basic functionalities

Basic Functionalities Guide Updated by Kiv Sokunthea 1

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When you speaking on the telephone line, it is most useful the English spelling code letters, for example to spell the wordsABACUS you must read the spelling codes: Alpha, Babies, Alpha, Charlie, Uniform, and Singapore. It is the corrected spelling codes letters. You should remember these spelling codes, please find the spelling codes below from A to Z are as follows: A Alpha J Japan/ Juliet S Singapore/ Sierra B Babies/ Bravo K Kilo T Thailand/ TangoC Charlie L Lima/London U Uniform/ Unit D Delta M Mama/ Mother V Victor E Echo/ England N Nancy/ November W Whisky F Father/ Foxtrot O Osaka/ Oscar X X-ray G Germany/ Golf P Papa Y Yankee/ Y class H Hotel/ Holland Q Queen/ Quebec Z Zulu/ Zoo I India/ Information R Royal/ Romeo

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Start Programs Abacus Whiz EMULATOR Symbols on the keyboard Symbols on the computers screen

+ * An display/ an asterisk symbol = { , @ A change symbol [ A cross of Lorraine symbol A dollar / an end item symbol \ ? / A slash symbol / __

- - A dash or a hyphen symbol 7 4 Num Lock + 7 or 4 or 1 clear letters on the screen 1 OR Hit key Control + Backspace


11-- SSIINNEE IINN aanndd SSIINNEE OOUUTT 1.1-Agent sine in: Abacus system has six working areas- A, B, C, D, E, and F in each Computer Reservation Terminal (CRT) the benefits of having more than one work area are: Enable the users to work on different transactions/ tasks concurrently without one transaction interring with the other. 1.2-Sine in to one work area: Using such a sine in capability, you will be able to access the flight availability, create and work on Reservation etc. 1-To sine in one work area: Format: SI (4 digit identification number) Format entry sine in one area to access into Abacus system

Entry: SI9999 then type < HAPPY99 > Entry sine in one area to access into Abacus system 1.3-Sine in to all working areas: The previous entry allows you to sine in to one area only. However, there is a way to sine in to all six-work Areas simultaneously. 1-To sine-in to all working areas:

Format: SI* (4 digit identification number) Format entry sine in all areas to access into Abacus system Entry: SI*9999 then type < HAPPY99> Entry sine in all 6 work areas to access into Abacus system

1.4-Sine in to another working area: When you are already in area A and would like to sine-in to another work area without having to sine-out of area A, you can simply change work area and sine -in to the desired area. 1-To sine-in to work Area B while in working Area A:

Entry: SI9999 then type < HAPPY99 >

Format: SI < work area > To change to any working area you want after first sinned in

Entry: SIB To change to any work area you want after first sinned in 1.5-Changing to working areas: Sometimes it is necessary to change work areas in order as not to disrupt whatever work in the current area. Especially when you have a live PNR in one work area and need to do some other transaction for another client, for instance issuing a ticket. Before changing the working areas, you must ensure already sinned in to all work areas in order to be able to perform a switch. 1-To switch from one working Area to another Area:

Entry: SI*9999 then type < HAPPY99>

Entry: A,B, C, D, E, and F To change to any work area if you wanted


1.6-Check for current sinned in working area: This is used to check whether you are currently sinned in and active in which work area. 1-To determine the working area you are currently sinned into:

Entry: *S To display for one signed in area and see Pseudo City Code

1.7-Check for all sinned in areas: 1-To determine all the work areas you are currently sinned into:

Entry: *S* To display for all signed in areas

1.8-Check for set address/ LNIATA: Each CRT has its own set address/ LNIATA that communicates to the Host. It will be useful to know the set address/ LNIATA of our own PC when troubleshoot any problems to assist the helpdesk. Entry: J To display Line IATA/ Terminal address 1.9-Agent sine out: 1-Sine out of one working area: Any time you leave a terminal, the CRT should be sine-out for security reasons. This will prevent someone from accidentally or intentionally modifying data or your PNR, using your sine-in code.

Entry: SO To sine out of one area

2-Sine out of all working areas: At the end of the day, it is recommended to sine out completely of all the work areas you have sinned into for security reasons. Entry: SO* To sine out of all areas 1.10-Miscellaneous information: Abacus also provides the wealth of miscellaneous information included are:

Calendar function, Calculation date, Calculator-functions, Currency conversion, Airport tax information, Times verification, Temperature and weather forecast.

1-The calendar function: The maximum number of days, which can be added or subtracted, is 331 days Display valid from 01 January 1996 through 31 December 2065.

Entry: TOCT To display calendar for a June in current year. TOCT/10 To display calendar for specific Month and year 2-The determine/ Calculation in the past or future date: Entry: T14MAR21 Add 21 days display T25JUN-60 Subtract 60 days display T11JAN-26 JAN Calculate the number of days between 2 dates 3-The calculator-functions: Entry: T123456 Add/ plus display T46.8-27.9 Subtract/ minus display


T614.7*7 Multiple/ Multiplication display T217.50/4 Divide display 4-The currency conversion: Entry: DC*CUR To display all currency names by country codes DC*SGD To display specific a short country currency name DCNZD200/USD To convert from NZD 200.00 to USD 5-The Airport tax payment:

Entry: TXN*SIN or PNH To display list of taxes for specified airport/city.

TXN*2 To display with specific number TXN**QY To display tax code from QY TXN**YC To display tax code from YC

Note: If no Airport/ City taxes, the entry will display country tax. 6-The times verification: Entry: TETPNH/SIN To view time different between PNH and SIN cities.

T*PNH To display specific time and date in PNH 7-The weather forecast: When you checked in the temperature/ weather forecast it shown in the abbreviation letters:

PTYSUN Partly sunny MSTCLD Mostly cloudy MSTSUN Mostly sunny SHWRS Showers PTCLDY Partly cloudy TSTM Thunder storm

Entry: WEA/WX*SIN To display current weather condition for SIN

WEA/CF*LAX To view weather for today plus the next 2 days in LAX WEA/AV*SFO To view average temperature for a year in SFO WEA/EF*BKK To view extended regional forecast temperature in BKK

22-- FFLLIIGGHHTT AAVVAAIILLAABBIILLIITTYY 2.1-General information: The system currently stores over haft a million city pair availability. Availability for airlines can be Requested for today and 331 days into the future Before retrieving flight availability, you must know the 3- letter airport/ city codes of the requested city pair or the 2-letter carrier codes.


2.2-Encoding: Find from full to short word 1-To encode City, Airport, Carrier name and Boeing: Entry: W/-CCPHNOM PENH Encode CC meant City code and full name of city

W/-APCHANGI Encode AP meant Airport and full name of Airport W/-ALUNITED AIRLINE Encode AL meat Airline and full name of carrier HCCC/SINGAPORE Encode country name SG HCCTEXAS Encode for US state W/EQ-BOEING Encode EQ meant Aircraft equipment type W/EQ-AIRBUS Encode EQ meant Aircraft equipment type

2.3-Decoding: Find from short to full word 1-To decode City/, Airport, Carrier name and Boeing: Entry: W/*BKK Decode City code name W/*TG Decode Airline code name

W/*232 Decode by 232 Ticket number of MH Carrier HCCC/KH Decode for short country code name in KH HCCTX Decode for short US state code name in Texas

W/EQ*L1 Decode by Aircraft equipment with line No. 1 W/EQ*AT7 Decode by Aircraft equipment type 2.4-Meal codes in availability: You may check the meals that served on board via two methods: Entry: F*RHNCXS Display table of meal codes DU*/MLS Display table of meal codes -MEAL CODES- Meal codes responses

B- Breakfast C- Alcoholic beverages - Complimentary D- Dinner F- Food for purchase G- Food and Beverage for purchase H- Hot meal

K- Continental breakfast L- Lunch

M- Meal N- No meal service O- Cold meal P- Alcoholic beverages for purchase R- Refreshment - Complimentary S- Snack or brunch V- Refreshment for purchase

2.5-Display city pair availability (C.P.A): The ABACUS reservation system is a non- discriminative system. It is to display for all participating carriers, the function identifier1 must be entered first and followed by the requesting date, city pair and optional fields. The entry may be made up to 331 days in advance. Format: 1

Entry: 110JULSINMEL Request for full availability display

120DECSFOSINSQ Request for full availability display by SQ


120DECPNHFRAMI Request for full availability display by SQ

123JUNSINNRT10A Request for specific departure time show Morning Group 130JUNDFWSIN7PSFO Request for specific departure time show Evening Group 123JULPNHLAX/3PSIN Request for connecting city & Arrival time at Afternoon group

122JULBKKLAX7ASIN/TPE Request availability for 2 connecting cities at SIN and TPE

115AUGSINHKGSQMITG Request for specific the Carriers (Max 3 Carriers) 121MARPNHBKK*SQUACI Request availability for excluding specific 3 Carriers

129OCTPNHCAN/D Request availability direct flight from PNH CAN

125DECSINHKG-Y Request for specific the class of service, Y class 128SEPPNHLAX6ABKK/TPE-Y Specify 2 connecting cities in BKK, TPE and show Y class 2.6-Continuation entries/ or Shortcut entries:

Entry: 1* Display more availability 11 Request availability for the 1 day after 1-1 Request availability for the 1 day before 1BKK Change connecting city in BKK

1*DSIN Change the departure city in SIN 1*ASFO Change the arrival city in SFO 1MI Change to MI Airline 130DEC Change the travel date to 30 DEC 1R Return CPA for the same date 1R15FEB Return CPA for the different date 1R5 Return CPA for 5 days after 1R-5 Return CPA for 5 days before 1*7A Request for departure time at Morning group 1*/5P Request for more availability, arrival time at evening group 2.7-Schedule display: The ABACUS flight schedule system it provides the user detailed information. It is so detailed that even a slight change of any part of the flight. City pair schedule displays show scheduled flights for participating carriers without regard for Availability. This entry displays schedules for date up to 331 days from today.

Entry: SSINHKG Schedules display for current date

S20JULPNHBKK Schedules display by specific date on 20 July. S12JUNBKKLAX8A Schedules display by departure time at Morning group S20MARSINHKG/6P Schedules display by arrival time at Evening group S25DECSINHKGCX Schedules display specified CX Carrier. S23AUGBKKHKG/D Schedules display for Direct flights only. 2.8-Continuation entries/ Shortcut entries: Entry:

S* To display more schedules SR To display reverse/ return schedule S20JUN Change the schedule date on 20 June


SCX Show selecting CX Carrier SR1 Request return schedule for 1 day later SR-1 Request return schedule for 1 day earlier

2.9-Verify flight information: Passengers may like to find out from travel agent information such as flight time and flying distance. With the help of the on-line Verify Flight Information entries, the agent can easily look up such flight information. 1- Please find the abbreviation letters it shown in the verify flight information entry: FLT = Flight No. EQP = Aircraft type ELPD = Elapsed flying time- time between a flights departure and arrival MILES = Flying distance DPTR = Departure time ARVL= Arrival time DEP = Departing terminal ARR= Arriving terminal SM, SMD = Smoking flight indicator: Y-yes, N-no, Blank-unknown MS, S, M, B, D etc = Meal codes ACCUM = Flying time SEGMENT = Sector = City pair ITINERARY = All Segments

Entry: VA*1 To verify flight from availability line1 VA*1/2 To verify flight from availability line 1& 2 VI*1 To verify flight from itinerary line1 VI*1/2 To verify flight from itinerary line 1& 2 V*MI601/24JAN To verify flight by a specific flight and date 2.10-Display connection cities: user to display any possible connection points along the specified city pair Format: T*CP-

Entry: T*CP-PNHLAX To display connection cities before departure DU*/CLS To display all classes of booking for each airline

2.11-Levels of participation: There are basically four levels of participation for the airlines, which have agreements with ABACUS to display their availability in the system. An airline may participate is more than one level. The four levels of participation for the airline agreements with ABACUS system are:

1-Full Availability (0) 2-Answer Back (AB) 3-Direct Connect Sell (DC) 4-Direct Connect Availability (DCA) 1- Full Availability: This is the lowest level of participation that airlines may choose to participate with ABACUS.

1- Teletype message is sent to airline upon ET of the PNR. The airline will not respond with the Secondary RLOC is returned.

2- The airline has 12 hrs may cancel the segment, without supporting reasons. However after the first 12hrs, the airline should honour the booking made. If the segment is cancelled after the first 12hs, the reasons should be given and such cancellations will be returned to the agent as a HX or US status code.

120JANLASGCNYR To display Full Availability


120JANLASGCNYR 120JAN SUN LAS/ PST GCN/ MST1 1YR 1401 Y4 LASGCN 230P 445P F27 0 1YR 801 Y4 LASGCN 800A 1015A F27 0 NO MORE YR - 1* FOR 3 SEG CONX

2- Answer Back (AB): 1-The airline may cancel segment within 12 hrs. 2-The airline has 22 hrs to provide RLOC. Otherwise a request for RLOC (RLR) message is auto generated to the airline. 3-The PNR with no Answer Back RLOC after 22hrs and after another 44hrs in all the PNR is dropped into agency Q 28. Entry check Q28 by W/KQR28OFF. 4-The agent call to airline to request for the RLOC. 120JANAMIDPSMZ To display the group of Answer Back

120JANAMIDPSMZ 120JAN SUN AMI / Z8 DPS/ 0 1MZ 6605 Y4 AMI DPS 200P 230P F27 0 AB 2MZ 6603 Y4 AMIDPS 1100A 1130A F27 0 AB 3MZ 6607 Y4 AMIDPS 400P 430P F27 0 AB

3- Direct Connect Sell (DC): Direct Connect Sell carriers are not necessary on Direct Access as well. However, all Direct Connect Sell carriers are also on Answer back. 1-The agents sell on Abacus inventory but a message is sent to the airline immediately 2-The agents end transaction within 30 minutes. 3-The Answer Back and full availability applies. 120JANSINKULMH Display the group of Direct Connect Sell

120JANSINKULMH 20JAN SUN SIN/ Z8 KUL/ 0 1MH 649 F4 A4 Y9 L9 SINKUL 1320 1415 734 R 0 DC/ E 2MH 610 F4 Y9 L9 SINKUL 1535 1630 734 R 0 DC/ E 3MH 631 F4 A4 Y9 L9 SINKUL 1610 1705 734 R 0 DC/ E

4- Direct Connect Availability (DCA): This is the highest level of participation for airlines. All Direct Connect Availability Carriers are also Direct Access and Answer Back Carriers. 1-The agent sell direct from airline inventory -up-to last-seat availability. 2-The airline provides secondary RLCO instantly. If it is not returned by 4 seconds, the sales tag in the PNR shows PENDING 3-Answer Back and Full Availability applies.

120JANSINLAXUA Display the group of Direct Connect Availability

120JANSINLAXUA 20JAN SUN SIN/ Z8 LAX/ PST 16 FOR MORE AVAILABILTY SEE BUR LAX LGB ONT SNA 1UA 890 F9 C9 D9 Y9 B6 M9 SINLAX 0700 0855 744 BD 1 DCA/ E 2UA 890 F9 C9 D9 Y9 B9 M9 SINNRT 0700 1415 744 BS 0 DCA/ E 3UA/NH 8232 F4 C5 D0 B5 M4 LAX 1715 0945 744 0 0 DCA/ E NO MORE UA-1* FOR INTERLINE CONX

5- Direct Access Availability Display:


The agents will need to access to the airlines database directly to make bookings in order to ensure that their seats are guaranteed.

1-The agents must do a Direct Access availability display. 2-The agents sell seats entry must be transmitted within 3 minutes of availability display. 3-The agent must do an end transaction on the PNR within 30 Minutes

Format: 1

Entry: 120JUNLHRJNBSA Display Direct Access Availability

6- Direct Access Continuation entries/ Shortcut entries: 1* Display more availability in direct access 1*8A Display more availability and departure time at Morning group

1UA Change to a Direct Access CPA from SA to UA Carrier 1R Display return from the last Direct Access on the same day 1R21MAR Display return availability for specific date 21March

11 Request availability for 1 day after 1-2 Request availability for 2 days before

Notice: The line number on Direct Access Availability begins with 13, and the Direct Connect Availabilitybegins line with 1. 2.12-Sell seat(s) from Direct Access Availability: Format: 0 Entry: 01Y13 Display sell a flight 1 seat from line No.13 02M14 Display sell a flight 2 seats from line No.14 03V15LL Display sell a flight 3 seats from line No.15 by waitlist

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3.1-General information:

The Passenger Name Record (PNR) is the automated client reservation. This reservation stores all the details of the clients itinerary. A PNR is stored 48 hours after the last segment is flown. After that the PNR is archived.

The creation of a completed PNR requires 5 mandatory fields. The 5 elements are completed mandatory fields:


Description fields Identifier codes field P PHONE R RECEIVED FROM I ITINERARY N NAME T TICKETING

9 Input the phone, agency and name of booking 6 Input the received from 0 Sell a seat for passenger __ IInnppuutt tthhee nnaammee ooff ppaasssseennggeerr 7 Ticketing Deadline and Ticket number

3.2-All steps to create the completed PNR: Step 1: Display City pair Availability and sell seat 116JUNPNHKULMH Step 2: Display City pair Availability and sell seat 02M1 Step 3: Enter the all Passengers Names -JOHN/ROBERT MR

Step 4: Enter the detailed Phone field 9855-23 216773/ 216748 CDS TRAVEL AND TOURS TRA-A Step 5: Input the Ticketing Date 7TAW10JUN/ or 7TAW/ Step 6: Input the ticket Number 7T-TK2321234567894N1.1 Step 7: Display all fields to combined *A Step 8: Input the Received from 6JANE Step 9: Enter End Transaction & Receive a PNR ER (Problem happened, shown warning Message) Step 10: Enter Ignore and Receive a PNR IR Ignore the PNR I Here is an example of a completed PNR:

(1) 1 .1 JOHN/ROBERT MR 2.1 SMITH/JANE MS (2) MH 755 M 16 JUN M PNHKUL HK2 1100 1525 /DCMH*JOCKP7 MH 008 M 17 JUN M KULLAX HK2 2000 0650 /DCMH*JOCKP7 (3) TKT/TIME LIMIT 1. T-TK2322345678995N2.1

(4) PHONES PNH855-23-216748/216748/ 991373 ABC TRAVEL & TOURS THEA -A ASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED (5) GENERAL FACTS 1. OSI MH TKNM 2321234567894 2. OSI MH TKNM 2322345678995 (6) RECEIVED FROM - JANE MR P7M8.P7M8*ANU 0247/17JUN05 EZTPCH H


3.3-Air segment sell from availability (Short Sell Entry): Air segment booking (or sell) is very simple. Once a city pair availability has been displayed, the agents can sell the seat(s) from displayed

Format: 0 (No. of seats) (class of service) (line no.)

Entry: 01M1 Normal sell seat(s)

01B1LL Waitlist sell seat(s) 01Y1* Sell connection flights (same classes of service) 01Y1Y2 Sell connection flights (different classes of service)

01Y1M2 Sell connection flights (different classes of service) 01Y2OPEN To sell a open segment with date using short sell 01M3OPEN/ND To sell a open segment without date using short sell

Note: the sell open segment with date, the date is usually input for pricing and ticketing purpose only 3.4-Manual sell (Long Sell Entry): The agent can actually type in a manual sell entry (Long Sell Entry). Such entry would bypass all the availability displays and go straight into selling the seat.

Format: 0 NN

Entry: 0OPEN DS

0MIOPENYSINPNHDS1 To sell a open segment using long sell without date 0MIOPENY23JUNSINPNHDS1 To sell a open segment using long sell with date

Note: NN= Request seat LL= Waitlist seat DS= Desire seat 3.5-Arrival unknown (ARNK) segment: Sometimes passengers in the middle of their itinerary, may choose to use other means of transportation, such as train, bus or boat, to travel between two cities. Thus, causes a gap in the itinerary and unable to end transaction. In order to completed the itinerary, and end transaction, an ARNK segment must be input to fill-up the gap.

Entry: 0A To sell ARNK segment (Entry Zero A)

Format: /< flight segment no > A

/1A To insert Surface Sector after flight segment no. 1 3.6-Changing of class of booking:

Format: WC

Entry: WC1H Change segment 1 to H class WC1J/3F Change segment 1 to J class and segment 3 to F class

WCAY Change all segments to Y class Note: The change class of service will be occurring only if the class of service is available. 3.7-Cancellation of segments and rebook:

Entry: X1 To cancel segment number 1


X2/4 To cancel multiple segments 2 and 4 X1-6 To cancel consecutive segments from 1 through 6 XI To cancel entire itineraries X10015JUN To cancel segment 1 and rebook same flight but different date

3.8-Names Field: 1-Create the adult name field:

Format: --/spacing

Entry: -TAN/JASLYN MR To create one passenger/ single name -TAN/JANE MS-BIG/BEN MR To create 2 Passengers Linking Name entry 3.9-Create a child name field: 2-To input a child name, Age, and Date of birth: (Ages from 2 years to below 12 years)

Format: - /spacing *C

Entry: -TAN/MARY MSTR*C09 To input a child name with 09 years old (Use MSTR=BOY) (Use MIST/ MISS= GIRL) -2.1*C10 To enter a child age or modify a child age before or after ET 3CHLD/21JUN07-2.1 To input the date of birth for a child Note: A child name is created in exactly the same way with adult name. And the child name/ the child seat will be charged 75% of adult net ticket fare, 25% discount. 3.10-Create an infant name field: 1-To input an infant name, Age, and Date of birth: (Ages from 01 month to below 24 months)

Format: -I//spacing*I Entry: -I/TAN/JADY MISS*I06 To input an infant name with 06 months (Used MR/ MSTR=BOY) (Used MIST/ MISS= GIRL) -3.1*I07 To input an baby age or modify an infant age before or after ET 3INFT/ TAN/ JADY MISS /27JAN07-1.1 To input age for an infant and sent to airline 3INFT/TAN/ JADY MISS/09-1.1 To input date of birth for an infant Entry: 3OSI TG TKNO6181234567890N2.1 To input ticket number for an infant name 2.1

31OSI SQ TKNO6181234567899N2.1 Change ticket number for an infant name 2.1 31 To delete ticket number from line no.1

71 To delete the ticket number from line no.1 Note: An infant input name must be separated from adult, a child name. An infant name must be entered " I/ " before the surname and /Given name. The infant has no sell seat but has one ticket. The ticket for an infant will be charged 10 % of adult net ticket fare, 90% discount. The infant name cannot input with adult or/ and a child by the same surname in-group. 3.11-Modify name fields: 1-To modify Family Name (Surname) or Full name:


Format: - /spacing

Entry: -1MARK/JOHN MR To change the Surname name or Full name.

2-To modify Given Name:

Format: - < New Given name>spacing Entry: -1.1SOVATY MS To change the Given name only

Note: The change of Family name or Full name can be done before the end transaction at the first time of Created a PNR. If after End Transaction you must call to Abacus office to change it. 3-To enter Single Character Surname for adult and a child: -USOKPHAL/MR Means U is the Surname and SOKPHAL is the Given name OR - SOKPHAL/U MR Means U is the Surname and SOKPHAL is the Given name - SOKPHAL /MR Means Given name is SOKPHAL, a PSGR has no surname 4- To enter Single Character surname for an infant: -I/TDARA/MISS*I03 Means T is the Surname and DARA is the Given name

When you display *A it shown: OSI YY INF 03 MTHS Note: Ensure that the Passenger does not face any problem upon check in Airport. You have included the Passengers original name as an Optional Remarks field to airline. E.g. 3OSI YY PSGR NAME SHOULD BE READ AS U/SOKPHAL MR OR T/ DARA MISS Note: for multiple Passengers DO NOT combine with same single alpha surnames in the same surname. 3.12-Delete name field: Format: - Entry: -1 To delete the first name field number 1.1 -2 To delete name item 2 within the first name field PD To display names field 6TRA Received from Tra ER End transaction and redisplay PNR IR Ignore and redisplay PNR Note: To delete name item when the number in party does not equal to number of seats sold. 3.13-Create phone field: 1-To add a corrected phone field for the completed travel agent: Format: 9CTC-A Entry: 9855-023-216773/ 216748 CDS TRAVEL & TOURS TRA-A 2-The following codes may be used in the corrected phone field entry for agents:

- A Agency phones field - H Home phone of the passenger


- B Business phone of the passenger - F Fax number of the passenger - P Pager of the passenger - C Cell/ Mobile Phone of the passenger 3.14-Modify phone field:

Format: 9

Entry: 91855-063-991373 CDS TRAVEL AND TOURS/TRA-A 91 To delete phone from line 1 *P9 To redisplay phone field 3.15-Email address field: The Email field used to store email address of clients. This will complete information of clients and provide alternative for agents to store information of another communication means with their client and this field will also be used to facilitate the Abacus Virtually.

Format: PE-

Entry: PEDAVID= =CHUAABACUS.COM.SGOFC ADR-1.1 To create email address PESOCHETTRA= [email protected] ADR-1.1 To modify email address 3OSI KA CTCE PNH SOCHETTRA..KIM//YAHOO.COM-1.1 Input the email address PE1DAVID. [email protected] ADR-1.1 To modify email address 6TRA Received from TRA EMXP To end transaction of Email Address

*PE To display Email Address/ PE field PE1 To delete email address https://www.virtuallythere.com.sg To retrieve email from website

Note: A PSGR can receive your itinerary by clicking on virtually there Notice: The underscore (_) use two equal signs= = to represent underscore instead 3.16-Receive from field: This is the document which a person who placed the reservations or made the change with travel agent.

Format: 6

Entry: 6TRA To create a received from field

*P6 To redisplay received from 3.17-Ticketing time limit fields: 1-Future ticketing date field:

Format: 7TAW/ or 7TAW/

Entry: 7TAW15JUN/ Future ticketing date for queue Q9 placement (Ticket at will)

7TAW/ To advise ticket number immediately then input ticket number 7TAW16JUN/ To change the ticketing date

7 To delete the ticketing date


*T To display ticketing field, date issued, void *P7 To display ticketing instruction field

2-Advice ticket numbers with 7T-TK field:

Format: 7T-TKN

Entry: 7T-TK6181234567890N1.1 To input ticket numbers for passenger No. 1.1

71T-TK< New numbers> To change the new ticket numbers 31 To delete the ticket number from line 1 71 To delete the ticket number from line 1


3.18-How to input/ advise ticket number: To input a manually ticket number for a single passenger for all segments:

Entry: 7T-TK6181234567891N1.1

To input a manually ticket number (consecutive) for multiple passengers for all segments: Entry: 7T-TK6181234567890-92N1-3

To input a manually ticket number for 1 passenger for segment 1 to 3: Entry: 7T-TK6181234567890N1.1S1-3 To input a manually ticket number (non-consecutive but first 11digits are the same) for multiple Passengers for all segments: Entry: 7T-TK6181234567890, 93N1-2

To input a manually ticket number (consecutive) for 3 passengers same the surname for all segments:

Entry: 7T-TK6181234567890-92N1.1-3.1

To input a manually ticket number for an infant passenger for all segments: Entry: 3OSI TG TKNO6181234567890N2.1 7T-TK6182345678912N1.1S1-4 To change ticket number for adult or a child name 1.1

31OSI SQ TKNO6181234567899N2.1 To change ticket number for an infant name 2.1

31 To delete ticket number from line 1 71 To delete the ticket number from line 1


Note: to change ticket number 7T-TK entry will be added new number one line, you must delete old number 3.19-Advising ticket number for TNN participating Carriers: The airlines participating in ABACUS Ticket Number Notification (TNN) will either receive ticket number by SSR or OSI:


Entry: Y/AAI/SYS/NEWS To display system news information

3.20-The PNR fields display: Entry:

*A Display all fields *N, PD Display name fields *I Display entire itineraries *T,*P7 Display ticketing field *P9 Display phone field *P6 Display received from field *P3 Display GFAX, display OSI field *P3O and display SSR *P3S *B To display PRS after end transaction. *PE Display Email Address *FF Display Frequent flyer information 3.21-End Transaction: The end transaction must be performed on all creations or modifications of the PNRs in order to be stored and filed away. Basically, there are 2 ways to end transaction: Entry:

E End the creation or change to the PNR and filed it away. ER End transaction and redisplay the PNR at the same time.

3.22-Ignore Transaction: The ignore transaction must be performed on all creations or modifications of the PNRs in order to be stored and filed away. Basically, there are 2 ways to ignore a transaction: Entry:

I It will not save any changes or modifications the PNR.

IR Ignore and redisplay the PNR at the same time.

3.23-Insert a segment under another segment or change a segment range to another range: Entry: /2/ARNK To insert the ARNK segment after segment No.2

/3/2 To insert segment No.3 to stand up segment No.2 /4/3 To insert segment No. 4 to stand up segment No.3 3.24-The retrieval of a PNR: When the creations or modifications need to be done to specific PNRs, there are basically 3 ways to pull out the PNR that need to be worked on:

Format: *- The format entry to retrieve passenger by surname

Entry: *- LENG Retrieved by passenger surname name LENG

* The format entry to retrieve passenger by the Abacus code

*ABCDEF Retrieved by Abacus record locator

3.25-The booking status codes: Entry: F*FOX/PNR/STATUS/CODES To display all segment status codes F*RTXDGJ To display all segment status codes The segment status codes which may be present in the PNR:


No. Explanation Status codes 1 Sold Seat (Sabre response when sell message is being sent to carrier) SS 2 Holds confirmed status code. HK3 Carrier confirming request (Advise passenger and change segment status code to

HK) KK

4 Confirmed from waitlist (you must advise passenger and change segment status to "HK" within 72 hours if not, the segment will be automatically cancelled.)

KL 5 Schedule change timing on flight for confirmed segment showing new schedule

(Advise passenger and change segment status to HK") TK

6 Schedule change timing on flight for confirmed segment showing new schedule (Advise passenger and change segment status to "HK".)

SC 7 Reconfirmed through Carrier (Used primarily on International Travel) RR8 Hold waitlist status code HL 9 Schedule change timing on flight for waitlisted segment

(Advise passenger and change segment status to "HL") TL

10 Waitlisted segment (Waitlist message sent to carrier) LL11 Unable to confirm, have waitlisted and change segment status to HL UU 12 Unable to sell, have waitlisted and change segment status to HL US 13 Pending Need, (Message previously sent to carrier, and now awaiting reply. Sabre

will automatically resend the request if no reply has been received within 24 hrs)PN

14 Requesting segment (Sabre requests and send a need message to other carriers) NN15 Schedule change. Is on request/ Holds need. Advise Passenger new times. Change

segment status to IN TN

16 Holds need/ have requested and waiting for reply. Appears in a PNR booked through Carrier and Transmitted to SABRE.

HN 17 Now Cancelled (Indicates segment was cancelled through carrier) HX 18 Unable to confirm or unable to waitlist (Cancelled segment and request for an

alternate) UC

19 No action taken (Cancelled segment and request an alternate segment) NO 20 Unable, flight not operating (Cancelled segment and request for an alternate

segment) UN

When the 7T-TK entries is input the following segment status codes shown: The air segments with confirmed status codes: KK, KL, TK, SC, HK, RR The air segments with waitlisted status codes: HL, TL, UU, US The air segments with pending status codes: PN, NN, TN, HN The air segments cancellation status codes are not valid: HX, UC, NO, UN 3.26-Segment status codes change/ update entry:

Format: . Entry: .1HL To change segment 1 to HL

.1/2HK To update segment 1 & 2 to HK .1-3HK To update segment 1 through 3 to HK .1RR To reconfirm segment 1 to RR (After entered ticket number)

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44-- PPAASSSSEENNGGEERR NNAAMMEE RREECCOORRDD ((PPNNRR)) ((OOppttiioonnaall FFiieellddss))

4.1-The General Facts (GFAX) fields: The General Facts (GFAX) field is an optional multiple item field containing supplementary information


items. Such information is divided into 2 categories OSI and SSR: 1-Other Service Information (OSI): An OSI item consist mainly of service information, which is for notification only and may be processed by the receiver as desired. An OSI item does not require a reply from the airline. The field Identifier for GFAX is3 Format: 3OSI spacing spacing - < name no.> 3OSI spacing YY spacing - < name no.> Entry: 3OSI TG A PSGR JOHN IS ELDERLY 3OSI SQ PAX IS A BIT DEAF-1.1 3OSI MI A PSGR IS A BLIND PAX-2.1 3OSI YY A PAX IS SPOKEN CHINESE ONLY-3.1

a) Modify and delete OSI item:

Format: 3 OSI spacing spacing < new infor.> -

31OSI YY A PSGR CAN NOT SPEAK ENGLISH-1.1 32 To delete line number 2

31-3 To delete line number 1-3 *P3 or *P3O To display the GFAX information

Note: -Used YY used after 3OSI is meant all carriers in itinerary -Used spaces after 3OSI and carrier code are mandatory. 2-Special Service Requests (SSR): A SSR item is a special service, which is to be provide to the passenger and which requires immediate action by and/or confirmation reply from receiving airlines.

A)-Meal request for the passenger:

Format:3 / - Entry: 3SPML/NO PORK AND HOT MEAL-1.1 To request meal for one passenger

3CHML1/DOES NOT LIKE CARROTS -2.1 To request meal for a child meal segment 1 3BBML2-2.1 To request special meal for an infant (The 2.1 is adult because adult occupy the seat)

3)-Other service entry: Format: 3-< name no.> 3VGML1-2.1, 3.1 To request meal for multiple names 3VGML1, 2, 3-2.1 To request meal for multiple segments

3VGMLA-2.1 To request meal for all segments 4)-To display meal codes:

Format: DU*/SPM Entry: DU*/SPMMH To display meal code for MH airline DU*/SPM To display special meal code for types for all carriers

5)-Wheelchair request for the passenger: Format: 3-


3/- Entry: 3WCHR1-1.1 To request for a wheel-chair for a disabled Pax 1.1

3WCHR1/ELDERLY-1.1 To request for a wheel-chair for a oldest Pax 1.1 3WCHRA-2.1 To display a wheel-chair all segments for a Pax 2.1

6)-Update and delete SSR items:

Format: 3< Line no.>.

31.HK To update SSR item No. 1 to action code of HK 31 To delete SSR item number 1 after/ before end transaction 32-5 To delete SSR item number 2-5 after/ before end transaction *P3 or *P3S or *P3O To display the GFAX information

Note: Wheelchair codes:

WCHR A passenger able to walk up stairs. WCHS A passenger cant walk up stairs, but can walk to seat. WCHC A passenger must be carried/assisted to seat.

7)- Passenger Emergency Contact Information by the airline: 3PCTC/COLINMR FATHER/KH 012254566 Input the passenger emergency contact Information 3OSI KA CTCM PNH 012 246 876 HONG DARA-1.1 Input the passenger contact information

4.2-How to input the Passport by CZ:

1- Input the passport number by CZ:

3DOCSA/P/SG/S0585704C/SG/17JAN1942/F/10SEP2009/LEE/ALICE-1.1 To input a passport number. 3FOID/PPCN05857045-1.1 To input a passport number by MU only.

2- For passengers travelling to/from USA, Passport, Visa, and Address information of these passengers are required prior to arrival.

3DOCSA/P/SG/S0585704C/SG/17JAN1942/F/10SEP2009/LEE/ALICE-1.1 To input a passport number

3DOCAA/D/US/82 MAIN ST/DALLAS/TX/99999-1.1 To input a address information. 3OTHSA/D/US/82 MAIN ST/DALLAS/TX/99999-1.1 To input a address information. 3DOCOA/SG/V/789789/HOUSTON/14JUN04/USA-1.1 To input a visa information. 4.3-Frequent flyer number: Entering the Frequent Traveller number in a PNR sends a Teletype message to participating carriers so that passengers may get mileage credit for bookings made through the system. The function identifier isFF 1- Add frequent traveller number: To advise the frequent traveller number to the carrier who owns the frequent traveller program: Format: FF-(name no.)

Entry: FFTG247900-1.1 To input frequent traveller number by name no. 1.1 PT*TG To display the Frequent Flyer exchange/ partnership agreements

*FF To display the Frequent Flyer information in a PNR FF1AA84398315-1.1 To change the Frequent Flyer number on line 1 FF1 To delete the Frequent Flyer number on line 1

FFALL To delete all Frequent Flyer lines Note: When receiving cancellation of air segment from carrier for status codes: HX, UC, UN, and NO,


segment related frequent flyer will be automatically cancelled by system and filed to PNR history. 4.4-Seat map display: Before specific seat reservations can be made to the airline, a seating display must be made. You can display a seat map by flight number or Itinerary segment number. Seat map display allows you to determine which seats are available and may be requests. However, seat map request are not valid on all carriers and all response may differ from carrier. to carrier. If the carrier does not support seat map displays, the system returns with the following message:

Format:

4G* Format entry to display seat map 4G* Format entry to display seat map Entry:

4G1* To display seat map by segment number 1 4G*SQ69F1JUNSINSFO To display seat map by flight No. (Direct connect seat map)

1-Request for specific seat reservation:

Entry: 4G1/50A-1.1 To request for seat no. 50A for segment1 4GA/15A-2.1 To request for seat no.15A for all segments 4G3,5/20A-3.1 To request for seat no. 20A for segments 3 & 5 4G2/14A15A-1.1,2.1 To request for 2 seats no. 14A &15A for different rows 2-Cancel and update PRS: 4GX1 To cancel Pre-reserved seat for segment1 4GXUA To cancel seat reserved on carrier UA 4GX2-1.1-5.1 To cancel pre-reserved seats by name range 1.1 to 5.1 4GXALL To cancel all seats requests

4G1HK To update/ confirmation status code of PRS on segment 1 *B To display PRS after end transaction. 3-Send SSR request for PRS: 3NSST2/NEED AISLE SEAT-1.1 Non-Smoking Aisle seat for segment 2 for Pax 1.1 3NSST1/NEED WINDOW SEAT-2.1 Non-Smoking window seat for segments 1 for Pax 2.1 3NSSTA/NEED MIDDLE SEAT-3.1 Non-Smoking middle seat for all segments for Pax 3.1

4-Request Seat Availability from the Airline: 3OTHS1/MI PLS KINDLY CONFIRM SEAT FOR IMPORTANT PAX THANKS Request Seat Availability from the Airline for Passenger 3OTHS2/PLS KINDLY HELP TO CFRM SEAT PNHSIN MI601 THANKS Request Seat Availability from the Airline for Passenger Note: When receiving cancellation of air segment from carrier for status codes: HX, UC, UN, and NO Segment related PRS will be automatically cancelled by system and filed to PNR history. 4.5-Divide/Split PNR: A PNR should be divided when one or more passengers in the PNR wish to change their reservation in a different date in itinerary from the remaining members in the party. 1-The following the steps to divide/split the PNR:

*- or *ABCDEG To retrieve the PNR you wanted to divide


Format: D< name number> To divide out passengers in a particular name field Entry: D1.1 To divide the first passenger in name field

D1.1*2.1 To divide 2 passengers 1.1 and 2.1 6THEA To enter a received from field F To enter the file the PNR E To end transaction 4.6-Reduce/ Cancel PNR: A PNR should be reduced when one or more passengers in the PNR wish to completely cancel their reservations and the remaining passenger do not.

1-The following the steps to reduce/ cancel the PNR:

*- or *ABCDEG To retrieve the PNR you wanted to reduce Format: , < new no. in the party> To reduce the number of Pax in the party Entry: ,2 To decrease number in party in PNR ( Remained 2 Pax) ,4 To reduce number in party in PNR(Remained 4 Pax)

-2.1 To delete name no. 2.1 -1.1 To delete name no. 1.1 6TRA To enter received from ER To end transaction and redisplay IR To ignore and redisplay Note: On the real PNR you can be 2 click on the Passengers name it shown Mask Entry: Click on Divide or Reduce PNR if you want to divide or reduce Pax.

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55-- QQUUEEUUEESS 5.1-General information: Queue work like an electronic filing cabinet that maintains the PNRs and Messages from Abacus Host and airlines. Queue helps to organize the office workload and Queue is an essential part of the office daily operation for any travel agency to maintain the PNRs and Messages in the queue regularly Entry: QC/ To display the queue count for all outstanding queues G1 Message 0.2 PNRs S..2 Messages 1.5 PNRs N.3 Messages 5....10 PNRs C.4 Messages 925 PNRs

T.1 Message 65..30 PNRs Total Messages:.11 Messages Total PNR:72 PNRs Entry: Q/S To display queue supervisory message

Q/1 To display specific queue 1 has the PNRs QC/1/9 To display queue1 & queue 9 has the PNRs


QC/-TAW To display queue for place ticket numbers QC/ To display queue in branch office Q/9NA-Surname To display Passenger name by surname in queue you had booked I Ignore the current PNR or/ Megs then display next PNR or/ Megs QXI Exit queue and ignore from current PNR QXE Exit queue and end transaction from current PNR QR Clear PNR on Queues out

QP/100/11 To create and Place PNR in Queue 100 5.2-PNR queues:

PNR queues are numbered from 0-511 and Message queues. Queue 0-49 are system defined queues, there

use are as follows: QUEUE Abbreviation QUEUE NAME

0 Basic PNR- Urgent (Departure within 24 hours) 1 Basic PNR- Non- urgent PNR 2 Car/ Hotel/ Tours confirmation numbers 3 Not assigned 4 Recheck PNRs successful processing 5 Airline schedule changes for travel within 72 hours 6 Airline schedule changes for travel beyond 72 hours 7 HX Status code received 8 Not assigned 9 TAW -Tickets to print 10 TAX-PNR suspense 11 Airline rated PNR 12 Large Party (10 or more) 13 Not assigned 14 Not assigned 15 Not assigned 16 Not assigned 17 Waitlist confirmation-Urgent (departure within 24 hours.) 18 Waitlist confirmation-Non urgent 19 QLT (continuous Queue Ticketing) Problem with ticketing

(Check PNR for errors.) 20 Double booking queue (Dupe booking queue) 21 Unable to invoice (Check PNR for errors) 22 Corporate Travel Policy modified by airline 23 Group System action. 24 Pre-reserved seat/ Boarding Pass confirmations 25 Pre-reserved seat/ Boarding Pass-unable to confirm 26 Tour time limit 27 Rejected Boarding Pass continuous queue print 28 Answer Back Request 29 3rd party inbound PNRs, applicable for Web link Family 30 Not assigned

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66-- TTHHEE HHOOSSTT HHEELLPP SSYYSSTTEEMM 6.1-Host help system (FOX): The FOX function is to assist you in finding formats. It contains format on all subject as well as detailed information pertaining to the formats. It is a quick and easy way to obtain immediate information on Abacus formats. It can actually be compared to formats in a guidebook. The FOX entries provide for many displays from various formats. 1-To access fox three are 3 Levels: Level 1- Main Function List (Table of contains) Level 2- Formats of a specific item in level 1 Level 3- Detail information for the specific format in level 2. Entry access FOX in 3 levels: Level 1: F*FOX Display table of contents Level 2: F*2 Display specific format in Level 1 Level 3: F*10 Display detailed information for a specific in Level 2. 2-To display partial FOX items beginning with C only: Entry: F*FOX-C Note: An asterisk (*) in the left margin of a Level 2 display is the indicator that a Level 3 display exists for that item. If the asterisk (*) is followed by the change key () this indicates that new or modified information has been added within the past 30 days. 6.2-Fox key qualifiers: When entering a qualifier search with a key qualifier, only pages in the section whose title contains the key qualifier are displayed. This limits your search to only pages relating to the desired topic. Entry: F*FOX/AIR/SEGMENT/SELL F*FOX/PNR/STATUS/CODES F*FOX/ISSUE/TKT/SELL F*FOX/SPECIAL/MEAL/DISPLAY F*FOX/ENCODE/DECODE Note: Using qualifier is the fastest way to display a particular FOX. 6.3-Moving around in fox:

Entries: MU Move up the page MD Move down the page MT Move to the top page MB Move to the last bottom page

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77-- TTHHEE TTIIMMAATTIICC SSYYSSTTEEMM 7.1-Introduction: The TIMATIC service provides to Abacus users with access to a database-containing passport, visa,

health and other travel related information for travellers free of charge. The TIMATIC service is developed by the TIM (Travel Information Manual) group of airlines that is

representative by IATA Netherlands Data Publications. You may use this information to advise your clients of the appropriate travel documents needed to

avoid travel delays. The information is updated in the TIMATIC database continually and represents the most current

information available. But because of the before changing situation around the world, TIMAIC cannot accept liability for inaccurate or incomplete information.

Entry: TIM To access the TIMATIC session QUIT To quit the system to return to the Host session Note: The TIMATIC can access TIM stand by for 5 minutes, after 5munites it will be auto out of TIM. 7.2-Codes for specific request: 1-The following list is the codes used when making a specific TIMAIC request:

TIRV Request for VISA/ PASSPORT information

TIRH Request for HEALTH information TIRA Request for All VISA/PASSPORT/HEALTH information

2-The following are abbreviation letters that used for entry:

NA Nationality of Traveller

EM Embarkation point of Traveller DE Destination point of Traveller TR Transit point of Traveller VT Countries visited by the Traveller up to 6 days prior to this trip 7.3-Examples entry of specific request: 1-Request for VISA/ PASSPORT: Entry: TIRVNASINEMBKKDEMELTRSINVTLAX Or TIRV/NASIN/EMBKK/DEMEL/TRSIN/VTLAX Note: The NA and DE are mandatory while EM is optional for VISA information 2-Request for HEALTH information: Entry: TIRHNAKHEMBKKDEMELTRSINVTLAX


Or TIRH/NAPNH/EMBKK/DEMEL/TRSIN/VTLAX Note: The EM and DE are mandatory while NA is optional for VISA/PASSPORT/ HEALTH information. Request for VISA/PASSPORT/ HEALTH information: 3-Request for VISA, PASSPORT, and HEALTH information: Entry: TIRANAUSEMLAXDEPNHTRBKKVTSGN Or TIRA/NAUS/EMLAX/DEPNH/TRBKK/VTSGN 7.4-Moving around in TIMATIC: Entry: TIPN Display next page TIPB Display previous page TIPG Display current page

88-- PPNNRR PPRRIICCIINNGG ((WWPP)) 8.1-PNR-Pricing: PNR Pricing, also know as Itinerary pricing, allows you to price on a completed or incomplete PNR. It is allowed on itineraries up to 24 segments, including surface segments when the board point and off point are the same and up to 99 Passengers in a PNR. 8.2-Fare Quote entry: FQPNHSIN Basic Fare quotes display

FQBKKSIN-SQ Fare quotes with Single carrier FQSINNYC-SQ-UA Fare quotes display with Max up to 32 carriers FQSINKUL09MAR Fare quotes display with specified date FQPNHBKK10JUN-TG Fare quotes display with date and carrier FQSINDFW14JULR20JUL Fare quotes with travel and return dates FQSINDFW10AUGRT Fare quotes with Travel and round-trip FQSINDEL15MAY-SQBY Fare quotes display with booking Y class FQMNLSIN10MAR-PRPL Fare quotes display with Published fares only FQMNLSIN10MAR-PRPV Fare quotes display with Private fares only 8.3-PNR Pricing entry: WPASQ PNR Pricing with a validating carrier WPASQS1/2 PNR Pricing with specific segments WPAMIN1.1/2.1 PNR Pricing with specific names

WPABRPADT/CNN/INF PNR Pricing with Passenger types (ADT, CNN, INF) WPACXMUSD PNR Pricing with Alternate Payment Currency WPAQFQYEE1M PNR Pricing with Fare basis code (Added FBC YEE30) WPACXO2 PNR Pricing with specific stopover WPATGX3 PNR Pricing with specific connection

WPAXM PNR Pricing with alternate fare booking code options


8.4-PNR Pricing-continuation entry: The Continuation entries listed below may only be used after retrieving the pricing list with WPA command. WP1 Display fare calculation from line 1 WP2/4 Display fare calculation from line 2 and 4 WP2-4 Display fare calculation from line 2 through 4 WPDF1 Display fare calculation description from line 1

8.5-Ticket Fare Record entry: WTFR To accept and store fare(s) WTFR2 To accept and store fare for line 2 from WPA response WTFR1/3 To accept and store fare line 1 and 3 from WPA response**W Display All Ticket Fare Record **W2 Display Ticket Fare Record number 2

WD1 Delete specific TFR from line 1 WD Delete All TFRs 8.6-Non-PNR/No-Itinerary Pricing: WQPNHSINPNH-AMI/VMI Display Non-PNR Operating/validating WQSINLAXSIN-ASQ/VSQ/CY Display Non-PNR with booking code

WQSINLAXSIN-AMH/VMH/CY/PADT/PC07 Display Non-PNR with PTCs (Max of 4 Paxs) WQSINLAXSIN-AMH/VMH/CY/PCNN/PINF Display Non-PNR pricing with PTCs WQSINKULBKKSIN-ASQ/VSQ/CY/L Display Non-PNR pricing with lowest fare 8.7-Long Fare Rule display: RDTPESIN20MAYYXEE21-BR Display Long Fare Rule 8.8-Bargain Finder: WPNI Basic Bargain Finder search pricing for lowest fare plusWPNCANH Basic Bargain Finder search Pricing for lowest fares WPNCSAMH Basic Bargain Finder automatically Rebook WPNCBAMI Basic Bargain Finder for lowest fares

WPNCASQS1/2 Bargain Finder with segment select 1 and 2 WPNCAMIN2.1 Bargain Finder with name select WPNCATGPCNN Bargain Finder with PSGR type WPNCACZMUSD Bargain Finder with alternate payment currency

TTHHEE EENNDD TThhaannkk yyoouu ffoorr yyoouurr ppaayy aatttteennttiioonn

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