balancing services & service needs bruce clemetsen veronica garcia narce rodriguez
TRANSCRIPT
BALANCING SERVICES &
SERVICE NEEDS
Bruce ClemetsenVeronica GarciaNarce Rodriguez
OVERVIEW What are the Drivers of
Change?
How do you determine if Change should take place?
Determining Success of change?
Taking Stock of Resources
Discussion
What drivers are you noticing at your community college?
What changes are taking place?
What changes have worked or not worked?
WHAT ARE THE DRIVERS TO CHANGE?(Group Exercise)
WHAT ARE THE DRIVERS TO CHANGE?
Demographics Resources Internal Forces
New leadership Outside Forces
Federal Mandates/state local? 100 veterans returning back from overseas
Budget
TRANSITION TO CHANGE
Virginia Satir - Family Therapist Noted American psychotherapist and author (1916 - 1988)
“The family is a microcosm. By knowing how to heal the
family, I know how to heal the world.”
established professional training groups using the Satir Model in the Middle East, the Orient, Western and Eastern Europe, Central and Latin America, and Russia.
SATIR’S TRANSITION MODEL
Satir, Virginia, et. al., The Satir Model: Family Therapy and Beyond. Science and Behavior Books, 1991.
STP – SITUATION, TARGET, PLAN
Planning transitions:- minimize the chaos- call on allies, helpers, mentors- prepare for practice and support
Clarify the Situation (Status Quo), Target, and Plan
Situation Plan Target
“Change in Student Development/Affairs is inevitable“
Quotes:
After you've done a thing the same way for two years, look it over carefully. After five years, look at it with suspicion. And after ten years, throw it away and start all over. ~Alfred Edward Perlman, New York Times, 3 July 1958Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights. ~Pauline R. Kezer
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PORTLAND COMMUNITY COLLEGECASE STUDY
largest institution of higher learning in Oregon enrolls more than 87,000 full- and part-time students
annually, or one in 16 residents five-county, 1,500-square mile area three campuses (and seven centers)
ENROLLMENT UP/RESOURCES DOWN
Dramatic increases in enrollment, financial aid applications, web usage, etc.
Resources strained Challenge: reinventing ways to do business
MERGING ADMISSIONS AND REGISTRATION
The Deans identified a problem District wide we had limited registration hours for students
What was the existing culture? Departments worked in silos Few opportunities for growth or promotion Resistance to change Value Transparency
SO WHAT DID WE DO?
Piloted the idea Introduced foreign element
Tools for a Successful implementation: Implementation Plan Communication Plan Training Plan Budget Impact Analysis
SO WHAT DID WE DO?
To combat chaos and resistance Utilize Communication plan Ensure Transparency Management by walking around
Integration Training Plan Allow for Practice Seek out Leaders
New Status Quo
WHAT DID WE LEARN? Validated the importance of communication Employees are not always the barrier
(sometimes it can be management) Successful collaboration – takes time! Expect and plan for Chaos! Bring in outside help! Keep your ear to the ground – check in with the pulse of the
institution
KEYS TO INNOVATION
Quote
“Thus, the task is not so much to see what no one yet has seen, but to think what nobody yet has thought about that which everybody sees.”
-- Arthur Schopenhauer 1788-1860
CHANGE IS INEVITABLE BUT HOW DO YOU DETERMINE SUCCESS OF CHANGE?
AssessmentProgram ReviewsLean ProcessFocus GroupsSurveysCSSESense
TAKING STOCK OF RESOURCESGroup Activity
What are the resources you have other Money $ and People? How do we use that to get farther along?
What are some creative ways things you have done to change fiscal resources
TWO PIECES OF ADVICE
Narce
Veronica
Bruce