bahadır barut sabancı university information center
TRANSCRIPT
AN OVERLOOK AT INTERLIBRARY LOAN IN TURKEY: THE CASE OF SABANCI UNIVERSITY
Bahadır BarutSabancı UniversityInformation Center
INTERLIBRARY COOPERATION AND INTERLIBRARY LOAN SERVICE IN TURKEY
History 1961 Libraries Committee
Borrowing books from domestic and foreign libraries
1982 (YÖK) Council of Higher Education 1983 Documentation Center was
established in (YÖK) 1985 Photocopy Request Form 1987 Book/Photocopy Request Form
UNİON CATALOGS
TO-KAT (TOplu KATalog) Union Catalog since 2007
Created by Turkish Academic Network and Information Center (ULAKBİM)
Yordam Union CatalogYORDAM 2001
TO-KAT UNION CATALOG
YORDAM UNİON CATALOG
AUTOMATION SYSTEMS KİTS & TÜBESS
KİTS (Interlibrary Loan Tracking System )
Anatolian University Libraries Consortium (ANKOS) ANKOS Collaboration Research Group 2006 In the 8th meeting of ANKOS in 2008 KİTS is a multiuser, online application
Put into practice by 7 member institutions in July 2008 İstanbul Technical University Sabancı University Marmara University İstanbul Commerce University Bahçeşehir University Kadir Has University İstanbul Bilgi University
KİTS has now 172 members and it is an ever-developing system whose number of members is rapidly increasing
KİTS
KİTS
TÜBESS
TÜBESS (Document Supply System in Turkey ) since 2011 Developed by (Turkish Academic
Network and Information Center (ULAKBİM))
TÜBESS Participation Agreement
TÜBESS DOCUMENT SUPPLY SYSTEM
TÜBESS
SABANCI UNIVERSITY
SABANCI UNIVERSITY
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SABANCI UNIVERSITY INFORMATION CENTER
AİM
to support Sabancı University's educational programs
to meet the information needs of its members
to cooperate with the other institutions at the national and international level
to organize comfortable study environment
INFORMATION CENTER
INFORMATION CENTER
INFORMATION CENTER’S VALUES
User-oriented Perfectionist service understanding High quality service and product Creative, innovative and flexible structure Open communication Proactive Integrated system Learning how to learn Cooperative and participative Respectful to the thoughts of the users and the
copyrights
THE AIM OF ILL&DOCUMENT SUPPLY SYSTEM
To meet Sabancı University members’ information and document needs
Contribute to national and international knowledge Fulfil the requests on the information resources Meet similar requests made by other institutions Academic members, retired academic members, administrative
staff, students, graduates and retired employees Innovative Millennium library automation system All ILL operations are executed by ILL module of Millennium
ILL REQUESTS
The Academic members, retired academic members, administrative staff and students of Sabancı University may request information resources that are not available in the collections of Sabancı University Information Center from other institutions.
ILL Request Form over the website 5 books at a time Copyright Law Incomplete bibliographic data Without any delay Second notification Extension Lost or damaged
User TypesDomestic/Foreign
Academic and Emeritus Members 5Graduates 5Undergraduates and Exchange Students 3Administrative staff 2Alumni and Retirees 0
DOCUMENT SUPPLY REQUESTS
The academic, emeritus and administrative staff, students and alumni and retirees.
Article, Chapter in Books and Conference Proceedings Request Form
Copyright Law Notifications 3rd , 7th and 15th working
days Incomplete bibliographic data (3 days)
User Types Domestic Foreign
Academic and Emeritus Members 50 15 +5 article / 50$
Graduates 25 10 +3 article/ 25$
Undergraduates and Exchange Students 10 5
Administrative staff 2 3
Alumni and Retirees 2 3
RECEIVING REQUESTS
ILL Request Form [email protected] The requests are processed in 1-3
working days. Domestic resources may be 2-3 days Foreign resources, it may be 2-3 weeks
EVALUATION OF THE REQUESTS AND SENDING
TO-KAT
YORDAM Union Catalogs
OCLC WorldCat
KİTS
OCLC WorldShare
FULFILLING THE REQUESTS
Return date is attached to the front cover
Books are delivered to the Circulation Desk
Users are informed via e-mail Owner doesn’t take the ILL book
within 1 week, second notification Returned to the supplying institution 6 months
THE PROCEDURES FOR EXTENSION OF LOAN PERIOD
Generally 30 days Some institutions 15 days e-mail Phone 3 days before the return date According to the rules of lending
library
USER SATISFACTION SURVEY
USER SATISFACTION SURVEY
92% of the requests were fulfilled in 2014
Satisfaction rate 99%
USERS’ EXPECTATIONS
ILL users’ expectations can be listed in three parts
Fast access to the requested resource.
Continuous feedback on the status of the requested resource.
Fulfilment of their request on extension of loan period.
THE PROBLEMS ENCOUNTERED IN ILL & DS
Sending the requests by e-mail instead of webform
THE PROBLEMS ENCOUNTERED IN ILL & DS
Making the requests with inadequate bibliographic data
The request owners’ failure to review the collection before making a request
The scarcity of specialized ILL librarians Late turnaround time by the supplying
institutions High costs for supplying articles The problem of copyright for the supplied
articles The users’ failure to take the supplied articles
THE PROBLEMS ENCOUNTERED IN ILL & DS
The long shipping time and customs problem for the books supplied from abroad
High postage and shipment costs Extension of loan period of the domestic
and foreign resources The low limit of books enforced by some
domestic institutions The request owner’s failure to comply
with the rules (delaying or damaging the books)
The communication problems experienced in OCLC WorldShare
THE PROBLEMS ENCOUNTERED IN ILL & DS
Reliability of web discovery tools in reviews
RECOMMENDATIONS
Specific ILL librarian Use KİTS more efficiently Full knowledge about the databases and all
collections Combine two automation systems KİTS and TÜBESS YÖK User satisfaction Flexible on extension of loan period and book limits Supplying period Feedback and continuous notifications International discussions websites as well as the
current literature
Thank you