bbx hosted voip solution overview. company confidential 2 black box overview worldwide leadership...

BBX Hosted VOIP

Solution Overview

Company Confidential

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Black Box OverviewWorldwide Leadership

• 1.1 Billion Dollar Publicly Held Corporation (NASDAQ: BBOX)• Operating in 141 countries.• Services over 175,000 customers.• Maintains 4 million ports. • One of the Largest North American distributers for Nortel, Siemens

and NEC enterprise systems.• Telecommunications is our business with voice services representing

60% of our overall revenue. • Serves large universities, hospitals, state, local and federal entities

and has strong relationships with the U.S. armed forces.


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Black Box Packaged ServicesHint: It ain’t Centrex

• Delivery of communication services without the need to evaluate/purchase hardware/software solutions.

• Billed as monthly charge in 1, 2, or 3 year contracts.

• Inherent advantages over the ownership model.-More Resilient (multi-level redundancies, NOC ) - Inherent Disaster Recovery -OpEx vs. CapEx-Easy integration of tele-workers and remote sites. - Flexibility

Size (up or down) Functionality


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Black Box Packaged ServicesHint: It ain’t Centrex

• Easy, cost effective introduction of new applications.

• Easy, cost effective integration of business applications. (i.e. Salesforce.com)

• Voice/Email integration. -Unified Messaging Features -Toolbar real time integration

• Unlimited Local and Domestic Long Distance.

• Open standards based. -SIP Based


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Disaster Recovery

• Natural Disaster Causes Backup Calling Process Implementation

• Calls for Specific Extensions Route to Cell, Home, etc. Automatically

• Call Routing Options, (Simultaneous Ringing, etc.), Enabled

• Unified Messaging Operational

• Conference Calling Operational

• Broadcast Messaging Through Auto Attendant

• Specific Disaster Recovery Operational Plans can be Established with Customers’ Specific Requirements


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The Black Box SolutionManaged Software as a Service• Leverage our infrastructure or yours• Ease of implementation• Scalable and repeatable• Technology, people & experience


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Optional Premium Services

• Outlook Plug-Ins

• Audio Conferencing

• PC Based Reception Console


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Microsoft Outlook & IE IntegrationIntegrated Microsoft OutlookTM and Microsoft ExplorerTM Telephony Toolbar

• Resides within Outlook, enabling easy click-to-dial functionality from existing Outlook contacts.


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World-Class Audio ConferencingCapabilities that improve effectiveness of your business presentations.

• Schedule conferences on-the-fly to enable multiple locations or audiences to “virtually meet”

• Send pre-configured meeting requests direct from Outlook!

• Configure with web ex tools to reduce costs with complete functionality

• Share presentations, word documents, excel files or desktop applications

• You control what is seen and when for all participants


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Reception Console

Current Switchboard Activity• Business Directory

•Phone status, alternate #’s, dept, and room for notes

• Call Options

•Only ‘valid’ options presented

• Call Control

•Point-and-click to handle the call

Advanced front-desk functionality in easy-to-use format to simplify call handling


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Reception Console Benefits

• Easy-to-use ergonomic design follows the natural work flow of a call from the top to the bottom of a screen • Simplify training and use. So simple, even the CEO can do it!

• Improved business processes, only ‘valid’ options are presented to the attendant• “I see that her extension is busy, would you like her voice-mail?”

• Professional call handling, critical information is available in ‘real time’• “She just got off the phone, one moment while I transfer you.”

• Accurate delivery of messages with one-step process when people are unavailable• “She’s out of the office, would you like her voice-mail?”


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Black Box EnablesHosted BBX and Service Delivery

• Hosted business phone systems

• Big business features, small business pricing

• Quality, capability, value

• Supports Polycom, Cisco, Aastra, Soft Phones, EdgeMarc routers and BYOD (Bring your own device)


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Internal Operational Benefits

• Provides centralized services so there is no need for planning, design, installation, and on going management like the traditional model.

• Planning for new locations or changes will be handled by Black Box.

• Management of firewalls, intrusion detection and other security concerns for a company’s telephony assets are eliminated.

• Software patches and release upgrades are no longer necessary


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Internal Operational Benefits

• No insurance is required for replacement of telephony system.

• Provides compliant E911 service and allows automated location adjustments.

• The cost of a separate 911 system and its support is eliminated.

• Call accounting systems, updates, management and support costs are eliminated.

• Maintenance of the system is not an incremental expense.


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Total Cost Comparison

PBX BBX

NET PRESENT VALUE

Simple Budget

Disaster Recovery

Open Standard

Op Ex

Very Flexible

Multi Site

Tele Workers

Proprietary

Cap Ex

Not Flexible

Multi Site

Tele Workers

$

$

$

$

Internal Factors

SystemPhonesInstallTotal

Network

Maintenance HW UpgradesSW Upgrades

Usage Costs(Local and LD)

PBX vs. BBX

To Learn More To Learn More Contact Your Black Box Contact Your Black Box

Account Manager or EmailAccount Manager or Email [email protected]!!

bbx hosted voip solution overview. company confidential 2 black box overview worldwide leadership...

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