Crisis Management

Good Information

Sound Decisions

Appropriate Actions

"Plans are nothing - Planning is everything"

Risk is a function of hazard and vulnerability

LEVEL C - Resource (R)Resources include assets, people, skills, information (electronic / non electronic), technology (including plant and equipment), premises and supplies. Identify under categories of 5 Ps (below).

LEVEL A - Products or ServicesOutcomes provided by an organisation to its customers, recipients and stakeholders to achieve business objectives.

LEVEL B - Key Functions or Business Processes (P)Each Product is supported by a set of Key Business Processes

P1 P2 PnP3

R1 R2Rn

R3For all Ps

Each Process or Activity is supported by a set of resources

Business Impact Analysis (BIA) maps vulnerability

PROCESSES PEOPLE PROVIDERS PREMISES PROFILE

Crisis ManagementGood Information

Sound Decisions

Appropriate Actions

The Crisis Management Plan is structured around “Management by Objectives” (MBO).

Management by Objectives provides clarity of the roles and responsibilities expected, understanding of the objectives to be achieved and commitment to achievement.

The important features and advantages of MBO are:• Involving stakeholders in the planning process empowers and increases commitment.

• Interactions between the Crisis Management Team and the “coalface” helps to maintain good relationships and also solve many problems faced during the period.

• Clarity of goals is provided with the concept of “SMART” goals i.e. goals that are Specific; Measurable; Achievable; Relevant; and Time bound.