basic call procedure

11
A Battle Well Prepared Is Half Won

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Page 1: BASIC CALL PROCEDURE

A Battle Well Prepared Is Half Won

Page 2: BASIC CALL PROCEDURE

Preparation & Planning. Connect. Ask & Agree. Recommend. Extend. Close. Record.

Page 3: BASIC CALL PROCEDURE

Working your ways to Sales- Having the right mindset & positive attitude. Your appreance/Dress up for success means your

confidence. Well shaved face – must have a fresh look. Shirts & Trousers must me well ironed. Shoes – must be well shined. Waist belt and shoes must be of same colour. Well fragrance no foul odor.

Page 4: BASIC CALL PROCEDURE

Pre-decided numbers of sales calls everyday -

Make the target regularly during the day.

Knowing the enemy well.

A thorough Product knowledge.

Visibility and Merchandizing Focus

Filled a complaint for a faulty danglers, poster &

Translite.

Shelf fully stocked.

Page 5: BASIC CALL PROCEDURE

Opening the call confidently.

Sales Person must carry a pleasant look.

Seek permission to enter.

Deal the shoppers and Owner with smile.

Exchange Greetings - Greets regular familiar

Retailers by name.

Tell your name, Organization and purpose of visit.

Explain your products and service.

Page 6: BASIC CALL PROCEDURE

Never push to talk to a busy customer.

Asked open ended questions to the Customers and the prospectus for

the best time to meet.

Listened patiently did not interrupt the Customers while she/he talked.

Give the people gift of their time and try to consume time as little as

possible.

Analyzed the business

Create the need for Fast Aid solutions for the shopper by making

Customer aware about the benefits of the products.

Page 7: BASIC CALL PROCEDURE

Using the sales pitch. Every situation boil down to a personal situation. Talk should reflect confident and care. Demonstration -Explain the difference. Listening more and talking less- Get customer feedback. Try to catch more on how (the way) something is said

rather than what is being said. Never belittle/competition’s products. Recommend right products to the store as per the

locality and lifestyle of the location.

Page 8: BASIC CALL PROCEDURE

Observe customer nature to adjust your sales pitch.

Complaintful. Demanding. Soft spoken. Argumentative. Half-Convinced. Have a compassionate attitude. Empathy, don’t show sympathy. Extends – It increase the value and standard of the

shop by persisting this brand. As this is the necessasity assets of everybody’s life.

Fast Aid Cotton Buds & Balls.

Page 9: BASIC CALL PROCEDURE

Whether the answer is yes or no don’t let your

politeness go.

If yes, Confirmed Retailer purchase decision and

mode of payment.

Don’t push unnecessarily.

Showing patience normally give you good results.

Share your leaflet and dangler, hang in the outlet.

Page 10: BASIC CALL PROCEDURE

Maintain Fast Aid order book.

Maintain daily sales report.

Share secondary and primary sales data to

Distributors & ASM’s regularly.

Page 11: BASIC CALL PROCEDURE

Good Luck & Happy Selling