barber integrated talent management
Post on 17-Oct-2014
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Strategic Learning and Development for Improved Workforce Performance was presented to the Western NC chapter of SHRM. Based on best practices research this presentation uses a case study to show how the entire talent cycle can be aligned around common competencies, processes and systems.TRANSCRIPT
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Paul Barber | Western NC SHRM | August 10, 2011
Strategic Learning & Development
for Improved Workforce Performance
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Today’s Objectives
You will be better able to:
• Appreciate the business drivers and benefits
for integrated talent management
• Think more strategically and act as a catalyst
to align people, process and technology
• Foster a learning culture that supports
workforce readiness and develops leaders
• Partner with executive management for more
effective talent management
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Five Emerging Trends
1. Informal and Continuous Learning will transform corporate L&D with the learner at the center
2. Deep Specialization and Career Development are driving Integrated Learning and Talent Management Strategies
3. New models of Leadership Development will emerge, forcing HR organizations to rethink and reengineer many of their leadership programs
4. Talent Mobility Strategies will become highly strategic, often replacing the traditional approach to succession management
5. Integrated Talent Management can have significant business impact
© 2011Bersin & Assoc.
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Integrated Talent Management
©2010 Bersin & Associates
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5
Learning &Talent Management
Many building blocks… Where did we start?
People Process Technology
Alignment is the key to integration
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Competencies
Values
Defined Competencies & Values
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Aligned Performance Management
Challenges
• Untimely and/or incomplete assessments
• Lack of quality feedback to employees
• Home grown system generated paper documents
Integrated Solution
• Redesigned process
• Robust, user-friendly system
• Aligned with leadership competencies
• Trained managers to plan and conduct reviews
Results – Improved review quantity & quality
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Aligning Talent Planning, Assessments
& Leadership Development
Bench strength through
Talent Planning Through 360-degree
Feedback
Through Coaching &
Action Learning Teams
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1. Identify Bench Strength Annual Talent Planning Process for Managers
• Rate Performance & Potential
Well suited for current role
Expandable within current function
Promotable beyond current function
• Identify Readiness for Promotion
• Determine Risk of Loss and Impact of Loss
How Talent Planning works Performance based on goal achievement Potential aligned to competencies System generates Talent Matrices Ratings calibrated by executive management ID potential successors for Key Positions
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2. Assess Strengths & Opportunities
• Customized 360-By-Design from Center for Creative Leadership
• Aligned with competency model
• Behavioral ratings by manager, peers, subordinates and others
• For Individual Development, not performance management
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3. Developing Leaders
1. Employee – owns his/her
development
2. Leadership Coach – drafts
development plan based on
360, performance appraisal &
career interests
3. Manager – provides OTJ
coaching, support, stretch
assignments
4. Action Learning Teams –
provide opportunity to grow as
a leader while collaborating on
a business project
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Growing Leaders At All Levels
Executive
Emerging Leaders
Front Line Leaders
Where do you start?
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Front Line Curriculum
Foundational Courses
• Understanding Yourself & Others (DISC)
• Essentials of Leadership
• Coaching for Success
• Valuing a Fair & Legal Workplace
• Managing Performance for Success
• Talent Selection Strategies
As Needed
• Coaching for Improvement
• Resolving Conflict
• Leading Change
• Team Transitions
Front Line
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Leaders Teaching Leaders Executive Development
Partnered with
Linkage, Inc.
Carefully selected
14 leaders
each year
Over 1/3
promoted
Alumni mentor
next level
Year Long Intensive Program
Peer Mentoring
GILD - Global
Institute for Leadership
Development
Distance Learning
Excellence in Leadership & Management
Action Learning
Teams
360° Assessment & Development
Coaching
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Excelling Leaders Year-Long High Potential Program
Program Design
• 24 high potentials
• Hogan assessment
• IDP’s
• Assigned LTL mentor
• Book clubs coached
by LTL alumni
• Quarterly workshops
• Action Learning Team
projects focused on
community service
Outcomes
Supported business goals
Developed capable next
level leaders
Action Learning projects
developed innovation,
problem solving and
decision making
Built influential cross
functional relationships
Shared learning with others
in the organization -
modeled collaboration
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Integrating Learning & Development
With Talent Management at TSFG
2004-05 Talent Development Focus > Leadership competencies defined > Talent Planning Begun > Aligned Performance Management > Front line curriculum implemented
2006 Learning Foundations > Learning Management System > Learning Design capability > Leaders Teaching Leaders begun
2007 Corporate University Chartered > Learning Council – aligned with the Business > Launched Online Career Guide
2008-10 Becoming a Learning Organization > Blended learning implemented > Common metrics established > Excelling Leaders begun
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Integrate People, Process & Technology
©2010 Bersin & Assoc.
Our experience at TSFG
validates best practices
identified by Bersin
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Turning to Other Trends…
1. Informal and Continuous Learning will transform corporate L&D with the learner at the center
2. Deep Specialization and Career Development are driving Integrated Learning and Talent Management Strategies
3. New models of Leadership Development will emerge, forcing HR organizations to rethink and reengineer many of their leadership programs
4. Talent Mobility will become highly strategic, often replacing the traditional approach to succession management
5. Integrated Talent Management can have significant business impact
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Leadership Development Trends
• Virtual collaboration is becoming commonplace
• Action learning takes the lead: cohorts, real world assignments
• Business simulations are becoming common
• Empowerment, innovation, technical leadership and functional expertise are coming back
• Leaders teaching leaders is as important as ever
Enterprise Learning & Talent Management 2011:
Building the Borderless Workplace.
Bersin & Associates
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For more information contact
Paul Barber
864-270-5150