BALANCED SCORECARD (BSC): BALANCED SCORECARD (BSC): A Productivity tool A Productivity tool with multiple benefitswith multiple benefits

BSC is a strategic performance management tool for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy.

“If you can’t measure it. You can’t manage it….”

-Kaplan & Norton

It is not what you can see….

It is what you can’t!!!

Financial Perspective

Financial Perspective

Customer Perspective

Customer Perspective

Internal Perspective

Internal Perspective

Learning & Development Perspective

Learning & Development Perspective

BSC in GE: BSC in GE: Use of 2 X 2 matrixUse of 2 X 2 matrix

PerformancePerformance Value Value

LOWLOW

HIGHHIGH

LOWLOW HIGHHIGH

HIGHHIGH

HIGHHIGH

LOWLOW

LOWLOW

Cell 1

Cell 4

Cell 2

Cell 3

Describes 8 GE values in behavioural terms

Data is collected through the 360 degree feedback method

Used to track and monitor the process of value

This scorecard was developed by Lyold Trotter Designed to check on the use of best practices.

The Trotter Scorecard

0 points Aware of best practice: no plans to adopt

1 point Plans to adopt: no current activity

2 points Current activity on best practice

3 points Best practice implemented on some product lines

4 points Best practice implemented on all product lines

5 points Model site for best practice

Non profit Organizations:

Oak Knoll Academy - A primer on development of a management strategy for a fictitious private school

Vinfen Corporation - A private, non-profit human services organization based in Cambridge, MA.

Government Organizations:

Defense Financial Accounting Service (DFAS) Federal Aviation Administration Logistics Center Department of Energy Federal Procurement System Department of Energy Federal Personal Property

Management Program

Commercial Organizations:

Regional Airline Credit Card Company