barriers in communication
DESCRIPTION
Barriers to communication Communication Barriers include physical barriers, technological barriers, cultural barriers, emotional barriers, noise..TRANSCRIPT
Barriers in
Communication
bajinder pal singh Asian Institute of Technology (AIT) [email protected] [email protected]
"Effective Communication Skills“ 29 October 2014 Bangkok, Thailand
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Communication Model
bajinder pal singh [email protected]
Why causes miscommunication ?
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Both are correct,
But there is a
communication
failure
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How the customer
explained it
How the project leader
understood it
How the analyst
designed it
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Miscommunication
bajinder pal singh [email protected]
What the beta testers
received
How the programmer
wrote it
How the business
consultant described it
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Miscommunication
bajinder pal singh [email protected]
How the project was
documented
What operations
installed
How the customer
was billed
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Miscommunication
bajinder pal singh [email protected]
How it was supported What marketing advertised
What the customer
really needed
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Miscommunication
bajinder pal singh [email protected]
Blaming others for not understanding what was said
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bajinder pal singh [email protected]
Not understanding the needs, lack of communication
Stresses the need for “Emergency Communication”
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Physical Barriers
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Time Barriers
bajinder pal singh [email protected]
Technological Barriers
bajinder pal singh [email protected] Image source: Randy Glasbergen 1999 www.glasbergen.com
Noise Barriers
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Image source: http://enableeducation.com/blog/critical-thinking-in-the-information-age-part-2-information-overload/#.VEyUJSKUeSo
Attention Barriers
bajinder pal singh [email protected]
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Cultural Barriers
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Interpersonal Barriers
bajinder pal singh [email protected]
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Information Overload
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Information Overload
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bajinder pal singh [email protected]
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Do you really
need to
Communicate
bajinder pal singh [email protected]
Semantic Barriers
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Image source: http://en.wikipedia.org/wiki/Homophone#mediaviewer/File:Homograph_homophone_venn_diagram.png bajinder pal singh
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Organizational Barriers
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Organizational Barriers
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http://blog.evolveip.net/wordpress/wp-content/uploads/2014/03/SpaceInfographic1.jpg
Changing face of
Communication
bajinder pal singh [email protected]
bajinder pal singh [email protected] Image source: http://img.bhs4.com/f3/9/f39a4e1861addde1846f8a99c573e9280ec52bfc_large.jpg