basic concepts and dynamics of human relations
TRANSCRIPT
Basic Concepts and Dynamics of Human Relations
Muhammad Mirza Suharto
Curriculum vitae
Name : Muhammad Suharto S.S., M.Pd Born : Malang, 12 April 1968 Phone : 0341-949 3030 mobile : 0812 52 96180 Office : Jl. S. Supriadi 48 Malang, phone 0341-801488 ext 222
EDUCATION: 1984 – 1987 SMAN 1 Malang 1987 – 1990 FISIP UNAIR Surabaya 1999 - 2001 STIBA Kanjuruhan Malang 2004 – 2006 Program Pasacasarjana (S2) Universitas
Kanjuruhan Malang E-MAIL: [email protected] / [email protected]
RECENT OCCUPATION :Head of Public Relations Kanjuruhan University of MalangKetua Umum Forum Komunikasi Humas Perguruan Tinggi Malang Raya
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Session Objectives
At the end of the presentation, participants will be able to: explain the term relationships and its
core concepts;
discuss the principles of relationships and their application to daily living;
explain practical tips relating to official relationship at work
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Introduction
Human beings are interdependent because of the principle of individual differences
Individual differences bring about personal idiosyncracies
Of a truth therefore, we live our lives managing relationships
The discipline that studies behaviour and relationships is human relations.
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Human Relations defined
the way in which two people, groups and countries behave towards each other.
an aggregation of all forms of interactions between/among persons or groups in a particular situation.
involves the content and quality of interactions among people and is defined by both the observable behaviour in the interaction and the feelings that are associated with it.
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Human Relations (cont’d)
In the workplace , it is the aggregation of all forms on interactions between an individual worker and another, group of workers and another, management and worker and vice-versa as well as between an organization, its workers and its stakeholders/beneficiaries.
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Primacy of Relationship in the Workplace
People are the most important in organizations. They are different and hold different views Their cooperation or disagreement has effects on
organizational processes Relationships are behaviour based and there is a
causeeffect factor in relationships building.
Good relationships promote mutual understanding in organizations
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Shortcut to CHINA.lnk
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Principles of Relationship
RESPECT: This is defined as the feeling of admiration for people and polite behaviour resulting from this.
APPRECIATION: Defined here as a full or sympathetic understanding of a person.
RECIPROCITY: This is the principle or practice of mutual exchange in interactions.
EMPATHY: This is the ability to imagine and share another person’s feelings.
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Principles of Relationship (cont’d)
INTEGRITY: Always act in an honest and truthful way MANNERS: Never being selfish, boorish or
undisciplined
PERSONALITY: Always communicate your own values, attitudes and opinions
APPEARANCE: Always present yourself to best advantage
CONSIDERATION: Always see yourself from the other person’s standpoint
TACT: Think before you speak.
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Workplace relationship with Superiors
Be humble to learn Show faithfulness, loyalty & honesty Be truly committed to achieving organizational
goals Be resolutely supportive of organizational
ideals Ask for rights in a respectful way (be assertive) Be bold but not insolent Be courteous, but don’t bootlick Cheerfully accept responsibilities
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Workplace relationship with Peers
In dealing with people who have horizontal (lateral) roles to play at work with us we must:
be helpful and serviceable not interfere unduly be tactful and sensitive not distrust not help the grapevine (communicate
formally)
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Stakeholder Relations
Be trustworthy and reliable Be scrupulously ethical Avoid deceitful and misleading information Be conscious of safety (if we are in
production) Listen attentively to customer complaints
and take immediate appropriate steps both to rectify and forestall future occurrences
Apologize, if necessary, in cases of disputes At all times employ the principles of TQM
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Conclusion
People are an important factor in successful domestic and corporate lives. In concluding, it will be nice for us to bear in mind the following tips on improving relationships generally: Show appreciation and develop an
attitude of gratitude Accept and trust people. You may
need them pretty soon Be agreeable/approachable, so that good
things of life don’t pass you by
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Conclusion
Learn to remember names. A person's name is the most important sound he/she hears and it opens a lot of closed doors
Avoid argument. It breeds unnecessary conflicts
Do good always. Remember retribution Respect the ideas and view point of others
Try to be polite even when stressed Be cheerful and accommodating
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Conclusion
In all things, be upright Be friendly but firm, fair and assertive
Communicate and listen empathically. Be wary of non-verbal cues; i.e. be sure
your actions support your communication.
Plan all communication. Above all, SMILE always. It is a tonic.
PR atau Purel ??
Apa ituPublic Relations?
Basic Basic skillsskills
Critical and creative
thinking skills
Information /digital literacyInquiryInquiry
/reasoning /reasoning skillsskills
Interpersonal Interpersonal skillsskills
Problem Problem solving solving
skillsskills
Technology Technology skillsskills
21ST CENTURY SKILLS 21ST CENTURY SKILLS AND LITERACIESAND LITERACIES
PR adalah Komunikasi
Aktifitas komunikasi untuk
membangun hubungan saling
pengertian antara organisasi
dengan publik internal & eksternal
PR-LEMBAGA-PUBLIK
PR/HUMAS
KOMUNIKASI
KOMUNIKASI
ORGANISASI/
MANAJEMEN PUBLIK
KONSEKUENSIKONSEKUENSI
CITRA +
UPAYA MERAIH KONSUMEN
PUBLIC RELATIONS
Citra = persepsi
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