Backup and

Recovery Services

Version MDS.BRS.2011.1007.A

October 2011

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The use of this document is subject to the following conditions and restrictions:

♦ This manual contains proprietary information belonging to Capstone Technology Solutions, LLC.

♦ Information in this document is subject to change without notice.

Copyright © 2011 Capstone Technology Solutions. LLC. All rights reserved. The Capstone logo is a trademark of Capstone Technology Solutions, LLC.

Other company and brand products and service names are trademarks or registered trademarks of their respective holders.

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Table  of  ContentsTable  of  Contents    The Business Problem ........................................................................................................................... 4  Business Value and benefit .................................................................................................................... 4  Pain Points ............................................................................................................................................. 5  Scope of Service .................................................................................................................................... 5  The Capstone Methodology ................................................................................................................... 6  The process flow .................................................................................................................................... 7  Approach ................................................................................................................................................ 7  Resources and Schedule ......................................................................................................................... 9  Acceptance of Deliverables and Services .............................................................................................. 9  Pricing and Contact Information ............................................................................................................ 9  

Copyright @2011 Capstone Technology Solutions, LLC 4

The Business ProblemThe Business Problem Today’s business environment is rich with disaster opportunities, whether it be a storm, earthquake tsunami or terrorism. Your business continuity preparedness revolves around a robust, reliable and fully capable backup environment. And yet the old adage, “Backups are never important until it is too late” remains a fundamental IT truth. If your business has unresolved questions about your Backup and Restoration (BUR) technology solutions you are not unique. Many business leaders are facing decisions about BUR that is both critical and expensive. The industry is in great conflict and with much confusion about BUR strategy and architecture. If this sounds familiar, read on. Our unique process can help you align your business and technological goals quickly and with minimum impact on your busy IT professionals.

Business Value and benefitBusiness Value and benefit • Actionable results • Quick execution and results • Low impact on your overcommitted IT resources • Gaps are benchmarked1 and remediation costs provided • Remediation map with business case provided • Staff and personnel ratings • Easy to Understand via Executive dashboards • Reduce TCO • Validate compliance capabilities • Improved governance • Enhance client/customer confidence and satisfaction • Protect shareholder value

1  Benchmarks  –  we  compare  and  rank  your  infrastructure  against  dozens  of  other  data  centers  in  all  major  industries  including  local  and  federal  government.  

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Pain Points Pain Points The Capstone Service for Backup and Recovery starts with assessing the data protection landscape and determining the current position and challenges such as:

• RTO/RPO is insufficient to meet business and regulatory requirements • Management governance GAPS and concerns • Need to reduce costs (Capital and Operating) • Recoverability is unknown or questionable • Substantial data growth results in the inability to meet backup windows • Regulatory compliance requirements • Changing business requirements • Mergers and Acquisitions • Virtualization initiatives meet business need • Being tapeless the right strategic move

ScopeScope of Sof S erviceervice The current Capstone Service for Backup and Recovery offering can review the entire scope of data protection being used by an enterprise, from simple backup to disk or tape to snapshots and replication/mirroring. There are a number of factors that we focus on to develop the scope of the assessment engagement:

1. Quantity  of:  a. Separate  Backup  environments  (Master  or  TSM  servers)  b. Data  centers  and  their  geography  c. Number  of  servers  in  the  enterprise  

2. Management  structure(s)  in  place  a. Centralized  with  one  support  and  operational  team  b. Decentralized  with  multiple  support  and  or  operational  teams  

3. Technology  focus  a. Backup  Recovery  b. RTO/RPO  by  application    c. Disaster  Recovery  readiness  by  application/data  center  

4. Common  language(s)  of  the  professionals  a. English  b. Spanish  c. French  d. Other  

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The Capstone MethodologyThe Capstone Methodology ADIM – Assess, Design, Implement and Manage is our methodology, which is based on ISO9000 and dozens of other industry standards and best practices. Methodology is always a circular path, one is never finished during the lifetime of a business application or infrastructure element.

Manage

Implement

Assess

Design

 ISO 9000

based

Assess The assessment collects documents and analyzes the current state. It is the basis and foundation of activity for a solution, application or infrastructure element.

Design A design is represented by a bill of materials (BOM), the detailed Configuration management Database CMDB, conceptual and detailed drawings and the preliminary project plan.

Implement The implementation is the refinement and detailed completion of the Project Plan and the expert execution of said plan. Outputs include completed test and acceptance documentation.

Manage The management of a solution includes monitoring, operation, support and remediation for the lifetime of the solution, application or infrastructure element.

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The process flowThe process flow

N

S

EW

Diligentek

VisioDocument Joe Baldwin October 5, 2011

Problem identification, isolation and root cause analysis

D i l i g enT ek

Audit

StartData Collection

as is Infrastructure

Create Executive

presentation

SponsorReview

Interviews·∙   Requirements·∙   Concerns·∙   Policy

Technical Data·∙   Statistics·∙   Metrics·∙   Topology

Collate·∙   Detail Reports·∙   Sort·∙   Arrange

Data Analysis·∙   Sort·∙   Coorelate·∙   Synthesize

Write Final Report

Customer Executive

Presentation

Tech Review·∙   Observations·∙   Recommendations·∙   Conclusions

Missing Data

Complete

Amend and Revise

PrePlanning&

Kick Off

Best Practices

Bench Mark

SOW has been signed.

Proposed Next Steps

Information Architecture Assessment Methodology

ApproachApproach Our methodology and process includes the following major milestones: 1. Kick of meeting(s) 2. Data Collection

a. Conduct internal client, IT management and technical interviews2 b. Deployment of tools as required c. Retrieval of tool data

3. Analysis and reporting a. Collate interview and tool data, audit for omission and accuracy b. Sort correlate and analyze the data c. Create detailed report with observations and recommendations d. Create executive presentation

4. Sponsor review – remote 5. Executive review 6. Close engagement

2  Our  highly  structured  interview  process  is  light  touch,  executed  remotely  and  at  the  convenience  of  your  professionals.  

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DeliverablesDeliverables

In performance of this service, Capstone Technology Solutions will provide the following project deliverables:

Regular status reports o Preliminary Backup and Recovery Findings Presentation - Summary

presentation of initial findings, highlights, and recommendations delivered at the end of the onsite milestone

o Backup and Recovery Assessment Report - Report that validates the backup and recovery findings based on data gathered and observed at client site; analysis and recommendations targeted to maximize the return on current storage investments, architecture, and technology

Deliverables topical index Each detailed report will contain some or all of the following analytics dependent upon engagement scope: (sample reports are available)

Servers not backed up Success rate Failure mode analysis Window performance (application impact) Backup Policy audit BUR Architectural review

o De-duplication o Encryption o Archival o EOL/EOSL management o CMDB management o Backup methods and data flow o Bare Metal (OS methods audit) o Networking

Replication methods and deployment Database backups

o Methods o RTO/RPO

Performance o Backup o Restoration

Storage and Media utilization, capacity and growth Vaulting & Compliance

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Resources and Resources and Schedule Schedule Capstone will provide IT Consultants as required to insure that the install is done in a quality manner and on schedule to meet your critical customer needs.

Acceptance of Deliverables aAcceptance of Deliverables a nd Servicesnd Services During the project, regularly scheduled meetings and project reviews will be conducted to review the status of project activities, progress toward completing project deliverables and services and to confirm that Client expectations are being met. A “Letter of Acceptance” will be provided to the Client to document the completion of project deliverables and services.

Pricing and Pricing and Contact InformationContact Information Pricing for this service begins at $49,950 for a maturity assessment over of a single environment within a four-week period. A statement of work will be created to provide additional insights as to custom work effort to close the GAPS and achieve the goals of a Capstone assessed Backup and Recovery project. Please contact Capstone for further information and help:

Capstone Technology Solutions, LLC 13762 Colorado Blvd., Suite 124-11

Thornton, CO 80602 303.280.0982

www.capstoneTS.com sales@capstonets.com