basecamp - oregon

State of Oregon CIO

155 Cottage St. SE

Salem, OR 97301

503-378-3175

Basecamp NEW CONTRACTOR ONBOARDING GUIDE

VERSION 1.1

11/27/2017

Version 1.1 Page | 1

Contents

LETTER FROM THE STATE CHIEF INFORMATION OFFICER ............................................................................................ 2

BASECAMP’S BACKGROUND ........................................................................................................................................ 3

BASECAMP’S MISSION AND VALUES ..................................................................................................................................................................... 4

BUSINESS ETHICS ................................................................................................................................................................................................. 4

STATE AND AUTHORIZED PURCHASER ROLES & RESPONSIBILITIES .............................................................................................. 5

CONTRACTOR ROLES & RESPONSIBILITIES ............................................................................................................................................... 6

AUTHORIZED PURCHASER ENGAGEMENTS ............................................................................................................................................ 7

CONTRACTOR PERFORMANCE ....................................................................................................................................................................... 8

HELPFUL LINKS ....................................................................................................................................................................................................13

REFERENCE TERMS AND ACRONYMS ........................................................................................................................................................13


LETTER FROM THE STATE CHIEF INFORMATION OFFICER

Kate Brown, Governor

Department of Administrative Services Office of the State Chief Information Office

155 Cottage St NE, 4th Floor

Salem, OR 97301

PHONE: 503-378-3175

FAX: 503-378-3795

Welcome letter from our State Chief Information Officer

Thank you for your interest in doing business with the State of Oregon. The Office of the State Chief Information

Officer (OSCIO) is a customer-centered organization focused on delivering value, developing strategic

partnerships, and promoting innovative solutions. Stewardship of the public’s information assets and data is

critical. We look forward to collaborating with you to provide state agencies and those who utilize our

agreements, access to high-value products and services—enabling them to better serve Oregonians.

In order to fulfill our mission, we expect our employees and those using our agreements to understand and

support our governing policies, including ethics and information technology policies. These policies constitute the

rules for how we conduct business in an honest, fair and accountable way.

The information outlined in this document supports our goals and clearly outlines how your firm will be able to

proactively engage with our Basecamp Program, fulfill the terms of our agreement, while delivering secure and

innovative services. Simply stated, it’s about “getting results quickly – the right way.”

We strive to maintain a high standard of business conduct. Please make certain that all representatives of your

company who deal with State of Oregon, understand and cooperate with our employees as they seek to comply

with State of Oregon’s standards and the terms of the your agreement.

Thank you for your commitment to understanding and supporting our values and policies. We look forward to a

productive relationship with your organization.

Sincerely,

Terrence Woods,

State Chief

Information Officer


NEW CONTRACTOR ONBOARDING GUIDE

BASECAMP’S BACKGROUND

The purpose of this onboarding guide is to educate contractors on the Basecamp Program and the way the State

intends to engage with the contractor.

The Basecamp Program was developed in partnership by the Office of the State Chief Information Officer (OSCIO)

and Procurement Services (DAS-PS) within Oregon’s Department of Administrative services (DAS) to provide

greater access and improve the quality and delivery of information technology (IT) solutions across the state.

The Basecamp Program includes both Strategic Sourcing Specialists within the State Chief Information Office’s

Vendor Management Program and IT Procurement Strategists with the Procurement Services Information

Technology Business Center. The Strategic Sourcing Specialists are engaged primarily in conducting market

research, supporting stakeholder engagement, and providing vendor management services. Basecamp’s IT

Procurement Strategists at Procurement Services provide public procurement expertise to support IT initiatives

through leadership, procurement, and contract administration.

Basecamp leverages statewide contracting vehicles to provide access to our agreements to a wider audience.

Please refer to your agreement to fully understand who is authorized to make purchases. Generally, state

agencies and members of the Oregon Cooperative Procurement Program are authorized to access Basecamp

agreements and are often referred to as “Authorized Purchasers.” Further information can be found in the

following web links:

State of Oregon Agencies:

The State of Oregon has over 100 agencies who are authorized to access and routinely purchase IT goods and

services from our statewide price agreements.

http://www.oregon.gov/Pages/a_to_z_listing.aspx

Oregon Cooperative Procurement Program Members:

The Oregon Cooperative Procurement Program (ORCPP) uses an intergovernmental agreement with entities to

provide its members with access to statewide price agreements. Through the State of Oregon’s cooperative

purchasing compact with the State of Washington, members of the Washington State Purchasing Cooperative

also may be able to utilize Basecamp agreements provided the terms meet the State of Washington’s purchasing

rules.

The ORCPP program has over 600 members in Oregon that consist of:

Units of local government (cities, counties, school districts etc.)

Special districts (fire, water, vector control, health, etc.)

Vendor Management

Strategic Procurement

Project Identification &

Prioritization

Strategic Sourcing Specialists

IT Procurement Strategists

Strategic Sourcing Specialists

http://www.oregon.gov/Pages/a_to_z_listing.aspx


Oregon universities and community colleges

Qualified rehabilitation facilities

Native tribes and agencies

Qualifying public benefit corporations

State Agencies who are not subject to DAS procurement authority under ORS 279A.050 and DAS

administrative rules (such as Oregon Lottery, Treasury, and Secretary of State)

For a list of member organizations see:

http://www.oregon.gov/das/Procurement/Pages/Orcppmember.aspx

Please note these members may change from time to time.

BASECAMP’S MISSION AND VALUES

The Basecamp Program believes in relationships. We believe that through interaction and collaboration between

Government and the IT sector we can make a meaningful difference in the lives of those we serve. This starts with

engaging our stakeholders and allowing them to drive what we do. We provide sourcing research, tools, and

vendor management to meet demands for IT solutions, while leveraging enterprise architecture and improving

the quality and delivery of the products and services we support. Our proactive sourcing efforts anticipate

changes in market conditions around new and evolving offerings so that we can provide competitive and

comprehensive solutions to our stakeholders. The tools and information we provide help users make better

informed decisions about what they buy, and who they buy it from. Finally, our vendor management practices

help ensure the services provided continually meet the quality levels our stakeholders expect.

Basecamp is co-sponsored through the Department of Administrative Services offices of the State CIO and

Procurement Services.

Basecamp is dedicated to providing high-quality service and delivering value through relational collaboration, we

strive to:

Make business oriented decisions

Take innovative approaches

Plan strategically

Embrace transparency

Drive value

Avoid risk to our purchasers

Engage in nimble contracting

Support public stewardship

BUSINESS ETHICS

Maintaining high ethical standards is a foundational part of building trusted relationships with our Authorized

Purchasers and contractors. We want to make sure your firm is aware of the government ethics that apply to

most of our Authorized Purchasers. Our primary goal is for public citizens to have confidence in our ability to

steward the public resources trusted upon us. Our contractors’ understanding and appreciation of these

standards is the best step toward cementing public trust.

General Practices around Ethical Interactions with Contractors

Contractor gifts, entertainment, or other benefits – A public employee, relative or member of the

household may not solicit or receive gifts with an aggregate value in excess of $50 during a calendar year,

or receive payment for expenses for entertainment from a single source that has an interest in the agency

http://www.oregon.gov/das/Procurement/Pages/Orcppmember.aspx


in which the public official works. Additionally, employees may not accept a favor, gratuity or special

consideration from contractors and contractors doing or seeking to do business with the public entity in

order to influence a purchase or secure a contract.

Contractor employment promises – Public employees may not solicit or accept the offer, pledge or promise

of future employment based on an understanding that the employee will influence a purchase or contract

award for their future employer while still employed by public entity.

Impartiality – Public employees are required to conduct and represent themselves in a manner which

exhibits fair and impartial treatment to all contractors.

The minimum ethical standards our Authorized Purchasers, as public officials, must comply with can be found in the

following web link:

Oregon Revised Statute 244:

https://www.oregonlegislature.gov/bills_laws/ors/ors244.html

*Be advised that these represent normal rules, specific state and local government officials may have additional,

different, or other restrictions that you should be aware of and please work with the government organization to

learn about these rules.

STATE AND AUTHORIZED PURCHASER ROLES & RESPONSIBILITIES

Several different people will have interests, duties and responsibilities related to Basecamp agreements. Basecamp

vendors commonly should be aware of the following roles:

Vendor Manager

The Vendor Management team within the Office of the State Chief Information Officer is responsible for managing

the relationship between the contractor and the state as a whole. This role leads contractor performance reviews,

oversees performance improvement, and recommends remediation in cases of inadequate performance or

irreconcilable differences between the state and its Authorized Purchasers and the contractor. The Vendor

Manager also works to resolve issues the contractor may have with Authorized Purchasers that cannot be resolved

without escalation.

Vendor Managers are focused on maintaining strong business relationships with strategic contractors. This focus

requires a commitment that both parties are open, honest, and respectful. Contractors should expect to be able

to engage in open dialog with Basecamp’s Vendor Management team regarding their agreements, future business

leads, organizational changes, issues with Authorized Purchasers, among other topics of interest. If you are

uncertain of who to contact at the State with regards to your agreement, your Vendor Manager is a safe place to

start.

Basecamp is investing in the State’s contractors’ success. The Vendor Management team desires the ability to

freely and openly discuss matters of business that affect an awarded contractor, it’s industry, or the State’s and its

Authorized Purchasers’ relationship with its contractors.

https://www.oregonlegislature.gov/bills_laws/ors/ors244.html


DAS Contract Administrator/Manager

The DAS Contract Administrator/Manager is responsible for managing contract terms and conditions as well as

escalated issues. This role executes contract amendments, renewals, and terminations and other contract

administration actions. The Contract Administrator/Manager is sometimes the designated procurement officer for

the State.

Authorized Purchaser

The Authorized Purchaser is the person or entity authorized to enter into the terms set forth in the Basecamp

master agreement. This is typically a state agency or cooperative agreement member. The Authorized Purchaser is

responsible for conducting a best value analysis (if necessary), adhering to their own applicable procurement rules,

ensuring proper execution of work or purchase orders, and the resulting product or service acceptance criteria.

Authorized Purchaser-Authorized Representative

This is a named individual(s) in the Authorized Purchaser’s contract who has procurement authorized and

who may serve as your primary point of contact for engagements under your agreement.

CONTRACTOR ROLES & RESPONSIBILITIES

Contractors should ensure that key personnel are listed (along with accurate contact information) and available for

the Vendor Manager, Contract Administrator, and Authorized Purchasers to communicate with in the normal

course of business. In most cases this requires the following individuals be designated:

Contractor’s Point of Contact

This is a named individual who is responsible for representing you under the Basecamp agreement (and perhaps

others) and is the main contact for the Vendor Manager, DAS Contract Administrator/Manager and often the

Authorized Purchaser and their Representative. Often, this person has a title such as “Account Executive”,

“Account Manager”, “Sales Representative”, or “Business Development Manager.”

Contractor’s Escalation Point of Contact

This is a named individual the Vendor Manager, Contract Administrator or other state authority can contact to

escalate issues unable to be resolved with the Contractor’s Oregon Representative. This person will have the

managerial authority to take additional actions that is not available to the Contractor’s Oregon Representative.

Contractor’s Authorized Representative

This is a named individual or individuals that have the authority required to bind the contractor.

General Responsibilities

Contractor’s representatives should generally be available during normal business hours 8am-5pm pacific time

(PT), excluding State of Oregon holidays, to respond to Authorized Purchasers’, Vendor Manager and DAS Contract

Administrator/Manager inquiries and requests. In the event of an absence, to the State expects you to notify

Vendor Management, the DAS Contract Administrator/Manager and your Authorized Purchasers of alternative

contacts. In the event of a permanent change in contact, it is critical that you inform the Vendor Manager and

Contract Administrator of this change.


Basecamp cooperative agreements are often the most efficient procurement method for goods and services that

Authorized Purchasers have and are designed to satisfy state and federal public purchasing laws. Therefore,

Contractor shall make its best effort to encourage the use of Basecamp agreements by State of Oregon agencies

and Oregon Cooperative Purchasing Program (ORCPP) members. All Authorized Purchasers within any Basecamp

agreement have a right to access it. Contractor understands that without a competitive solicitation or access to

other cooperative programs.

Terms, Conditions and Pricing

Contractor understands that pricing in Basecamp agreements are typically ceiling prices. To win additional

business from Authorized Purchasers, some Authorized Purchaser may require additional extension of value-

added terms or pricing. The State and Basecamp Program encourages the contractor to extend those terms to the

Authorized Purchaser when the agreement allows and the transaction provides both parties with mutual benefit.

As will be detailed below, the Basecamp Program follows a performance based procurement process. Occasionally,

during performance reviews, a contractor may request a change to pricing based on changes in the cost of

delivering goods or services. At the same time, the Vendor Manager may request a change in pricing based on

changes in industry prices, comparable solutions, performance history, or like contracts/agreements extended to

other public entities. These requests should happen no more frequently than once per year.

As part of a contractor’s request to change terms, which may include pricing, the contractor should follow the

required methodology set out in the Basecamp agreement. Here are some general guidelines:

Provide a clear explanation of the changes requested, and why those changes should occur and the

desired effective date of those changes.

For pricing change requests, provide detail related to your industry that has led to your request.

The Vendor Manager will review your request, and make a recommendation to either accept, deny, or negotiate

the proposed changes. In most cases, the Vendor Manager looks at the scope and terms of the agreement, current

and historical contractor performance, current market conditions and historical trends, and customer feedback to

make its recommendation. The Vendor Manager then will work with the DAS Contract Administrator/Manager to

amend your agreement and implement any agreed upon change.

AUTHORIZED PURCHASER ENGAGEMENTS

We support contractors reaching out to build leads with our Authorized Purchasers. Common ways this happens is

through attendance in tradeshows, offering product and service webinars, referrals from other Authorized

Purchasers, and direct outreach. You may receive a request from the State from time-to-time to support your

outreach through one of these means.

Performance visibility is another way we will help you engage with Authorized Purchasers. The Basecamp Program

advertises contractor performance as a way educate purchasers about contractors in good standing. Our other

visibility efforts also help provide Authorized Purchasers with referral contacts to other customers you’ve worked

with.

While we encourage Authorized Purchasers to work with our contractors in good standing, contractors should

understand that the Basecamp Program works with multiple contractors that deliver a variety of solutions that

may be complimentary or substitutes to yours. We rarely will pass on your own marketing material, and we require


prior approval for contractors to utilize the State’s name, seal, logo or any other representation of it or its affiliates

(agencies, departments, programs, and Authorized Purchasers) in marketing materials. Requests for approval

should be made to the Vendor Manager and the Authorized Purchaser.

CONTRACTOR PERFORMANCE

Performance management is the key to support of core outcomes and delivery of the greatest value to the people

of Oregon. The program has identified five key outcome areas that the Performance Standards within this

document support. These are:

1. Cost Management

2. Technology Management

3. Compliance and Risk Management

4. Relationship Management

5. Strategic Partnership

For each outcome area, Basecamp agreements outline performance criteria for each standard that are clear in

what is being measured and the method and frequency of review. Performance measurements are determined and

negotiated by the Basecamp Program and the awarded contractor, and are based on review of Basecamp

stakeholders, industry standards, and other contracting documents or third-party recommendations. These

measures once established are outlined in a Performance Summary Matrix. A template sample of a performance

summary matrix is provided below:

Performance

Objective

Performance

Standard

Target

Method of

measurement

Incentive (optional)

Green: .25% Rebate to be paid to

Agencies Quotes should Green: +/-2% ([Final Quote $]- Contractor

receive be within 5% Yellow: +/-5% [Original Yellow: None

accurate of original Red: >5% or Quote])/[Original Red: .25% Fee to be paid to

quotes estimate <-5% Quote] State

Green: Green: .10% Rebate to be paid to

Maintain >99.99% Site24x7 Reports (one Contractor

availability System uptime Yellow: ping per minute 24x7): Yellow: None

during all should be >99.89% # Down blocks / # total Red: .10% Fee to be paid to

hours >99.9% Red: <99.89% blocks State

Example of Performance Matrix Summary

The Basecamp Program may establish incentives based on performance measurements to help maintain overall

agreement performance. Incentives, methods of measurement, targets, and standards will be outlined in a

performance matrix summary, like the one in the table above, or set forth in the Basecamp agreement.

Performance Levels:

Performance is defined by the Performance Levels of the performance summary matrix below. Performance Levels

established by the Office of the State CIO are ”Exceeds Expectations,” “Satisfactory,” and ”Unsatisfactory.” These

Performance Levels are noted by the colors green, yellow, and red respectively.


Exceeds Expectations: A contractor who sustains superior performance in relation to the

objectives and standards outlined in this document over the period of measurement. These

contractors are ones that provide the greatest value and whom we most wish to do continued

business with.

Satisfactory: A contractor who has an acceptable level of performance but does not significantly

exceed expected values in relation to the objectives and standards outlined in this document.

These contractors are providing the level of service we required when entering into the

agreement.

Unsatisfactory: A contractor who is performing poorly in relation to the objectives and standards

outlined in this document. A contractor who has an unsatisfactory rating undergoes an

improvement process. The Office of the State CIO will work actively to increase performance

through this process or find alternative contractors.

Requirements and special conditions to remain in good standing:

Maintaining good standing supports ongoing contracting with a contractor. For a contractor to be successful and

meet the Performance Levels expected through the Basecamp Program, the following conditions must be

satisfied:

Contractor submits data and dedicates the required and necessary resources as outlined in the Basecamp

price agreement and its performance terms

Contractor is available and participates in Performance Reviews within the periods of performance

determined by the Vendor Manager and Contract Administrator

Contractor meets or exceeds the satisfactory Performance Levels for all measures outlined in the

Basecamp performance terms

Contractor uses agreed upon forms and processes detailed in the Basecamp price agreement and

performance terms

In cases where these required conditions are not being met, the contractor understands it is in a state of Failure To

Perform. Should a contractor be in Failure To Perform, the state and contractor may engage in remediation

actions.

Performance Reviews and Escalation:

In an effort to reduce unnecessary burden for our contractors, as well as relieve undue administrative review, the

Basecamp Program has developed a contractor performance review based on anticipated risk and value to the

State and its stakeholders. Based on perceived risk and value the Basecamp Program has designed a scoring

system and anticipates to meet with contractors either:

Monthly

Quarterly

Semi-Annually

Annually


Valu

e

Leveraged

(high value, low risk)

Quarterly or Semi-

Annual Review

Strategic

(high value, high risk)

Monthly Review

Routine

(low value, low risk)

Annual Review

Focused

(low value, high risk)

Quarterly or Semi-

Annual Review

Risk

Performance Reviews will look into collected feedback and data that represents information from prior reporting

periods. Additional review periods may be needed in cases of Failure To Perform. To limit instances of unnecessary

review, performance review dates and periods are subject to change in frequency based on:

Amount of annualized estimated usage: We factor in annual usage as a way to gauge stakeholder value

both by the number of engagements as well as the overall contract value. This reflects an understanding

that the impact of a poor performing contractor is greater when it affects more purchasers or where

higher dollars might be tied up.

Due diligence rating: We utilize our contractor maturity “Due diligence” rating as a proxy to contractor

maturity and the likelihood of incident related to contractors’ ability to service the price agreement.

Performance: We examine prior performance issues documented or observed by our purchasers or

included in our performance reviews to weigh the need for more frequent contractor check-ins.

History: New agreements need additional attention as there are sometimes growing pains and lessons to

be learned on both sides. We have created a sliding scale that recognizes the benefits gained from the

long-term servicing of our price agreements.

The contractor will receive information by means of a balanced scorecard and Performance Review document prior

to meeting for review. In instances of Failure To Perform, the contractor manager may work with the awarded

contractor to develop a mutually agreeable Performance Improvement Plan to document the course(s) of action

to return to satisfactory performance. Dates for remedy as well as review periods that monitor the progress and

achievement of satisfying the planned course(s) of action and results will be discussed and agreed upon before

reviews are closed.

Basecamp solicits feedback from its Authorized Purchasers. During Performance Reviews, this collected feedback

may be shared and be incorporated into the performance assessment and/or be flagged for further review. In

instances that require immediate attention, a Basecamp representative may contact the contractor and attempt to

broker performance and improved relations.


In cases measured either though performance data or customer feedback, where the contractor and Vendor

Manager cannot reach agreement on remedies to meet satisfactory Performance Levels, or the contractor fails to

meet the conditions of the Performance Improvement Plan, the state may determine further escalation is needed

which may result in up to and including termination of the agreement.

Balanced Scorecards:

Balanced Scorecards provide a 360 degree view of contractor performance and are used to communicate with the

contractors on Basecamp agreements. This is useful for the contractors to understand where their performance

stands as a whole, and enables stakeholders to be better informed at a glance.

Awarded contractors are provided with a balanced scorecard before every performance review. When

performance is less than the standards outlined by the Basecamp Program the Vendor Manager may work with

you to develop a Performance Improvement Plan in an effort to return the awarded contractor to a state of

performance and avoid further need for escalation. Following performance reviews, Basecamp’s balanced

scorecards will be made available to Authorized Purchasers who can utilize that information to support their

purchasing decisions.

Due Diligence:

The Basecamp Program conducts a broad assessment of controls related to business processes, capacity,

management, operations, regulatory, judicial and financial situations in order to make procurement decisions and

drive maturation. Vendors are provided with a Due Diligence Rating of either Excellent, Fair, Poor, or Unacceptable

based on the vendors confirmation of these controls. Awarded contractors are provided a worksheet that intends


to provide key information in relation to the Basecamp Program assessing contractor risk. This risk assessment is

central to our enterprise risk management strategy and helps ensure contractors establish and maintain the level

of maturity required to serve the state and its purchasing partners effectively.

Due diligence evaluations occur during the Performance Review meetings and are part of the Basecamp Program’s

considerations when determining the frequency of reviews and may require a Performance Improvement Plan.

Performance Improvement Plan:

In instances where a contractor is in a Failure To Perform, the Vendor Management staff may determine it is in the

best interests of the program to work with the awarded contractor to execute a Performance Improvement Plan.

The Performance Improvement Plan contains information related to the performance areas identified as being

unsatisfactory.

The purpose of the Performance Improvement Plan is to discuss, document, and plan changes that results in

measureable performance improvements. When filling out the Performance Improvement Plan, the Basecamp

team and the awarded contractor team up and collaborate to determine an appropriate response to the

unsatisfactory performance levels. The performance improvement plan includes the following details:

1. Statement of performance objective and why it’s important

2. A list of organizations who were effected

3. A record of the current measured performance level

4. Description of the performance discrepancy

5. Description of the expected performance

6. Reference to escalation clause or course of action

7. Action Plan filled out by the awarded contractor

a. Includes process and/or organizational changes to meet expected levels

b. Includes expected dates performance will meet expected levels

c. Contractor feedback section

8. Vendor Manager feedback of the Performance Improvement Plan

9. Signatures from the Vendor Management team and awarded contractor

The contractor is expected to reach out to each organization effected and share with them their plans to change

processes to improve performance outcomes in the future.

Following the period when renewed performance is expected to set in, the Vendor Manager reviews the

Performance Improvement Plan and re-measures the performance levels for the measures included in the plan.

The Vendor Manager then records whether the plan was met, not met, or whether the plan or measurement was

not applicable and the reason for that determination. If the plan was not met, or was not applicable, the Vendor

Manager determines a course of action that includes either a revised Performance Improvement Plan, a revised

measurement, or escalation.

Transparency:

Information regarding the Basecamp agreement, such as pricing, past purchasing, market related information,

contractor contacts, and aggregated performance related information is made available on our website

(http://oregon.gov/basecamp) for Authorized Purchasers to reference. In addition, we may publish or link to other

documents held either with the State CIOs office or Procurement Services, such as contract documents,

http://oregon.gov/basecamp


amendments or notices. Publication of performance and contract information will help inform potential customers

and drive additional business to successful awarded contractor.

Our goal is to help you succeed and encourage additional purchasing from our Authorized Purchasers when you

perform well. Should you have concerns of how we are measuring your performance, want to suggest additional

measurements or changes, please speak with your Vendor Manager.

HELPFUL LINKS

Basecamp Program Homepage

Basecamp Vendor Page

Procurement Services

Oregon Cooperative Procurement Program

GovSpace Online Collaboration Tool

REFERENCE TERMS AND ACRONYMS

Enterprise Alignment Program: The Enterprise Alignment Program resides within the Office of the State Chief

Information Officer and enables the State of Oregon to execute business strategies to transform and optimize

business functions, information assets, application systems and infrastructure.

Enterprise Architecture (EA): Enterprise Architecture (EA) is a practice for conducting enterprise analysis, design,

planning, and implementation, using a comprehensive approach at all times, for the successful development and

execution of strategy. It provides a blueprint that defines the structure and operation of an organization. The

intent of an enterprise architecture is to determine how an organization can most effectively achieve its current

and future objectives.

Department of Administrative Services – Procurement Services (DAS-PS): An office of the Department of

Administrative Services Enterprise Goods and Services division that provides procurement leadership, oversight,

and training. This office also provides contract management services, oversees the Oregon Cooperative

Purchasing Program and the procurement authority to establish the statewide agreements for the Basecamp

program. The Information Technology business center within DAS-PS houses the IT Procurement Strategists of

the Basecamp program.

Office of the State Chief Information Officer (OSCIO): The Office of the State Chief Information Officer (OSCIO) is

an office within the Department of Administrative Services that provides statewide IT leadership by maturing

enterprise technology governance, leveraging investments in shared services, ensuring transparency and

providing oversight. This organization houses Basecamp’s Vendor Management Program within its Enterprise

Shared Services division.

Technology Reference Model (TRM): The Oregon Technology Reference Model (TRM) is a general tool for mapping

technologies to business and technical capabilities; it is maintained by OSCIO Enterprise Alignment program to

support a variety of efforts such as “Basecamp” for Strategic IT Sourcing, Architectural Assessments for IT

projects, Enterprise Technology Standards and Future State Reference Architectures.

http://www.oregon.gov/basecamp/Pages/default.aspx

http://www.oregon.gov/basecamp/Pages/Vendors.aspx

http://www.oregon.gov/DAS/Procurement/Pages/Index.aspx

http://www.oregon.gov/das/Procurement/Pages/Orcpp.aspx

https://govspace.oregon.gov/


Incentives: Incentives are monetary or non-monetary payments or concessions that encourage an increase in

performance.

Method Of Measurement: A detailed description or formula of how the Performance Objective is measured.

Failure To Perform: A state in which a contractor has not met agreed upon Performance Levels detailed in the

Performance Levels section of the performance work statement.

Performance Improvement Plan: A document capturing details of a contractor’s Failure To Perform to the

standards set out within the Performance Work Statement or Price Agreement, as well as a plan and timeframe

for a contractor to reach a state of performance agreed upon by the contractor and the contractor manager.

Performance Measurement: A data point that demonstrates the state of performance as it relates to a

Performance Standard and Performance Levels.

Performance Objective: A desired outcome stated within the performance work statement and from which

Performance Measurements are derived.

Performance Review: A meeting between the contractor manager and the contractor, that may include other

parties, in which the contractor manager and contractor discuss the contractor’s current and future performance.

In cases of contractor’s Failure To Perform, a Performance Improvement Plan is reviewed. This meeting occurs

following the receipt and analysis of required data as they relate to Performance Measurements.

Performance Standard: The established level of performance needed to satisfy the Performance Objective.

Performance Levels: The Performance Levels outline thresholds in which a contractor is performing below, within,

or above the expected Performance Standard.

Performance Review Schedule: A document that outlines the criteria used to determine the frequency of a

performance review. This document will be used when scheduling review dates.

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