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Basic PackageUser Guide

Reflex Online Cash Management

Version 2.1


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BASIC USER GUIDE VERSION 2.0

PART 1 INTRODUCTION

1.1 What is Reflex?

1.2 Services Available at Reflex

1.3 The System Administrator and Corporate User Role

PART 2 RECEIVED ITEMS

2.1 Acknowledgement Letter

2.2 Before Start Using Reflex

2.3 How to Activate & Change Your Default Pin Number

2.4 How to Login

2.5 First time Login - Terms & Conditions Acceptance

2.6 FAQs on Reflex

PART 3 SYSADMIN1 & SYSADMIN2 SETUP

3.1 Sysadmin1 Creation of Subsidiary/Department Maintenance

3.2 Sysadmin2 Subsidiary/Department Maintenance Authentication

3.3 Sysadmin1 Creation of User Group

3.4 Sysadmin2 User Group Authentication

3.5 Sysadmin1 Creation of User ID

3.6 Sysadmin2 User ID Authentication3.7 Reset Corporate User Login

PART 4 HOME

4.1 Message Inbox

4.2 Information Management

4.2.1 Foreign Exchange Rates

4.2.2 Money Market Rates Inquiry

4.2.3 Foreign Currency Notes Rates Inquiry

4.2.4 Multi Currency Deposit Inquiry

4.2.5 Indicative Forward Rates

4.2.6 View Treasury Alert4.3 TradeInfoLink

4.3.1 Trade Global Detail

4.4 Reports

4.4.1 Returned Cheque

4.5 Log

4.5.1 Transaction Log Inquiry

4.6 Need Help?

4.6.1 Need Help?

4.6.2 How to use Challenge Response

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Basic Reflex Online Cash Management

RHB Bank Berhad l Version 2.0

Table of Contents

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PART 5 ACCOUNT MANAGEMENT

5.1 Inquiry

5.1.1 Consolidated Balance Inquiry

5.1.2 Current Account Balance Inquiry

5.1.3 Multi Currency Account Balance Inquiry

5.1.4 Fixed Deposit Balance Inquiry

5.1.5 Loan Inquiry

5.1.5.1 Loan Inquiry

5.1.5.2 Revolving Inquiry

5.1.6 Late Local Cheque

5.1.7 Float/OC Details

5.1.8 Overdraft Inquiry

5.1.9 Trade Inquiry

5.1.9.1 Portfolio Inquiry

5.1.9.2 Limits 5.1.9.3 Alerts

5.1.9.4 Processed Transactions

5.1.9.5 Settled Transactions

5.1.10 Transaction History Inquiry

5.1.11 Statement

5.1.11.1 Statement Request

5.1.12 Charges Statement

5.1.13.1 Cheque Status Inquiry

5.1.13.2 Presented Cheque Inquiry

PART 6 Appendix

6.1 How to Change Token Pin Number

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Part 1Introduction

1.1What is Reflex?

Reflex Cash Management is an

online service, combining

Cash Management, Trade and

Payments Solutions together as

an integrated online solution.

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Services Basic

Account ManagementAllows you to inquire on your account balances andactivities.

Cheque ManagementEnables you to check on the status of your chequesin real-time

Information ManagementDisplays information on foreign exchanges, ratesand treasury

Trade Inquiry

Applicable for customers who have trade facilitieswith the bank. Check trade account balances andactivities online.

Credit Card Merchant reportApplicable for customers who are the Banks CreditCard Merchants. Receive, print and download themerchant summary report and terminal activitiesonline on the next day (after you had performedsettlement at the terminal).

Fund Transfer- Intra-Bank Transfer Allows you to perform Fund Transfers from your

own group of accounts and to 3rd party accountswithin the Bank

- Inter-Bank Transfer Allows you to perform Fund Transfers to accounts

maintained with IBG (Giro) & RENTAS memberbanks

- Remittance Foreign TT Allows you to submit application for Telegraphic

Transfer (TT) to foreign countries online. You willenjoy special rate on each of your TT application.

Payment Advice Notification

Allows you to submit details and notification toyour beneficiaries whenever you perform FundTransfer, IBG, Rentas and TT.

Bills PaymentAllows you to pay company bills online.

Premium


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1.1What is Reflex?

Part 1Introduction

Services Basic

Stop Cheque onlineAllows you to perform stop payment on cheques viaInternet (for instances of lost or stolen cheques).

Online Cheque Book requestAllows you to submit requests for additional or newcheque books via Internet.

Bulk PaymentAllows you to submit multiple payments in a file ifyour volume of payment is high.

Payroll Payment

Allows you to submit payroll to RHB account holdersand other banks.

Trade FinanceApplicable for customers who have trade facilitieswith the bank. Allows you to submit application fortrade facilities (e.g. Letter of Credit, BankGuarantees, etc.) online.

Statutory Body TransactionsOne-stop Centre for payments to individual statutorybodies such as EPF, SOCSO and IRB.

Loan Repayment

Make your life easier and your business smoother bymeeting your monthly commitments of your RHBCorporate and Commercial Loans hassle-free withReflex.

Fixed DepositIts a breeze to conduct Fixed Deposit placement andupliftment with Reflex.

Collections- Autodebit Allows you to debit fund from your payer or client.- Payment Allows you to credit fund from your payer or client.

Premium

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Sysadmin1 - Create / Amend

Inquirer

1) Subsidiary/DepartmentDepartment type i.e: HR, PAYROLL, ADMIN

2) User Group

(i) Assign what type transactionbanking modules

(ii) Assign List Account Viewing

3) Corporate User

Creation of User ID login assign to Groupand Division

4) Reset Login (When nescessary)Reset users with multiple login

5) Account Maintenance (When necessary)(i) Change the account name (For easy

reference particular used when thereare multiple company accounts)

(ii) Change the account accessibilityaccording to user group

(assign which account the users could view)

Used for Account Management, to view Account and Cheque Status.

Approve / Reject Sysadmin 1 Creation/ Amendments

Sysadmin2 - Approve / Reject

System Administrators are appointed by the Companys Management orBoard of Directors. They manage the system for the corporate users.

Activities include:

- Assignment of tokens and PINs for dynamic users- Enable and reset of passwords for static users- Manage the Security Matrix for assignment of users right and access- Manage and maintain access profiles which define the functions

available to users group- Manage and maintain static and dynamic users access

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Part 1Introduction

1.3The SystemAdministrator andCorporate User Role

In Reflex, there are two type of users:

1. Administrators - who take care of

the set-up of the system

i.e: Sysadmin1 & Sysadmin2

2. Corporate Users - the actual users of

the system

i.e: Inquirer, Data Entry, Reviewer &

Authorizer

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Part 2Received Items

2.1Acknowledgement Letter

Acknowledgement letter is a cover

letter that were send together with

the token/pin mailer. It indicates

the corporate ID number, token

serial number and other relevant

information. The letter also act as a

notification to RHB Bank that youhave receive the token/pin mailer.

Please acknowledge on both Tokens

and Pin Mailers Acknowledgement

Letters and return a copy us via:

i) mail to the following address:

Registration CentreCash & Payment Ops. DepartmentPayment & Cash Management

Solutions DivisionRHB Bank BerhadLevel 3, Tower 3, RHB CentreJalan Tun Razak50400 Kuala Lumpur

ii) scanned & email to us at:

[email protected]

iii) fax to us at 03-9280 6194

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Sample of the Pin Mailers Acknowledgement Letter

Sample of the Tokens Acknowledgement Letter

LIM KO HUI,

011892

SYSADMIN1 3129111777 0135593129113998 0135603129126448 013561

SYSADMIN2USER1

ABEL MANAGEMENT SDN BHD

NO. 88, JALAN SULTAN 2,

51000 KUALA LUMPUR

MALAYSIA

LIM KO HUI,

011892

SYSADMIN1 31291117773129113998

3129126448

SYSADMIN2

USER1

ABEL MANAGEMENT SDN BHDNO. 88, JALAN SULTAN 2,

51000 KUALA LUMPUR

MALAYSIA

Version 2.1

Operations & Support Department

Group Cash Management Solutions

[email protected]

, Malaysia


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2.2Before You Beginto use Reflex

1. TokenToken is a device that will be used every time you need to log into Reflexsystem.

2. Pin MailerThis is the default pin number sent by RHB Bank for first time activation ofthe token. Once activated, you are required to set your very own 8 digit pinnumber.

3. Token Acknowledgement LetterThis acknowledgement letter provides as a notification to RHB Bank thatyou have received the Tokens.

4. Pin Mailer Acknowledgement LetterThis acknowledgement letter provides as a notification to RHB Bank thatyou have received the Pin Mailers.

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Before you begin, you will need to

have all of the followings items:

1. Token

2. Pin Mailer

3. Token Acknowledgement Letter4. Pin Mailer Acknowledgement

LetterLIM KO HUI,

011892

SYSADMIN1 3129111777 0135593129113998 0135603129126448 013561

SYSADMIN2USER1

ABELMANAGEMENTSDN BHDNO. 88, JALAN SULTAN 2,51000 KUALALUMPURMALAYSIA

LIM KO HUI,

011892

SYSADMIN1 3129111777

31291139983129126448

SYSADMIN2USER1

ABELMANAGEMENTSDN BHD

NO. 88, JALAN SULTAN 2,51000 KUALALUMPURMALAYSIA

Corparate Name:


Token Serial No. : 3129111777

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2.3How to Activate & ChangeYour Default Pin Number

1. Please ensure that your Token Serial Numberdisplayed at the back ofyour Token matches the number displayed on the front and inner pagesof your Pin Mailer. Each Token has a unique Pin Mailer.

2. Open your Pin Mailer to view your 8-digit Default Token Pin Numberlocated on the right-hand corner of the Pin Mailers inner page.

3. Press the REDbutton on your token.The word PIN will be displayed on the Token.

4. Enter the 8-digit Default Token Pin Numberas statedin your pin mailer (as shown at no. 2).Token will show NEW PIN.

5. Enter your new 8-digit Token Pin Number.

6. The word PIN CONF will be displayed on Token.Re-enterthe New Token Pin Number forconfirmation.

7. The Token LCD Screen will display APPLIonce you have successfully changed yourToken Pin Number.

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Please have both the Token and Pin

Mailer with you before you proceed

to the next steps.

Corparate Name:



Corparate Name:



85412367

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2.4How to Login

1. At your Internet browser, please key in http://www.rhb.com.my to enterRHB BANK main page.

2. Select Business Banking at the top of the page to go to Reflex main page.

3. Click button to take you to the Reflexlogin page.

4. At the Reflex Login page, enter your Corporate ID (as printed on yourAcknowledgement Letter).

5. Enter the SignOn ID(User ID) e.g. Sysadmin1.

6. Key in the 8-digitat the Token Passcode. Please refer below steps to getthe Token Passcode:

a) Press the REDbutton on your token

b) Enter your new 8-digit Token Pin Number

c) The word APPLI will then be displayed at the Token LCD screen. Togenerate login token passcode, please press 1 on your token

d) An 8-digit numberwill be generated by your Token and shown on theLCD screen

e) Key in the generated 8-digit number at the Token Passcodefield

7. Click button to proceed.

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Before you login, please ensure thatyou have taken the correct token.You may refer to the TokenAcknowledgement Letter to check onthe assigned token.

Please note that Sysadmin1 and

Sysadmin2 is preset by the Bank,whereas the other user(s) is/aredetermined by you. It is advisablethat all the tokens are labelledaccordingly to avoid any confusion.

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2.5First time Login -Terms and ConditionsAcceptance

1. Once you have successfully logged in to Reflex page, you will beprompted with the Terms and Conditionson the usage of OnlineBanking. You are required to read and understand the terms andconditions. Once you agree, please click on to the Continuebutton toproceed to the next screen.

2. Whilst the token passcode is still displayed on the screen, press theREDbutton once. As an added Reflex security feature, you will be ableto view a matching 5 digit host return code on the token.

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2.6FAQs on Reflex

1. How to Change Token Pin Number

Press the REDbutton at your token. Enter your current/existing Token Pin Number.The Token will display

APPLI.

Pressand HoldREDbutton until you see NEW PIN messageprompted up at your token LCD screen.

If you want to changepin number: - Enter New Pin Number - ReconfirmNew Pin Number If you do not want to change pin number : - Press the REDbutton to turn off the token

2. How to Unlock Token

When you entered a wrong token pin number for the 1st time intoyour token, the word FAIL 1 will be displayed on the screen. You aregiven 3 attempts to enter the correct password.

After the 3rd attempt (FAIL 1, FAIL 2, & FAIL 3), your token will thenbe locked and a 7 digit lock pin code will be displayed on your token.

On your Token LCD screen you will see PIN LOCK message will bedisplayed.

Prepare a letter on your company letterhead to request for the tokento be unlocked with below content:

- Request to Unlock Token - Please state your REFLEX corporate ID, Token serial number - Please state your Token Lock Pin code

- Please state your contact person- Please state your contact number

- Sysadmin1 or Sysadmin2 to sign- Mail to:

Registration Centre Cash & Payment Ops. Department Payment and Cash Management Solutions Division RHB Bank Berhad Level 3, Tower 3, RHB Centre Jalan Tun Razak 50400 Kuala Lumpur

- Our Customer Support will contact you once the token hasbeen unlocked.

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1. How to Change Token Pin Number

2. How to Unlock Token3. Sample Letter for Unlock Token

Request

4. Other Inquiries

PIN LOCK

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2.6FAQs on Reflex

3. Sample Letter for Unlock Token Request

4. Other Inquiries:Please contact our Customer Support at the following dedicatednumber for any general inquiries with regards to Reflex such as:

- Token Delivery Status - Pin Mailer Delivery Status - Activation of Corporate ID - Guidance on how to use Reflex Online Cash Management


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Customer Support Hotline:03 - 92078383Customer Support Operating Hours: 8.45am - 6.45pm (Monday - Thursday)

/ 8.45am - 5.45pm (Friday)Customer Support Email:[email protected]

Registration CentreCash & Payment Ops. DepartmentPayment & Cash Management Solutions DivisionRHB Bank BerhadLevel 3, Tower 3, RHB CentreJalan Tun Razak50400 Kuala Lumpur

Dear Customer Support,

- : UNLOCK TOKEN REQUEST

We would like to request for below tokens to be unlock:

1) Token Serial Number: Lock PIN Code:

2) Token Serial Number: Lock PIN Code:

Should you have any enquiries, please contact at

telephone number .

Thank you.

Operations & Support DepartmentGroup Cash Management Solutions

[email protected]

, Malaysia

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ACCOUNTS DEPARTMENT

001

Part 3Sysadmin1 &

Sysadmin2 Setup

3.1Sysadmin1 - Creation ofSubsidiary/DepartmentMaintenance

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1. Login as Sysadmin1and under the User Maintenancetab, selectSubsidiary/Department Maintenance.

2. Click Add.

3. Key in a Code* - System identification number for the subsidiary /department (any character / minimum 1 & maximum 20 characters).

4. Type in the Description- for example: Accounts Department / HRDepartment/Finance Department.

5. Click to proceed to the next step.

6. Click . A message of Transaction(s) is successfully sent forapproval will be displayed. This indicates that the creation has beensent to Sysadmin2for approval.

7. Click on to Logout.

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Part 3Sysadmin1 &

Sysadmin2 Setup

3.2Sysadmin2 -Subsidiary/DepartmentMaintenanceAuthentication

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1. Login as Sysadmin2and under the User Maintenance tab, selectSubsidiary/Department Maintenance.

2. Click Transaction(s) Authorization.

3. Tick the Check Box.

4. Click to proceed.

5. To authenticate your Subsidiary/Department, please refer stepsbelow:

a. Press the REDbutton on your token and enter your 8-digit Token PinNumber. The word APPLI will then be displayed at the Token LCD

screen. b. Please press 2, and then enter the Challenge Code into your

Token.

c. An 8-digit numberwill be generated by your Token and enter thisnumber at the token field.

6. Click . A message Authorization(s) has been successfullyapproved. will be displayed once the approval is successful.


ACCOUNTS DEPARTMENT

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Part 3

Sysadmin1 &

Sysadmin2 Setup

3.3

Sysadmin1 - Creation

of User Group

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Part 3Sysadmin1 &

Sysadmin2 Setup

3.3Sysadmin1 - Creationof User Group

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1. Login as Sysadmin1and under the User Maintenance tab, click UserGroup.

2. Click Add.

3. Key in a Code- System identification number for the User Group (anycharacter, minimum 1 character & maximum 20 characters).

4. Type in the Description - minimum 1 character & maximum 20characters i.e : Inquirer.

5. Select Rolefor your user.

6. Select Statusas Active.

7. You have the options to choose what type of modules your Inquirercan view. We recommend that you select Allthe Modules.

8. Click .

9. Tick the Check Boxof the accountyou wish your user to view.

10. Click to proceed to next step.

11. Click to send for approval. A message of Transaction(s) issuccessfully sent for approval. will be displayed. This indicates thatthe creation has been sent to Sysadmin2for approval.


Creation of User Group is necessaryto determine the user functionaccess.Please add TWOGroups: Data Entryand Authorizer. Each token has to

be assigned only one role.

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INQUIRER Created

Part 3Sysadmin1 &

Sysadmin2 Setup

3.4Sysadmin2 - UserGroup Authentication

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1. Login as Sysadmin2and under the User Maintenance tab, clickUser Group.




5. To authenticate your User Group, please refer steps below:

a. Press the REDbutton on Sysadmin2 token and enter 8-digit Token PinNumber. The word APPLI will then be displayed at the Token LCD screen.

b. Please press 2 and then enter the Challenge Code into your Token.


6. Click . A message Authorization is successful will bedisplayed once the approval is successful.


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Part 3Sysadmin1 &

Sysadmin2 Setup

3.5Sysadmin1 - Creationof User ID

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1. Login as Sysadmin1and under the User Maintenance tab, selectUser.

2. Click Add.

3. Key in preferred User ID- minimum 6 characters and maximum 14

characters (Can be Alphanumeric/Alphabets/Numeric) e.g.: USER01 /USER02.

4. Enter User Name -the person who will operates/hold the token.The minimum is 1 character and maximum is 40 characters.

5. Click onto the magnifying glass button and choose the Token IDto tagto the user.

6. Select View Detailed Transactionor View Summary.

7. Enter the Transaction Limit(For Data Entry/Reviewer/Authorizer).

8. Select Activeat the User Status.

9. Select the User Group.

10. Tick the Check Boxof the Subsidiary/Department.

11. Click to proceed to next step.

12. Click to send for approval. A message of Transaction(s) issuccessfully sent for approval will be displayed. This indicates thatthe creation has been sent to Sysadmin2for approval.


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USER01 SUSAN GAN

USER01 SUSAN GAN

65221

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Part 3Sysadmin1 &

Sysadmin2 Setup

3.6Sysadmin2 -User ID Authentication

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1. Login as Sysadmin2and under the User Maintenance tab, selectUser.




5. To authenticate your corporate user, please refer steps below:-

a. Press the REDbutton on your token and enter your 8-digit Token PinNumber. The word APPLI will then be displayed at the Token LCDscreen.

b. Please press 2, and then enter the Challenge Code into yourToken.


6. Click . A message Authorization is successful will bedisplayed once the approval is successful.


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Part 3Sysadmin1 &

Sysadmin2 Setup

3.7Reset Corporate UserLogin

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1. Login as Sysadmin1 orSysadmin2and under the User Maintenancetab, select Reset Login.

2. Tick the Check Box for the user ID that you wish to reset.

3. Click . The status will be shown as successful at the userlisting for the respective user ID.

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To logout, please click on the icon .If accidentally click on thebuttonfrom browser tab, please wait for 15minutes before you could login againor get your System Administrators (i.eSysadmin1 or Sysadmin2)to reset the

corporate user login.

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Part 4Home

1. Login as User. Click Message Inbox at the Homemenu.

2. By clicking on the Subject Line you will be able to see messageinformation on pending / approved / rejected transaction(s) from DataEntry / Authorizer / Reviewer.

3. Message will be auto deleted after a period of 15 days or you can Tickthe Check Box, and click .



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4.1Message Inbox 1

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This function is used to view informationon any pending transaction sent by DataEntry for Reviewer / Authorizer and viceversa for Data Entry to view updates ifthe transaction has been approved /rejected.

The message will be available for 15days, after which, the message will beauto deleted (unless it is deleted earlierby the user).

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4.2Information Management

Part 4Home

1. Login as Userand click Information Management on the main menu.

2. Click Foreign Exchange Rates Inquiry. You also have the options toprint the rates.

1. Login as User and click Information Management on the main menu.2. Click Money Market Rates Inquiry. You have the options to print the rates.

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4.2.1 - Foreign Exchange Rates

4.2.2 - Money Market Rates Inquiry

Consists the indicative exchange rates for USD, GBP, AUD, NZD, CAD, GSD,JPY, CHF,CNY, IDR, and EUR in unit for selling and buying.

Consists info on component of the financial markets for assets involved inshort-term borrowing and lending with original maturities of one year orshorter such as Repo, FD, NID, and BA.

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Part 4Home

1. Login as User and click Information Management on the main menu.

2. Click Foreign Currency Notes Rates. You also have the options to printthe rates.

1. Login as Userand click Information Management on the main menu.2. Click Multi Currency Deposit Inquiry. You have the option to print the rates.

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4.2.3 - Foreign Currency Notes Rates Inquiry

4.2.4 - Multi Currency Deposit Inquiry

Inquire on the latest Live exchange rates from RHB Foreign Exchange quotedagainst Malaysia Ringgit.

Multi-Currency Deposit inquiry shows the term deposit and its rates ofdifferent currencies. Typically use to manage different currencies in oneaccount. Save foreign currencies in current and term deposit accounts oruse as collateral for cross-currency borrowing.

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Part 4Home


2. Click Indicative Forward Rates. You have the options to print the rates.

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4.2.5 - Indicative Forward Rates

4.2.6 - View Treasury Alert


2. Click View Treasury Alert. You can view any updates and the latestnews from RHB Treasury.

The Indicative Forward rates determines the Indicative rate of the currencyexchange rate, to be paid or received on an obligation beginning at a

future start date where else the Spot rates is the current exchange rate.

Contains latest news from RHB treasury.

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4.3TradeInfoLink

Part 4Home

TradeInfoLink is a dedicated webportal at https://tradeinfolink.com.mythat connects you instantly to theworld of global trade.

This is a collaboration between RHBand Export Enterprise, Paris,

TradeInfolink, and it aims to provideinternational trade information to RHBReflex Online Cash Managementcustomers in an easy-to-use webenvironment.

Export Enterprise, Paris has more than20 years experience in providinginternational trade services to globalgoverment and banks. This is ExportEnterprises first collaboration in Asia,making RHB the first bank to provide

such services to customers inMalaysia.

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1. Login as User. Click Home Tab.

2. Click TradeInfoLink.

3. You will be directed to Trade Info Link. Choose New to TradeInfoLink

(First Time Login).4. Fill up required detail to create the Profile ID and Password.

5. The above light box will appear. REFLEX customers will need to login atthe option under RHB REFLEX Customers.

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4.3TradeInfoLink

1. Key in Login Username and Password.2. Click OKbutton.

Part 4Home

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Once the profile has been created, customer will enter into below screen:

Customer login via outside REFLEX (customer has the TIL login ID & password).

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4.3TradeInfoLink

Part 4Home

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You can select a country and get the country profile via the world map.

Under the World Economic Indicator, you can select the country and getits GDP growth, GDP per capital, Household Consumption Growth andImport Growth information.


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4.3TradeInfoLink

Part 4Home

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To get more information on the countrys trade information, you can chooseTrade Info Tools Get Market Information Country Profiles and

select the country from the country profiles listing.

If you have any queries over any of RHBs products and services, you mayselect the FAQ at the contact box.


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4.3TradeInfoLink

Part 4Home

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The list of links to RHBs product websites will be populated for selection.Example: If you select on REFLEX Online Cash Management, it will

redirect you to the FAQ posted under REFLEX Online Cash Management(refer below).

For any incoming messages from the portal, you would be able to view at theMessage Board


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4.3TradeInfoLink

Part 4Home

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If you have any query to RHB, you can post your query at the contact box.

When you click Send, an automated message will be prompted to indicate thatthe message is being attended.


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4.3TradeInfoLink

Part 4Home

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Sanction Screening is available for you to check on the blacklisted parties(companies/ individuals).

You will be directed to the following screen. Key in the Name of the individualor entity. Click Find button.

1. Click Trade Info Tools Tab.

2. Click Sanction Screening.

3. Click access service.


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4.3TradeInfoLink

Part 4Home

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List of the black listed individuals or entities will be provided in below screen.


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Part 4Home

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How to find assistance in using the services provided in the TradeInfoLink?

The following light box will be populated. You can key in the assistancerequired and the queries will be directed to Export Enterprise.

4.3TradeInfoLink


1. Click Trade Info Tools Tab.

2. Click Need Assistance using This Services?.

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Part 4Home

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How to contact the webmaster of TradeInfoLink?

The following lightbox will appear and you may post any query related to theinformation given in this portal.

4.3TradeInfoLink


1. Click Contact the webmaster.

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Part 4Home

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Click on the quick access menu to view the desired modules.

4.3TradeInfoLink


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4.4.1 Returned Cheque

4.4Reports

Reports are used to view rejected /

returned cheque which was issued.

You could also print and download

the report for easy reference.

Part 4Home

1. Login as User. Click Reports on the main menu.

2. Click Returned Cheque.

3. Select your Account Numberby clicking search tool.

4. Select the Date FromandToto view the Returned Cheque during theperiod of choice.

5. Click on .

6. You will be able to viewthe Returned Cheque(The information containsthe returned date, transaction description, amount, cheque number and

its reasons for returned cheque).



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5

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4.5.1 Transaction Log Inquiry

4.5Log

Part 4Home

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Page 36

1. Login as User. Click Log on the main menu.2. Click Transaction Log Inquiry.3. Select Debiting Account Numberby clicking search tool.4. Select the Date From andToDates of the payment date.

5. Tick the Transaction Type(s)you wish to view or Select All to view All Transactions.6. Click on .7. Click on to the Transaction Date linkto view the transaction(s) and to view

the transaction(s).

12

3

4

5

7

Beside Transaction(s) Status Inquiry to view status of approved

Transaction(s); you could also use Transaction Log Inquiry to view

approve / reject / expired transaction(s).

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4.6.1 Need Help?

4.6Need Help?

If you need help please contact

Reflex customer hotline at

03-92078383or email

[email protected];

alternatively you could also access

help topics from Need help section.

It contains the common Q&A,documents sample to link subsidiary

account etc.

How to use challenge response is a

good step-by-step guide for Reviewer

/ Authorizer / Sysadmin2 to review

on how to approve / reject

transaction.

Part 4Home

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1. Login as User. Click Need Help? on the main menu.

2. Select Need Help?. Choose the topics you wish to view from thecontent list by clicking on to the links.

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4.6.2 How to Use Challenge Response

4.6Need Help?

Challenge Response is used by the

Authorizer to APPROVE or REJECT

the transaction(s).

Please refer to the following step by

step guide on how to use Challenge

Response.

Part 4Home

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1

Using Challenge Response for approving your transaction

1. Login as Authoriser. Click Transaction Authorisation.

2. Click Transaction Authorisation Inquiry.

3. Select Check Box(s)and click .

4. A 5 digits Challenge Code will be displayed on the Authorizers screen.

To reject the transaction(s),you are required to indicate thetoken passcode and the reason ofrejecting.

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4.6.2 How to Use Challenge Response

6. You have now completed the approval process.

4.6Need Help?

Part 4Home 5. On the AUTHORIZERs token

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1. Press TOKEN red button

3. At the APPLI, then Press 2

5. Token will generate 8 digitsPasscode on TOKEN LCD screen

7. Then click submit to approvethe transaction

9.

8. A host return code will be generated on the screen to indicate the the transaction has been completed. Authorizer can verify the transactions Host Return Code by pressing the RED button once

6. Enter the 8 digits Passcode intothe Token* field

4. Enter 5 digits Challenge Code that appearon the screen into Authorizers token

2. Enter the Token Pin

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Part 5Account Management

5.1Inquiry

1. Access REFLEXmain login page.

2. Enter your Corporate ID(Please refer to Acknowledgement Letter).

3. Enter the SignOn ID (Your User ID).

4. Press the REDbutton at your token.

5. Enter your 6-digitsToken Pin Number.

6. Once it displays APPLI, press 1on it.

7. Your token will auto generate and display 8 new digitson your TokenScreen.

8. Key in the 8 digits on the Passcode field on your Login Page.

9. Click GO button to proceed (login).

Reminder!

** If your user that will be login are tagged under more than 1Subs/Dept. this screen will be displayed instead.

1. Select your Subs/Dept.


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Account Management allows you to

view the following:

Consolidated Balance Inquiry

Current Account Balance Inquiry

Multi-Currency Account Balance

Inquiry Fixed Deposit Balance Inquiry

Loan Inquiry

Late Local Cheque

Float/OC Details

Trade Inquiry

Overdraft Inquiry

Transaction History Inquiry

Statement1 2

Welcome USER

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5.1.1 Consolidated Balance InquiryPart 5Account Management

5.1 Inquiry

1. Login as User. Click Account Management on the main menu.

2. Click Inquiry, click Consolidated Balance Inquiry. Scroll down formore information*. It will display the balances for all accounts (e.g.:FD, Multi Currency Account etc.).

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1

221300000000002

SKY WARK

21300000000003

OCEAN CITY

21300000000004

TG ABU

60800000000001

TG MINERAL

60800000000002

PRO TECH

31100000000001

TANJUNG TAWAU

31100000000002

BUKIT M SDN BHD

21100000000001

SABAH RESORT

21100000000002

CHOICE SDN BHD

71100000000001

BINA SDN BHD

71100000000002

MOHD ISMAIL

If any of your Company FD, MCA,

CA, Loan or Trade Account does not

appear in the system, please write

formal letter signed by your

Sysadmin / Authorized Signatories

to request to include the account

linkage and mail to:

RHB Bank Berhad

Cash & Payment OperationDepartment

Level 3, Tower 3, RHB Centre,

Jalan Tun Razak,

50400 Kuala Lumpur.

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5.1.2 Current Account Balance Inquiry

5.1 Inquiry



2. Click Inquiry, click Current Account Balance Inquiry.

3. Click on the Account Number hyperlink and you will be able to see thedetail transaction(s) of today.

4. Click Available Balance (RM) hyperlink to see the balances of the day.

5. Click on or .

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5

21300000000001

SKY WARK

21300000000002

OSA CREATION

21300000000003

SABAH BHD

21300000000004

TG ABU

21300000000005

PRO TECH

21300000000006

TG MINERAL

21300000000007

BINA SDN BHD

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5.1.3 Multi Currency Account Balance Inquiry

5.1 Inquiry



2. Click Inquiry, click Multi Currency Account Balance Inquiry.

3. Click on the Account Number hyperlink to see the detail transaction(s)of the day.

4. Click on or .

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60800000000001

TG MINERAL

60800000000002

PRO TECH

60800000000003

LION CORP

60800000000004

TG BUNGA SDN BHD

60800000000005

STEEL CORP

60800000000003

DESIGN TECH

60800000000003

BESI STAR

60800000000003

LUCKY SDN BHD

2

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5.1.4 Fixed Deposit/Repo Account BalanceInquiry

5.1 Inquiry



2. Click Inquiry, click Fixed Deposit Balance Inquiry.

3. Click on or .

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2

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31100000000001

TANJUNG TAWAU

21100000000001

SABAH RESORT

21100000000002

CHOICE SDN BHD

21100000000003

DANAU AIR BHD

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5.1.5.1 Loan Inquiry

5.1 Inquiry


5.1.5Loan Inquiry


2. Click Inquiry, click Loan Inquiry,click Loan Inquiry.

3. Click on the Account Number hyperlink to see the detail transaction(s)

of the day.4. Click on or .

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2

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71100000000001

SABARUDDIN

71100000000002

MOHD ISMAIL

71100000000003

MUSTAPA

71100000000004

GHAZALI YAHAYA

71100000000005

SUIB AYUB

71100000000006

TAN BENG HUA

71100000000007

MENG

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5.1.5.2 Revolving Inquiry

5.1 Inquiry

5.1.5Loan Inquiry



2. Click Inquiry, click Loan Inquiryand click Revolving Inquiry.

3. Click on the Note Number hyperlink to see the detail transaction(s) of

the day.4. Click on or .

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1. Login as User. Click Account Managementon the main menu.

2. Click Inquiry, click Late Local Cheque Inquiry.

3. Click on the Account Number hyperlink to see the detailed cheque

status.

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5.1.6 Late Local Cheque

5.1 Inquiry

21300000000001/SKY WARK

21300000000001/DESIGN 77

21300000000001/LION STEEL

21300000000001/LUCKY ABC

21300000000001/AIR CORP

21300000000001/DAUN BHD

21300000000001/JUMBO TECH

21300000000001/LADYS 88

21300000000001/BAIDURI SDN BHD

21300000000001/DUNIA WORLD

21300000000001/IT TECH

21300000000001/SMART IT CORP

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2. Click Inquiry, click Float O/C Details.

3. Select the Account Numberby clicking search tool.

4. Select either Todayor Previousdays.5. Click on .

6. Click on or .

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5.1.7 Float/OC Details

5.1 Inquiry

21300000000001

LION STEEL

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5.1.8 Overdraft Inquiry

5.1 Inquiry


2. Click Inquiry, click Overdraft Inquiry.

3. Click on the Available Balance hyperlink to see the balance.

4. Click on or .

21300000000001

SKY WARK

21300000000002

OCEAN CITY

21300000000003

IT TECH

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Portfolio Inquiry

Shows the consolidated outstanding trade transactions with the Bank.

Represents all transactions processed and are still outstanding. Summarise by product, item count and outstanding by product.

Portfolio Screen

1. Login as User. From the Main Menu bar, click Account Management,then clickTrade Inquiry andclick Portfolio.

2. The Trade Account Selection page appears. Select an account from thedrop down list and click Go.

3. The system routes the page to Portfolio Screen.

TM

This sub-module shows you the steps to

perform a Portfolio Inquiry:

Portfolio Screen,

Outstanding Listing and

Transaction Details.

1

2

3

5.1 Inquiry


5.1 Inquiry

5.1.9 Trade Inquiry


Outstanding amount shown is theMYR equivalent principal amount

at creation / issue time.

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Outstanding Transactions Listing

1. At Portfolio Screen, click on any Product Type hyperlink under the

respective Product Category.2. The system routes to the Outstanding Transactions Listing Page with

listing of transactions outstanding under a product type selected. Theformat/layout of each outstanding product listing is displayed below:


The field description of the fields for each outstanding product listing aredepicted below.

No Field Name Description

[I] Outstanding Letter of Credit

1. Transaction No Instrument Type

2. Original Amount Amount in the LC currency

3. Original MYR Amount MYR equivalent at creation4. Issue Date Date processed by Bank

5. Expiry Date Not shown if sight bills

6. Outstanding Amount Current outstanding amount in original currency

7. Status Approved processed

Pending transaction in process by Bank

[II] Outstanding Inward Bill for Collection

See Outstanding Letter of Credit for description of fields.

[III] Outstanding Trust Receipt

See Outstanding Letter of Credit for the remaining field descriptions.

1. Interest Outstanding Total unpaid interest as at inquiry date.

[IV] Outstanding Bankers Acceptance


1. Tenor BA financing tenor

[V] Outstanding Inward Letter of Credit


[VI] Outstanding Outward Bills for Collection


[VII] Outstanding Shipping Guarantee


[VIII] Outstanding Bank Guarantee


1. X-Ref No. Applicable for BG Renewal. The expired BGreference no. will be indicated in this column.

[IX] Outstanding Export (Others)


1. Product List the various export products under Export(Others)

[X] Outstanding Other Financing


1. Product List the various products under Other Financing

2. Interest Outstanding Total unpaid interest as at inquiry date

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5.1.9 Trade Inquiry




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Transaction Details Page

1. At the Outstanding Transaction Listing Screen, click Transaction No.

Hyperlink.2. The system routes to Transaction Details page. The format/layout of

each product inquiry is displayed below:

- See related sub-module for field descriptions of information relatingto each product.

3. NOTE :

Transaction Details page provides you with information as per originalcreation for product types, e.g. Letter of Credit, Inward Letter of Credit,Inward Bills Collection and Bank Guarantee. You can access theCorrespondence Tabor Attachments Tabto retrieve the full details ofLC/BG issued, the Inward Collection Schedules and Inward LC details,including amendments, if any.

a. Letter of Credit

b. Bank Guarantee

c. Outward Bills for Collection

d. Bankers Acceptance

e. Other Financing

Outstanding list shows product identification under Other Financing

* Current Outstanding Balance of loan after settlement (if any)

* Interest Accrued Interest accrued up to date of inquiry

f. Inward Letter of Credit

g. Inward Bills for Collection

h. Export (Others) This outstanding list also shows product identification under Export

(Others)

*Balance amount after drawdown

i. Shipping Guarantee

j. Trust Receipt

4. Click Backhyperlink after each inquiry to return to the respectiveOutstanding Transaction Listing.


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5.1 Inquiry

5.1.9 Trade Inquiry




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5.1 Inquiry

5.1.9 Trade Inquiry




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History Tab

History Tab is a list of the historical sequence of events of the respectivetransaction. To access the History Screen:

1. Please refer to Transaction Detailspage under sub-module 9.1 -Portfolio Inquiryin this manual for detailed steps.

2. Once user is at the Transaction Details page, history of the transactioncan be viewed by clicking the Historytab.

3. Click Backhyperlink to return to the previous listing.


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Under the Transaction Details page of the respective Product Type,

there are 4 common tabs associated with the Details page namely

History, Contact, Attachmentsand Correspondence. These tabs arerelated to the individual transactions and can only be accessed from

the Transaction Details page via various entry points ie. from

Outstanding Listing, Settled Transactions, Alerts and Processed

Transaction pages.


5.1 Inquiry

5.1.9 Trade Inquiry



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Contacts Tab

Contact Tab is a listing of the notifications sent by the Bank and service

requests sent by the Corporate users pertaining to the transaction. To

access the Contact Screen:

1. Please refer to Transaction Detailspage under sub-module 9.1 -

Portfolio Inquiryof this section for detailed steps.

2. At Transaction Details page, Contacts of the Transaction can beaccessed by clicking Contactstab.

3. Click Backhyperlink to return to the previous listing.




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Part 5

Account Management

5.1 Inquiry

5.1.9 Trade Inquiry


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Attachments Tab

Attachments tab is a list of attachments uploaded by the users related tothe transaction. To access Attachment Screen:

1. Please refer to Transaction Detailspage under sub-module 9.1 - PortfolioInquiryin this manual for detailed steps.

2. At Transaction Details page, it can view the attachments related to the

transaction by clicking the Attachmentstab. The View Attachments Pagespecifies the date and type of attachments uploaded.

3. Click Back hyperlink to return to the previous listing page.

To drill-down the details of the attachments.

4. From Attachments page, click View hyperlink to view the documents.

5. System routes to Attachment Details page.

6. Click Opento open the file.

7. Click Saveto save the file.

8. Click Cancelto return toView Attachmentpage.

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5.1.9.1 Portfolio InquiryPart 5Account Management

5.1 Inquiry

5.1.9 Trade Inquiry



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Correspondence Tab

Correspondence tab shows a listing of documents uploaded by the Bankrelated to the transaction. To access Correspondence Screen:

1. Please refer to Transaction Details page under sub-module 9.1 -Portfolio Inquiryin this manual for detailed steps.

2. Once user is at the Transaction Details page, Correspondences of the

transaction can be accessed by clicking Correspondence tab. TheCorrespondence page specifies the type of the documents uploaded.

To drill-down on the details of the correspondences:

3. From Correspondence page, click Correspondence Descriptionhyperlink. It describes the Description, Type, Transaction and Sequenceof the correspondence uploaded.

4. System routes to Correspondence Details page.

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5. On the Utilised (MYR), click the Utilitised Amount Hyperlink.

6. The system routes to the Utilised Details for product typewith listing of

the outstanding transactions under the respective trade lines.

7. Click Backhyperlink to return to Limit Listing page.

5.1.9.2 Limits

5.1 Inquiry

5.1.9 Trade Inquiry

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Item Field Name Description

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1

2

3

4

5

6

7

Facility Type

Total MTL

MTL # (e.g. MTL2,

MTL3, etc)

MTL1-Islamic LC

or other product

types

Approved Limit /

Sublimit (MYR)

Utilised (MYR)

Available/Excess(MYR)

Types of trade facilities that the customer

maintains with the Bank.

The Overall Multi Trade Line (MTL) granted

to the customer.

The Multi-Trade Line granted to customer

for trade facilities e.g. LC, TR, BA under 1

combination.

This is an individual product facility type

under the Multi-Trade Line combination (for

this e.g. Islamic LC under the first combina-

tion of MTL1).

The Approved Limit for total MTL is themaximum limit approved/granted by the Bank

to the customer. The Approved Limit for MTL#

is the maximum limit for each MTL.

The Sublimit is the individual limit

approved by the Bank for a specific

product.

Utilised column shows the amount that

have been utilized or the limit outstanding

with the Bank.

The Available/Excess column shows you therespective amounts that are available for

utilization and/or respective amounts that

exceeded the approved limit granted by the

Bank. The exceed/overdrawn amount will be

denoted as negative (-) value.

5.1.9.2 Limits

5.1 Inquiry

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Alert is a maturity report that displays your transactions (for

transactions with maturity dates only), which are maturing during

the next 7 days.

1. Login as User. From the Main Menu bar, click Account Management,then clickTrade Inquiry andclick Alerts.

2. The Alert page appears. The user is required to select an account fromthe drop down list and click Go.

3. The system routes to Alerts Screen.

4. Click the hyperlink at transaction number. The system routes therequest to the transaction details page, where user can view thedetails, history, contacts, attachment and correspondence related tothe transaction.

5.1.9.3 Alerts

5.1 Inquiry

5.1.9 Trade Inquiry


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1. Login as User. Login as User. From the Main Menu bar, click AccountManagement, then clickTrade Inquiry andclick Processed

Transactions.

2. Trade Account Selection page appears. Select an account from the dropdown list and click Go.

3. The system routes to Processed Transactions Inquiry Screen. It displaysa list of transactions processed by the Bank for the past 7 days from theprocessed date.

TM

This is a listing of transactions that has been processed by the Bank.

It is an online real-time basis kept in the system for 7 days from

date of process.

5.1.9.4 Processed Transactions

5.1 Inquiry

5.1.9 Trade Inquiry


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1. Login as User. Login as User. From the Main Menu bar, click AccountManagement, then clickTrade Inquiry andclick Settled

Transactions.

2. Trade Account Selection page appears. Select the account from the dropdown list and click Go.

3. System routes to Settled Transactions Screen. It displays a list oftransactions that have been settled or repaid for a period determinedby the Bank.

4. Transaction details can be viewed by clicking on the Transaction No.hyperlink. Please refer to the Transaction Details Screens undersub-module 9.1 - Portfolio Inquiry of this section.

TM

Settled Transactions is a listing that shows all transactions that

have been fully settled/repaid. Also include matured items but

converted to overdue loan if customer fail to repay on maturity.

5.1.9.5 Settled Transactions

5.1 Inquiry

5.1.9 Trade Inquiry


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2. Click Inquiry, click Transaction Inquiry.


4. Select theDate(From and To).


6. Click on or .

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5.1.10 Transaction History Inquiry

5.1 Inquiry

21300000000003 / OCEAN CITY

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5.1.11.1 Statement RequestPart 5Account Management

5.1 Inquiry

5.1.11Statement

1. Login as User. Click Account Management on the main menu.2. Click Inquiry, click Statement and click Statement Request.


4. Select the Statement Date.


6. Select either Openor Save.

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5.1.12 Charges StatementPart 5Account Management

5.1 Inquiry

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2. Click Inquiry, clickCharges Statement.

3. Select theAccount Numberby clicking search tool.


5. Click on .

6. Click on or .

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5.1.13.1 Cheque Status InquiryPart 5Account Management


2. Click Inquiry, click Cheque Management.

3. Click Cheque Status Inquiry.

4. Select Account Numberby clicking search tool.5. Key in the Cheque Number (From and To).


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5.1.13.2 Presented Cheque InquiryPart 5Account Management

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5.1 Inquiry

5.1.13Cheque Management


2. Click Inquiry, click Cheque Management.

3. Click Presented Cheque.




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Part 6Appendix

TM

1. Press the REDbutton on your token.

2. Enter your Token PIN Number.

3. The Token LCD screen will display APPLI.4. Press and Hold the REDbutton until you

see New Pin message is displayed.

5. Enter your New Pin Number.

6. Reconfirm your New 8 digit Pin Number.

7. Press the REDbutton to turn off the token.

When you enter Token Pin Number wrongly 3 times, your token will be

locked and you will see Lock Pin Number on the screen. To unlock your token, prepare a formal letter on your company letterheadwith the following content: - Request to Unlock Token - REFLEX Corporate ID

- Token Lock Pin Number

- Contact Person

- Contact Number

- Sysadmin1 or Sysadmin2 must sign the letter

- Send the completed letter to RHB Centre

- Our Customer Support will contact you

6.1 - How to change Token Pin Number

6.2 - How to Unlock Token

To include Designated FundTransfer, Autodebit / Auto Credit /Bulk Payment, email us [email protected] write to us at:

RHB BANK BERHAD

Cash & Payment OperationsDepartmentLevel 3, Tower 3, RHB Centre,Jln Tun Razak,50400 Kuala Lumpur.

If you require further clarificationon the file format, please contactReflex Training via Reflex support at03-9207 8383.

Selangor and Wilayah ReflexImplementation Trainers are basedat RHB Centre; you can contact usfor hands on training approximately2-4 hours in duration for free of

6

Operations & Support DepartmentGroup Cash Management Solutions

RHB Bank Berhad

[email protected]

basic rhb user guide fa2

Documents