix 1 – Survey QuestionsWhich group do you identify with the most?

Service Provider Currently experiencing homelessness Previously experienced homelessness Other (please specify)

Service Provider Questions

1. Have you been to any of our consultations? a) Yes b) No c) Unsure

2. Where is your service located? Please select all that applya) The Perth metropolitan area (includes Shire of Serpentine-Jarrahdale)b) Non-metropolitan area 1 (Kimberley, Pilbara and Gascoyne region)c) Non-metropolitan area 2 (Mid-West, Wheatbelt and Goldfields

Esperance region) d) Non-metropolitan area 3 (Peel – excludes Shire of Serpentine-

Jarrahdale, South West and Great Southern region)e) My service does not operate in WA

3. What is your postcode (where you work most from)? 4. What is the name of your service? (This is optional)5. What are the top three main reasons people experiencing homelessness present

to your service?6. What are the top three things that the Strategy should focus on?7. What is working well in your community to help people who are experiencing

homelessness? Why?8. Are existing services appropriate for your community?

a) Yes b) No

9. [Follow up] You responded “No” when asked if existing services are appropriate for your community. Why are they inappropriate?

10.What are the barriers that prevent your community from helping people who are experiencing homelessness? Why are they barriers?

11.What is your big idea to help people experiencing homelessness in your community?

12.How did you find out about this survey?13. If you have clients (current or previous) who would like to contribute their story

to the Strategy, please enter your service name and phone number here:a) Service Nameb) Contact Number

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14.Do you have any other comments or ideas you would like to share?

Current Lived Experience Questions

Please note that your responses are anonymous and will not affect your access to services in any way.

1. Have you been to any of our consultations? a) Yes b) No c) Unsure

2. How old are you (in years)?3. What is your gender identity?

a) Male b) Female c) Other gender identity (please specify)

4. What is the postcode of where you spend most of your time?5. How did you become homeless?6. How long have you been experiencing homelessness for?

a) Less than 1 yearb) 1 – 3 yearsc) 3 – 5 years d) 5 – 10 yearse) More than 10 years f) Unsure

7. Where do you usually spend the night when you are experiencing homelessness? Please select all that apply

a) Sleeping roughb) Carc) Temporarily staying with friends or familyd) Boarding housee) Temporary lodging (like living in a caravan)f) Supported accommodation (like crisis accommodation)g) Squatting h) Other (please specify)

8. Who has been with you when you are experiencing homelessness? Please select all that apply

a) I have been by myselfb) Friendsc) Parent/s or Guardian/sd) Sibling/se) Partnerf) Child/Children

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g) Other family membersh) Pet/si) Other (please specify)

9. What do you need help with the most when experiencing homelessness?

10.Where do you go to seek help?

11.How do you find out where to seek help?

12.How much has the service/services helped you?

a) It helped a lotb) It helpedc) It helped a little d) It did not help e) Unsure

13.How can we help you or others experiencing homelessness?

14.What do you want to tell the people writing the Strategy about your experience that can help others who are experiencing homelessness?

15.How did you find out about this survey?

Past Lived Experience Questions

Please note that your responses are anonymous and will not affect your access to services in any way.1. Have you been to any of our consultations?

a) Yes b) No c) Unsure

2. How old are you (in years)?3. What is your gender identity?

a) Male b) Female c) Other gender identity (please specify)

4. What was the postcode of where you spent most of your time when you experienced homelessness?

5. How did you become homeless?6. How long did you experience homelessness for?

a) Less than 1 yearb) 1 – 3 yearsc) 3 – 5 years d) 5 – 10 yearse) More than 10 years f) Unsure

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7. Where did you usually spend the night when you experienced homelessness? Please select all that apply

a) Sleeping roughb) Carc) Temporarily staying with friends or familyd) Boarding housee) Temporary lodging (like living in a caravan)f) Supported accommodation (like crisis accommodation)g) Squatting h) Other (please specify)

8. Who was with you when you experienced homelessness? Please select all that apply

a) Parent/s or Guardian/sb) Sibling/sc) Partnerd) Child/Childrene) Other family membersf) Pet/sg) Other (please specify)

9. What did you need help with the most when experiencing homelessness?10.Where did you go to seek help? 11.How did you find out where to seek help?12.How much did the service/services help you?

a) It helped a lotb) It helpedc) It helped a little d) It did not help e) Unsure

13.How can we help people experiencing homelessness?14.What do you want to tell the people writing the Strategy about your experience

that can help others who are experiencing homelessness??15.How did you find out about this survey?

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“Other” Questions

1. Have you been to any of our consultations? a) Yes b) No c) Unsure

2. Where are you located? Please select all that applya) The Perth metropolitan area (includes Shire of Serpentine-Jarrahdale)b) Non-metropolitan area 1 (Kimberley, Pilbara and Gascoyne region)c) Non-metropolitan area 2 (Mid-West, Wheatbelt and Goldfields

Esperance region) d) Non-metropolitan area 3 (Peel – excludes Shire of Serpentine-

Jarrahdale, South West and Great Southern region)e) I am not based in WA

3. What is your postcode?4. What motivated you to respond to this survey?5. Have you supported someone experiencing homelessness?

a) Yesb) Noc) Unsure

6. If yes, how did you support someone experiencing homelessness? Please select all that apply

a) Provided accommodationb) Financial supportc) Emotional supportd) Practical supporte) Other (please specify)

7. What are the top three things that the Strategy should focus on?8. What is working well in your community to help people who are experiencing

homelessness?9. How well do you think existing services in your community are addressing the

needs of people experiencing homelessness?a) Very wellb) Wellc) Neitherd) Poorlye) Very poorly

10.What are the barriers that prevent your community from helping people who are experiencing homelessness? Why are they barriers?

11.What is your big idea for addressing homelessness?12.How did you find out about this survey?

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