backlog issues state of delaware division of corporations executive strategic planning conference...
TRANSCRIPT
BACKLOG ISSUES
State of Delaware
Division of Corporations
Executive Strategic
Planning Conference
October 13-15, 2004
• WORK RECEIVED
• WORK COMPLETED
• BACKLOG
• FACTORS AFFECTING BACKLOG
Average Received: 7057.85
Average Completed: 7452.35
Comparison of Work Received/SRV'd and Work CompletedJuly - December 2003
0
2000
4000
6000
8000
10000
12000
Week Beginning
Tota
l Num
ber
Total Srv'd Total Completed
Work Completed Comparison of 2003 & 2004
0
2000
4000
6000
8000
10000
12000
14000
Week Beginning
Tota
l Com
plet
ed
2003 2004
Average Work Completed 2003: 7033.15
Average Work Completed 2004: 8196.44
Average Received: 7182.44
Average Completed: 8196.44
Comparison of Work Received/SRV'd and Work CompletedJanuary - September 2004
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Week Beginning
Tota
l Num
ber
Total SRV'd Total Completed
BACKLOG• Corporations
– 2003– 2004
Acceptable Backlog: 3 Days
Corporations Backlog of Priority 7 Work
6.81
5.38
5.95
7.67
8.95 8.74
9.82
7.22
88.47
8.82
7.94
5.82
13.5
11.67
5.2
13.53
8.21
5.3
0
2
4
6
8
10
12
14
16
Jan Feb March April May June July Aug Sept Oct Nov Dec
Month
Avera
ge N
um
ber
of
Actu
al W
ork
ing
Days
2003 2004
3 Days
BACKLOG• Corporations
– 2003– 2004
• UCC– 2003– 2004
Acceptable Backlog: 3 Days
UCC Backlog of Priority 7 Work
12.76
6.76
13.62
22.1
20.9
13.86
12.26
6.05
4.53
5.55
13.47 13.67
5.4
9.67
12.88
10.88
5.054.633.88
0
5
10
15
20
25
Jan Feb March April May June July Aug Sept Oct Nov Dec
Month
Avera
ge N
um
ber
of
Actu
al W
ork
ing
Days
2003 2004
3 Days
BACKLOG• Corporations
– 2003– 2004
• UCC– 2003– 2004
• Customer Service– 2004
Customer Service Backlog of Priority 7
25.28
13.2
11.3512.53
15.22
34.25
8.55
13.41
14.06
0
5
10
15
20
25
30
35
40
Jan Feb March April May June July Aug Sept Oct Nov Dec
Month
Avera
ge N
um
ber
of
Actu
al W
ork
ing
Days
2004
FACTORS AFFECTING BACKLOG
• Equipment and
Technology
• Staffing
• Priority
• Workload
• Holidays / Closings
• Training
Customer Service Backlog of Priority 7
25.28
13.2
11.3512.53
15.22
34.25
8.55
13.41
14.06
0
5
10
15
20
25
30
35
40
Jan Feb March April May June July Aug Sept Oct Nov Dec
Month
Avera
ge N
um
ber
of
Actu
al W
ork
ing
Days
2004