Basic Helping Skills

Prepared by Lim Yung Foo 26741Prepared for Puan Salmah Mohamad Yusoff

Table of Content

• Introduction

• Case Details

• Helpee Profile

• Technique & Skills

• Model & Theories

• Learning Experience

• Reflection

• Conclusion

Introduction

• How to help the helpee to understand their own characteristic better?

• Which approach suit the helpee situation which brings their awareness of their characteristic development?

• When helper interrupt helpee to give them seek for details of information?

• How to solve helpee problem in a rational and effective way?

Case Details

• Client panic when undergo interview session.

• Client feel very stress and cannot solve this matter for every interview (before and in the process).

• Client uncomfortable when judges ask many questions that are not relative to his study.

• Client lack of experience and less confident when this matter arise from judges.

• Client cannot spontaneously response to the question been ask by the judges.

• Client cannot speak fluently when nervous.

Client Profile

Name: Ken

Age: 24

Hobbies: Playing Chess and Swimming

Skill: Fast typing

Study Background: Degree in Economics

Years of working experience: 0 years

Techniques

• Sitting Position (side by side with client)

• Body Position (facing to the client)

• Eye Contact (look into client eye when he talk)

• Hand Movement (give signal)

• Facial expression (show interest in listening)

• Voice / intonation (relax and slow but clear)

Skills

• Minimal respond:

“Emm, I understand your feeling.”

“Oh, this is good.”

• Restate:

“You are nervous when you facing with the judges question and body language.”

“You feel uncomfortable and uneasy when you have been question which are out of your expertise ”

Skills

• Paraphrase:Client: “I don’t know what I am saying

sometimes and I just feel so nervous.” Helper: “You cannot speak fluently when you

are nervous.”

• Clarifying:

“You really feel difficulties when you need to spontaneously react to the judges question if you have not research the question before ?”

Skills

• Checking:

“You feel stress when every time your interview just to get started? ”

“You want to know how to solve the nervous situation, right? ”

Reflection:

“I remember I have the same feeling as you when my first interview where my hand shake uncontrolled and sweating.”

“I also feel want to run away from the judges when I cannot answer the question.”

Skills

• Questioning:

“How you feel today?”

“Why you feel nervous for the oncoming interview? ”

• Summarizing:

“You are nervous every time your interview just to started and you cannot cope up with the question that are not related to your study. You also speak not fluently when you are nervous. Do I miss any point?”

Model & Theory

• Pearson-Centered Theory:

-Understanding & caring instead of diagnosis, advise and persuasion.

-Non-verbal behavior : feeling agree with each other.

-empathy to human behavior.

-self-image vs ideal self

-congruence between self image and ideal self give high self-esteem.

Models & Theory

• Pearson-Centered Theory:

-Client feel warm and close to each other when helper review his own experience.

-Non-verbal behavior makes client feel easy to talk to and induce their feeling to explain further.

-Empathy makes client feel secure and warm.

-Self-image and ideal self will not be too far so that the self confident higher than the others. This give higher overlap between the area of self-image and ideal self.

Model & Theory

• Cognitive Behavior TheoryUnhelpful Helpful

Thought I am uncomfortable when judges ask many question.

This is the time I show my talent.

Emotion feeling Nervous, sad and stress

Confident, happy and cheerful

Physical Hand sweating, unconfident

Hand movement to explain the idea in mind

Action Not fluently speaking,Avoid eye contact

Eye contact, patiently explain the idea to the judges

Learning Experience

• Difficulties in arranging time with client for live session

• How to apply the theory by practical work.

• Many opinions prohibit work achievement.

• Video editing technical skills with sound effect not in parallel.

Reflection

• Time table and good communication skills acquired between member of group.

• Understand and present the theory creatively.

• Tolerate with others opinion parallel with the work achievement.

• Multitask with the video editing technical skills with sound effect.

Conclusion

• Helper might not be always be helpful to the helpee.

• Understand helpee situation might be good enough in certain extend of problem

• Empathy gives helpee more closer the relationship to express their feelings much more easily.

• Helper give some few suggestion that might help in growing their personality but not forcing helpee to do.