Bankin� Process Transformation

SLK Global is a Customer‐focused, Technology‐driven market leader in Business Process Management. We focus on the

Banking industry and our deep knowledge of the sector enables our process experts to deliver reliable Business

Transformation Solutions utilizing a proprietary SmarTrans�� Framework. We analyze your inefficient processes,

develop customized solutions and scale up and rapidly roll‐out optimized processes with a minimal time investment

from our clients. Our approach is to partner with our customers to solve their business problems and commit to a long‐

term customer relationship strategy. We are an ISO 9001:2008, ISO 27001:2005, SSAE 16 Type II and PCI DSS V2

certified company.

SLK's Key Differentiators:

Big enough to Scale, Small enough to be Nimble & Focused

Highly Flexible & Customized Engagement Model

High level of Executive Support when working with SLK

Integrated Technology and Business Process Management Solutions for Financial Services

Significantly Improved Customer Satisfaction

Scalability and Flexibility ‐ Ramped up in 9 processes to 150+ in 4 months for Payment Processing company

Higher Quality Levels ‐ Commercial Bought Participation Quality increased by nearly 10% in 4 months at Bank

Substantial Cost Savings‐ Operating Expense down by 51% in Check Services (Day 2 processing) over 4 years

SLK's Proven Metrics:

SmarTrans�� Framework

40‐50% reduction

in Cost

Cost

Value

Over 50% improvementin value metrics

Improvements in

Delivering 1.5X business value with 50% reduction in cost, ensuring 3X value delivery

Analyze Business

Operations

DevelopSolution

ImplementTransformation

Solution

Detailed

implementation plan

using Optimum mix of

technology, process and

other initiatives;

Balance benefit & risk;

Set target metrics

Analysis of Business

Metrics, Technology,

Operations and

Risk; Benchmarking and

Prioritization of areas of

improvement

‘Zero Surprise’

Solutions; Operational

Process Excellence;Strong Governance

framework;Accountability &

Metrics

SmarTrans�� Unique Value Proposition

QualityTurn time

ProductivityCustomer Satisfaction

SLK ProjectsSLK Operations

Dallas

Cincinnati

Rwanda

Netherlands

Kolhapur

Pune

Bangalore

Ret

ail

Comm

ercia

l

Payments Origination

Servicing &

Default

Ap

praisal

Man

agement

M stco urt dg oa rg Pe V & e sn ed cio vr rSe

secivreS gnikna

B

Services

Mortgage Fulfilme

nt

Property

Reports

Tax & Municipal Lien Certificates

E‐Recording

www.slideshare.net/slkglobalsvcs

www.youtube.com/slkglobalsvcsYouTube

www.twitter.com/slkglobalsvcs

www.slkglobalbpo.com/blog

2727 LBJ Frwy Suite 800, Dallas, TX 75234

Illustrative Monthly Transactions

Lockbox: 20 Million Entries

Loan Boarding: 5,200 Loans

5,500 Appraisal Reports reviewed/ audited

Underwriting: 1,700+ Loans

4,300+ Post Purchase Closing Reviews

35,000 Servicing Requests

100,000 Card Transaction Disputes

Document Digitization & Indexing

Data Extraction & Entry

Data Accuracy & Quality Audit

Analytics

Customer Support & Call Center

Account Reconciliation

Account Maintenance

Research & Validation

Compliance Checks

Cross‐Industry SolutionsIndustry‐Specific Services & Products

Global Presence

Our Clients include

Top 20 US Bank in Retail and Commercial Banking, Mortgage and Commercial Lending

Top 3 US Merchant Acquirer / Payments Processing Services provider

3 of the top 4 US Title Insurance companies

Largest US Centralized provider of Mortgage Processing and Se�lement services

Retail Banking Services

Commercial Banking Services

Account Reconciliation

Payee Name Verification

Positive Pay

STOPS

Transmission Code

Perfect Presentment Positive Pay

Virtual Vault Reconciliation

Account Reconciliation

Commercial Support Center

Email Support

Sales Support

Customer Support

Implementation Setup

Implementation QA

Commercial Billing

Retail Lockbox

Wholesale Lockbox

Reconciliation

PaymentsTreasury

Management

Payment Processing Services

On‐Boarding

Underwriting

Deployment

Merchant Maintenance

Document Management

Data Capture

Indexing

Merchant Acquisition

Authorization

Clearing / Settlement

Disputes

PIN Disputes

Credit Disputes

Merchant Disputes

Chargebacks

Fraud

Customer Service

Technical Support

Reporting

Document Management

Retrieval Requests

Merchant Servicing

Item Processing

Wholesale and RetailLockbox Processing

Customer Information File Set up and Maintenance

Adjustments

Exceptions Processing

Reconciliation

Customer Service

Document Management

Disputes

Chargebacks

Adjustments

Provisional Credit

Fraud

Reward Programs

Card Replacement

Customer Service

Document Management

Check Processing / Electronic Banking

Card Services

Adjustments

Returns

Exceptions Processing

Image Retrieval

Return Mail

Item Processing

Check Processing

ACH Disputes

Bankcard Adjustments

Menu Adjustments

Pin Based Disputes

Health Savings Account

Provisional Credit

Return Cards

Reward Programs

Internet Banking Support

Card Replacement

Document Management

Customer Service

Document Indexing

Account Opening

Account Maintenance

Annuities Indexing

Licensing & Appointment

Annuities Linking

Capital Markets Support Services

Account Management

Account Reconciliation

Time Deposit

Enterprise Customer Information File (ECIF)

CRM Data Integrity

Centralized Queue Management

Other ServicesInvestment AdvisoryBankcard Services

Imaging/ Document Preparation

Participation

Business Credit Card Indexing

Commercial Credit File Indexing

Post Booking QA

Floor Plan Financing

Collateral Indexing

Post Closing Collateral

Commercial Lending

Mortgage Origination Services

Mortgage Servicing

Loan Setup

Tagging/ Attribution/ Loan Document Indexing

Exception Clearing

Loan Verification

Trailing Docs

Loan Boarding

Welcome Calls

Inquiries

Research Request

Escalation Calls

Email Support

Customer Service

Payment Processing

Exception Processing

Misapplied/ unapplied payments

Check return

Accounting/ Reconciliation

Cashiering/Payment Processing

Escrow Analysis

Escrow Management

Tax ID Identification

HOA Lien searches

Tax Research

Insurance Management

Tax Payment

Escrow, Taxes & Insurance

Pay‐Off Request

Lien Release

Reconveyance/ Release Recording

Satisfaction/ Lien Release

Skip Tracing

Late Payment Notices

Early Collections

Late Stage Collections

Default Management

Loss Mitigation

Loan Document Indexing

Compliance Quality Review

Loan Boarding/ Registration

Investor Services

Loan Modification

Deed in lieu

Bankruptcy Management

Foreclosure Management

Attorney Services

Asset Management

BPO/Valuation Services

Property Preservation Services

REO/Asset Disposition

Asset Recovery

Short Sale

Claims Processing

Servicer Compliance Lookback/ Forensics

Loan Document Indexing

Compliance Quality Review

Loan Boarding/ Registration

Loan Boarding

Pre Processing,

GFE Review/ E‐Disclosures

Conditions/ Pend Processing

Appraisal Ordering

RESPA Review

Compliance Tasks – HMDA, Red Flags

Conventional

VA/IRRRL

HASP

Credit Report Review

Appraisal Review

Fraud Review

Contingent Underwriting

Pre‐Close QC

Closing Doc Prep

HUD & Pre‐Funding Risk Review

Post Closing Quality Control

Final Docs Review

Fraud Risk Management

Closing & Post CloseUnderwritingProcessing

www.slideshare.net/slkglobalsvcs

www.youtube.com/slkglobalsvcsYouTube

www.twitter.com/slkglobalsvcs

www.slkglobalbpo.com/blog

2727 LBJ Frwy Suite 800, Dallas, TX 75234