Where money meets life Technology (Moore’s law is everywhere) Adoption rates Channel is everything Engagement is everything Data is everything Culture, meaning, values Wave of disruption Banks will remain

BANKING 3.0

What constant feedback loops are you building?

Will young people use you? Do you deliver customer delight? Are you delivering happiness? How engaging is your product design? Is your culture conducive for customer

delight? If banking was free?

If you would organise a bank now, would you start from here?

What if the bank was Napster?What are the key data points for

when banking meets life?How available is that date for the

people that serve your customers?How “new normal” are you as a

bank?

How frictionless are you as a bank?Have you designed your services for

goldfish?Have you designed your service for

generation G (for whom the world is too slow)

Have you designed for Generation C?What are your moments of truth for

customers?