banking ombudsman and how to resolve them
TRANSCRIPT
Banking Ombudsman
Quick resolutions to grievances against services offered by a bank.
What is a Banking Ombudsman?
• A Banking Ombudsman (BO) hears customers’ complaints against banks.
• BO was first setup in UK.
• In India, RBI started this scheme in 1995 under the Banking regulation act of 1949.
What complaints can Banking Ombudsman resolve?• Non-payment or inordinate delay in the payment or
collection of cheques, drafts, bills• Non-acceptance, without sufficient cause, of small
denomination notes tendered for any purpose, and for charging of commission in respect thereof
• Non-payment or delay in payment of inward remittances
For a complete list, visit : https://www.instaremedy.com/banking-ombudsman
What is the procedure of filing a complaint with a Banking Ombudsman?
• One can file a complaint with the Banking Ombudsman simply by writing on a plain paper.
• One can also file it online :
• One can file a complaint by sending an email to the Banking Ombudsman.
Where are the Banking Ombudsman offices in India?
Banking Ombudsman has total 18 offices throughout India.
Major Centres: • Ahmedabad• Bengaluru• Chennai• Hyderabad• Mumbai• New DelhiFor a complete list, visit : https://www.instaremedy.com/banking-ombudsman
InstaResolution – An alternative to resolve your Consumer Complaint
• A step-wise guidance document to help you deal with the issue
• Customized draft letters/ forms for you to send to the Bank
• Assisting you with the list of documents required to file your complaint.
InstaRemedy –At your Service Always
Zindagi Banaaye Aasaan!
To help troubled consumer at their time of need is InstaRemedy – “An e-Commerce platform facilitating consumer grievance resolutions”.
InstaRemedy aims to facilitate resolution of consumer grievances that remain unanswered, unattended thereby building up a better bond between customers and brands.
If you have any Complaints against any Bank then you can contact us through• Website : www.instaremedy.com• Call : 022-39966111• Email : [email protected]
Zindagi Banaaye Aasaan!
InstaRemedy –At your Service Always