bc hydro smart meters update, disclosed after the election

7/30/2019 BC Hydro smart meters update, disclosed after the election

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organization. Som e of the information in the responsive records is the comm ercial andtechnical informa tion of a third party the disclosure of which could reasonably beexpected to harm the third party in the manner described ab ove. That information hasbeen withheld under section 21 .If you have any questions about BC Hydro's handling of your request, please call me.You may also ask the Office of the Information and Privacy Commissioner for BC ('theOIPC) to review BC Hydro's response by writing to the following address within 30business days of receiving this letter:

The Office of the Information and Privacy Commissioner for BC4 th Floor, 947 Fort StreetVictoria, BCV8V 3K3If you ask the OIPC to review BC Hydro's response, please provide the OIPC with acopy of this letter and a copy of your request.Yours truly,

7A

Scott Macdonald

Attachments

British Columbia Hydro and Power Authority, 333 Dunsmuir Street, Vancouver, BC, V6B 5R3www.bchydro.com
http://www.bchydro.com/http://www.bchydro.com/


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Tom, PhilipFrom:Sent:To:Subject:

Reid, Charles2013, January 2 1 4:09 PMReimer, GregFW: Smart Meters

fy iCharles Reid604-623-4470From: Reid, CharlesS en t : 2013, January 21 3:56 PMT o : Coleman, Rich MEM:EX ([email protected]) S u b jec t : Smart MetersHi Minister,I got more detai l /clarity on this;

First of all, we sent a letter to those who objected to having a smart meter, i f they responded with sti l l saying no,we respected that, but of course are sti l l trying to convince otherwise.For those that did not respond, we went to their home and if we made contact and they sti l l said no, werespected that and did not instal l .For those tha t we ren 't h ome and there was no clear account holder signage on their m eter to indicateobjec tion, we instal led a new m eter (assum ption being, they w ere ok since they had not responded to o urle t ter).

I have asked Greg to cease the installing of the new meters if they are not home and we have not had chance to makepersonal contact. Bear in mind that most people are not home during the day and it wil l make the instal lation of theremaining m eters very diff icult, t im e cons uming and costly. Apologies i f this was not clear as to our approac h from thebriefing notes.Just a heads up, there have been a few interviews done tha t are in the can, not published yet th at focus on o ur legalright to access the m eter and we wo uld have stated what w e were do ing, I don 't wan t you to think we are co ntradic tingany sta tement tha t you make now.

Charles| s . 1 3

Ch ar les Re idPresident & CEOBC Hydro333 Dunsmuir Street, 18th FloorVancouver. B.C. V6B 5R3Office: 604.623.4470Fax: 604.623.4599Email: [email protected]
mailto:[email protected]:[email protected]:[email protected]://bchydro.com/http://bchydro.com/mailto:[email protected]:[email protected]:[email protected]


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4

Tom, PhilipFrom:Sent:To:Subject:

Reid, Charles2013, January 21 4:14 PMReimer, GregFW: Smart Meters

fy iCharles Reid604-623-4470F r o m : Coleman, Rich MEM:EX [mailto:[email protected]]S en t : 2013, January 21 4:13 PMTo: Reid, CharlesS u b jec t : Re: Smart Meters

Rich

From: Reid, Charles rmailto:[email protected] Sent: Monday, January 21, 2013 03:56 PMT o : Coleman, Rich MEM:EXSubject: Smart MetersHi Minister,I got more detai l /clarity on this;

First of all, we sent a letter to those wh o objected t o having a sma rt mete r, i f they responded w ith sti l l sayingno , we respected that, but of course are sti l l trying to convince otherwise.For those that did not respond, we went to their home and if we made contact and they sti l l said no, we

respected that and did not instal l .For those that weren't home and there was no clear account holder signage on their meter to indicate

objec tion, we instal led a new m eter (ass umption being, they were ok since they had not responded to ourle t ter).

I have asked Greg to cease the installing of the new meters if they are not home and we have not had chance to makepersonal contact. Bear in mind that most people are not home during the day and it wil l make the instal lation of theremaining m eters very diff icu lt, t ime consum ing and costly. Apologies if this was not clear as to our approach fro m thebriefing notes.Just a heads up, there have been a few interview s don e that are in the can, not published yet th at focus on our legalright to access the m eter and we wo uld have stated w hat we w ere do ing, I don 't wan t you to think we are c ontrad ictingany sta tement that you make now.

Charles EXE
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Char les ReidPresident & CEOBC Hydro333 Dunsmuir Street, 18th FloorVancouver, B.C. V6B 5R3Off ice: 604.623.4470Fax: 604.623.4599Emai l : char les . [email protected]

This email and its attachments are intended solely for the personal use of the individual or entity nam ed above. Any use of this commun ication by an u nintendedrecipient is strictly prohibited. If you have received this email in error, any publication, use, reproduction, disclosure or dissemination of its contents is strictlyprohibited. Please immediately delete this message and its attachments from your computer and servers. We would also app reciate if you would contact us by acollect call or return email to notify us of this error. Thank you for your cooperation.
mailto:[email protected]://bchydro.com/http://bchydro.com/mailto:[email protected]


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BG h y d r o u jFOR GENERATIONS

Smart Metering & Infrastructure Program (SMI)

status as of: No ve m be r 2012 O ve ra ll: YProject Name:Project Description:

Executive VP:Chief Project Officer:Deputy Project Officer:

Smart Metering & Infrastructure (SMI)Installation of smart meters, with supporting IT, telecom munications,and business transformation. Also includes in-home feedback,advanced telecommunications, operational support, and theftdetectionGreg ReimerGary MurphyFiona Taylor

DETAILED STATUS SUMM ARYOverall Y

Out of ScopeMass meter deployment is on track to be substantiallycomplete by end of December 2012, other than deferral listcustom ers and other limited exce ptions. Approxima tely 1.6million meters have been installed as of mid-October 2012.The transition to Cisco routers is largely complete.The metering technology has begun to enable businessoutcome s. The team has implemented the capabil i ty to bil lcustomers from automatically collected register reads, with acustomer pilot having converted approximately 250,000accounts, with 29,000 accounts billed as of October 2012. TheEnergy Visualization web portal for residential customers hashad a successful pilot program in September, with rollout nowtargeted for mid-November 2012. Other legislated elements for2012 including Advanced Operations are also on track.Advanced Telecom and Theft Detection are on track for 2015.

Subm itted by: Transmission an d Distr ibutionNovember 2012 Meeting of the Board of Directors


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BGhydroF O R G E N E R A T I O N S

Smart Metering & Infrastructure Program (SMI)Out of Scope

Schedule(Milestones)

The aggressive legislated schedule is being managed carefullyby SMI senior leadership. Mass meter deploymen t is on trackto be substantially complete by end of December 2012, otherthan the deferral list meters and other limited exceptions.Capability for billing and web portal will be in place by the endof 2012, with customer transition underway. (The residentialweb portal has slipped more than six months largely due todependency on the Corporate Portal Project.)

LegendW On Target Mod erate Issue At Risk

Out of ScopeSubm itted by: Transmission and DistributionNovember 2012 Meeting of the Board of Directors


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BGhydroFOR GENERATIONS


TOP SUCCESSES SINCE LAST REPORTD ep loym en t :

1,670,552 meters have been deployed as of mid-October 2012. Com pleted the deploym ent of net new Cisco routers. Com men ced installation of Range Extenders as first step towards network optimization. Over 95% of meters have registered on the comm unications network. Decision pending regarding an approach for concerned customers. 174 of 174 First Nations have been met with as of mid-Octobe r; 141 are at 80% orhigher completion.

Out of Scope

V .

Subm itted by: Transm ission and DistributionNovember 20 12 M eet ing of the Board of D irectors


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mBGhydroFOR GENERATIONS

Smart Metering & Infrastructure Program (SMI)Out of Scope

Out of Scope

Subm itted by: Transmiss ion and DistributionNovember 2012 Meeting of the Board of Directors


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BC hydros:FOR GENERATIONSKey Risks:

Smart M etering & Infrastructure Program (SMI)

s .13

Risk Consequence Action^ ^ ^ BExceeding December 2012deadlineAggressive legislated timelinecould slip, due to factors likeemerging technologyperformance, multi-vendorprogram complexity, productquality, dependencies on otherBC Hydro projects, anddisposition of the "held workorder" list

ReputationalFinancial

Contractual penalties andincentivesDecoupling other BC Hydroproject dependenciesParallel testing teamsCollaboration with depend entprojectsClosely monitoring of items atrisk relative to 2012 deadline^ H

s . 1

Out of Scope

Submit ted by: Transmission and DistributionNovember 2012 Meet ing of the Board of Directors


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BChydroFOR GENERATIONS


Out of ScopeUPCOMING SCHEDULE MILESTONES (next 180 days)

Milestone Description

Mass deployment of meters complete

OriginalScheduleDate

Dec 2012

Expected Date

Substantial ly Complete: Dec 2012Deferral list meters and other limitedexceptions: Early to mid-2013^H

KEY BOARD DECISIONS REQUIRED (nex t 90 days )None ident i f ied. Out of Scope

Sub mitted by: Transm ission and D istr ibutionNovember 2012 Meeting of the Board of Directors


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Program Risks on Corporate Risk Matrix BChydroREGENERATION IA JOu t of Scope

BC Hydro Corporate Risk Matr ix O ut of ScopeMain Program Risksin no particular order)


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Board of Directors UpdateSMART METERING PROGRAM

November 8, 2012

BG hydro i C T f f tREGENERATION S i l l


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Program Highlights- DeploymentDeployment Status by Region

B REGION # METERS % METERSI INSTALLED INSTALLED

1,666,014 8 9 . 2 %Regions

FANROUTERSINSTALLED

1,305

# FIRSTNATIONMETERSINSTALLED

23,394

* DEMANDMETERSINSTALLED

8 8 , 3 6 5

M e t e r D e p l o y m e n t a n d C o m m u n i c a t i o n O v e r v i e w b y R e g io n

A? /Installed Communicating -C Registered

BC hydroREGENERATION 1 1 1

Meter Communications% of Meters Registered: 95.4%Meters Registered/Router: 1,218% of Meters Communicating: 95.2%Meters Reporting/Router: 1,159Customer Experience% of Work Orders on Hold*: 4.7%Work Orders on Hold: 78,211% of Total Meter Repairs*: 0 .1 %# of Socket Repairs: 1,645# of Threats Received: 95

* % of total install basePrivate and Confidential


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BGhydroREGENERATION

s . 1 3

Clean Energy Act deadline of December 2012 looming. Working withGovernment on appropriate wording to Smart Meter RegulationSMI estimates approx 105,000 meters will miss deadline

- Approx 25,000 for labor/equipment/access/interference reasons- Approx 80,000 for customers on deferred work order list

SMI estimates as much as 70% of deferred orders are "soft." Therefore weare focused on working down the de ferral list. s . 1 3


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Situation Summary cont. EXE BG hydro i i - mREGENERATION I w Z 3 I J L f

SE


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B G h y d r o | REGENERATIONMoving Forward to Install Meters

By November 19 Initiate follow up with Custom ers on Deferral List

- We believe approx 70% are soft refusals- Mail out an information / FAQ package- Attempt meter exchanges

Comp lete dep loyment planning (focusing on "soft" refusals first) Enable Deployment Ca ll Center team to handle anticipated call volume

s. 21


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Moving Forward to Install Meters cont. BGhydroREGENERATION IA JBy December 31

Organize a "Good News/Realizing Benefits" commun ity road show(the positive pull....)

O u t o f S c o p e

Deal with Barricaded Meters (safety issue)- Initial theft investigation- Customer notice, attempt to install.

Work the deferred work orders as fast as possible(demonstrate "best efforts")


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Moving Forward to Install Meters cont. BChydroREGENERATIONApproximately March 2012 Re-instate Meter Sam pling Program for remaining legacy meters, in

compliance of Measurement Canada- Will result in increased Failed Sample Group meters which will result in aneed to replace some of these meters

s. 13


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SMI Weekly Update: Week Ending November 8, 2012Subm it ted by: Gary Mu rph y

Mass MetDeployme

Release 1 builds and implements the business processes and information technology needed to supportmass deploym ent as well as long-term manage ment of new m eterin g and netw ork infr astruc ture at BCHydro.

Overall Status: Yellow

s. 21s. 17

P7xx Meter Series: First Article meters production delayed due to some clarif ications with MeasurementCanada (MC). First set of test meters (Pre-First article) delivered on 02-Oct and installed in BCHenvironments. Testing (Metrology and STIS) is underway. MC approval date is currently unknown, andtherefore f irst article meters delivery date. Depending on further delays by MC, p7xx meters might beordered w ith Li+ FW, in al ignment w ith CE upgrade in maintenan ce next Tuesday.


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SMI W eekly U pda te: Week Ending Novem ber 15, 2012Submitted by: Gary Murphy

' V i

[".uifit'wn^iiij'

mass deploym ent as we ll as long-term management of new me tering and netw ork mfrastructure at BCHydro.

E5E and BB1,ent Canada has given approval based on a small change to Open Way

Tools (me ter tech software). Itron will be releasing a new version of Open Way Tools, scheduled forNovember 30 ,h, 2012. The first of the meters have arrived and is undergoing testing . Depending ondates, p7xx meters might be ordered with L ithium + firmw are. Out of Scope

?W : &


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ass M eterDeployment

SMI Weekly Update: Week Ending November 23, 2012Submitted bv: Gary Murphy

Out of ScopeACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUES

Release 1 builds and imp lements the business processes and inform ation technology needed to supportmass deployment as well as long-term management of new metering and network infrastructure at BCHydro.Overall Status: Yellow Cisco CGR Phase 1.0: Moved under Release 5 Report. P7xx Me ter Series: MC approval was given with the requirement that the ability to change the pulse

weight must be removed from Open Way Tools(OWT). Dependancy on the Open Way Tool update,unless de-coupled, w ill m ean a deploym ent start date of the P7xx series m eters a the end o f January2013.

Wide Area Network - Advanced TelecomStatus: Yellow

Cell network operational (Green)Satellite deployment in play.I

IEJZ CGR Production environment, core build complete (Green)CGR Non-P roduction environ men t, in play (Green)ISP solutions (4) in play (Green) Oct 24: Conuma, Entel, and ABC contracts approved by procurem ent;under final review with OCIO and vendor.


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SMI W eekly Update: Week Ending November 30, 2012Subm i t t ed by : Gary M urph y

s. 17Em

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESOverall Status: Green Mete rs installed: 1,721,931 Wo rk orders on hold: 84,497 (-220 from last week) FAN rout ers inst alled : 1,365 Range exten ders insta lled: 419Current areas of focus: Final meter installs will not be 100% complete by Dec 2012 .

Satellite router installations: Satell ite routers installation has begun - 18 in the field ( included in theabove FAN router #)

All design cases defined for range extenders and additional CGR sites.

Optimisation: Currently in 'Phase A: Mass deplo ym ent / build ', resulting in 'Level I - Base com mu nica tion'. Some

business areas are more advanced than others.

< t v i i i m i

s. 17|s . 2 1

Release 1 builds and imp leme nts the business processes and inform atio n techno logy needed to supp ortmass dep loym ent as well as long-term man agem ent of new m etering and netw ork infra structu re at BCHydro.Overall S tatus: Yellow Cisco CGR Phase 1.0: Move d under Release 5 Repo rt. P7xx Me ter Series: Deployment start date of the P7xx series meters anticipated at the end of January

2013.Wide Area Network - Advanced TelecomStatus: Yellow Cell ne two rk ope ratio nal (Green) - me etin g carrier SLOs, issues have arisen th at will likely pre cipit ate a

requested change to the carrier SLOs.

CGR Production environment, core build complete (Green)CGR Non-Production environment, in play (Green)ISP solution s (4) in play (Green) Oct 24: Conum a, Entel, and ABC contra cts ap prov ed by p roc ure m en t;under final review with OCIO and vendor.


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SMI Weekly Up date: Week Ending December 07 , 2012S u b m i t ted b y: Gar y M u r p h y

K lO il 11*11

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESjOverall Status: Green

Meters instal led: 1,728,037 Wo rk orders on ho ld : 85,640 FAN rou ters insta lled: 1,397 Range extend ers inst alled : 492Current areas of focus: Final me ter installs will not be 100% complete by Dec 201 2.

s. 21s .17 | Satellite router installations: Satell ite routers instal lation has begun - 18 in the field (included in the

above FAN router #) All design cases defined for range extende rs and additional CGR sites.

Optimisation: Project Kick off for Regional Ne two rk Optimisa tion & System Acceptance Testing this wee k.

l i t t k t M

SBs.21

Release 1 builds and implements the business processes and information technology needed to supportmass deploym ent as well as long-ter m m anagem ent of new m eterin g and netw ork in frastru cture at BCHydro.Overall Status: Yellow Cisco CGR Phase 1.0: Mo ve d under Release 5 Rep ort. P7xx Me ter Series: Deploy ment start date of the P7xx series m eters anticipated at the end of January

2013.

Wide Area Network - Advanced TelecomStatus: Yellow Cell ne tw or k ope ratio nal (Green) - m eetin g carrier SLOs, issues have arisen th at will likely prec ipitat e a

requested change to the carrier SLOs. Satel l ite deploy men t in play.

ISP solutions (4) in play (Green) Oct 24: Conuma, Entel, and ABC contracts approv ed by p rocu rem ent;under f inal review with OCIO and vendor.


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SMI Weekly Update: Week Ending December 14, 2012S u b m i t ted b y: Gar y M u r p h y

iyMitViTiTyCustomerExperienc

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESOve rall Status: Green Meters instal led: 1,733,641 Wo rk orders on ho ld : 85,475 Field Area Ne two rk (FAN) route rs inst alled : 1,414 Range extenders instal led: 551Current areas of focus: Final me ter instal ls wi l l not be 100% com plete by Dec 2012. s . 1 7

S . 2 1 |

Ne two rk O p t im i za t io n : Planning under way with al l vendors , including selection of init ial geographic areas.

Mass MetDep loyme

S. 17|'s. 2 1

Release 1 builds and implements the business processes and information technology needed to supportmass deplo ym ent as we ll as long-term mana geme nt of new meterin g and netw ork infra struc ture at BCHydro.Overa l l Status: Yel low Cisco CGR Phase 1.0: M ov ed unde r Release 5 Re por t. P7xx Mete r Series: Deploym ent of this f inal category of meters is anticipated to start in late January

2013.

Wid e Area Networ k - Advanced TelecomStatus: Yel low Cell netw ork operationa l (Green) - m eeting held wi th Telus/SMNO to triage and optimize

communicat ions. Satel l ite deplo ym ent under way.

Solutions to provide WAN backhaul via Internet Service Providers (ISP) is under way for 3 ISPs (Green)

BC Hydro Confidential Page: l


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SMI Weekly Update: Week Ending December 21, 2012Subm it ted by: Gary Mu rph y

SB| s . 21

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESOverall Status: Red

The following numbers were reported, as of Dec. 20 Meters installed: 1,735,269 Wo rk orders on hold: 86,169 Field Area Ne two rk (FAN) rout ers insta lled : 1,420 Range extenders installed: 608Current areas of focus: Final meter installs will not be 100% complete by Dec 2012. Limited exceptions include deferral l ist,

non-deferral Unable to Completes (UTCs), First Nations, instrument transformer and other demandmeters, and those affected by Internet Service Provider interference.

Network Optimization: Planning underw ay wit h all vendo rs. Focus now shiftin g to Regional Acceptan ce based strateg y in Burnaby and 3 areas of Vancou ver.

EXE

Release 1 builds and implements the business processes and information technology needed to supportmass dep loym ent as well as long-te rm m anagem ent of new m etering and ne two rk infrastru cture at BCHydro.Overall S tatus: Yellow Cisco Grid Router Phase 1.0: Mo ved under Release 5 Rep ort. P7xx Me ter Series: Deploym ent o f this final category of m eters is anticipated to sta rt in late January

2013.

Wide Area Network - Advanced TelecomStatus: Yellow Cell netw ork opera tional mee ting held wi th Telus/SMNO to tr iage and optimize comm unication s.

(Green) Satell ite deployme nt underway. I

s. 21 Solutions to provid e WAN backhaul via Intern et Service Providers (ISP) is und erwa y for 3 ISPs (Green)



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SMI Weekly Upd ate: Week Ending January 4, 2013Subm itted by: Gary Murp hy

! ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUES

Deployment &Establishment ofMetering System

fW72\s .21

nraIs . 2 1

Release 1 builds and im plements the business processes and info rma tion technology needed to supportmass deploym ent and enable a fully functioning metering system.

Overall Status: YellowMe ter & Router Deployment (as ofJan 4) Meters installed: 1,737,150 Work orders on hold: 86,169 Field Area Ne twork (FAN) routers installed: 1,435 Range extenders insta lled: 640 P7xx Meter Series: Deployment of this final category of meters is anticipated to start in late January

2013. Note that final meter installs were not 100% complete by Dec 2012 .Limited exceptions include

deferral list, non-deferral Unable to Completes (UTCs), First Nations, instrumen t trans forme r and othedemand meters, and those affected by Internet Service Provider interference . The Gove rnmentGovernme nt announced a plan to extend the deadline to Dec 2013.

Field Area Network Optimization: Meter in-fill: Planning underway for final on-hold customer meter deployment pilot in Vernon and

Burnaby in January Netw ork saturation will be done by meter route. The first meter routes in Burnaby, Vernon and

Vancouver are expected to meet network saturation requirements by mid-January.Wide Area Network - Advanced Telecom Cell netw ork operational - meeting held w ith Telus/SMNO to triage and optimize comm unications.

deployment underway. 1

Cisco Grid Router production environm ent com plete. N on-produc tion environm ent build underway Solutions to provide WAN backhaul via Inte rnet Service Providers (ISPs) is underw ay for 4 ISPs



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SMI W eekly U pdate: We ek Ending January 11, 2013Submitted by: Gary Murphy

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESRelease 1 builds and implem ents th e business processes and inform ation technology needed to supp ortmass deploym ent and enable a ful ly function ing m etering system .Overall Status: Yellow

Meter & Router Deployment (as of Jan 11)Meters instal led: 1,738,830Work orders on ho ld : 86,169Field Area Network (FAN) routers installed: 1,449Range extenders installed: 663P7xx Meter Series: Deployment of this f inal category of meters is anticipated to start in late January2013. Deployment Go/No-Go scheduled for Jan 24.

Note that final meter installs were not 100% complete by Dec 2012. Limited exceptions includedeferral l ist, non-deferral Unable to Completes (UTCs), First Nations, instrument transformer and otherdemand m eters, and those affected by Internet Service Provider interfere nce. The Gov ernm entannounced a plan to extend the deadline to Dec 2013.

Field Area Netwo rk O ptimization: Focus for ne two rk saturation in Vernon and Vancouver bi l l ing areas begins mid January and continues

through late January. These are part of the initial priority list of 24 billing areas which represent themajority of the provincial population. The teams are now focussed on completing the final meter andnetw ork instal ls, over the air and in-field meter investigation, and preparing these bi l l ing areas fornetwork performance evaluat ion.

Wide Area Netw ork - Advanced Telecom Cell netw ork operation al mee ting held wi th Telus/SMNO to triage and optimize commu nications. Sate ll ite deployment underw ay. l

Cisco Grid Router produ ction environm ent comple te. Non -produ ction environm ent build underwa ySolutions to provide WAN backhaul via Internet Service Providers (ISPs) is underway for 4 ISPs

BC Hydro Confidential Page:!


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SMI Weekly U pdate: Week Ending January 18, 2013Subm it ted by: Gary Mu rph y

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESRelease 1 builds and implements the business processes and information technology needed to supportmass deploym ent and enable a ful ly function ing m etering system .Overall Status: Yellow

Meter & Router Deployment (as of Jan 17)Meters insta l led: 1,741,633Work orders on hold: 86,169Field Area Network (FAN) routers installed: 1,452Range extenders instal led: 701P7xx Meter Series: Deployment of this f inal category of meters is anticipated to start in late January2013. Deployment Go/No-Go rescheduled for late February.

Note that final meter installs were not 100% complete by Dec 2012. Limited exceptions includedeferral l ist, non-deferral Unable to Completes (UTCs), First Nations, instrument transformer and otherdemand m eters, and those affected by Interne t Service Provider interferenc e. The Gov ernm entannounced a plan to extend th e deadline to Dec 2013.

Field Area Network Optimization: Burnaby bi l l ing area has reached substantial com pletio n. Focus for ne two rk saturation in Vern on and

Vancouver bi l l ing areas in progress. All areas expected to reach substantial com pletion by March 31 ,2013. These are part of the init ial p riority l ist of 24 bi l l ing areas which represent th e m ajority of theprovincial population. The teams are now focused on completing the final meter and network instal ls,over the air and in-field meter investigation, and preparing these bi l l ing areas for network performanceevaluat ion.

Wide Area Network - Advanced Telecom Cell netw ork operatio nal - Decem ber 2012 mee ting held wi th Telus/SMNO to triage and optimize

communications. Results posit ive with number of issues reduced. Satel l ite deplo yme nt underw ay.

s. 2 1SB Cisco Grid Router product ion environm ent com plete. Non-product ion e nvironm ent bu i ld underway

Solutions to provide WAN backhaul via Internet Service Providers (ISPs) are underway for 4 ISPs. Allcontracts and deploym ents tracking to plan for Q l 2013.

3C Hydro Confidential Paget l


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SMI Weekly Upda te: Week Ending January 25, 2013S u b m i t ted b y: Gar y M u r p h y

ACTIVITIES, ACCOMPLISHMENTS, EMERGING ISSUESRelease 1 builds and implements the business processes and information technology needed to supportmass deploym ent and enable a ful ly function ing me tering system .Overall S tatus: Yellow

| s .17Is . 21

Meter & Router Deployment (as of Jan 24)Meters instal led: 1,745,479Work orders on ho ld : 86,169Field Area Network (FAN) routers installed: 1,460Range extenders installed: 738P7xx Meter Series: Deployment of this f inal category of meters is anticipated to start in late January2013. Deployment Go/No-Go rescheduled for late February.

Note that final mete r installs were not 100% complete by Dec 2012. Limited exceptions includedeferral l ist, non-deferral Unable to Completes (UTCs), First Nations, instrument transformer and otherdemand meters, and those affected by Internet Service Provider interference. The Governmentannounced a plan to e xtend the deadline to Dec 2013.

Field Area Ne twork Optimiza tion: Due to the success of the first weeks of the me ter satura tion effort, B urnaby, Vancouver 6 and

Vancouver 8 al l reached substantial completion (network and meter saturation) two weeks ahead ofschedule.

Recent adju stm ents in strateg y and messaging relate d to custo me r refusals have seen a decrease in thepercent of successful custom er conversions in the f ie ld. The team is now trying several different modelsin the field to maximize c onversions. Reaching the 97.5% mete r sa turation ta rget across the province isat risk. Possible implications could be increased range extenders (and potentially routers) and increasedfor a manual mete r reading solu tion.

Wide Area Network - Advanced Telecom Cell netw ork operation al - Decem ber 2012 mee ting held wi th Telus/SMNO to triage and optimize

communications. Results posit ive with number of issues reduced. Satel l ite deplo yme nt underw ay.

Cisco Grid Router product ion environm ent comp lete. Non-produ ct ion environm ent bu i ld underwaySolutions to prov ide WA N bac khaul via Inter net Service Providers (ISPs) are underw ay fo r 4 ISPs. Ailcontracts and deploym ents tracking to plan for Q l 2013.

BC Hydro Confidential Page:l


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Tom, PhilipFrom:Sent:Subject:

Reimer, Greg2013, January 09 11:11 AMWeekly Message 119 December

O u t o f S c o p eThis message w as sent to all managers. Please cascade as appropriate.

Smar t Meter ing UpdateWe've installed about 1.74 mil l ion of the smart meters to date, and now we are turning our attention to addressing theinstallations that were placed on hold. We had previously delayed these meter installations to provide time forconcerned customers to learn more about the new metering system. Letters are currently being sent to our customerson the hold l ist explaining that we continue to be happy to address their concerns, but we need to proceed with theme ter exchange such that we can reap the benefits of an upgraded grid .Corix crews - along with som e BC Hydro folks - wil l dep loy next M onday, s tarting in Burnaby and Vernon . The SMI teamwill con firm w ith Field Offices whe n the insta llation teams w il l be in your area. You can direct any questions you m ayreceive from customers to the Smart Metering team: smartmeters(Sbchvdro.com or 1-800-409-8199.

O u t o f S c o p e


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bc hydro smart meters update, disclosed after the election

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